Mor Furniture
Reviews and Complaints

Order date was 08-sep-2020 the delivery date was october 20th-2020 the delivery date has been changed many times, the last one was 2 hours before the delivery time. I had loaded up the sofa I bought from mor about 5 years ago to donate to good will, now I don't have help me when my sofa does come. Please give me the tracking number so I can track my shipment. Also give me the location were it is at and when it arrived. I am 80 yrs. Old, now you see why I need help,

Name William Plummer, purchased less than 6 mos. ago, for Nampa Showroom in Nampa, Id. One recliner won't recline and is stuck in a relax position, checked all connections, it's getting power but is froze in position..

2nd. chair we purchased just like the first one same time, the material is desterating on foot rest area.

Very displeased about these chairs,

my email is [protected]@msn. com and phone number [protected], I would appreciate you righting this bad situation, this does not help your company reputation.

Sincerely
William Plummer 06/02/2020 custmer # PLUMW11824

I like MOR Furniture and have enjoyed my 2018 purchase of a classy dining room table and a fun "house bed" for my daughter. I do not like, however, where they extend their line (TD Bank) of credit and I had to post to help get the word out to prevent future customers from also being taken advantage of, stolen from, lied to and potentially have their credit score affected.
We made our purchase in the Spring of 2018. When talking with the sales rep, we were informed of the 0% financing for six months. We figured, why not, and paid all but $1200 of the bill. I then set up through Bank of America six payments of $1200 to TD Bank, starting in April of 2018 to September of 2018. All payments were completed and after getting the six monthly account statements from MOR/TD Bank, I did not receive any correspondence from either company following the processing of the final payment.
Fast forward to July 2, 2019. An awful human being called me from something called "Admin Recovery, " called me delinquent and said that I do not pay my bills, asked for my social security number and demanded that I pay him $350 after "multiple attempts" have been made to collect. Knowing that I have a sterling credit score and have never missed a payment on anything in my life, I knew it was a mistake and/or scam. This person was VERY RUDE, very insulting, very loud and would not give me any information - just demanded money that I allegedly owed - but then did mention MOR Furniture. Finally, something I can look into. I ended my "conversation" with this rude gentleman whom continued to yell at me and demand money. I then called MOR, had them look up my information...and they transferred me to, wait for it, Admin Recovery and the same gentleman. I again ended my call. Called MOR again, transferred to TD Bank and was about to be transferred to Admin Recovery when I asked to speak to the agent's supervisor. I was transferred over and was about to be transferred to Admin Recovery when I again, asked to speak to that agent's supervisor.
We looked into the situation (finally after 45 minutes to an hour on the line) and discovered that my final payment arrived late. They sent one final bill in October (allegedly) and had it returned to them with the verbiage "moved, return to sender on it, " which they notated on my account and never sent another statement. Never called...never emailed...never texted...all of which they have as they collected ALL of my contact information when agreeing to this deal. I have not moved and have lived in the same location for half a decade. All the while, they were charging interest and late fees on the remaining balance until it got to $356.54 and they decided to send it to a collections agency. Realizing the egregious error by the bank, they said I would be placed in a manager's queue and contacted on July 4. I mentioned that that is a holiday, and they said you should be called by July 4, the fifth at the latest. No such call ever was made.
I gave it time and waited a week until July 11. Called again...same thing, attempt to transfer to Admin Recovery...the request to speak to a supervisor...the second request until finally talking to someone that could help. Another hour plus on the phone and telling the same story over and over again and asking for assistance in fixing this error. Once again, "we see the problem and will place you in a manager queue. Please give it a week or two before we contact you." Same thing, two weeks pass and I call back...same thing, threaten to transfer to Admin Recovery...request to speak to supervisor etc...This time, and I finally got upset, was informed that I was left a voicemail on July 25. This never occurred. No voicemail, no missed call...nothing. Just more lies. I confirmed the number they had on the account was correct. They just lied. I was once again put in the manager's queue and told to expect a call in the next 1-2 weeks. Once again...no call and we are in August now. Meanwhile, Admin Recovery is continuing their threatening and harassing phone calls.
Finally, in late August, I once again called (after not receiving ANY call back, any email, any text, not even messenger pigeons) from MOR/TD Bank since our last bill in Sept. of 2018. Same thing, threatened to transfer to Admin Recovery, I have to ask to speak to a supervisor, then a second supervisor before finally getting someone to help. And guess what? They actually tried something. They were getting the account BACK from the Collection Agency - so that I can pay TD Bank the outstanding balance. Over Labor Day weekend, I got a letter I had to sign for, it was the letter from Admin Recovery and ALL OF THE STATEMENTS from Oct. 2018 to present that I had never seen, never been sent (via US Mail, email, text, anything!). Not wanting to deal with this any longer, I simply paid TD Bank the $356.54. There was never an apology. This was one of the most unprofessional encounters I have ever had. Beware!

