Parts Geek
Reviews and Complaints

I have ordered from partsgeek twice (both recently May-June 2014) Both parts were as ordered and worked and were as ordered and for my mazda. My problem is I then receive an email that says take a survey and get $5.00 coupon that will be emailed to to me. I received the email and the code that I use is only for $15 off order $300? I have contacted partsgeek several times and I only get this response. I have explained that the email comes straight from partsgeek.com ( no other and it is not an outside web company) This is obviously a canned email because I have attempted to attach the email they sent and no matter what this is the response. So if you take the survey the coupon is not for $5.00 off next order.

r, A customer support staff member has replied to your support
request, #[protected] with the following response:Hello, Many
online sites claim to have PartsGeek.com coupons or discounts, but the truth is
we only offer coupons or promotion codes to our existing customers via e-mail.
The Parts Geek experience is based on providing the highest level of service,
while offering a large selection of the parts and accessories for your
vehicle.Current Parts Geek Promotions SAVE 15- $15 off any order
of $300.00.Thank YouParts Geek

A week ago I ordered some tailgate hinge caps from PartsGeek for our Nissan Frontier. I figured this would be cheaper than getting the parts from the local Nissan dealer. More on that later. Anyways, I received the supposed parts 3 business days later and was happy about the turn around time. When I opened the box, I came to find out that they sent me the actual hinges instead of the caps. I tried to call them but the message said due to the large volume of calls, they could not take my message. So, I sent an email asking for a RMA number so I could return them. I got the mail 3 days later and it stated 3 very disturbing things: 1) I had 30 days to return the parts, not an issue really. 2) I would have to pay a 5.00 restocking fee, somewhat of an issue, but a work-around. 3) I would have to pay to ship the part back. Cheapest I found for something just over 1 pound was 12.95. So, the order total was roughly 23.00. After I pay the restocking fee PLUS the shipping, I would receive less than a 6.00 dollar refund. Talk about your classic scam that this company is running. Why should I have to pay to have the part shipped back and the restocking fee when this was caused by their representatives. This is their fault not mine. I WILL NOT use PartsGeek again in the future. Now, as for getting the parts I originally requested, I did go to our local Nissan dealer and got the parts for under 7.00. Almost 17 dollars saved if I would have went there first. My recommendations to others is exhaust all your other resources to find a part before resorting to PartsGeek.

Ordered axles and tie rods ends for my 2001 Audi A6 Quattro on 2/21/14. They arrived 2/28/14. Appt. with mechanic was 3/6/14. He disassembled entire front end to replace old axles and tie rods ends to find right side axle we received form Parts Geek was wrong part.Here's where the fun starts. I called the pretend customer service number to be told repeatedly they were experiencing high volumes of calls and to refer to the web site for a ticket # and a CS rep would call in 24-48 hrs. Jokes on me. No call and still no live responses to my concerns. I placed 30 calls to this fake 800 # but was able to get the ticket # which is 220975not that it will do me any good. This company has a pretty bad reputation and consistantly sends wrong parts. They give you 30 days to make a return( 2 weeks already down the tube)and will not accept return without RMA# which I can't get since no one has bothered to call me, and to top that off I get to pay to send the wrong part back, plus I get to pay a 15% restocking fee! There's no way I would have even ordered from them if I'd had any idea they were going to rip me off. Obviously I'm not alone if you read their complaint history. I wish I had. To think I wasted all that time to research what I needed to find they will not make this right makes me sick. I work really hard for my money and am disgusted that companies like this get away with cheating consumers. I'm hoping enough people call this laughable company to the mat and put it out of business. It takes me 2 weeks to make $283.00 and to know I could have thrown it into Lake Michigan for more satisfaction than throwing it away to this cheating company that refuses to help consumers that experience problems with incorrect orders. I've resorted to calling my Credit Card Company to file a dispute and am holding a case number. They assured me they will do all in their power to get my money back. I can't ask for more. Thank you Master Card and your fine Customer Service Reps.

