Neiman Marcus / The Neiman Marcus Group
Reviews and Complaints

I was at the Roosevelt field mall shopping and decided to do some shopping at neimanmarcus and proceeded to purchase the gold lust repair shampoo by oribe at high price point of 154 dollars I bought it cause it is sulfate free I then began shopping in the mall and found a much less expensive shampoo that is also sulfate free so I went back in to Neiman Marcus to try and return it and was treated rather poorly given dirty looks and they would not return product I was appalled

Sunday July 9th I along with my husband when to the mall looking for a men flip flop, he stopped a couple store didn't find what we were looking for, them decided to stop by Neiman Marcus; upon arriving in the men department we saw a variety of slipper so my hubby seems to like the Gucci which sells for $195, he then turns and asked the salesman to get the size 10 in it... the salesman looked at the slipper and said how we sold out... I asked do you have the 10 1/2 he replied swiftly oh no 1/2 size... know we like holy crap, before we could have decided what will be our next move, the salesman turned in a confident voice and said they run small so I believes the size 11 should fit; we both said lets try it.. My hubby tried the size 11 which swallowed his feet... but as convincing of a sales person telling him that they're not supposed to be too close. That same evening when my hubby put on the slipper we went in the car to go to this event we plan to go, and as soon as he parked and get out turned to walk and stumble a little not thinking it have anything to do with the slipper, a few minutes later he trip/stumble again, know I said what is going on; now we notice it was the slipper he tries his hardest to walk slower approaching a group of people that's when we had enough, he stumble forward in front of everyone...right then we decides he has to go home and changed. So yesterday I called the store and spoke to 2 person including someone from that department, explained everything above he told me just to return it ... conversation was recorded and played in to the store manager which still refused to refund or exchange item... the manager Diane is telling me to try and sell the slipper on some website name the real, Miss are you for real Ms Manager? My question to them is what do I do with something that doesn't have any use to us?

I made an online purchase through niemanmarcus.com for pick up at store on March 3, 2017 . Store Pickup WN7985719683. I saw the jacket in the store previously and I knew what the coat was like. The coat was supposed to have a core coat with a hood and a shell coat. I checked the item if it is correct item at the store, thank God. The coat did not have the shell part. Returned on the spot. I was told it was hopeless to find the missing piece from the warehouse. Disappointed I came home empty handed.
Sometime later, I found the same type of coat on niemanmarcus.com on April 19, 2017 Believing that the warehouse found the missing piece, I ordered again. This time, I have it shipped to my place. The product came with missing piece again. No outer shell! It looks like Nieman sent me the same defective product I sent for missing piece. I took it back to the store complaining how it can happen again.
On April 28, I found the same type of coat again. I called customer service this time to order the product. I was assured warehouse will check if the item has two parts(core jacket and the shell jacket) before it was sent; I also emailed the request. I received the order today and Nieman sent the defective coat AGAIN! Be aware Niemanmarcus.com is not doing inventory control at all and DO NOT BUY anything at this online store. You cannot trust what you get. WHY DO YOU WASTE CUSTOMER'S TIME unless you deliberately hope customer not to catch the mistake and take the defective item?
I made fool of myself and waste tons of time( which amounts to money to me) dealing with this merchant. When I complained, they offered $100 discount on other comparable coat. ( The coat price was $897).
I rather share my experience with other unassuming customers so that my time would help warn others.

I wanted to return my dress because it did not fit. Neiman Marcus support service was highly unprofessional and they were not able to answer any of my questions. I asked what was the return process but they refused to tell their return address. Their rep wasn't friendly and spoke in a rudely manner, and when I asked to talk to their manager they refused to give me his contact details.
This was my first experience with Neiman Marcus and I can say that they need to do something with that customer service because it impossible to deal with them. I personally will not be buying from them again and I am not happy about that. I wanted to buy more staff from Neiman Marcus, but I changed my mind. Never again.

I live chat with a Neiman Marcus online customer service rep immediately after placed an online purchase to request two small shopping bags to be enclosed with the shipping. Just when I thought my request was taken care of, there was NO sight of shopping bags when I received the packages. Called the online customer services just to be told they do not provide bags and can't guarantee the store would honor my request for my online purchase! STRIKE 1 for providing customers with false information and zero resolution! After putting me on hold a few times to check with her supervisor, the rep still provide no solutions. Finally, after I requested the name of her supervisor, then the rep reluctantly transferred the call to her boss. Karen, the supervisor, started out stick to the same answer: no bag, no resolution. She said the live chat rep told her that I requested to "upgrade shipping"! SERIOUSLY?! Later, Karen said she doesn't know who answered my chat! REALLY?! STRIKE 2 for treating customers like they are a fool. Finally, Karen told me the in-store customer service will be more than happy to fulfill my requests of two shopping bags and offered a 10% discount. Honestly, I can care less about that 10% discount after so much time wasted and energy burned. Just gave me a honest straight answer to begin with! STRIKE 3 so much so for Neiman Marcus Online "Customer SERVICE"!

