Nalley Hyundai’s earns a 1.0-star rating from 10 reviews, showing that the majority of customers are dissatisfied with their purchases.
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Incompetence and unreliable services
My name is Lex Davis & my claim was filed through Endurance Extended Warranty. My telephone number is [protected]. My email address is [protected]@gmail.com. My mailing address is 5645 Strathmoor Manor Circle, Lithonia, GA 30058. Nalley Hyundai, caused a warranty claim to be denied due to their forgetfulness & level of incompetence. Below is the...
Read full review of Nalley HyundaiNot servicing vehicle purchased at the location
Not servicing vehicle purchased at the location. Cancel maintenance service 3 times. Recall service cancel on the days it was scheduled to be serviced. Customer service very bad. No communication between customers and vendors.
Transmission died on car traveling so it was brought to the closest Hyundai dealer, Nalley Hyundai
Transmission died on car traveling so it was brought to the closest Hyundai dealer, Nalley Hyundai. It's been 4 months and I've made multiple calls to Nalley Hyundai and corporate Hyundai, but I haven't received any response from either of them.
Is Nalley Hyundai Legit?
Nalley Hyundai earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for nalleyhyundai.com can be seen as a positive aspect for Nalley Hyundai as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Nalley Hyundai's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Nalleyhyundai.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- While Nalley Hyundai has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Nalleyhyundai.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nalleyhyundai.com may offer a niche product or service that is only of interest to a smaller audience.
- Nalley Hyundai protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
On April 4, 2022, I put down $1000 for a Hyundai Elantra that was coming soon
On April 4, 2022, I put down $1000 for a Hyundai Elantra that was coming soon. But on April 7, 2022, they told me that the car had already been sold before, so I asked for my money back. It's now May 9, 2022, and I still haven't gotten my deposit back.
We was sold a warranty that was suppose to cover anything to do with the car for 7 years
We was sold a warranty that was suppose to cover anything to do with the car for 7 years. I don't have the warranty we was sold. The warranty was suppose to cover anything maintence on the 2 cars we purchased except tires for 7 years. The General manager has been spoken to 3 times. The situation is still not fixed. I been told be the service manager Luke that he never seen any warranty like this.
I had a problem with my car from Nalley Hyundai
I had a problem with my car from Nalley Hyundai. There's a recall on it, and I let them know about the issue. My car won't start anymore, but I've been keeping up with all the necessary services like oil changes, transmission flushes, and tire changes. It's a 2012 Accent with less than *** miles on it! They won't give me a loaner car until they fix the engine, and they won't even transport my vehicle the 10 miles from my home (even though they handled the initial tow through my insurance). I own a business and I'm a single mother with two kids in different schools. I really need a solution right away.
I gave Nalley Hyundai $1000 for car repairs
I gave Nalley Hyundai $1000 for car repairs. My insurance covers the repairs, and they said I only needed to pay a $250 deductible to the dealership. But now, the dealership won't give me back the $750 I overpaid. The manager, ***, told me that the insurance still owes them money, so they used my payment to cover it. The insurance company says they asked for documents from the collision center, but they never received them to explain why they didn't pay the full amount. They called the dealership and asked *** what wasn't paid, but he wasn't sure. They can't figure out what money my insurance owes, but they won't refund my $750.
We took our Santa Fe to Nalley Hyundai in March to fix a small oil leak
We took our Santa Fe to Nalley Hyundai in March to fix a small oil leak. Three weeks later, the car broke down with my pregnant wife inside. I checked the oil and found it was very low, so I had it towed back to the dealership on April 27th. On May 20th, they called and said they needed approval to tear the engine down and send the cause of failure to the warranty company. I gave my consent, but a whole month went by without any updates. Finally, on July 1st, my wife visited the dealership and spoke to Chad, who promised to get the vehicle in that day to gather the rest of the information needed for the warranty company. Despite numerous attempts to reach someone, it wasn't until July 13th that I decided to call the warranty company myself. They informed me that they hadn't heard from the dealership since May 19th and were still waiting for their findings from the first time I gave consent to tear down the motor. It seems like the dealership lied about needing to tear it down further.
I already complained to this company
I already complained to this company. My car has been at the shop since May , and it's now November , but I still haven't received my car. I had to contact Hyundai's Customer Care and start a case because this dealership wasn't doing anything to get my transmission fixed. The Hyundai case manager I worked with even noticed the poor customer service at this location. After weeks of her trying to reach the dealership, she told me that they ordered the part in September, which is months after they told me they had already ordered it. They blamed the delay on COVID shortages, but they never actually ordered the part until I contacted Hyundai customer care and started a case. It's now November 17th, and I haven't heard from anyone at the dealership in months. So I called to find out what's going on, and *** told me that my car will be ready this Friday, in two days. I said okay. But then he called me back and had the audacity to say that since my car has been sitting at the dealership for the past 6 months, the battery is no longer good and I have to pay for a new one. This is the worst treatment I've ever experienced. These people don't care about their customers at all. It's absolutely ridiculous that they expect me to pay for a new battery when mine was perfectly fine when I brought it in.