I purchased a powersteering pump from PARTSGEEK. The price was $89 for the pump and $100 for the core charge. (the core is refunded when you send in your old one) I sent in my old one, and they credited me with $100. GREAT!
NOT SO FAST! The REBUILT PUMP failed after about a month. PARTSGEEK says to send it back to them for analysis. So I sent them back the rebuilt pump. A month later, they send me a check for $89. WHAT ABOUT MY CORE MONEY? They (Chris) keeps responding to my emails with we've paid you for the core. But that was the credit for my rebuildable core i originally sent in. That 2nd pump I sent back has a core value also. I've spelled it out to Chris like I would a 6yr old. He/She is simply unteachable. And REFUSES to turn this over to a supervisor, or give me a phone number to call in an effort to straighten this out.

I order some strut barings from parts geek it was the worest expereance I had ever had for ording parts. I watched on fedex tracking that my parts were going to the wrong part of the country for 3 weeks I e-mailed them with no response then tried to call them onley to hear a computer say ther having heavy call volume. and then hang up on me . after 3 weeks of writing nice leters I got pised and gave them a proper ### chooing. for the first time they e-mailed me a letter that said they wont help me because of my language.after 3 weeks and maney nice letters and binging hung up on the phone . I wrote 1 last letter to give me my money back asap and they wood not do it I had to go to my credit cared company and have them cancel the order and then my credit card company told me they were giving them trobal gitting my money back from parts geek MY OPENYON NEVER DO BESNAS WITH PARTS GEEK! P.S I ordered and nedded my parts over night

This business has no customer service as you can not get anyone by phone. When e-mails are sent to them they return without addressing the problem like with shipping to wrong address when notified a change before the item was shipped. They even did not provide valid tracking# for shipping information. I had to drive 140 miles to pick up part as my wife called me saying a part was at that location. I was broke down in williamsport pa. As parts geek was notified before item was shipped. I was told it would be shipped to williamsport... After that I spent days/hrs. Trying contact parts geek customer service... After installing the new part it failed less the 50 miles... Then I again try to contact customer service same problem you get no one just music... Sent e-mails and they do not address the issue but thank you for your business even when you address your problem att. Management... Note: I contacted the part mfg. Dorman and they sent a new part and said the part parts geek sent was defective... This problem has been before christmas holiday and still is on going... 1/23/2014 parts geek is a bad place to do business.

[protected] /related ticket# 385235

Parts geek inc. nj class action lawsuit! join join join
Parts geek inc. nj class action lawsuit! join join join

Do not order from this company buyer beware:

I ordered a strut and strut mount for 2003 mercedes e320 wrong parts, wrong info on web, no refund or even rma for both parts for return. almost 30 days and tickets are blocked as well as email. no phone contact as the customer service number is bogus.

Waiting on response from new jersey attorney generals office. anyone interested in class action lawsuit email me @ [protected]@yahoo.com. I found an attorney in jersey that will take the case on a contingency as long as there are enough victims of this company. let's show these folks that with numbers the consumer will prevail. they never turn any order away, even if they dont have the part. they will send you anything, even a bolt if you order brakes or a belt if you ordered a waterpump. they don't stock the parts advertised on the site. they make you beg and struggle for rma numbers or drag it out until 30 days expires. they run a very shady operation. I have logged over 200 unresolved complaints this year alone and many people are still waiting on credit. follow my lead and place complaints with nj attorney generals office as they have the auth to investigate them and their practices, freeze accounts and assets, temp close down operations until issues are validated. please email me to join join join class act lawsuit against them. I am reaching out to people on all complaint sites and taking info.
[protected] /related ticket# 385235

I searched their catalog and ordered the part. Parts comes in and it did not fit. I requested full refund including the shipping to get their wrong part back to them. They showed me the TERMS that they do not pay that. Unwillingly I paid the shipping to send it to not to NY but to CA costing me $20. I filed BBB complaint and CC dispute. They agreed to give me full refund if I shipped the part back to them before 3/8/2013. I shipped on 3/7/2013 here is the tracking number [protected] at fedex.com. Now they refunded me $164.26 from my original order of $193.25. So I am loosing $28.99 Plus $20 plus the time lost in dealing with them and waiting for the part to come from somewhere else. I would think twice before ordering with them. I have ordered from many parts stores no one charges you anything if they send you a wrong part. These guys are CLOWNS. DO NOT DEAL WITH THEM. I hope you stay away from crooks like them.

