PDFFiller’s earns a 3.8-star rating from 484 reviews, showing that the majority of users are satisfied with document management and editing tools.
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Unauthorized bank account charges.
$20.00 charges were being drawn monthly from my account beginning January 2017 and ending February 2020. These were unbeknown to me since due to a family hardship I had someone else helping me with reconciling my bank account.
I am now back to doing my own finances and as I was checking my bank statements I discovered these charges. I went yesterday, September 24, 2020, and spoke to my bank and I was told I needed to contact the source of the charges.
I have all the bank statements for the years mentioned above in which these charges appear, a total of 26 pages. Since these contain personal information I do not want to send copies. Please advise an alternative method. Perhaps request verification from bank?
PDF... Filler gained $520.00 from my account and I lost $520.00 for something I did not request and have absolutely no use for.
I am requesting the total of $520.00 be refunded to my bank account.
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized charge to my checking account
On Sep. 21, 2020, PDF Filler charged my checking account for $96.00 which I did not authorize, order, want, need or even know about!
SEP 21 2020
87461 POS SIGNATURE PDF&FILLER [protected] PDF&FILLER [protected]
Amount: negative ninety six dollars($96.00)
Running Balance: negative eighty six dollars and fifty three cents($86.53)
Details
Statement Description:
87461 POS SIGNATURE PDF&FILLER [protected] PDF&FILLER [protected]
Date:
9/21/2020
Type:
Debit
Academy Bank Colorado Springs, last 3 digits of my account are 692
This withdrawal was done unlawfully without my knowledge or consent. Please return this money to my account immediately.
Thank you.
Bonnie Sue Bouldon
2718 Palmer Park Blvd. Apt. 105
Colorado Springs, Co. 80909
[protected]
My bank has removed the charge and restored my account. No action from you is needed. Unless, of course, you have an attack of conscience and decide to reimburse my bank for your blatant theft.
The complaint has been investigated and resolved to the customer's satisfaction.
Fraudulent advertising, sneaky charges to credit card, no customer service
I help indigent people who cannot afford an attorney, with their legal paperwork. Needless to say, I don't make money doing this. I needed a form and signed up for the "free trial," I did not sign up for a yearly subscription, I could not afford the $96. charge! I trusted the web sites claims that I was getting a free trial which could be cancelled, however they frauded me and took my money. The website gives no ability to complain, or rectify billing mistakes/disputes. This has devastated me, and now will affect my ability to want to help others. I feel traumatized by this company. They trap you and then give you no voice to ask for help. You also cannot remove your credit card from their site, so this further traumatizes you. When I called my bank I was told I would have to suspend my card, but I needed my medication, so I couldn't do that immediately, which gave me sleepless nights. All this stress from a company that should be kind to customers because really they are the top company people look to when a PDF form is mandatory. This is a giant that preys on victims and laughs.
The complaint has been investigated and resolved to the customer's satisfaction.
Transaction
This is such a fraud theycharge 103 dollar from my discover account when I am never willing to use it what the hell is this how can I get my refund this is just totally disgusting we all need to be aware about this and I am never gonna recommend to this anyone this pdf should be deleted ASAP
This appears to be a scam
I have no idea what this company is and somehow they've been taking money from my bank account for many months... This appears to be a scam. I have absolutely no recollection of ever signing up for this service and apparently I get charged 20 dollars per month for it. I'm mostly mad I didn't catch it until now when I did a deep dive into by statements. They are taking my money for no reason.
Never signed up for this
To the absolute best of my knowledge I never signed up for this. I would remember anything that cost this amount. I don't even know what its for - I have auto-signed documents before and didn't need this. I would never sign up for a service that cost this much. I don't have that kind of money. If I hadn't checked my credit union statements I would not have known about this. I would like a refund asap.
The complaint has been investigated and resolved to the customer's satisfaction.
It is all a scam
I received an email less than the one month supposed free period stating that my debit card had been charged for an annual subscription. You supposedly have one month free. It has not been one month. If you try to cancel the subscription, they throw you an offer to reduce the price to $24.00. If you do not accept and instead cancel, then you are committed. They do not give your money back. It is all a scam. Not worth $96.00. You can't get your money back for this year, but you can use the program for the next 365 days. Not a good way to do business. What a quick way to make a buck-$96 profit!
The complaint has been investigated and resolved to the customer's satisfaction.
I did not agree to be charged $96.00.
This has come up on my credit card. Please unsubscribe me ASAP. This is unsatisfactory service. Please contact me at [protected]@gmail.com to let me know this will be resolved. It is frustrating that I cannot get through with the number you provided. I am going to contact the credit card company to stop payment.
Pamela Plauth
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charges
Hello I received an $80 charge on my debit card for
400595 PDF FILLER [protected]*MA
on
May 1st, 2020 when I got my paper bank statement for the month. I didn't think I even had an account, but if for some reason I do, I don't plan on using pdffiller again. I am just very confused, a refund would be awesome! Also is there any way to access this account and delete it? I tried all my emails and none of them registered as ever having an account.
The complaint has been investigated and resolved to the customer's satisfaction.
I was promissed a "free" usage of your pdf filler.
Then after I spent hours amending my document I now find that I cannot access my document without providing my credit card number and paying a year of subscription.
