Orkin
Reviews and Complaints

My mother in law owns our house so the man told us that my mother in law could make payments where she owned the house and it would be no more than 1, 200 because we were not infested. We had our mother in law call him back and he said because she was paying it in full he would give her a discount. So it would only be about 800-1, 000. They charged us 1, 500 for it and they were supposed to come back even after the bed bugs were gone to spray once a month! That's why it was so much is because they made sure they would be gone. They only sprayed 3 times and every single time the person who was supposed to be there every time (Tristan Hopkins) in order for them to spray was never there. They didn't tell us he had to be there until the last time they sprayed. Also was supposed to put down stuff in our cracks and crevices to kill bugs that had lived through the spray and they didn't. One time they came to our house and I don't even think the guy sprayed he only was I our house for 5 minutes and then stood around and said his gps on his work phone would tell them if he went and set out in the truck. I can't remember the guys name that sprayed but the manager I'm assuming Travis is very rude. I called and complained everytime they left and NOT to get my money back but I was still being ATE alive by bugs. I have a video of bugs still ALIVE after they had sprayed 3 times and I had to throw my bedframe outside. I didn't want our money back I asked for them to come back and spray again because they had done a lousy job. Every single time the manager was VERY rude. They are still trying to charge us more and we have not seen them in MONTHS. I called and told them about it going against our collections when after I had called repeatedly to complain someone from the office had called my mother in law and offered to refund her money because of how much trouble we had out of them. She never received any of the money back and never even complained about how they told her they would and she didn't ask for the money back again we just wanted something done about the bugs and rude behavior. After not receiving our money back, being talked to like we're money hungry by the manager, told we were lying about the behavior it is just ridiculous and I have asked the manager Travis to speak to his boss many of time or the number for the national orkin people because this man is rude! He should not work with customer service at all.

We drove on butts station and Kempsville in Chesapeake Va. Orkin guy cut me off and was smoking at the same time. He than brakes hard and stuck out his middle finger to me and my three small children. He was an older tan man and was the rudest representation of an employee in a company vechicle I have ever see . He could have kit the driver in from of him and almost make me hit him. Beyond scary and made my kids shake and cry.

Orkin man with truck number 57184 parked his truck in front of my house while his driveway is empty. I accidentally hit with a football while playing with my 3, 4, 5, and 12 year old boys he came out yelling hit my truck again I'll beat your [censored]. I said parkni. Your 3 car garage or your empty driveway or on the other street(he lives on corner lot) so I called the cops on him he grabbed his penis in front of my kids and told me to suck it. Now he lives here and was off the clock but he's in an orkin truck and in uniform.. your company don't want to deal with my
attorney for this employee grabbing his junk in front of 4 minors I want him fired he smokes weed constantly in that truck he parks it in front of my house it blocks my mailbox my trashcans my driveway I can't schedule big trash pick up... This is not a man you want representing your company. He does drugs in your truck grabs himself in front of minors said said I was a fat [censored] a [censored] told step in his yard and he'd beat my [censored]. Told me step in the street [censored] and I'll beat your [censored] [censored] I said dude my kids are here that's when he grabbed his penis and said suck it [censored]. I ask why would you pull up and park next to 5 people playing football then get mad cause a ball bounced into your truck? This behavior is unacceptable like I said he's off the clock and lives next door but he's in your company truck and uniform acting that way. If he is not dealt with accordingly I will contact news stations and my attorney and put this all over social media. The fact he grabbed himself in front of my kids is unacceptable. I wiped the marks my football left and took pictures cause he filed a report said I vandalized his truck. The cop laughed I laughed. I included pictures and the video won't load I'll be happy to email you this video. My email is [protected]@gmail.com

Good morning,
Would like to make a complaint against one of your vehicles Toyota corolla License plate #8EGA724, vehicle 56259, vehicle drivers was asked not to park in front of house for reasons of blocking in the car in the driveway, and also he was in front of the fire hydrant. would like to see if you can contact the driver and make sure he can respect the request. Next time vehicle will be towed away, we leave to work early in the morning and don't have time to be looking for the driver.

Thank you for taking the time to read my complaint I will be expecting an email regarding the matter.
danny. [protected]@toyota.com

We contracted with Orkin ptobably a month or so ago to do a moisture barrier and spray for spiders. Long story short neither were done correctly, the moisture barrier was only placed around the edge that we could see, tgen my husband went underneath and the middke was not even done, the column were not wrapped and I continued to tell him they did not spray because I was seeing just as many spiders as before.So I had to go buy some Bengal spider spray and soray along the walls and doors of the house.Then I started not seeing so many. and now we have to pay 60 dollars a month for a year for absolutely nothing, because we do not want our credit affected. They came out to redo but its still the same. And on top of that they did tge elderly couple across the street for mold, moisture and so forth and they are not finished. They did not complete our home nor theirs, we wanted termite treatment, which we will get but it will not be from orkin we feel if they would not do this correct how in the world can we trust them to do termite control. I'm sending my complaint too you first then we will go from here.

