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Outdoor Adventures

Outdoor Adventures review: Disrespect and false information

M
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3:23 pm EDT
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I am currently staying in Davison lakeshore resorts. This is my first stay since I purchased the contract. When I first arrived, no one was at the gate to assist me and there was a sign on the gate shelter “be back in 5 minutes”. I proceeded to the store registration area which was closed. I went back to the gate area and 40 minutes later a man came. I told him that I had been there for 40 minutes and had no idea where to go. He stated he was the only one there as employee. And then he stated in a sarcastic voice “well should I have put 20 minutes for you?” I then told him, that this was my first encounter with staying at outdoor adventure and that his smart comments were not making this a pleasurable experience. He continued to say, “well good for you”, the. I asked him to stop speaking before I made a complaint. He then stated, go ahead!

I was staying at a cabin with my family, whom couldn’t come that night because I called them and told them that no one was present to let us in - they live farther away and so they couldn’t come.

One thing I inquired about before I signed that contract, was to ensure there was internet as I work remotely. This is not true. I called the morning after the above incident with the worker, and complained about how I was treated and also that the internet was not accessible. 3 days I have been here and no return call about the rude employee or the internet.

This is a lot of money that I’m paying for this type of treatment. Because you have fine print in your contract- I’m the one who is loosing. I’ve read the reviews about how you treat people

Unfortunately- I didn’t read those before I signed

Shame on you

Desired outcome: Refund my contract - you can’t expect people to abide by your standards and not abide by others standards Which includes being treated respectfully and honoring what you said you offered.

Oct 23, 2023 4:27 pm EDT
Outdoor Adventures customer support contacts
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800 Washington Ave. № 200, Bay City, MI, 48708, US

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Hi Marcia. We are sorry to hear about your experience. We had our Member Services director reach out to you ASAP after seeing this review. We understand you spoke with her and she asked our resort manager to contact you. He has called and tried visiting your site several times, but it seems you haven't been able to connect. Please don't hesitate to reach out to our Member Services team or any of our staff at the resort so they can assist you. Thank you.
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