Pick n Pay
Reviews and Complaints

We went to the store yesterday afternoon the staff people kept looking at us an started laughing and talking about u behind our backs.

The service was bad and i would never ever go back there and wouldn't want anyone to experience that.

I went to pick n pay in Parkmeadows shopping centre, Bought a few things the Huggies is currently on special for R149 this price was displayed where the Huggies was I took the Huggies and went to the till, i saw its not the same price so I told the cashier that its displayed with that promtional price, she came with me and checked she was I right and reported it with the supervisor and asked her what to do, she explained to her in one of the African languages which i dont understand and still have the audacity to ask me if I heard what she said, I said no but I want it for the price it was advertised they said they cant, i am suppossed to check the sizes. They are busy misleading customers and I dont appreciate the fact that the Supervisor named Nompumelelo did. Infact this is not the first time a had to pay normal price for products on promotion.

To whom it may concern
I have a terrible experience with some of employees at Pick n Pay Canal Walk.
The service I received from the last cashier who actually encouraged me to send this complaint is Thabisa Sotashe.
She actually has no customer service for Africans but my word excellent service for Europeans or let me say Co Asians.

Was looking for a wheel chair for my dad that can not walk and the lady refused to assist cause we not a pnp customer.
I do not believe this is the best service and I have never experienced this in history while shopping in brakenfield. I will definitely not shop there again.
This place is not customer focused and will loose so much if I post on social media. We in a pendemic and treating people like [censored].

Regards
Crystal
[protected]

Good day,

My name is Achantey du Toit. Yesterday I was at PNP Clothing at Heidelberg Mall. I bought a bunch of baby vests and 1 pack of baby socks. When I got in my car the amount I swiped did not make sense. The lady who assisted me rang up a sless puffer for r199 that I did not purchase nor was it in my bag. I phoned directly after that to inform her of the mistake and she did not hesitate to refund me. Which I am thankful for. So am going there today after work to collect my refund. I just wanted to report her because I am positive that this was no mistake from her side. I am positive that tried to steal from me. Please let me know what is going to happen to this complaint and reportibg of fraud. The lady was very sneaky as she did not show the puffer probable just slipped in the tag and rang it up. Did not think I would notice.

Hi today I bought donuts at pick n pay Rhondesdene for R60 buy one get one free special to my surprise the donuts were stale to a point that warming it didn't even soften it abit! I been wishing for donuts for so long but this right here was very disappointing to say the least.. I got the slip and took pictures.. I wish I took note of it while I was in the shop but you would think if you are paying R60 for donuts it will be fresh! Not even the dogs wanted it..

I stopped to purchase cigarettes at the Pick n Pay in Lenasia South (Golden Highway). The cashier Nondumiso Tulo was standing at the first till and chatting to her colleagues and paid no attention to me. Someone who was sitting there pointed me towards the till she was standing at. When I approached her she was still chatting to her colleagues and did no even bother to greet. I asked for 2 packs of ten cigarettes, she walked away to fetch the smokes even before I had completed my sentence. She was still in conversation with her colleagues the entire time while she was 'attending' to me. She then scanned 2x 20 packs smokes which she had fetched.I told her that I asked for 2x 10 packs, and she abruptly stated that she didn't hear me and started raising her voice in a very rude and obnoxious manner stating that everyone makes mistakes, then also 'waved' me off in an abrupt manner. Is this the type of behavior that Pick n Pay condones, are all customers treated this way at this branch? I think that they should employ people who are competent and really want to work. To Nondumiso Tulo : Please treasure your job as they are hard to find and change your attitude towards the customers.

I have bought a flask from PNP Fountains mall. It was leaking at the flask cap. I took at back to PnP, talked to the Manager and he was really very impatient with me. Just let me write down my name and number and said to take another flask. This flask is also leaking at the cap. I got the idea that he knew about the defect of this flasks His surname is Pillay at PnP Fountains, Jeffreys Bay.
Judy Pfaff, [protected], email: [protected]@absamail.co.za

