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Parts Geek

Parts Geek review: very poor customer service 2

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Author of the review
2:46 am EST
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I have ordered a 2005 BMW 525i Wiper Blade Set. It took Parts Geek 10 days to ship the part to me. It seems a little slow, but I did not mind at first. Having opened the package I realized that they shipped the wrong part - Wiper Blade Set for BMW 325i. So I sent them an e-mail requesting to authorize a return of the wrong part and a refund. I sent the part back to their Return Center in New Jersey the next day. It has been two weeks since, but I have not received any refunds. I keep e-mailing them demanding my money back. They do not seem to care. I purchased a Wiper Balde set elsewhere, and opened a charge dispute through my credit card. The amount of wasted time and aggravation I experienced made me determined not to deal with the PARTS GEEKS ever again. Very poor customer service indeed!

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happy to be ?
US
Dec 02, 2010 2:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Found this website and the price for the parts that i needed was cheep so placed the order online, parts came in 6 working days (little slow most things that i order come in about 4 but no big deal) and the parts were wrong. I called for a RMA number 12 times and left 4 emails with no responece, (nobody ever answers the phone) finally got ahold of some jerk guy on the phone a week later. He told me that the parts were correct and i was not putting them incorretly, i told him that he could come over and show me how to install a wheel seal in a drum that i have done 100+ times as a mechanic of 20 years. He told me he did not have the time to do so and gave me the RMA number. I sent back the seals certified mail and did receive a confirmation number parts were delivered in 2 days. After over a month I still did not recive credit on my visa so started calling again moren then 15 calls and 4 emils I received my credit for parts only no shipping to me or back, if the parts are listed wrong I should get my money back for the shipping it's not my fault it's their error. So beware.

B
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Boxey
US
Feb 21, 2015 7:31 pm EST

No answer to email. And when they do answer its like they have no idea what im talking about. Don't answer the phone. They say there were technical difficulties.(what a joke this so called company is.)NEVER order anything from them. If you do you will be Very disappointed. TRUST ME. I ordered 3 parts I needed for a repair, they said they had all 3. One will not work without the other 2. So I ordered them. Then they said they couldn't get 1 but had already sent out the other 2. I couldn't use them unless all were available. Still fighting for a response. Been about 3 weeks. I thnk its time for the BBB to get involved. DO NOT ORDER FROM THE PARTS GEEK!

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    777 Route 70 East, Suite G-103, Marlton, New Jersey, 08053, United States
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Parts Geek is ranked 8 among 493 companies in the Auto Parts and Repair Stores category