Pizza Hut
Reviews and Complaints

Waited for our food longer then expect and heard that chris took our food to someone else table and we had to wait longer. It was not fair we were their before the table and they got our food. It took forever just to get our food and chris kept forgetting what we had, he kept making mistakes on our food witch was not right we were there for about 2 hours.

I place by my order at 11:43 on a Saturday night. Upon arriving at store to pick up my order at 11:55 the young man working the window took my card telling me he had to run it from other computer and would be right back. He comes back with a pizza hut box in hand and my debit card no reciept just hands it to me and said thanks. I was in bryant AR for my 12 year old daughter softball tournament which they were getting ready to play the championship game and I had ordered the pizza for the children to be able to eat something before playing the late night game. I do not live in this town. I used pizza hut's website to find a location closest to the ball field. When I get to the ball park again my daughter opens the box quickly to eat and instead of my pizza I ordered it was a half eaten order of pasta and breadstick. YES HALF EATEN FOOD! I immediatley called the store. Let me say this is all while I have 4-5 12 year old girls now upset and starving, they couldn't just deal with it and eat it or anything because it was half eaten food with a fork in it. The man that was working the drive thru was same man who answered the phone when I called back. I gave him my name explained to him that I just opened the box and it was not the pizza I ordered but somebody's trash or food they were eating. He explained to me that yes someone had ordered the pasta and breadsticks and must have been given to me by mistake. He told me he could give me store credit to make up for the mistake but the ovens were now off and he couldn't make anything else but does apoliogize. I then said well yes your going to have to do something because I just ordered and paid for something and got literally someone's food they were in the middle of eating! Honestly at this point of the ordeal I begin to think this was intentional due to his lack of concern or shock. I said yes I want my money back or my pizza I ordered. I explained to him that I wasn't from Bryant I lived 2 and half hours away so how would a store credit even work. He replied "no then I can't give you any kind of credit and ovens are off." I said that's fine but something has to be done and then I have to bring to his attention that I should have a pizza cooked and sitting there. I had just left the store and it should have been cooked but I was mistakenly given someone's half eaten food. He the tells me yes he would be there for a little bit longer closer store and if I wanted to come by he would give me the pizza I ordered and a refund. I made the trip back over there handed him the pizza hut box with fork in half eaten pasta tin and the 3 breadsticks with opened lid on sauce- yes disgusting! The same man hands me a pizza box with a ten dollar bill on the top of box and said it wouldn't let me put the money back on your card. That's odd but whatever I did get my money back. I decided it would be best if my daughter and myself didn't eat the pizza that we had because of the handling of the situation by the worker I felt it was unsafe to even eat. Had a terrible stressful gross unsatisfactory experience and still ended up with nothing to eat as well as lots of anger and disappointment. Please feel free to contact regarding this matter I would be happy to talk with someone.

Your recent tv add shows two young girls looking at a pizza hut pizza just prior to eating. One young girl comments, "oh my god". God has absolutely nothing to do with this ad or pizza in general. I do not appreciate your ad department using our lords name to discribe pizza. I recommend the add be changed to "oh my gosh". Please respond back to me.

Thank you,

Gregg leonetti
[protected]@aol.com

I placed on order on Saturday, 02 March 2019 07:17:04 and order number 5093109 and with promise to deliver (Your order will be delivered approximately on 07:47:04).

But I made three to four call at your call center to inquire but every time with promise of delivering in 10 to 15 minutes. And finally at around 8.50 told me the order can deliver due to technical glitch and your money will be returned in 4 to 5 working days.
I did not receive any alert that they can not deliver order.
Disappointed with the unprofessional approach and will think multiple times to deliver and will never pay advance.

I love Pizza Hut pizza, and have purchased hundreds over the years. Yours is definitely my favorite brand. However, a recent TV commercial featuring two young ladies who are surprised to see a new crust variety is disturbing. One of the girls says, "Oh my god!" referring to her approval of the crust. There are SO many ways to indicate her surprise and pleasure at seeing a pizza crust that do not require using our Lord's name in vain. I ask that you please pull the ad and replace it with another that is not offensive to those who believe in and worship God. Thank you.

