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Good day ,
I visited Norauto service @ 27/02/24 . During my travel from Poland to Portugal I noticed my car was overheating . My intention was to do diagnostic just to get an idea what is going on . During diagnostic i was told that issue is caused by dirty cooling liquid and broken thermostat and was asked if I want to carry on with repair and ensured I will sort the problem out, and it will cost 250 Euro . I gave green light due to fact I was 3000 km away from home and desperate and sure I will be able to continue my voyage .
During the repair it turns out that mechanic cant remove thermostat so somebody decided to wash to the "dirty" liquid and I was done
The conclusion is that I spent 175 Euro for this plus expenses I had to sacrificed to find some hotel for my family ( it was my camper van ) and nothing was really done .The engine is still overheating , the liguid is as dirty as it was before and im just poorer after having contact with norauto
Im extremely unhappy about this fact. I was suggested by your mechanic to carry on this service despite the fact it could not help .
- The flushing of coolant could not bring any anything . Foremost pointless job without removing thermostat and second thing this is Renault Master 2007 3.0 DCI with cast iron engine - the coolant is ALWAYS DIRTY as mine now after 200km done...
I have a feeling that the fact I was far away from home and despaired was used against me .
Visiting NORAUTO should bring something more expect having huge costs
please see the attachment - docs I got from NORAUTO and the condition of the coolant ... its dirty as it was before I spent 175 Euro
Please advise
Radoslaw Kostrzewa
[protected]@gmail.com
Desired outcome: free service in Poland or costs reimbursement
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