On 11/7/2018 truck #56213 plate #1586823 entered my private property ignoring my multiple 30x30" signs stating private property. He proceeded to stop in my lane, got out to take a leak in my lane and continued to get dressed. He was then approached and told to remove himself from our property. He claims he was lost and that his gps directed him improperly yet he had only a specific address on his phone. Our address is clearly marked per county at our entrance as well. This is unacceptable and he needs to receive consequences for his actions.

My father has a policy with Orkin since 1970. He has dementia and failed to make a payment on his house last year. Instead he made two on another home he rented. When he died a few months ago I called the local agency. They told me to send payment that would take care of 2 years. They also sent a technician to service the home. After this was completed I received a call from the local agency stating Orkin would not honor the contract anymore due to its age of the policy and since my father did not pay the bill they cancelled. They said they would send my check back. I have not received it as of Nov 1, 2018. Of course I could get a new policy with Orkin to the tune of $1, 800.00 to $2, 000.00. I am sorry a company whom my father paid for years on time would not honor his account.

I have been having nothing but trouble with this company since we have been using the services. First my appointments never stayed like I asked then they would show up when we wasn't home and provide the treatment, when I called multiple of times and asked them to not do that! Then they show up while we was out of town and I cancelled and my card was charged on today for a service that I asked the man not to provide because we cancelled but the lady stated on today that it was never put into the system! Would not give us a refund and they took that money from our mortgage payment that is scheduled for tomorrow and we are very upset! Worst company ever for peat control!

Have seen this same truck a few times. Today the man pulled out in front of me, made me slam on breaks, just to wait on another car to get in the lane beside us to swerve in front of it. Once I pull up beside him I realize he's eating cereal or something out of a bowl? Driving with his knees? I'm sure you guys are great at handling pests but maybe not so good with the rules of the road. Truck said PC2 on the back if that identifies anything.

How is the service tech this year for about so much was physically ready by one of the service managers so I should get over it. Or is it to hear his services nothing was done. Customer service or the sales over the phone will sell services that I do not exist for this company and expect the service team preform the services. This company suck! Look for another job.
In weekly meetings the office manager tells his personal problems to technicians I he techs who cares. Find a mental health professional to help you. You have health insurance why are you telling

your personal info to stafff your personal problems nobody cares !

Nobody cares if you are going to get fired by your manager nobody cares if your wife likes you or Not. No body cares get a life go a therapist

Do you have health insurance usually mental health benefits! Nobody wants to hear your [censored]!

Truck number 45667 approximately 750 am 8/17/18. I have service you guys by the way Iam driving a garbage truck down Mansell Road and a white Orkin pickup truck cut me off causing me to lock up my brakes and I'm trying to avoid hitting y'alls pick up truck that cut me off. I cant stop on a Dime for your guy to cut me off could of gotten sombody killed! this guy is a careless driver and a reckless driver

On the website it says, "GET A FREE ESTIMATE" so was I charged $95? I was told about the charge before the inspector came on 8/15/18, but this is not okay. If the website says free estimate then nobody should be charged for an inspector to come out. And the final estimate was $2, 200. $95 for 30 minutes or less in my home. I would like a refund for false advertisement.

Hello,

I am sending this to express how discontent I am with the service provided at our home in Leesville. We have two homes and a business with them and no one reach out to us to let us know how bad it was that we have been infested by rodents in our 2 years old home.
No one lives there but we go there from time to time.
We got there this weekend with my three young children, the youngest being 3 years old.
It was so badly infested that it was not safe for us to spend the night.
The smell was unbearable and the sight was complete chaos.
I cleaned the best I could to get the smell out but without any success.
I was covered in dust and mouse excrement. I have to call a professional cleaner to take care of it.
It is not only cleaning but they caused much damage to the walls, baseboards, pantry shelves, clothes...

I reached out to their emergency call system this past weekend and they said they will have a manager reached out to us first thing in the morning Monday July 16th, 2018. It is 11:41 am and no called.
I called again at 9:30 am Monday July 16th, 2018 and talked to the agent who answered the call. She gave me her cell phone number to send her the pictures I took from the home. She mentioned she will show it to her manager and go from there.

That is all that is written on the services to be provided line. Followed by a hefty price tag of $9593.00. And that is not the worst of it. Craig tatum approached my 85 year old mother only 5 months after a tragic mva took her oldest son. Oh, did I mention that she has been diagnosed with dementia. That's right your man took advantage of a grieving elderly woman with dementia. What kind of company values are taught there. And back to the services provided description... What the heck does that mean?!? I read that and pictured a bowling alley. For nearly $3200.00 a word (do the math) it tells me nothing. My mom deserves this terminated and money paid to date to be refunded. Enough said!

