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3.8 2 Reviews 482 Complaints
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PDFFiller Complaints 482

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Q
4:07 pm EDT
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PDFFiller Unauthorized bank account charges.

$20.00 charges were being drawn monthly from my account beginning January 2017 and ending February 2020. These were unbeknown to me since due to a family hardship I had someone else helping me with reconciling my bank account.
I am now back to doing my own finances and as I was checking my bank statements I discovered these charges. I went yesterday, September 24, 2020, and spoke to my bank and I was told I needed to contact the source of the charges.
I have all the bank statements for the years mentioned above in which these charges appear, a total of 26 pages. Since these contain personal information I do not want to send copies. Please advise an alternative method. Perhaps request verification from bank?
PDF... Filler gained $520.00 from my account and I lost $520.00 for something I did not request and have absolutely no use for.
I am requesting the total of $520.00 be refunded to my bank account.
Thank you

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5:38 pm EDT
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PDFFiller Unauthorized charge to my checking account

On Sep. 21, 2020, PDF Filler charged my checking account for $96.00 which I did not authorize, order, want, need or even know about!

SEP 21 2020
87461 POS SIGNATURE PDF&FILLER [protected] PDF&FILLER [protected]
Amount: negative ninety six dollars($96.00)
Running Balance: negative eighty six dollars and fifty three cents($86.53)

Details
Statement Description:
87461 POS SIGNATURE PDF&FILLER [protected] PDF&FILLER [protected]
Date:
9/21/2020
Type:
Debit

Academy Bank Colorado Springs, last 3 digits of my account are 692

This withdrawal was done unlawfully without my knowledge or consent. Please return this money to my account immediately.

Thank you.

Bonnie Sue Bouldon
2718 Palmer Park Blvd. Apt. 105
Colorado Springs, Co. 80909
[protected]

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Update by imadeplorable
Sep 25, 2020 5:31 am EDT

My bank has removed the charge and restored my account. No action from you is needed. Unless, of course, you have an attack of conscience and decide to reimburse my bank for your blatant theft.

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1:26 am EDT
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PDFFiller Fraudulent advertising, sneaky charges to credit card, no customer service

I help indigent people who cannot afford an attorney, with their legal paperwork. Needless to say, I don't make money doing this. I needed a form and signed up for the "free trial," I did not sign up for a yearly subscription, I could not afford the $96. charge! I trusted the web sites claims that I was getting a free trial which could be cancelled, however they frauded me and took my money. The website gives no ability to complain, or rectify billing mistakes/disputes. This has devastated me, and now will affect my ability to want to help others. I feel traumatized by this company. They trap you and then give you no voice to ask for help. You also cannot remove your credit card from their site, so this further traumatizes you. When I called my bank I was told I would have to suspend my card, but I needed my medication, so I couldn't do that immediately, which gave me sleepless nights. All this stress from a company that should be kind to customers because really they are the top company people look to when a PDF form is mandatory. This is a giant that preys on victims and laughs.

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2:53 am EST

PDFFiller Transaction

This is such a fraud theycharge 103 dollar from my discover account when I am never willing to use it what the hell is this how can I get my refund this is just totally disgusting we all need to be aware about this and I am never gonna recommend to this anyone this pdf should be deleted ASAP

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J
4:51 pm EDT

PDFFiller This appears to be a scam

I have no idea what this company is and somehow they've been taking money from my bank account for many months... This appears to be a scam. I have absolutely no recollection of ever signing up for this service and apparently I get charged 20 dollars per month for it. I'm mostly mad I didn't catch it until now when I did a deep dive into by statements. They are taking my money for no reason.

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1:10 pm EDT
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PDFFiller Never signed up for this

To the absolute best of my knowledge I never signed up for this. I would remember anything that cost this amount. I don't even know what its for - I have auto-signed documents before and didn't need this. I would never sign up for a service that cost this much. I don't have that kind of money. If I hadn't checked my credit union statements I would not have known about this. I would like a refund asap.

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10:55 am EDT
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PDFFiller It is all a scam

I received an email less than the one month supposed free period stating that my debit card had been charged for an annual subscription. You supposedly have one month free. It has not been one month. If you try to cancel the subscription, they throw you an offer to reduce the price to $24.00. If you do not accept and instead cancel, then you are committed. They do not give your money back. It is all a scam. Not worth $96.00. You can't get your money back for this year, but you can use the program for the next 365 days. Not a good way to do business. What a quick way to make a buck-$96 profit!

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2:37 pm EDT
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PDFFiller I did not agree to be charged $96.00.

This has come up on my credit card. Please unsubscribe me ASAP. This is unsatisfactory service. Please contact me at [protected]@gmail.com to let me know this will be resolved. It is frustrating that I cannot get through with the number you provided. I am going to contact the credit card company to stop payment.

Pamela Plauth

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10:23 am EDT
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PDFFiller Unauthorized credit card charges

Hello I received an $80 charge on my debit card for
400595 PDF FILLER [protected]*MA
on
May 1st, 2020 when I got my paper bank statement for the month. I didn't think I even had an account, but if for some reason I do, I don't plan on using pdffiller again. I am just very confused, a refund would be awesome! Also is there any way to access this account and delete it? I tried all my emails and none of them registered as ever having an account.

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2:50 pm EDT
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PDFFiller I was promissed a "free" usage of your pdf filler.

Then after I spent hours amending my document I now find that I cannot access my document without providing my credit card number and paying a year of subscription.

This is clearly a fraudulent attempt by the company to trick people into committing time and therefore being stuck with having to pay a subscription that they did not initially consent to.