My order and return summary
Order date: january 21, 2017
Order number: wn8324234289
Return authorization date: february 1, 2017
Return authorization number: rt-e4x001035708809-aa
Items received on 2 feb 2017 by my own dhl account (Paid by myself)

I write a compliant regarding my return and refund.
Your customer services hotline misleading I can pay by myself and use my own dhl account to send back my return item and no any charge for me, but I receive confirmation regarding my refund amount, your co still charge me and not willing to refund to me.
I called your staff to confirm this process is ok before I send back, I dun understand why now your company said this is another policy.

Please see below conversation regarding my email with your customers services staff for your reference :

Please send me your policy for "we are unable to refund the return shipping and handling charges due to your return reason of did not fit"

Btw, why your customer services hotline staff not mention this to me when I called?

I asked for advice if ok if I use my own dhl account to send my return item back, your company confirm is "ok" and no charge for me! If your company still charge me this cost why I use my account to send my item back?

Please explain to me why your staff said "ok" then now it become need handling charge?

In this case, I already paid my return shipping cost then also need to pay extra handling charge? That mean I not use your shipping service but I still need to pay?

Please explain to me, otherwise I will go for legal action for this issue

Our records indicate a refund in the amount of 4, 347.68 hkd, has been issued to your mastercard account as of today, 02/21/17. We are unable to refund the return shipping and handling charges due to your return reason of did not fit. We apologize for any inconvenience this may have caused you.

Thank you for shopping with us.

Regards,
Sandra r

It was so hard to communicate with your department. they are no idea of the basic bags style and bags names. seriously, im kind of disappointed. your store carrying a lot of luxury bags but no idea why a minor mistakes can be make.

I would like to buying Proenza Schouler PS1 Medium Leather Satchel Bag but every time when i purchase the bag, it automatic change into a different bags. THIS IS THE ISSUE . I am not buying L62RZ Crossbody Hex Bucket Bag-Smo, this is a bucket bag not PS 1 medium. I am buying Proenza Schouler PS1 Medium Leather Satchel Bag. They are two different style of bag. if you dont know then please google it and see the pictures.

This is the Proenza Schouler 'Medium PS1' Satchel
http://shop.nordstrom.com/s/proenza-schouler-medium-ps1-satchel/3691475; but the orders that i had was http://shop.nordstrom.com/s/proenza-schouler-hex-whipstitch-leather-bucket-bag/4...⇄
They are two different bags, sigh,I was so piss off letting you guys playing around like a ball between the your department and the customer department.

come on, this is a top retail still making a mistakes on the luxury of bags name and style? are you seriously?

Hello, about two months ago I applied by phone for a nm credit card . The process was fairly quick and response I was approved . I immediately asked for a credit increase since I was only approved for 700$. Once I was transferred to the department that deals with increases, I was told that the rep who approved my application in error added me for 70$ credit limit instead of 700$ and we must first address that issue . The rep said she will call m back that evening. That evening came and gone and I did not get a call back regarding the update . I called in the next day, I was told the account reflected 1000$ in which verified the 70-700$ was adjusted and the increase was approved. I asked how long for the card to be shipped and rep said 7-10 days . 12-14 days still no card in the mail or account info, nothing even validating I had an account excluding the inquiry on my credit report . I called customer service again and was told they will send me out another card and the apologies for the inconvenience, waiting a little longer this time a little over two weeks, I still did not receive another card and I called into customer service again . All during this process I am recovering from Tonsillitis surgery so My voice, my throat, my entire spirit was not up for this back n forth foolishness. Hence why having a card, to place orders from home was not only convenient for me at the time but just overall the best 'make sense" plan for my situation. I was then told to reverify my mailing address and at that time it was discovered that no apartment number was added to my profile . The rep fixed that issue, I received an email verifying the update was made and here it is nearly another two weeks and still no card . I received the bill on today, in which fumed my soul even more . At this point it is clear the address is updated but why I still have not received any card . Although the bill is 0 and there has been no activity, that is a relief however, I still have no card . I am so surprise of this experience, this is Newman Marcus for goodness sakes.

I ordered a Roland Mouret dress on November 24, 2016 at discounted price of $1, 587.00 (original price was approximately $2, 000) by calling Neiman Marcus' customer service. Since this is an expensive item and i wanted to be sure it fit, I specifically requested and ordered a UK size 8. The customer representative confirmed my order of a UK size 8 and NOT a US size 8 would be shipped to me.