I ordered 1 part and the total was $146.20. I clicked place order but at the bottom of my screen it says "Your credit card will be billed $288.45.
I submitted a request using their online form (if you call you get disconnected after 10 minutes saying it is because of high call volume) but after 2 days I track the parts and see they were changed to "shipper requested an intercept and to return to sender". No emails, no phone calls, nothing. Their prices are good but customer service is horrible. After finally getting my money refunded I thought I would give them another chance because the issue may have been a computer glitch. I placed an order on Thursday and on the following Tuesday after not hearing anything except the "Thank you for ordering" email I went to their website to submit yet another request. I saw a track order link so I clicked it to see if it would give me an update. It said the order had been canceled. I submitted another online form and got this:
"I understand your initial order with us [protected]) You had accidentally ordered one too many fuel tanks. I also understand you did leave some negative reviews and continued to do so after we tried to resolve the issue. At this time we will not be able to fill the orders due to the actions taken after we tried to resolve the initial issue."
Just to be clear, I did not accidentally order 2 parts, it was their website that make the mistake.
I went to autopartswarehouse.com and they will price match, have online chat, phones that people actually answer, and excellent service as well as parts. Do NOT do business with partsgeek.com because if you have any problems it will take a long time to get resolutions.

I ordered 1 part and the total was $146.20. I clicked place order but at the bottom of my screen it says "Your credit card will be billed $288.45.
I submitted a request using their online form (if you call you get disconnected after 10 minutes saying it is because of high call volume) but after 2 days I track the parts and see they were changed to a shipper requested an intercept. No emails, no phone calls, nothing. Their prices are good but customer service is horrible. After finally getting my money refunded I thought I would give them another chance because the issue may have been a computer glitch. I placed an order on Thursday and on the following Tuesday after not hearing anything except the "Thank you for ordering" email I went to their website to submit yet another request. I saw a track order link so I clicked it to see if it would give me an update. It said the order had been canceled. I submitted another online form and got this:
"I understand your initial order with us [protected]) You had accidentally ordered one too many fuel tanks. I also understand you did leave some negative reviews and continued to do so after we tried to resolve the issue. At this time we will not be able to fill the orders due to the actions taken after we tried to resolve the initial issue."
Just to be clear, I did not accidentally order 2 parts, it was their website that make the mistake.
I went to autopartswarehouse.com and they will price match, have online chat, phones that people actually answer, and excellent service as well as parts. Do NOT do business with partsgeek.com because if you have any problems it will take a long time to get resolutions.

I ordered a part from PartsGeek because the price was much less than my local auto parts store. It took a while to get the part and in the time between order and delivery I was hospitalized. I asked my brother to install the part but he was not able to because PartsGeek had shipped it incorrectly. Because I was very sick, required surgery, a week in the hospital, and two weeks in bed at home recovering from major surgery, I wasn't aware that PartsGeek had shipped the wrong part. I paid over $200 but they won't refund my money because the period for return is only 30 days. I tried to explain that I had 3 major surgeries in the interim, but they were unsympathetic. I even offered to get my surgeon, oncologist, and radiologist to write letters, but they remained steadfast in their refusal to consider a refund. Believe me, after several months out of work due to illness I could really use the money. Since I have no other recourse against this unethical company, I have decided that I will tell the truth about what [censored]es they are in the hope that it will influence others not to purchase from them.

