MyPrepaidCenter.com
Reviews and Complaints

I am so annoyed by this company. I thought they would need to adhere to the minimum 5 year expiration requirement but they don't! Instead there is barely enough time to use it and there are no exceptions (I lost the card and thankfully found it, but a month and a half after the expiration). The kicker is, I had a merchant refund money to that card months ago and now I have no way to access it because it costs more to get a replacement card than the balance on my original card. I advise anyone looking to gift a universal gift card to go elsewhere!

I had over 50 dollars on my card, it says the card expires 1/18 but the funds do not expire. there is a maintenance fee of 3.95/month after 1/18, but I can't even check the exact funds on the myprepaidcard.com website anymore when i type in the correct info. I've retried 20 times with the correct info, this is ridiculous I can't see how much is left on my card.

I want to use my rebate debit card I got from Pirelli Tires that I was told didn't have an expiration date but am now being told when I tried to use it that it has expired. How can a rebate debit card expire when I haven't used any of the cash on it? I can pay a small fee to have the card reissued with a current date. Thank you.
Card # [protected]
$60 ccv 755

I received a LG Debit Visa Award card in the amount of $200 only to find out today that the expiration date was 02/18 when I went to make a purchase. I have never had a card expire that fast. Unfortunately, I have been out of town due to two deaths in my family and have been unable to use the card the past 10 months. The short valid thru dates will make me never make purchases again with any type of rebates attached. I would really like to get another card sent to me with the balance attached.

Lisa Koppes

I am an owner of our business & we receive prepaid visa cards from ASCO when we purchase parts from them. I have at least 4 that I called about to check the balance & they all say account has been suspended so I stayed on the line to talk to someone who could barely speak English & was told that all the cards were suspended & he said he could not share anymore info with me unless I could tell him the last purchase made on the cards. I explained that I could not remember the last purchase on any of them because it was 2016 when I thought I last used them. I explained that he should verify my identity by either Name of business, SS#, phone #, Fed Id #. Something besides the last purchase. He refused to tell me the balance on any of the cards that I was actually holding in my hand. I told him that I was going to contact the Attorney General because that sounds like a scam to keep people's money. I had to spend money to receive those cards. I would appreciate your help with this matter or I will seek help from our Att. General.

I tried activating this over 10 times have yet to be successful I called the Customer service number that's a joke a Representative answered and because I did not want there promotional card he began yelling saying hold on I advised him I only want help with the activation I feel this is a scam and the Customer service is horrible. What happened to actual customer service?
I was told from Discount Tire this was a rebate check they should just give you the adjustment this is more of a hassle.

1. Nov 18th I make a purchase on Costco.com using my gift card. But I decide to cancel it the same day.
2. Funds have already been taken out of my gift card.
3. I call a week later to check why the funds haven't been returned. Customer service it takes 8 days and the transaction was shown as pending.
4. I call on the Dec 5th with both Costco and Prepaid Center on the call. Costco confirmed that it made the reversal and Prepaid Center acknowledged the reversal and said the funds will be back on the 8th.
5. I call again on the Dec 11th since the funds aren't back yet in my account. I am told by the supervisor Rafael that the amount will be back on the Dec 13th since it takes 8 days to get the money back.
6. I call once more on the Dec 15th since the funds aren't back yet. I am told by another supervisor that all the information given earlier were incorrect and the funds would be back on the 5th of January.

An item that I did not even receive has funds taken out for a month. And the customer service keep on lying about when the funds will be back blaming it on the merchant.

I received this card but it was lost and just found it after the expiration date. Front of the card states: "FUNDS DO NOT EXPIRE". Back of the card in very fine print states that a maintenance fee of $3.95 per month after the expiration date will be applied. That used up the funds pretty fast.
The company providing the gift card should have just given me a credit on my account.

I was awarded 250.00 debit visa card ending in 9393 for 40 years of service at my job. I didn't realize that their was an expiration date. In Ct The law states there are no expiration dates on any gift cards.. So didn't even look at front of card. I was going to use it today and see that it has expired as of 7/2017. Can something be done to reinstate card. If not I will go to my state representative to discuss matter. This is very sad as my employer Key Bank gifted this to me. I will also contact them and tell them to not use your company in the future. They are the 13th largest bank in the US.
Thank you,
Sharyn Acampora
64 Kaye Rd
West Haven, Ct 06516
[protected]-my cell

On June the 28 2017 I contacted the phone line for the EY card to order a replacement card. Because of a move I was not able to locate the current card. The agent confirmed the balance of the card at 60 plus points. The points had been transferred from Interactive Health for my Doctors and Dental visit. On July 3 2017 when I received my card the balance on the card I received was 6.42 points. My points have vanished. I contacted the phone number online and the agents were not receptive. The kept reading the last date of a charge which was in December 2016. That is not in dispute since the 60 points were added in 2017.

I bought a set of Mastercraft tires around March 2017, which were to include a $60 Visa prepaid card as a rebate through myprepaidcenter.com.
I can't even get the website to come up to activate the card.
After doing an online search, I see many, MANY people complaining about this.
I tried contacting what seems to be the parent company, which is Hawk Incentives, on their Facebook page (https://www.facebook.com/pg/HawkIncentives/posts/?ref=page_internal) but haven't yet got any reply.
I an hoping that eventually I'll be able to activate the card, but it seems I better not hold my breath and expect any favorable results.

Card was a prize my daughter won at a school event. Tried to use it at Wal-mart but didn't work (this was before the expiration date). Card clearly says the funds don't expire so didn't think too much about trying to use after expiration date. Unable to use and now the funds are expiring because a service fee of $3.95 is deducted periodically. When I finally got around to finding the paperwork that came with the card and called them they were unable/unwilling to help. A replacement card would incur a $15 fee but because they take out $3.95 periodically there is not even $15 on the card. They were unhelpful and it took a good deal of badgering on my part to get the "customer service" guy to even tell me the name of the company so I could call them directly. That turned out to be useless as the company doesn't seem to have any humans working there!

I ordered Three (3) $500 Visa Persona Gift Cards on Nov 1, 2016 from a rewards website. The cards are procured from and administered by myprepaidcenter.com. A month has gone by and the cards still have not arrived. The company (Meta Bank) apparently only sends their cards out via regular US mail, and does not provide any tracking options for customers. After calling the awards site several times, they told me they were emailing myprepaidcenter.com to confirm that new cards would be sent out to me, but that again, these new cards would be sent regular mail. I wanted to have these cards accessible for the holidays, and fell that it's very unprofessional that myprepaidcenter.com won't spend a few extra dollars to send me the cards with a 2 -Day delivery service or Priority Mail, after having to wait a month and counting for them to arrive. I will now have to wait potentially another month, meaning I will not be able to use these cards for the holidays as intended. For anyone looking for prepaid gift cards, I would definitely not recommend using myprepaidcenter.com or any product administered by Meta Bank.

I have a $25 Discover gift card and used it at a restaurant, the server stated that there was on $20.83 left on my never used $25 gift card. I called the Discover number and was told by the Discover CSR that Discover holds back 20% to 50% on cards used at server business (like a restaurant) in case there is a discrepancy with the gratuity. The CSR also told me that if there is no discrepancy, that the $4.17 withheld will be refunded 7 days after the card was used. WHAT DOES DISCOVER HAVE TO DO WITH THE TIP I LEAVE FOR MY SERVER! DISCOVER IS, IN REAL LIFE, WITHHOLDING MONEY THAT IS MINE! Not only is this wrong, I think it may be criminal! If someone takes your money without permission, it is called theft!