I placed an order on the 24th of July 2021 on pick and pay online for delivery 26 July 2021. I received confirmation on the 26th that my order will be delivered on the 26th of July between 14:00 and 17:00. Safe to say the order never arrived. I contacted them the same day and i was told that there are no comments on my order and they do not know what happened to my order and they will follow up with the store (call reference :[protected]). the following day when i called, i was told that my order was a click and collect not delivery and i asked them how is this possible because i did not select click and collect. then I was informed i can fetch my order on the 28 th at Pick and pay in Edenvale. I then asked the agent to cancel my order and refund my money. (call ref [protected]). I was told the money will take 2 to 3 days to refund. Called pick and pay again on the 2nd of August 2021 because i had not received my refund and i was informed they have no feedback on my call and that they will escalate my call (call ref [protected]). Called pick and pay again on the 3rd of August and i was informed that no refund request had been logged for my cancellation and another escalation was done.(call reference [protected]). Called pick n pay again for follow up on the 4th of august and the agent said he does not know how else to move foward with the call as it has been escalated and they have not received any feedback from anyone. I asked to speak to the manager and he told me that it was not possible. I asked if i go to the store where i was meant to collect the order would they refund me and he said yes. i must go to the click and collect departement and give them my order number and they will refund me. Needless to say i went to the store and i was advised that pick n pay online is the one who is supposed to refund me. They had send an e-mail to pick n pay on the 26th advising them that the client has cancelled the order and the response they got was that they will update their records and refund the client. The manager at pick and pay Edenvale was surprised to hear that i have now been advised to come to them to get my refund. She promised to help me follow up the issue. on the 4th of August 2021 in the afternoon i got a call from the manager advising me that she spoke to someone at pick and pay online and they said they will give me a call. it is now the 5th of August and they have not called me back. I called again for a follow up and i was advised that someone will call me back. it has been over 1 week and i have not received my refund of R4053.38 for order number [protected]. I have even tried their face book account and all they can say is we apologize but there is no feedback. I even informed pick n pay that i went and bought groceries at pick and pay greenstone hill where i spent much more than R4000. I need my refund so that i can pay for other expenses where i took the money from for groceries hoping they would have refunded me by now. but it seems like they could not be bothered or there is no sense of urgency from their side.

I recently purchased a dozen of roti from Verulam pick and pay store and found a bunch of African hair braiding on the roti's and took it back same day for the teller to tell me that I can't return it as it is a fresh food product and I should lodge a complaint only to find out that the manager is not in

Went back 2 days later and he cannot assist me as they say to much time has passed and it's a fresh food product I should have taken a photo after telling that I came to the store and that he was not in at the time which was the day I bought it he got quite angry and started screaming and yelling and made it seem as if I was wrong in front of all the patrons of the store it was quite embarassing and I left

Good Morning

My name is Rochelle Naicker and it saddens me even as I write this
complaint. I am a loyal customer of the PnP clothing brand due to my
place of residence and work the La Lucia Branch is more than
convenient.

However after what has happened to me over the 2 days I visited the
store, I will not be shopping at the branch any longer.

On the 28th July 21, I experienced the most shocking display of
customer service by your teller Zama. She was arrogant and hostile, I
had to greet her twice before she grunted a response back. She was
talking to another co-worker next to her during the entire time I was standing in front of her, what makes it worse she
did not even look at me while she billed my items. I asked her several times what my balance was on my smart shopper card and eventually she shouted it at me. I was left shocked and embarrassed. When I addressed the matter with her and asked is everything was okay she didn't even bother to respond to me. She gave me my items and I left.

I return on the 29th July 21, Hoping things are better and putting the
day before down as a bad day. This day was even worse. I had returned
and a male teller did not get his name although in hindsight I wish I
did, He was extremely rude from the start and was throwing my items back and forth. I had 2 return items from the previous day.

He yelled at me for the tags and even shouted at me for my details when I
could not hear him clearly. He also threw my bank card on the desk and
what makes this encounter worse is that he was being egged on by the
teller Zama. She was laughing and giggling the whole time while I was being attacked and ridiculed.

A gentleman Emanuel who is the Branch Manager was present and I
asked him what was going on. He said it's not you and I quote "I am
trying to fix the customer service problem". I was so hurt that after
all the things that we have gone through recently we cant be kind to
each other.

This incident is racially profiled and I say this with conviction.

I am disgusted, I will not be shopping at this store any longer. I
will take my hard earned money to a place where I am respected and
treated with dignity.

I will not hold my breath for someone to respond to me, but I can hope
for a resolution. When I contacted the customer service department I had received a generic response and its been a week to the day and nothing !

Racism is the worst from of ignorance, shame on you Pnp Clothing La Lucia.

Dear Sirs,
On 13 January 2021 I purchased an Aim ice maker at your Pick and Pay Hypermarket branch in Brackenfell Cape Town.
I used it for a few occasions until the beginning of February when I returned to my Knysna residence. I switched it off at the power on leaving. Up until that stage it worked.
On my return to Cape Town in April I again starting using it but after about a month it started giving problems saying that the water was empty but the moving tray that holds the water would not stay in place to make ice. The water tank was filled to the correct marking.
Eventually on 25 June 2021 I returned it to the Hypermarket - still within the 6 month warranty period and asked for a replacement. Your staff insisted that despite this being your brand it had to be returned to the manufacturer for repairs. This indicates to me that they do not have training in the CPA.
Despite this I was happy to wait the 21 days I was promised the repairs would take. I have called the branch twice and been there now 3 times to ascertain the status. Each time I am told that the assistant - Zandile- is not at work and only she can assist. I have left messages on each occasion and not even had the courtesy of a return phone call.
My patience is now exhausted.
I am now giving you until Friday 6 A
August at 12h00 to either return the repaired appliance or to replace it.
Yours Sincerely
Guy Etherington
[protected]

On the 29/07/2021, I bought and paid for the grocery at pick n pay supermarket (Harrismith) And with the same trolley I entered into pick n pay liquor.

