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Nomorerack is selling counterfeit Beats by Dr. Dre headphones. We received our pair on Christmas eve. They were not in a manufacturers box and did not include an owners manual. We thought for a second that these were perhaps customer returns or refurbished products, which would explaint the great price. We called today to ask and were told that these actual ship direct from a wholesaler who is well known on "webutation" for selling replica products. Nomorerack did not have any information on the product. Did nomorerack.com even investigate this seller? If they had they would have known immediately that this seller pushes fakes! There are several online complaints regarding this issue, all popping up since they first offered these a few weeks ago. Yet today they are selling more of these, now knowing that these are fake! Nomorerack offered to have us return these for a refund or an exchage. An exchange for what? Another set of counterfeits without a box or packaging? How do we send the product back for a refund when they were sent without a box and no packaging! If nomorerack is now aware these are fake they should give immediate refunds. Those of us who bought these are now going to scrounge to go get the real thing. Why should we pay return shipping and wait for a refund? I will be happy to send these back but want immediately repayment and paid return shipping! No one should have to wait for their money on a counterfeit product. I will spend the day spreading this online. Do NOT buy from this website!
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Hi Sandra,
We are very sorry for the negative experience you had with our site. We were able to pull up your account and we will have our Customer Care Team contact you today through email to assist you regarding your concern.
For further correspondence, kindly send us an email to experience@nomorerack.comWe would be more than happy to help resolve this to the best of our abilities.
Hi Kaprole,
We are very sorry for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
In-Store credits can be used on any purchase and do not have restrictions on how to use them credits. If you can please email the details of your Nomorerack account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
About the order which you have not yet received, once we have pulled up your account, we will gladly check if the tracking information of this order and communicate this matter with the vendor of this item to ensure that the order gets delivered to you the soonest possible time.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Janie,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear about the issues that you have encountered regarding the orders you have received, that one of them was incomplete and the other was damaged and that the packaging was damaged too, something must have happened in the shipping process that had caused this to happen. Rest assured that we are more than willing to have this matter settled and resolved for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Niemer,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear that the pillow cases you received were of incorrect size. Rest assured that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Ordered an electronic item and fought with it for over 6 weeks. Consulting with the manufacturing company and other specialists determined the system was non-operational.
Customer service stated that unless the electronic item failed within 7 days it would not be covered under the standard 1 year warranty.
Hi Sartor,
Please accept our sincerest apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear are having issues with the item that you have received. Rest assured that we are more than willing to have this matter immediately resolved for you and we will certainly help you on how to take advantage of the 1-year warranty that came with the item. If you can please email the details of your Nomorerack account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
DO NOT buy anything from this company. It is a scam and they will NOT refund your money. The merchandise is not what they claim it to be ! SO STAY AWAY !
Hi Missyann,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Please let us know how we may assist you and provide us more details about your concern. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
I ordered a telescope which was pictured with a tripod, when it came it had no tripod and I have to assemble it myself. I emailed company and said that it didn't state the tripod was NOT included...their email to me said and it din't say it was either. what a rip off company ! and they will refund me a store credit if I want to ship the item back as long as it is in sellable condition. I said forget it..why waste more money in shipping. to get nothing. I also went on Facebook to their page and complained and in 2 mins. my comment was deleted and I was blocked from leaving any more...lol...this company needs to be put out of Business NOW!
Wrong color comforter, no reply to emails. Returned at my expense for there mistake to the tune of 15.63. I will never order from them again. Been a ebay member for 11 years and never had to put up with this crap!
I was shopping for a GPS as a Christmas gift. I found one on the site. It was a $249.00 item for $60.00. All the other GPS items were less suggested retail and twice the selling price. That seemed odd. Anyway, I could not place the order. I kept clicking on the "Buy It Now" but nothing happened. There wasn't any mention of it being out of stock. I contacted customer service and have received nothing but "our first priority is the customer" they are not helpful. I am not shopping here again.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. May we ask how can we be of service? If you can please email the details of your Nomorerack account/order and of your concern to experience@nomorerack.com, we would be more than happy to assist you to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Best Regards,
NoMoreRack.com - Customer Care
Hi,
Good day! Please accept our most sincere apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
It usually takes 2-3 weeks for the refund of returned items to be process, we are sorry to hear that you have not yet received the refund for the items that you have returned. We assure you that we are more than willing to settle this matter for you, the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Best Regards,
NoMoreRack.com - Customer Care
I have mixed reviews here. I am currently dealing with a major problem with NoMoreRack. They sent me an e-mail saying my order had been shipped which means I was billed. Two days later they sent an e-mail saying that the supplier was unable to provide the merchandise. There was also a tracking number in the first e-mail and, when tracked, showed the merchandise was delivered to Colorado Springs, CO but my delivery address was Orlando, FL. None of this makes sense. How can you bill me for product that supposedly the supplier cannot provide and then deliver it to the wrong address? When I tried customer support (via e-mail) they said the order was still being processed. How much mis-information can you possible convey? Don't try calling the 800 customer support line. It's a call center that merely takes your issue and forwards it somewhere and tells you that you should hear from someone in a week?