Sent the wrong part, muffler for 08 Mazda 6. Hurricane, and insurance delays on auto body repair, rear end hit left rear muffler had to be replaced. Would not take part back because of 30 day return policy. about 45 days..What business would not make an exception in these circumstances? One that has No Business sense or customer friendliness . Obviously short sighted and Not Recommended

I ordered an a/c compressor for my BMW from PartsGeek.com. When I received the part and tried to have it installed at my local shop, they told me the part would not fit. They didnt even install it. They looked at theold part and noticed that the new part would not work. I contacted partsgeek to return the part and followed all of their procedures, including shipping it back with a tracking number and insurance in the original packaging. They have a 30 day refund policy which states that when the part is received in their facility, the funds would be refunded within 30 days of receipt. Not the case. After 30 days had come and gone, I tried to call partsgeek, who has no customer service whatsoever. You call and wait several minutes listening to elevator music before being prompted to send them an email. They take 48 hours to respond and send you a generic message. They informed me the refund was being processed and I would receive it in 48 hours. Not the case. It took me contacting the Better Business Bureau to light a fire under their back sides and return my money. Not only that, they charge a 15% restocking fee. I have no issue with that, really. However, when you take longer than you state on your website to return the funds, it would be good business to take care of the customer for your shortcomings and failures. The restocking fee should have been waived. I will never shop with these clowns again and I suggest you should not either.

They sent me a completely different part than what i ordered. However they do not care. You will have to pay to ship it back.

here is a quote from their website
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

So even though Parts Geek screwed up, they will not pay for return shipping. Wish I would have read that before making an order.

Trust me saving a few bucks is not worth the risk of getting sent a completely different part than you ordered and dealing with a company that has zero accountability. There is no live customer service. I even tried to get a sales person on the phone and the automated voice jail hung up on me there after 10 minutes as well. Please learn from my mistake. Thankfully it was only a 15 dollar filter. However, i ordered an oem washer pump. They sent me a washer pump that fit, but it was not the oem brand as advertised. Trust me, go to your local auto store and pay a little more to get the right parts. I wish i would have read these complaints sooner. I am calling the credit card company to see if they can help.

After several attempts to get a answer about my partial shipment. I was sent tracking information. It clearly states only one package weighing 1.10 lbs was delivered to my door step. The other package weighing 5.6 lbs was not dropped off, nor was it picked up by UPS. The company clearly tried to copy and paste and move around the wording on the shipment information they sent me to show that both packages were shipped and delivered. The final report from UPS said the one package totaling 1.10 lbs was sent and delivered. This company is so wrong in there doing, someone needs to stop them from taking orders and money from folks. I myself would like to start a Class Action Suite against this company. I will be contacting a lawyer about this company this week..

Paul Reynolds
Email: [protected]@gmail.com

First off the part that I was sent was defective and after notifying them that it was they didn't even offer to send a replacement part. All they did was answer my email with a RMA# telling me the return postage is on me and to be sure and insure it. Hmmm, wonder why. So, the email stated that the part must be in re-sellable condition. It was put on my car and needless to say the old part was thrown away. I had to drive it for a couple of weeks until I could afford to get another part from a more RESPECTFUL company. The new part was put on my car and it works fine now. I wish that I would have checked the complaints on here prior to placing the order. I never would have ordered from this company. Trust me when I say, DO NOT ORDER FROM THESE PEOPLE! BBB needs to put them out of business.

