Menu
For Business Write a review File a complaint
CB Auto Parts and Repair Stores Norauto 0387/031307 and 0997 cif 924107929
Norauto

Norauto review: 0387/031307 and 0997 cif 924107929

R
Author of the review
8:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day ,

I visited Norauto service @ 27/02/24 . During my travel from Poland to Portugal I noticed my car was overheating . My intention was to do diagnostic just to get an idea what is going on . During diagnostic i was told that issue is caused by dirty cooling liquid and broken thermostat and was asked if I want to carry on with repair and ensured I will sort the problem out, and it will cost 250 Euro . I gave green light due to fact I was 3000 km away from home and desperate and sure I will be able to continue my voyage .

During the repair it turns out that mechanic cant remove thermostat so somebody decided to wash to the "dirty" liquid and I was done

The conclusion is that I spent 175 Euro for this plus expenses I had to sacrificed to find some hotel for my family ( it was my camper van ) and nothing was really done .The engine is still overheating , the liguid is as dirty as it was before and im just poorer after having contact with norauto

Im extremely unhappy about this fact. I was suggested by your mechanic to carry on this service despite the fact it could not help .

- The flushing of coolant could not bring any anything . Foremost pointless job without removing thermostat and second thing this is Renault Master 2007 3.0 DCI with cast iron engine - the coolant is ALWAYS DIRTY as mine now after 200km done...

I have a feeling that the fact I was far away from home and despaired was used against me .

Visiting NORAUTO should bring something more expect having huge costs

please see the attachment - docs I got from NORAUTO and the condition of the coolant ... its dirty as it was before I spent 175 Euro

Please advise

Radoslaw Kostrzewa

[protected]@gmail.com

Desired outcome: free service in Poland or costs reimbursement

Confidential Information Hidden: This section contains confidential information visible to verified Norauto representatives only. If you are affiliated with Norauto, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment
  1. Norauto Contacts

  2. Norauto phone numbers
    +33 820 858 585
    +33 820 858 585
    Click up if you have successfully reached Norauto by calling +33 820 858 585 phone number 0 0 users reported that they have successfully reached Norauto by calling +33 820 858 585 phone number Click down if you have unsuccessfully reached Norauto by calling +33 820 858 585 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +33 820 858 585 phone number
    France
    +40 225 151 002
    +40 225 151 002
    Click up if you have successfully reached Norauto by calling +40 225 151 002 phone number 0 0 users reported that they have successfully reached Norauto by calling +40 225 151 002 phone number Click down if you have unsuccessfully reached Norauto by calling +40 225 151 002 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +40 225 151 002 phone number
    Poland
    +54 114 699 8900
    +54 114 699 8900
    Click up if you have successfully reached Norauto by calling +54 114 699 8900 phone number 0 0 users reported that they have successfully reached Norauto by calling +54 114 699 8900 phone number Click down if you have unsuccessfully reached Norauto by calling +54 114 699 8900 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +54 114 699 8900 phone number
    Argentina
    More phone numbers
  3. Norauto emails
  4. Norauto address
    511/589 rue des Seringats, Sainghin-en-Mélantois, 59262, France
  5. Norauto social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024