National Tire & Battery [NTB] review: Over exaggerated estimate caused needless expensive tow

On January 23, 2023 I had driven my daughter to the West Virginia University for a doctor appt. Which from Berkeley Springs WV to Morgantown, WV is a 2 plus hours drive one way. The trip to WVU was uneventful. We got into the car to return home when I pulled out of the parking spot there was a horrible dragging sound. My daughter got out and looked to see if she could see anything that we were dragging, nothing was found. I went a few blocks not for sure what to do not knowing the area. The only place that we could find was your NTB at 411 Suncrest Town Center Dr., Morgantown, WV 26505. When my daughter approached the desk for assistance they said that they would take a look at it.

We were there a couple very anxious hours . I have attached a picture of the estimate which threw my world upside down being told not to drive the Nitro home. Being so far from home we were unsure of what to do. So what I ended up doing was to have my Dodge Nitro towed to a auto repair close to my home. In which I used my State Farm roadside assistance. I have attached the tow bill that I paid so they would tow it. A total of $795.00. I have sense visited my State Farm office they are stating that all that they would pay would be $150.00.

When all was said and done. What had happened to my Nitro was that the heat shield had rusted thru and a piece of it was rubbing on the transfer case. Which was making the horrible dragging sound. My Nitro is driving just as it should.

The purpose of this email is to let you know how far out there it was for the estimate the repair men were so adamant on what they told me that had to be done. That it caused a tow bill of $795.00.

I am requesting that your company assist with the tow bill of the overage past the $150.00 that State Farm stated that they would reimburse me in the amount of $645.00.

Maudie Stephens

514 Walker Lane, Berkeley Springs, WV 25411

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