There was no clearly visible sign of no trolley and I passed by the security guard without being stopped or informed not to enter with the trolley.

While I was on the ille and on trying to avoid a trolley that was parked by the staff member my trolley accidentally bumped approximately three bottles of alcohol.

I stopped on the scene and called for attention.

(1) I was detained at the liquor store for more than three hours
(2) I was verbally and physically abused (Man handled) by pick n pay stuff and security guards
(3) My phone was let through my hands to the floor which I later discovered it cracked
(4) My grocery was confisticated and taken back as a means of forcefully repaying for the damaged due to accident. ( I left the change at the store). As I did not agree with that action

All this happened in front of surveillance cameras for the supermarket and bottle store. And in front of bystanders.

What I have done to date is filled avidafit with Harrismith police. And I have not yet opened a case on the above matter.

My contact details [protected], [protected]@gmail.com

On the 24 July 2021 I went to pick and pay at yellow tree in alberton as usual to buy my monthly groceries which caused me R4800.00 on my way out with my wife we were pushing two trolleys and I went out first because I wanted to stop at ATM when I was finished at the ATM I realized that my wife she is not behind then I left my trolley just because I was worried what happened to her to my surprise she was stopped at the door because the alarm went off when I asked the security what's going on he just said he wants the slip and I went back and give the slip there was two of them with out cloves busy putting their hands in groceries in these tough times of covid to make me more after they found out it was the cheese that was not deactivated by the cashier he didn't apologize and is the second month he's doing this to us given us attitude.to make matters worse when we got home we find out that pies that we bought was expired

Dear Sir/Madam

I am writing to inform you about a problem in one of your products that I purchased at Pick n Pay with address : 95, Promenade Mall, Cnr. Morgenster & AZ Bermans Street, Mitchells Plain, Cape Town, 7789, on the 28 July 2021

I bought a B-Well Canola Mayonnaise and when I opened it on the evening of 29th July the taste was rancid or acidic and is a health hazard for my family and myself, which includes a 9 year old boy. Our supper was spoiled and we had to order out which was an inconvenience.

I have always found your products to be good and it surprises me that such an unfortunate incident has happened.
I kindly ask you to resolve this problem at the earliest convenience . I really do hope you handle my case in a top-urgent fashion and provide an adequate solution fast. As I do feel that my time and effort taken should be compensated with a good will gesture.

Attached to this email are copies of the related receipts.
Thank you.

Yours sincerely,
Miss M Kosolo
[protected]@gmail.com

Placed 2 orders on the Bottles app 15th this month. They didn't have all the products I had ordered, meaning they had to refund me. I've been waiting for the refund since then, nothing. I contacted them everyday but still no refund. I still have not received my refund. I was asked to fill a refund application document but i still have not received my money. order no. 1136121(R225.03) and order no. 1134460(R309.26), placed on the same day. Both orders had refunds as the store didn't have all the items I had purchased.

Pick n pay The Glen mall you guys if you don't want to cook for us please don't do it cos every time you always do rubbish n your food is taste less

as preceded by a racist attack. I've reported to the store management and we viewed the CCTV footage, where the offending person was identified and recocgnised as regular customer of the store. I also lodged a formal complaint on the Pick n Pay website, and followed this up with a telephonic complaint. I received a reference number (SMS) and a call from Store management to apologise. I've requested that the store report the person to the police for endangering lives during a pandemic. I received an SMS to say call attended to, whereafter I requested the Customer service to update their status of the complaint, to include my request that this be elevated to the police. I request to be kept updated on the progress of this case.

Bottles - Grocery & Liquor Delivery App order 1174063 was paid for and status showed delivered. But never received my Packagd. I have been phoning and following up since 2 yhis afternoon no one is assisting If this is not sorted today still further actions will be taken

This Branch is carrying the Pick n Pay image however the bad service needs to be investigated. For the last 3 months when I came to pay my telephone account I'm told they are offline, so I decided to test the truthfulness and on 3 different days I sent family members and the same was told.

Today is the 25th July at 1.13pm again the same story plus the 2 ladies at the till point just have a dont care attitude and it is so hard to get them to even smile. I tried to get the managers detail but they refused and there is no one else either a supervisor that I could complain on this matter and since they carry your brand and image hence I write to you.