This is the worst company I have ever dealt with in my entire life! I had a terrible experience! These people have non-existent customer service!
I ordered a rear wheel bearing and hub assembly for my vehicle as it was in the shop up on the lift waiting to be worked on. To buy from the dealership, each part was $200, so I researched online auto products and saw that partsgeek.com popped up in google showing they had my parts. I even forwarded the listing to my mechanic to make sure I was getting both parts. He said that when you order a wheel hub assembly, that it means you are receiving both the wheel bearing and hub, the entire assembly.
I even went a step further and called parts geek, yet they never answer their phones. Big red flag there. Should have taken my business elsewhere at this point, but I decided to leave a support ticket which is where you fill out all your information as well as your issue and they return your call when they feel necessary.
I got a call back finally and talked to a human being which is what I wanted to do before I ordered my parts. I wanted to be positively sure that I was ordering the right parts. I spoke to "lee" who was a parts geek employee, and he reassured me several times that I would be receiving the rear wheel hub and bearing for my vehicle. I asked a couple more times "are you sure?" and he reassured me that the wheel hub assembly was both parts.in the picture description, it only showed the hub, so I wanted to be positively positive before I ordered because the price was only $58 including shipping for both parts.
I was awaiting my parts and received the shipment in 3 days. I was excited to open the box and deliver the parts to my mechanic as I was without a vehicle for 4 days already! I opened the box, and there was one part and it was the wheel bearing and a different brand at that! I was confused because in the picture they showed the hub, yet I received the bearing only.
I was angry because I had talked to the guy and he reassured me several times that I would be receiving both parts in the order. I then called multiple times and of course, no answer. I left 2 support tickets on friday voicing my concerns and they are open saturday, yet no return call! I waited till monday and left another support ticket, but they have a limit for each email. You can only have 2 or 3 support tickets sent to them, yet they never call you back, especially if you have an issue with them.
I called about 30 times that day and finally, somebody actually answered! I told the guy what happened and he said he would have "lee" call me back in 5 minutes. I wasn't counting on the call back because of how long I was being avoided, but I was hoping. I did get a call back from the guy who originally told me that I was receiving both parts and he said he would call the warehouse and see what happened.
He then emailed me and said he explained to the warehouse what part I needed and that they sent it 2nd day air. I never received any tracking number or anything. I waited to finally receive my part on thursday. By this time, my car was sitting in the shop for 9 days because I was waiting for the remaining part that I paid for.
I got the shipment, opened it up, and it was the same part they sent before! I was so mad because I needed my car and they sent me the same exact part as they sent before. What a joke! I immediately emailed him and told him that they sent the same part and all he said was "oh. Thought they would get it right this time. I will send ups to pick the parts up." I said "I need one of the parts, and now I have to buy the hub retail, even though that part was pictured in the ad, and I will just keep the other part sent as well because I paid for 2 parts."
He sent an email saying "the description of the item you bought was wrong, and the item number matched only the bearing, so you need to return the part we sent you as a courtesy." I was like "what? How in the world am I supposed to know the item number you listed as both parts only matched one part, even though you showed a picture of the part I didn't receive? It's not my problem or fault that you put the wrong picture and description and told me what I was ordering was both parts. You should make it right, but you are hounding me for the part you say is"courtesy"which is not right. I paid for two parts per the description and if I knew I wasn't getting both parts I ordered, I never would have bought from you! I am keeping both parts because I paid for 2 parts." he then emailed me back saying "if you don't return the part we sent you, I will mark your order as fraud and you will not be able to use our site in the future."
I was laughing at this point because why would I want to order from them again! I told them they were shady and had terrible customer service and they are still sending ups every single day to try to get the part they say is a "courtesy" part. They have to be crazy to think I would give them that part back when they apparently put up the wrong description where the item number doesn't even match the right brand listed, let alone the parts! Ridiculous!
I also cancelled my debit card because they are so horrible, I assumed they would try to charge me again for the part they say was a courtesy. I emailed them and told them that they will get their part back as soon as they send me the other part I paid for. No response. Big surprise.
They are a terrible business and don't take responsibility for mistakes or correct them. I am obviously not the only person who is extremely unhappy with their services because they have 353 complaints on bbb.org! I mean, really? That shows they don't care about the customer or making things right. I am the 354th complaint.

I applied for a return authorization number on March 27, 2012. After 105 return emails saying it would be within 24-48 HRS. I received an email stating that it was denied because the time allowance had been too long. I sent them a very detailed message telling them I had requested only one RMA# on April 3, 2012, 5 whole business days later and received one within 2 minutes. What is wrong with this company.? I will never order from them ever again. The parts didn't fit.
I called customer service multiple times and was disconnected each time.
WOW ! What a way to run a business.