I didn't get great service when I called in a order of double order of cheese sticks a two extra sauces. I was there when order was done and all I had was $50.00 bill. For the cost of $11.98. Ali the cashier said she cant brake it so I said this is all I have, then she had a bad attitude about it so I said Fine I'll be back. Went to jack in the box and got a drink for $3.00 and a $1.00 taco. When I got back I told her that they keep change for the whole day and she had the $38.02 change and that this trip to pizza hut cost me $4.00 plus the extra gas, so to eat cost me more than I got to eat on that day. She didn't need to send me away and to cost a customer more money. I didn't have any money on my prepaid card so the bill was all I had to eat on the week. so this means I cant eat lunch one day of the week because of the bad service I received for a kid at pizza hut. On top of this my cheese sticks where not even lukewarm and the sauces weren't hot either. I told her that I would be reporting this matter.I have recipts to prove the extra cost.

ticket#003
026919
02/17/19
11:20
The manger wasn't there she said she just said rudely " my manger is Anthony call him. Ali's Customer Service needs to be address . Thanks for starving me this week.

Respond in a timely matter

Jeaneen
[protected]@gmail.com

I am regular diner at the main Pizza Hut ( located at fujairah, next to HArdeez food store ) . The staffs are not charming and not very pleasing .the manager named Ahmed azouz is very flirtatious with another staff ( Philipino named Denanie, I am not sure of the name, but she mighty be a supervisor because she is wearing a white shirt and navy blue pant, her uniform is different ) . Both are showing affection to each other which make diners uncomfortable and also suspicious about their attitudes . They are very ugly people . Shame on them as they never smile to other race nationality, except to their own nationalities and very much to Arabs . Racist and ugly people . Such dishearted people . We people pay money for food too but we may not be very good looking, or else doesn't look like millionaire . But we still pay . They don't smile, they make fun of us . Especially mr Ahmed azouz . He should be fired . I hate his service and he is ignorant, rude and racist . I am happy that I am not like him . He is working as manager in Fujairah . People, please note that guy

Well my parents went to pizza hut on valentines day. They go in they didn't see anyone so they sat down. There was one other couple in there and they told my mom she would probably have to go up there bc of poor service. So she went up there and manager charles gave her a menu. He finally came over and took order and their coupon. Well over a hour and they never even got drinks so they decided to just leave. I called over and over to find out what happened and no answer. So I went up there and talked to the manager and he said everyone called out and he was only person there. Then he proceeded to pretty much say my parents were lying. I told him it was not their fault he didn't have help. He was a total [censored] and I feel like in that case he shouldn't of even opened till he knew was gonna have help.

Hi,
Would like to inform pathetic service and food provided by Pizza Hut Umm Al Quwain Branch yesterday. Heard about Limo Pizza thought to give a try. We had ordered Limo Pizza yesterday and my husband got food poison after having the same. First we thought it would be some other reason as we never expect such bad quality food from Pizza Hut. But later on when i consumed i got very bad stomach ache which went for quite long time. Terrible experience it was.
Such a pathetic quality food was never expected from Pizza Hut.
Am goin to highlight this to the food authorities in uae.

Yesterday, 2-3-19, I ordered two pizzas and 36 buffaloe wings from the Pizza Hut on Bragg Blvd. here in Fayetteville, NC. I was charged eighty ($80.00) dollars for this order. When I got home and opened my order, I was shocked to discover that out of 36 wings, I had received only FIVE (5) of the "drumette" portions of the wings; ALL of the rest of the wings were just that little "wing" part of the wings, no "drumettes". First of all, $80.00 was WAY too much to pay for just two pizzas and 36 wings but worst of all, I felt cheated and ripped off when I found out there were only FIVE measley "drumettes" out of 36 wings. Needless to say that I am totally dissatisfied with this Pizza Hut and request that my money be refunded.
Lee, Donald - 921 Fiske Dr. - Fayetteville, NC [protected]

I saw your email about preordering pizza for Sunday Super bowl Sunday so on February 2, 2019 I ordered online a Med. Combo pan pizza for pickup at 11:45am Super bowl Sunday. I ended up receiving the pizza at 12:26pm. Although the cashier was helpful and did her best apologizing for the delay. I expected more from a Pizza hut a manager should have followed up. I love pizza hut pizza but as you can imagine I was very disappointed at my transaction at your store.