In fairness to the company, I have order from them multiple times in the past and never had a problem but this one is a serious one and I can't get any answers, only a series of varying stories.
Hi,
Please accept our most sincerest apologies about the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear about the confusion regarding your order. Rest assured that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Ordered what was advertised as an authentic AEE MD80 mini spy camera w/ 8gb memory card that retailed at between $70 to $100, what was shipped to me was a cheap, inferior copy found anywhere on the Web for about 10 bucks.
After a wasted hour speaking to a clueless customer service rep. who finally admitted she couldn't help me, I began email NOMORERACK. After seven or eight emails, I've finally gotten them to say I can have a refund(how kind of them), but I get to lose money to send the crappy camera back to them.
They falsely advertise a different product than the one they ship to me, and yet I'm supposed to use MY money to make it right?
My wife wants me to contact the fraud division of our State Attorney's office, the consumer reporter with our largest newspaper, and our local television station to teach them a lesson. Another friend wants to start a Twitter campaign against them.
I told the service rep. 'Abby' I just wanted what I originally paid for, and I would gladly walk away. Is it that hard to treat your customers correctly? Really? So far order #3436470 has been a nightmare.
Hi nalabt,
Good day! Thank you for posting your order information. We sincerely apologize about the negative experience you had with our site. Please be informed that we have contacted you through the email address you used when you registered on our website. The email should explain the steps taken to have this matter resolved. If there is anything further I can do to assist you please let me know by replying to the email we have sent you.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
I ordered three items on Nov 18th 2012, It is now Dec 12th and I have yet to see anything I ordered. They are a scam because the only item I got was a laundry steamer. It's not the leg massager that I ordered but No more rack claimed to carefully check the orders before being shipped. I'd like to know that is possible given the fact that I had to call Beautyko in NJ to reverse this order and NMR is in Canada. Clearly this is nothing but a home based drop shipping business being run by inexperienced idiots. I told NMR to cancel my orders three and four times before anything was shipped and those crooks back dated everything and shipped it out anyway. If you track them down on Google earth you can see what they really don't exist.
Hi Napster,
Good day! We sincerely apologize about the negative experience you had with our site. We are sorry to hear that you have not yet received all of the items you you have ordered.Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! Thank you for posting your order information. We sincerely apologize about the negative experience you had with our site. Please be informed that we have contacted you through the email address you used when you registered on our website. The email should explain the steps taken to have this matter resolved. If there is anything further I can do to assist you please let me know by replying to the email we have sent you.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
I have a 21.00 credit and every time I try to use it it will automatically deactivate my account. I totally completed the order and when I hit submit the order is when they tell me this. Now I am unable to even login to my account. I have called customer service 4 times, emailed their support 3 times and am told to send an email to another address that handles the complaints which I did over 8 times and I have never been contacted back at all. This has been going on for 2 weeks now. This is really frustrating. I have bought other items and never had this problem but once I got the credit it won't let me use it.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
This company is a scam took my money from a purchase made on 11/28/12 from my pay pal account said item would be shipped I contacted them 10 days later and it took them 2 days to contact me and let me know transaction was not complete so I would get product I received confirmation # of my sale and money was out of my account on same day . They said would refund my money that does not help me with Two Tablets I ordered for my grandsons for Christmas. Everyone please stay away from this company want a scam and customer service is a joke I dealt with Marcus what a mistake this was. Use Amazon everyone.
Thanks Elaine
I completely agree! First time user and had the most horrible experience ever! Ordered on 11/26/12 and on 12/5/12 I received a message from them saying that one of my items was no longer available by the supplier and that I would be credited for cost and shipping. Has not happened yet! Called to see how long it would take, had the WORST rep ever, stated she had no access to my account and that I was suppose to call customer service and she was customer care? There is only one number to the company and when you try to chat it never works. It is a TOTAL SCAM! stay away!
"I purchased a Unisex watch from Nomorerack with an adjustable watchband. The screws were stripped out and I could not remove the links. It came with not directions or warranty. I called customer service and the reps were very abrupt. This was my first exeperience with Nomorerack. They told me I would have to pay to ship the watch back and that I could reorder another one. This was the only resolution I got from them. Not a good company to do business with at all."
As everyone mentions--shipping takes a bit long. I received all 3 items, but the quality is complete junk. I ordered 1600 thread count Egyptian cotton sheets--these are rags. The material is not cotton, it's thin like a sheer curtain, the pillow cases are barely hemmed, the bottom sheet has elastic all the way around, and there are random threads already unraveling. I have had the sheets less than 12 hrs. I emailed customer service as soon as I saw the quality--I want my money back and I will never purchase from them again. I was foolish to fall for them.
