CB Auto Parts and Repair Stores Norauto 4 months waiting for a part.

Norauto review: 4 months waiting for a part.

Sarah Leanne Smith of ES

Nov 26, 2019 7:21 am EST

I had my Scooter, Norauto Classic 125 Matricula 2452HZR, towed to Norauto On the 2nd August 2019 as the Junta de culata broke. I chose Norauto as this is from who the Scooter is made so I assumed they would have parts and/or be able to fix it quickly as it is their brand. It is now the 26th of November almost 4 months later and I am still waiting. I have called Norauto once a month (as they have not contacted me once) to ask what is happening and they simply say they are waiting for a part. They have also told me they would call back several times and never have! In this day and age it is not difficult to track a part from somewhere and have it delivered within a matter of days. The scooter is my only form of transport and I have subsequently had to change jobs and take a pay cut as I am unable to travel!
I have run out of patient with the service there and am becoming increasingly agitated as the weeks and months pass by. I wish to have the bike repaired with compensation for 4months of waiting, loss of wages and insurence.
Please can you advise how to resolve the situation.

Kind regards

Sarah Smith
+34 [protected]
[protected]@hotmail.com

The Scooter is booked in under the name of Juan Antonio Ramirez Dominguez as this is my partner who is spanish and can communicate easier than myself.

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Keywords:

compensation delivered fix part parts scooter service track transport waiting

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Norauto Contacts

Norauto phone numbers

+33 820 858 585
+33 820 858 585

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France

+40 225 151 002
+40 225 151 002

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Poland

+54 114 699 8900
+54 114 699 8900

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Norauto emails

callcenter@norauto.fr

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Support

vosdonneespersonnelles@norauto.fr

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sconso@norauto.fr

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Norauto address

511/589 rue des Seringats, Sainghin-en-Mélantois, 59262, France

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