An orkin tech came out for an Unscheduled service b/c, per his voicemail, he was going out of town the following week, but he left the voicemail at 7pm the previous night & showed up the next day at 2pm, without a confirmation call from me, and while I was at work. He opened my backyard gate and sparyed my backyard (per my security camera) & charged me the $100.00 fee (per my bank account) He gave Less than 24 notice & my previous service was on the 11th of the month and this was the 3rd, which means he was early. I was a 3 year customer—no more. I had to call twice to get a Manager to speak to me and was rude to me! He told me sounds like this was the first problem and he would talk to "J". I called back an hour later because I wanted to know if a refund would be taking place, and if not, I wanted to cancel my contract b/c I felt the manager should have offered me a refund or for "J" or someone to come spay the inside of my house to make things right, and the woman told me the manager canceled my contract! Really?! Wow! How rude! He didn't even tell me. He acted like he would talk to the person who had been servicing my house for 3 years; the manager never said he was canceling my contract and I never asked when I was talking to him. Very disappointing after I have been a loyal customer for 3 years to Orkin. I will NOT recommend them.

I called Orkin and was given a dispatch window on noon to 2pm, I had to rearrange my schedule ...at 2:30 there was no technician or even a call. I called Orkin and they said I was wrong the dispatch was for 4pm. I said no it was noon to 2pm so they get a manger from the field and couldn't tell where the technician was or what time he would arrive...acted like I was putting him out, I called him stupid for his attitude and couldn't care less about customers...he really went off on me...bottom line, don't do business with Orkin

Paid $1012 for Orkin to exterminate bed bugs from my home. I was told how to prepare and to expect 5ish hours to be gone so they could flip furniture and spray thoroughly while also powdering outlets. The guy took less than an hour and noticeably ignored some areas. I questioned why and was told they "didn't see activity".im confused how they can see activity if they don't look plus bed bugs are minuscule and hide. They've been 3 times to spray, we've thrown away furniture and bedding, have most of our things and clothes in black bags out in the sun (and have for nearly a month), and we still keep finding the bugs in various stages of life cycle alive and well. They refuse to refund my money or do anything more to help and are borderline rude about it when I call to ask.

Reading the other posts just blow my mind. I make over $60k/ year. I have no issues with management. I work 7-8 hours per day no Saturdays unless I'm running behind. If you can manage your self & have a great work ethic, you can't find a better place to work. The money is great & you will always get paid. The more you work, the more you make. So these are people who want to half#@$$ the job and do not know how to manage their day.

I have Orkin coming on a regular schedule at my residence, I had been receiving some fairly decent service but lately it has been very bad, in fact so bad that I called to have them return, when I scheduled a return date they did not show up at all nor did I receive a call which I sat around all day waiting when I could have made much better use of my time, this is very unprofessional on their part as a business and when I am paying for something I deserve whatever I pay for good service, I am sure that Orkin do not want to gain a bad reputation as such because loosing customers means loosing money, and to my knowledge businesses can't stay in business without making money, I will continue to pursue this issue if I can't get some positive results meaning that I will go as far as I can with this matter.

I suspended my services because of unfair treatment and I was not satisfied with services. In September of 2015 I do not know what was going on with my regular Orkin man. But I began getting calls from someone else. He kept trying to come to my house after hours. However, my kids have daily after school activities. Not to mention my husband works evenings and I am not comfortable with a man I don't know in my house that time of evening. He stated something about doing the outside. I explained to him I wasn't concerned about the outside. I need the inside taken care of. He informed me that my regular guy would come do it. I never heard anything from anyone until someone called for me to pay the bill. Which I explained then I was not paying anything because I didn't receive the services I requested. I was informed someone would call me. No one called. I called when I received a bill but by then I was in Cali for a family emergency. No one attempted to come out to my house until November and even then I explained to them would need to only do my inside that wasn't done in September and I was charged for. They were supposed to come November 30th. My husband was at home all day. No one showed up. I was home for an 1 4:00-5:00 again my kids have activities. I received another bill for 2 months of services. I called the office they informed me he showed up and sprayed the outside and that no one was home. I never received a call stating he was on his way or no one was home. You know why? Because, he didn't show up, someone was there. I was then told I they would have a manager call me, instead I get a call from my regular tech 2 weeks later. This is not the way to run a business. I still have the same issues i had when you guys started coming to my home. There was not much improvement. This was the biggest waist of my time and money. Now I am in a collection services although I was supposed to have a money back guarantee if not satisfied with services and I am not. The only way you will see a dime of my money is to take me to court. But guess what I didn't sign or authorize for you to spray only the outside of my home. thats not even why i requested services. there were no issues outside the home other then ants and they were under control