I bought a 2016 Hyundai Sonata from Nalley Hyundai @ Stonecrest in August
I bought a 2016 Hyundai Sonata from Nalley Hyundai @ Stonecrest in August . I had to pay for oil changes often and buy oil. My car wasn't leaking oil, but it was burning it. I went to the dealership on March 18th to ask about it after getting an oil service on March 2nd. I talked to Service Advisor *** who said I should do an Oil *** On April 15th, I got an oil change and talked to Service Advisor ***. He said I had to do three oil consumption tests before Hyundai would look into my car. On May 18th, I went for an oil change and the 1st *** On June 21st, I got another oil change and the 2nd *** Service Advisor *** said I didn't need to do the 3 tests anymore and that he would submit a ticket for the engine problem. He said it would take at least *** to get it resolved. I went to the dealership on July 16th ***Complimentary of Advisor *** J and August 5th ***Complimentary of Advisor *** F). The more I followed up, the less help I got. I contacted Hyundai c/s because no one from Nalley would reply to my emails, voicemails, or calls. Hyundai c/s said they didn't have a record of a ticket under my VIN, so they made a new ticket number on August 9th. A Hyundai supervisor called me and scheduled an appointment for my car to be looked at in the dealership shop on November 16th. I took my car for service and they said they don't do consumption tests or anything related to it anymore. I had to pay $155 for a diagnostic and my problem might not even be fixed. I talked to *** the manager and he suggested I stop putting oil in it and let it lock up. Then, I should have it towed and hopefully the warranty covers the issue.
Nalley Hyundai Reviews 0
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About Nalley Hyundai
One of the key factors that sets Nalley Hyundai apart from its competitors is its extensive inventory of Hyundai vehicles. Whether you're in the market for a stylish sedan like the Hyundai Sonata or a versatile SUV like the Hyundai Santa Fe, Nalley Hyundai has a diverse selection to cater to various preferences and needs. Their inventory is regularly updated to ensure that customers have access to the latest Hyundai models, equipped with cutting-edge features and technologies.
In addition to their impressive inventory, Nalley Hyundai prides itself on its commitment to customer satisfaction. The dealership's knowledgeable and friendly sales team is dedicated to helping customers find the perfect vehicle that suits their lifestyle and budget. They take the time to understand individual needs and preferences, providing personalized recommendations and guidance throughout the car-buying process.
Nalley Hyundai also offers a range of financing options to make purchasing a Hyundai vehicle more accessible and affordable. Their finance experts work closely with customers to explore various financing solutions, ensuring that they find the most suitable option that fits their financial situation. Whether you're a first-time buyer or have a less-than-perfect credit history, Nalley Hyundai strives to find a financing solution that works for you.
Furthermore, Nalley Hyundai's commitment to customer satisfaction extends beyond the initial purchase. Their state-of-the-art service center is staffed with highly trained technicians who are equipped to handle all maintenance and repair needs. From routine oil changes to complex engine repairs, Nalley Hyundai's service team is dedicated to keeping your Hyundai vehicle running smoothly and efficiently.
Nalley Hyundai's dedication to excellence has earned them a loyal customer base and numerous positive reviews. Customers consistently praise the dealership for its professionalism, transparency, and exceptional service. Whether you're a first-time buyer or a returning customer, Nalley Hyundai strives to exceed your expectations and provide a memorable car-buying experience.
In conclusion, Nalley Hyundai is a reputable dealership that offers a wide range of Hyundai vehicles, exceptional customer service, and a commitment to customer satisfaction. With their extensive inventory, knowledgeable sales team, flexible financing options, and top-notch service center, Nalley Hyundai is a trusted destination for all your Hyundai needs. Visit nalleyhyundai.com today to explore their inventory and experience the Nalley difference for yourself.
Overview of Nalley Hyundai complaint handling
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Nalley Hyundai Contacts
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Nalley Hyundai phone numbers+1 (678) 210-2300+1 (678) 210-2300Click up if you have successfully reached Nalley Hyundai by calling +1 (678) 210-2300 phone number 0 0 users reported that they have successfully reached Nalley Hyundai by calling +1 (678) 210-2300 phone number Click down if you have unsuccessfully reached Nalley Hyundai by calling +1 (678) 210-2300 phone number 0 0 users reported that they have UNsuccessfully reached Nalley Hyundai by calling +1 (678) 210-2300 phone number
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Nalley Hyundai address7909 Mall Pkwy, Lithonia, Georgia, 30038-2541, United States
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Nalley Hyundai social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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