I received the dress on November 29, 2016, however, the dress was a UK size 12. By the time I received the wrong item, the same dress in UK size 8 were sold out . I called the Neiman Marcus customer service and explained the situation. My request has been escalated to the manager of customer service department. Peggy Cartusciello, the manager of customer dept., told me that the dresses were sold out and offered me two alternative options: Option 1: she will make arrangements to have the wrong dress picked up from me or Option 2: Neiman will absorb up to $500 if I find a similar item (dress) from Neiman (in order words, they don't compensate me for anything if I order something from a different vendor, sort of like a store credit exchange).

Both options are not fair and are unreasonable options to the consumer who relied on an affirmative statement from a Neiman Marcus representative. Furthermore it was Neiman Marcus that made the mistake and has an affirmative duty to its customer (the counter party to the sale agreement) to make him/her whole. In other words, Neiman Marcus is supposed to compensate me for the full value of any difference between the item I ordered on November 24 and the replacement I chose regardless of whether the replacement I found was at Neiman Marcus or not. The options offered to me are inadequate and fail to mitigate the damages and fulfill its end of the bargain.

Neiman Marcus offers some of the the most well known merchandise in the US and is supposed to provide the highest-quality customer support that goes along with the high quality goods they offer. I am disappointed with the solutions and request that Neiman Marcus rectifies this situation and fulfills its end of the bargain.

Neiman Marcus is the worst company I have ever dealt with! Their products are not bad, but their support service is a complete nightmare!
I purchased a pair of shoes from this store and received wrong size. Of course I contacted them and asked for help, but I received only short replies which made no sense. They said they'll resolve my issue any time soon and promised to contact me back later. After one week of waiting I contacted them again and received the same reply. What a shame for such a reputable company!

The Chanel boutique inside Neiman Marcus ( Fashion Valley Mall in San Diego) is a joke. Lack of customer service skills. First off, they pre-judge you. They sometimes will not greet you.Ashley was the SA who helped me, and all I can think of is who hired her?

The manager Stephanie is also a joke. She is judgemental and lacks customer service skills as well. Has a poor attitude which gives a customer bad vibes.

I also took this up to upper management about my awful experience. But it seems like their general manger Celeste is the same.

I will NEVER step a foot back in that store and will NEVER recommend anyone to shop at the NM Chanel Fashion Valley location. A huge waste of time. I am a loyal NM customer, and I spend so much money in that store. But with piss poor attitude and the lack of customer service skills three times in a row, I am about done and refuse to every shop there again. I really hate to even write a review like this, but after reading several reviews, I am not alone.

If you want to purchase a Chanel handbag, go across to the Chanel at Nordstrom. They have brilliant customer service and go above and beyond!

I was planning on purchasing eye shadow from Dior and was unsure between two color palets. I ask the consultant if she can put some on to see how it would look. She told me only if I make a purchase. I let her know that I am there as a vendor a few times a week. She said she knows but I still need to make a purchase. I was very offended and told her to forget it and bought it at Saks. Her name was Melissa and had she had red hair.

In 1988 I purchased a 'Burmese ruby' ring from The Precious Jewels Salon at the Bal Harbour Florida Neiman Marcus store, for $195, 000. The invoice says: "One Natural Burma Ruby and Diamond Ring set in Palladium..." Now, after 28 years, my wife and I no longer wish to use this ring and have taken it to some famous gem dealers, as well as Christie's in Manhattan to sell it. They, of course, required we get certification of authenticity, so we went to all the best-known who do this, including Gubelin, GIA and AGL, NONE of whom would agree that this ruby is from Burma, which basically reduces the value to somewhere around $35, 000! And that after the value of Burma Rubies has risen astronomically since 1988. At least you would think I could recover what I paid. So far, NM has shown no interest or sympathy. Simple moral, don't buy things from NM just because they are haughty and have great locations. They are as eager to cheat as any back street hustler.

I've ordered really cute shoes from www.neimanmarcus.com and paid extra money for fast shipping. I waited and waited, but nothing showed up, so I contacted Neiman Marcus and asked about the status of my order. They said that my order was cancelled because my shoes were out of stock and offered me to pick something else. I did as they said and they promised to deliver them as soon as possible. Well, weeks passed and the same thing happened. When I reached them for the second time they said that shoes were no more in stock. What? They did return my money and that was very nice of them, but I just wasted my time and I'm not satisfied!