This is clearly a fraudulent attempt by the company to trick people into committing time and therefore being stuck with having to pay a subscription that they did not initially consent to.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges to debit card
April 24, 2020
Email Address: oka.[protected]@gmail.com
PDF9FILLER6172061162
My checking statement shows a withdrawal from my debit card/checking account on 3/16/20 in the amount of $96.00. I did not sign up for PDF filler nor did I authorize this to be taken from my account. I only tried the free trial and I am requesting a refund.
Thank you very much.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charge/even submitted a “test deposit and debit” 3 weeks prior to attempting the real debit. Thieves!!!
On march 2 2020 pdffiller credited my account.01 cent and debited it back. I have never in my life used or even heard of this company/app. I even checked my subscriptions and offloaded apps. Nothing. My bank called me to inform me of a flagged charge for $96.00 that occurred at 6 am march 26th 2020. I had not even been awake at that hour! I've had to cancel...
Read full review of PDFFiller and 2 commentsunauthorised debit
on the 13th Of March PDF Filler has deducted $274.26 from my bank account.
I have not authorised this and would like a refund.
I do not hold a subscription for this (I have in previous years) and would never authorise such a huge payment for a software program that I do not use.
Please help to resolve this matter urgently
The bank has listed it as:
P-D-F Filler [protected] USA USD 180.00 incl Westpac Foreign Transaction Fee AUD 8.53
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorised payment
Pdf filler credited £77.26 from my account without my authorisation. I was not informed about it prior nor I received any kind of notice. I have used monthly subscription from pdf filler in the past but crediting my account for an annual subscription without my knowledge and consent is borderline scam. Charging someone £77.26 for a single time use which was eventually aborted is the biggest rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.
An unauthorized charge of $96 march 5 2020 at 4:37 am
An unauthorized charge of $96 was debited from my account without my authorization on March 5 at 4:37 am . I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited. If I agreed to a subscription it more than likely would've been a monthly one, not a $96 dollar deduction. I'd hope to expect a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorised subscription
On the 27th of February 2020, an amount of R1 514.68 was paid from my account to PDFFiller which i did not give consent to. The reference no that came through with the notifying sms is: 617-3964. I used PDFFiller the previous month in completing a form but did not agree to any subsription. Please refund my money back into my account because it was there for a reason.
Good day
Thank you for responding and attending to my complain. I will appreciate the refund so much and I surely will indicate to you once i have received it.
Regards
The complaint has been investigated and resolved to the customer’s satisfaction.
I was not aware there were subscriptions plans
Hi, my name is Luke Capstick I created an account with PDF Filler a month ago and only used it once. I never intended to create a subsrciption because I was not aware there were subscriptions plans, plans I would not have agreed to. I was not walked through any subscription options nor was I notified of any fees, until I was charged with £80 without authorisation. Is there any way I can get a refund? I only used PDF Filler once in January and I will not be using PDF Filler again.
I have used the chat box which I have been ignored on, and the number does not work to contact them,
Regards,
Luke
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, how to cancel my free trial and subscriptions? Your support team advise as the following link. https://www.pdffiller.com/en/support/help-center/manage-account/how-do-i-delete-my-account is totally different when I try to use the same steps in my account. I cannot find the button "cancel subscription" as shown in the advice's link. There is only "cancel my free trial" button. Is it the same?
Your advise is most appreciated.
Thanks and regards.
$96 was debited from my account without my authorisation.
I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited online.
Then today I received an email informing me of the $96 charge. I confirmed this amount had been debited from my account. I am a disabled pensioner and as a result of this site's underhanded dealings, I cannot pay all my bills this month and may lose my electricity supply.
I'm pursuing this with my bank but I am extremely upset and angry about this behaviour.
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized transaction
I ask for a refund from pdffiller.I have chat with them and they promise to refund my money.they said it only take 5-7 days..but still i did not get my refund.
When i ask them back, they give me this receipt as a proof of refund.i dont know if the receipt is sufficient enough to check my refund with bank because the bank needs Application Reference Number to check if they really have refund my money.
Please refund my money.
You can reach me at my email [protected]@gmail.com
As of today, 27 jan..pdf filler has succefully credited the refund to my acccount.
This issue is resolved and restored my trust to the pdffiller company.
Thank you
As of today, theres still no refund on my bank account.for your info, recently theres another antivirus company frim Ireland auto debit my account on 20th jan and succesfully refund my money on 25th jan.it ONLY TAKES 5 days, i REPEAT 5 daysss for that refund transaction.
Plzz be fast
Still dont get my money.have contacted the bank.they cannot trace any refund transaction.so fast taken people money, but so slow when it comes to refund back.
The complaint has been investigated and resolved to the customer's satisfaction.
Never heard of this website but i'm charged 31.20 every month
This website has been charging my debit card each month but I have never signed up for anything. I want a refund of my money that I did not spend. I have tried signing in with my emails and none of them are in the system. I would very much like a refund or a cancellation of the charges at least so I do not have to make a new bank account. I have never heard of this website or application and have no interest in purchasing anything.
The complaint has been investigated and resolved to the customer's satisfaction.
PDFFiller Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
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PDFFiller Contacts
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PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
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PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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