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4:28 pm EDT
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PDFFiller Unauthorized charges to debit card

April 24, 2020
Email Address: oka.[protected]@gmail.com
PDF9FILLER6172061162

My checking statement shows a withdrawal from my debit card/checking account on 3/16/20 in the amount of $96.00. I did not sign up for PDF filler nor did I authorize this to be taken from my account. I only tried the free trial and I am requesting a refund.

Thank you very much.

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2:01 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On march 2 2020 pdffiller credited my account.01 cent and debited it back. I have never in my life used or even heard of this company/app. I even checked my subscriptions and offloaded apps. Nothing. My bank called me to inform me of a flagged charge for $96.00 that occurred at 6 am march 26th 2020. I had not even been awake at that hour! I've had to cancel...

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9:40 pm EDT
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PDFFiller unauthorised debit

on the 13th Of March PDF Filler has deducted $274.26 from my bank account.

I have not authorised this and would like a refund.

I do not hold a subscription for this (I have in previous years) and would never authorise such a huge payment for a software program that I do not use.

Please help to resolve this matter urgently

The bank has listed it as:
P-D-F Filler [protected] USA USD 180.00 incl Westpac Foreign Transaction Fee AUD 8.53

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8:07 am EDT
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PDFFiller Unauthorised payment

Pdf filler credited £77.26 from my account without my authorisation. I was not informed about it prior nor I received any kind of notice. I have used monthly subscription from pdf filler in the past but crediting my account for an annual subscription without my knowledge and consent is borderline scam. Charging someone £77.26 for a single time use which was eventually aborted is the biggest rip off.

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7:33 am EST
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PDFFiller An unauthorized charge of $96 march 5 2020 at 4:37 am

An unauthorized charge of $96 was debited from my account without my authorization on March 5 at 4:37 am . I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited. If I agreed to a subscription it more than likely would've been a monthly one, not a $96 dollar deduction. I'd hope to expect a refund.

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7:09 pm EST
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PDFFiller Unauthorised subscription

On the 27th of February 2020, an amount of R1 514.68 was paid from my account to PDFFiller which i did not give consent to. The reference no that came through with the notifying sms is: 617-3964. I used PDFFiller the previous month in completing a form but did not agree to any subsription. Please refund my money back into my account because it was there for a reason.

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Update by Marumofase Elias Chulo
Mar 02, 2020 6:41 am EST

Good day

Thank you for responding and attending to my complain. I will appreciate the refund so much and I surely will indicate to you once i have received it.

Regards

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L
12:42 pm EST
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PDFFiller I was not aware there were subscriptions plans

Hi, my name is Luke Capstick I created an account with PDF Filler a month ago and only used it once. I never intended to create a subsrciption because I was not aware there were subscriptions plans, plans I would not have agreed to. I was not walked through any subscription options nor was I notified of any fees, until I was charged with £80 without authorisation. Is there any way I can get a refund? I only used PDF Filler once in January and I will not be using PDF Filler again.
I have used the chat box which I have been ignored on, and the number does not work to contact them,

Regards,

Luke

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I
Izuan Maarof
81750, MY
Jul 06, 2022 12:11 am EDT

Hi, how to cancel my free trial and subscriptions? Your support team advise as the following link. https://www.pdffiller.com/en/support/help-center/manage-account/how-do-i-delete-my-account is totally different when I try to use the same steps in my account. I cannot find the button "cancel subscription" as shown in the advice's link. There is only "cancel my free trial" button. Is it the same?

Your advise is most appreciated.

Thanks and regards.

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M
6:19 am EST
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PDFFiller $96 was debited from my account without my authorisation.

I canceled my account as soon as I saw this 'free' site wanted to charge money for downloading a pdf I'd uploaded and edited online.

Then today I received an email informing me of the $96 charge. I confirmed this amount had been debited from my account. I am a disabled pensioner and as a result of this site's underhanded dealings, I cannot pay all my bills this month and may lose my electricity supply.

I'm pursuing this with my bank but I am extremely upset and angry about this behaviour.

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7:01 am EST
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PDFFiller Unauthorized transaction

I ask for a refund from pdffiller.I have chat with them and they promise to refund my money.they said it only take 5-7 days..but still i did not get my refund.
When i ask them back, they give me this receipt as a proof of refund.i dont know if the receipt is sufficient enough to check my refund with bank because the bank needs Application Reference Number to check if they really have refund my money.
Please refund my money.
You can reach me at my email [protected]@gmail.com

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Update by Nurd
Jan 26, 2020 9:37 pm EST

As of today, 27 jan..pdf filler has succefully credited the refund to my acccount.
This issue is resolved and restored my trust to the pdffiller company.
Thank you

Update by Nurd
Jan 26, 2020 2:02 am EST

As of today, theres still no refund on my bank account.for your info, recently theres another antivirus company frim Ireland auto debit my account on 20th jan and succesfully refund my money on 25th jan.it ONLY TAKES 5 days, i REPEAT 5 daysss for that refund transaction.
Plzz be fast

Update by Nurd
Jan 24, 2020 12:16 am EST

Still dont get my money.have contacted the bank.they cannot trace any refund transaction.so fast taken people money, but so slow when it comes to refund back.

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7:47 pm EST
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PDFFiller Never heard of this website but i'm charged 31.20 every month

This website has been charging my debit card each month but I have never signed up for anything. I want a refund of my money that I did not spend. I have tried signing in with my emails and none of them are in the system. I would very much like a refund or a cancellation of the charges at least so I do not have to make a new bank account. I have never heard of this website or application and have no interest in purchasing anything.

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Dont sign up for free trial unless you want to pay 100$ was posted on Oct 25, 2024. The latest complaint Unauthorized charge was resolved on Oct 09, 2024. PDFFiller has an average consumer rating of 4 stars from 484 reviews. PDFFiller has resolved 328 complaints.
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  1. PDFFiller Contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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