Received my order but the size was wrong so I went to the store to get a replacement. The sales person claimed I received the right size, but in the end she finally agreed to re-order. So we ordered another pair of shoes and they came two weeks later. The size was wrong again but the sales person assured me that they are supposed to be tight. I didn't want to argue so I just took the shoes. Got home and tried them on again. They were too small and not comfortable. Went back to the store asking for a refund, but they refused to give my money back. I want nothing to do with Neiman Marcus ever again! At this prices you expect excellent service and quality. This company is completely unprofessional!

My wife and I have been loyal customers for years. Our annual spending at this particular store has been quite large. Recently, my wife had returns and they were refused. When we asked to see their return policy they said that it was at the managers discretion. The store manager was rude and to the point; he said he would not return an y items that we had purchased. My wife called the corporate office and the gentleman there was no better, in fact, he said he thought it would be best if we did not shop at NM. So much for being loyal to long term customers. This is shocking and appalling. I later found out that NM was purchased by a private equity firm in 2013; that is about the time NM as a whole has gone down hill. No big surprise!

I cannot believe someone who works for the service industry could speak to me so offensively. I brought a pair of shoes from NM last week. And I wore it once but my friends said it looked bad on me. So I thought perhaps I need to return it or change to another one. I generally brought things online. I do not know the return policy of in store shopping in NM. I bought that shoes from NM in Beverley Hills. So I called the store number [protected] to ask whether I can return online or I need to go to the store. When I was directed to a woman to talk about my issue. She only asked one question, did you wear it? Anytime I said some thing to continue my question, or even ask her about a general policy of her store, she only asked me did you wear it? For god's sake, I only want to know their store policy. She could say our store do not return things that you wore once or say in your circumstance you could come to store because we cannot accept your return through mail, or anything make sense or sound nice. But she kept asking me did you wear it? You need to talk to a manager. It's quite like I deliberately wear it and want to return it from the time I bought it. The truth is I do not like trouble. If it costs me too much time to return, even though I do not like it, I may keep it anyway. But that woman is too offensive, and I really regret I did not choose Bloomingdale or Barney's or any other store in BH to buy things.

I recently tried to order from the website www.neimanmarcus.com. I placed the order, but after I wanted to check out, but the website didn’t open the page and showed error. I returned to the main page and tried to reach the online chat agent, but they didn’t reply. I sent them emails, but everything was returned back. The worst services and not recommended company, so please post comments about your experience with them.

The recent Neiman's data compromise appears to reveal a desperate state of affairs under Karen.Katz C.E.O.
The following are very serious matters and reasons to avoid this company

Despite EEOC laws in America the company has not actively addressed the following:

Customers and employees are said to "act like Jews" .

Asian Americans are said to look "extra Asian " by its own Management.

Entire Departments may have no Latino employees for years despite having qualified applicants.

The company's HR department apparently attempts to conceal this by hiring low level janitorial positions. This may be used to skirt equal opportunity..

Management has called gay male employees "###" .

" Fire him he has HIV" was stated by a different Department Manger

That employee working in the N.M. Café would prepare food without gloves. He used unwashed hands and cut fingers.

The company has a questionable food safety record . It may not have followed food safety laws and perhaps does still not.

A Neiman 's employee bled in prepared food through an open wrist bone wound.. When asked by The United States Government to respond, the company stated they are not applicable under the law. OSHA in Washington D.C was notified . The company never directly answered as to why it did not adequately protect its customers. The company shifted the blame to Liberty Mutual Insurance who had at that point not been aware.

In another recent publicized case Neiman's was implicated in forging fake documents to smear an African American ex employee . This pattern of discrimination is very disturbing . Another abusive tactic they utilize is to have suspected African American 's shoplifting cases moved to different judges courts. . This according to company Management allows an increase in the time they spend in jail . The company reportedly pays the Court to honor its request to switch judges it deems as not sympathetic to them. The United States Department of Justice has been made aware of this.

Additional concerns include that the company has failed to pay wages properly and is known for retaliatory issues (Neimanmarcuslawsuit.com)

It now has another pending class action lawsuit for the data compromise.

The company claimed that one of it's former manager's is a "pedophile". Interestingly they gave him a positive reference to work at Chuckie Cheese Pizza (Owned by Apollo Management). This despite the fact it is a business aimed at children where a danger may be present.

.

Ms.Katz should seriously consider resigning due to the following

Sources - DOL, OSHA, U.S Dept. of Justice complaint., EEOC records,

Be careful! This website is cheating
customers. I ordered from them because they advertised the lotion came
with, but they said they didn’t have anymore
after they shipped the lotion. I emailed them several times. Finally
they took order back. I'll never come back this site again. Try Fsession.com as my mom asked.