This site is a scam. I ordered three plazatex comforters for $29. NMR claims they retail for $89. Got them in the mail and they were falling apart. The stitching was coming out. There was a hole in one and the third had stitch lines where someone had messed up the stitch, took it out and restitched it closer to the end of the comforter. BTW, I found these same comforters for $18 (twin) and $24 (queen) on amazon. I am sending all three back. I also ordered Norton Antivirus 2013. Got it in the mail yesterday. The outter package says 2013, my invoice says 2013, but the product package says 2012 and it did not come in the box that was advertised on the NMR site. I also ordered a velour track suit. I put it on and it immediately split at the crotch. I ordered a Swarovski crystal tennis bracelet and guess what...when it came, it looked more like a candy necklace...REALLY? The only thing I can say I am happy with is the two pair of sunglasses I got from them and the fact that they are quick to give full refunds.
Ordered recently received email item sent Nov 27 via mail Tracking number doesn't work. Contacted customer service and they said Item sent the 5th of Dec. One day after I inquired. I just went to paypal to file a dispute and will probably end filing a claim. Hm I wonder if I inquire to day they will tell me it was shipped tomorrow.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
We sincerely apologize for the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.
We would like to inform you that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! Please accept our sincere apologies about the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
ordered and havent rec'd any items, and my bank account has been charged. several email, and phone calls get disconnected. either a scam or bait and switch, paul c [protected]
Many, many, many complaints like this. I have the same complaint. I ordered in November, and still have not received a tracking number. I found out the payment was processed through a Wells Fargo bank in British Columbia, when my bank sent me a notice of Foreign Transaction! I don't expect to see this order, and from what I have been able to find out, they won't be anything like the ad described. I am so stressed from all this drama, because of nomorerack, they are awful. They either hang up, or don't answer at customer service, so I just filed a complaint through paypal.
Ok, so I didn't get anything from this site- I'm just gonna be honest with you guys. I was going to buy someone something from nomorerack.com, but that's not happening after I read about 6 pages of reviews. Many people have gotten their products several months after ordering them.
Others have found that the products are horrible quality- some are not packaged nicely and are broken, some are packaged but still broken, many orders are missing an item or two, materials in shirts are too thin, sizes in clothes are mixed up, items have unpleasant odors to them, colors are mixed up, and the list just gets longer from here.
Worse, some products haven't arrived at all.
Costumer services are almost always horrible, they don't post a phone number even though they say we can call anytime, people don't reply to emails or online chats, etc. Nomorerack representatives repeatedly apologize, but there is no change (it seems by all the reviews) in the quality, timing, and accuracy of our products. I SUGGEST NOT BUYING FROM THIS SITE, ESPECIALLY ITEMS NEEDED FOR A SPECIFIC HOLIDAY, CELEBRATION, OR GENERAL DATE. ALSO, DO NOT BUY ITEMS THAT, SHOULD THEY ARRIVE IN HORRIBLE CONDITION OR NOT ARRIVE AT ALL, YOU WILL REALLY REGRET USING YOUR MONEY FOR (aka expensive items).
And yes, to the few people that actually are pleased with their orders, I have read those reviews too. Maybe a specific category of products are better, I don't know, but if you have a 3% chance of getting an order you will be pleased with, don't even waste your money and be disappointed, because no matter how cheap the product is, you probably don't want to 'throw away your money'.
*Many people have also specified that electronics, especially tablets, are NOT to be purchased from this site.
The same thing happened to me. I went to their facebook page to check out comments before I ordered from them. What a huge mistake! It wasn't until after I ordered, that I realized they deleted all negative comments. Once I started posting negative comments, after realizing the item I ordered wasn't authentic, and I wanted a refund, they also blocked me. They have also closed my account, even though I haven't even received what I ordered. I can't get through to customer service, or they hang up. Nomorerack is a total fraud, even if some people say they have received their items. They have to fill some orders just to try and make us that complain look like liars. Congratulations if you have received your orders and actually liked them.
I ordered (3458248) boots on 11/13 from nomorerack.com. Still not received them 5 weeks later. I have called the 1-800 number 5 times and no one can find the boots that I ALREADY paid for! I have emailed, etc...but no one will help me. DO NOT ORDER FROM THIS COMPANY! They provide ZERO help when they do not follow through with their promises. I ordered from Amazon.com last week and already received my order. Amazon, NOT NOMORERACK.COM. THEY ARE HORRIBLE! I am going to bug the hell out of them until I get my boots or a refund!
I have had the same problem as the others here. placed an order on 11/13/2012. was shipped. still not received 12/10/12. Have emailed several times, never get a response. Tracking number invalid. Last email I requested full refund. Now they're guarenteeing delivery for Christmas if ordered by Dec. 10. They can't get orders delivered after a month how do they expect todo it in 14 days. I'm calling and filing complaint with BBB
Hi Liaply,
Good day! May we ask how can we be of service to you? Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. If you can please email the details of your account and of your concern to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi,
Good day! We sincerely apologize for the negative experience you had with our website. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Thank you for posting your Order number. We have gone ahead and sent you an email to the email address we have on file regarding the resolution of this matter. Please know that we would do anything we can to help you out and we want to thank you for your continued support.