DO NOT BUY FROM MOR FURNITURE! We have been dealing with a customer service nightmare for months. We bought a 2 piece leather sofa set. When it was delivered, it was not installed properly. They did not put on a supporting leg that we didn't know existed. When the couch started to sag a few months later, we turned the couch over and we figured out what was wrong, they told us we should have noticed within three days of installation and we were out of luck. We bought the extended warranty and the couches were supposed to be covered for a year anyway without it. After days of being told about three different "policies" that would absolve them of taking responsibility, they finally sent someone out to look at it. This meant having to take a day off work so they could come during a 4 hour service window. When they came, the person confirmed that the couch would have to be replaced. There was no follow up phone call, we had to do that to see when they would be delivering the new couch. When the day finally arrived, they changed the service window on us with two hours notice. We could not be home since we already worked around the first window that was confirmed the day before. They told us we would have reschedule for another day if we weren't home at 10 instead of 11. After more back and forth the truck pulled up at 11:20. The man tried to talk me into not switching the couches and said he could fix it because he didn't want to have to carry the couches in and out of the house. I told him I wanted the new couch and asked him to put it in a different place and he told me no because he was already doing me a favor by switching the couches. Once the sofa was installed, I noticed they installed pieces that were not installed on the loveseat. When I mentioned it, the man said, "the other people didn't do their job correctly". So I had to call customer service yet again to ask for the missing pieces. Now we are at it again. This company is sketchy and does not stick to their policies. Their customer service will do anything to not help you and all of the supervisors are "unavailable". I think they are trained to run you in circles until you give up. I will never buy from them again.

Hi,
I purchased a lot of stuff from ur kent store but i received poor quality of kid bed and deck and dinning table.You gave me the replacement of the product which came today but this time quality was so bed thats why didn't accept the furniture not sure how you guys deliver such a bed quality of the products.I want my money back.i know you guys don't have return policy but i don't have other choice.I can't accept poor quality product.

I bought a kids bed and when I was assembling it one of the part was broken and other part the screws didn't tie so, I call them and emailed them to get exchange and they said no no body told me that the sales were final. The financial department was taking money from all my banks accounts that I didn't provide I just gave them one. If they want money they need to work hard and earn it not stealing money from customers.

My name is Faby Lopez my customer #LOPEF18336. I purchased furniture in Jan 27, 2019 and I have not received my dresser that I originally knew was in back order but has since then been 6 months. I have called customer service numerous times and I have been told different dates and I have also been told I was going to get calls back from the showroom which I have not. I would like to speak to someone from corporate who can give me better information about my dresser for which I've been getting the run around about. 6 months is too long to not know any information about my product that I paid in full. Today I have left voicemails to Antony Matlok which was my original sales rep as well as another voicemail to a customer service manager. This is not how you treat paying customers with little to no communication. To say the least very disappointed to pay for a product that is not even available. Please contact me ASAP [protected]@live.com

2/21/19 I purchased a table and chair set and was told it could not be returned, but had 3 days to cancel the order.

2/22/19 After thinking about their NO RETURN policy, I decided to cancel the order and spoke to Shannon at phone number 866-486-7435 at 2:57 pm MST. She advised she'd take care of cancelling. She did NOT

2/27/19 I got a call from Security - I live in a gated community - and they advised there was a delivery truck from Mor that needed the OK to deliver. I advised them no, that was to be cancelled. I called the number above again, and spoke to Alexis at 10:07 am MST and she advised the order didn't get cancelled, but that she would cancel and return the full amount.

3/6/19 I called once again because only $432.19 was returned to my credit card, they did not return the $30. delivery fee. Note, they never delivered anything. I spoke with Lisa at 4:21 CST and she advised she would take care of that day, and I would get my return in 7-10 days. That never happened

4/11/19 I called AGAIN at 10:27 am MST and spoke with a Kimberly who advised that yes, I was still owed the $30 delivery charge. I asked to speak to a supervisor and she refused to connect me to a supervisor, explaining she could take care of it. She promised to have the return processed today, and I should have it back by next Friday, April 4/18. I doubt it will happen. Fourth attempt.

Regardless of whether they return this money or not, this is the WORST RETAIL EXPERIENCE I've ever had. It's my opinion they just keep putting me off figuring I will give up and go away. What a terrible way to do business

I won't go away. I advised that I was sending a complaint.
thank you

We purchased two power recliners from the Tempe Mor Furniture location. A warranty was purchased at that time. Within 13 months both power buttons were broken rendering the chairs useless. We had hardly used the chairs. Mor customer service gave us three options to get them repaired. One was to bring the chairs to their warehouse for repair. The second was to use the warranty which takes "longer" for repair or to pay a $60 service fee for Mor to send their own technician to fix the chairs. They stated they could do it faster. Oddly we found out they do the parts ordering there no matter who comes out for the repair. We opted for the warranty company to do the repair since we didn't feel like paying Mor anything extra. They took 3 weeks to place the order. It is now November and we received the parts on the 7 th. Not only were the parts not the right ones but the problem was something else entirely.
Now I am being told it will be another 4 to 8 weeks to get parts. I am not counting on less than 8 weeks. I DO NOT recommend EVER buying from Mor Furniture. They are the worst company I have ever had the unfortunate experience to deal with.

My husband and I purchased a couch from Mor. We never received a bill of our first payment. The only thing we received was a letter from collections. We got in touch with the person that helped us, come to find out they didnt have our apartment number so they never sent a bill. They sent us right to collections. My husband contacted them and sent them the correct information so they could mail us our bill and the person that he spoke to said we could pretty much start over and they will start sending us a bill, it wouldn't be in collections. So he faxed them over our info and it was pretty much like we were going to start over and they send us a bill and we make the payments. Still never got one bill. The next person we spoke to said that they couldn't help us because we were already in collections. But we had already faced over the info with correct address and all the info they asked for. It's not our fault they got the address wrong and never sent a bill. In fact Mor had our correct address in their system. I dont understand where the miscommunication happened. We are trying to and willing to pay our bill but they didnt give us a chance. First anything we received from Mor was to collections. It's not fair and I dont understand. Even after having all the right info they say it's nothing they can do and we are still in collections. What can we do? No one seems to know how to help us or fix this. We are trying to pay our bill and this isn't fair. Its ruining our credit.

I just got a new mattress and then bought a Mattress protector that was 249.99 after thinking about it I wanted to return it . I went back and was told no . After trying to figure out why since I hadn't opened it or really looked at it . They need to say all sales are final if that's the case. Then I noticed it was a king instead of a queen like it should have been. So they said they could exchange it ? Why couldn't they just refund me or credit it off my account ? Really disappointed. Bad customer service and just a bad experience. Never know of a store that didn't refund. I had not opened it and they delivered the wrong one . Now I have to wait for the exchange and that's just wrong. Very unhappy.

I'm having trouble with getting my mattress looked at and hopefully replaced. So I bought this mattress back in august 2015 with a adjustable frame and headboard from Mor's. They did free delivery and setup at my house. Just last month I went to move it because I sold my house, as I flipped the mattress up I noticed it looked moist under it and mold had been growing. I have never slipped anything on it so I was confused why it was like this on the underneath of the mattress. Looking closer at why this could happen I realized the adjustable frame was all the way still wrapped . The frame being wrapped in plastic wasn't letting the mattress breath and moisture was being trapped in between them both. I never thought anything of the plastuc is saw around the edge of the frame because I thought that the Mor installers left it to protect the leather. This is not a mattress you flip so I would have never noticed if I wasn't moving and more mold would be growing . Now since May 14 2018 I have been to Mors furniture store 4 times being told different things and told to get ahold of the makers of the mattress. After dealing with the makers to try and file a claim, then being told Mor needs to deal with it. I have been talking back and forth with the a manager named Joel at the Kent Washington location. Nothing has been done or sounds like it's going to be done. They haven't even come to look at it I sent him pictures . I am still paying of this mattress that is no longer useable and is bad for your health. Now I have got a hold of my friend who referred me to Mors, she and her husband bought the same set up but a king. I asked her if the plastic was left on her frame also, and it was. She then checked for mold and she too has mold. I feel like there are going to be more case with this adjustable frame that haven't been found out about yet. The only reason I even found out about mine was because I was moving . I feel like I should almost talk to a lawyer about this, this is a health issue and needs to be taken care of.