Robert Kubota
[protected]
[protected]@aol.com

Pizza purchased from Pearl City, Hi 06782 Pizza Hut

Been your customer for years please fix 17 for a skimpy pizza isn't what we want. I don't mind paying more for my pizza 🍕. When the quality is good. But for the last year it is poor and skimpy. When I order extra pineapple and bacon I expect it. And lately never get it. I hate having to call and complain about it. And be told it's corporate limiting the portion size. If we wanted that we would go to Cicis. I like pizza hut. Hopefully you can fix this before we give up on your service. If you look I always buy the same thing. And many years of being a customer. Please consider

I called pizza hut store in beaver brook plaza yesterday order 2 medium pizzas. When I called for the order got dropped into the call center which is fine but somehow disconnected 3 times in middle of order. Called back 4th time and got actual store. A gentlemen named Leon took order. Then I said was going pay for it by credit card and Leon asked me hold I said fine. Then another gentlemen picked up phone said Leon didn't write down order so had repeat the order again (which was fine) but advised this representative how many times I called just place order for pizza and then Leon didn't write it down. I wasn't rude or mean.. And he says don't have attitude with me and was very arrogant. Then said something else rude. After giving credit card.. Was going ask how long and how much but he says will have sent out to you and hung up. Wasn't even done talking! Then called again and asked speak manager. This so called manager gets on phone I advised him what happened and he doesn't apologize tell me I am in the wrong and told me what he heard his co worker say. What now I am liar? Then I asked him how much he said 17.99 the price should been 12 bucks! The receipt they gave me says 12 dollars but they took $ 17.99 out of my bank! Also I asked manager what his name is and the number for regional manager is and he wouldn't give me his name & said he doesn't have info for regional manager... Yeah OK. So I already called complaint number and reported it but also sending y'all a message by web. Very disappointed and this was nightmare just order 2 pizzas! This whole crew needs be reported and replaced! Their customer service sucks! I also want my money back they overcharged me! Please get back me. My name is Donna Conrad and my phone number is [protected]. Will be awaiting for a phone call

I am a current employee at Ephrata Pizza Hut. My biggest struggle that I am having is not only a problem I have to face by myself but I am now aware that other employees of mine are also facing this situation. It's getting very stressful and unbearable to even work at Pizza Hut. I started with the RGM at Franklin mils and then moved towards another area west lawn. Phill as my first RGM and Darin Himmberger as my second. They were great RGM's and I was glad to have them as my boss. Now ! The current Pizza Huts RGM is Lucy. I would love to address this situation to her boss "Melissa" but she isn't the friendliest person. When I first started at this location, I was amazing how nice the inside the Pizza Hut looked. I also love how my co-workers are always putting the customers first. A lot of people come into this place because of certain employees that have been there so many years and they are very down to earth people. I first began to notice that my RGM doesn't like to train other people but not only that . In my situation that I am now in, I feel as I was not trained the correct way. She also has a short temper when it comes to most people she is working with in the store. When I say short temper, I mean she literally will yell at you in front of customer and other employees instead of pulling them off to the side . You can always tell when she is mad about something too. When she ignores you or when she is slamming things around the store while working . It's getting to a point where I feel like I have to be put my two week notice in and will have to move to a different job field because the way I've been treated. when it's busy, it becomes a more stressful environment . Some example, would be our co-workers call us names and talk to us in ways they should not. My boss knows about it but never seems to address the employee who has been actinf this way. I think she is just ignoring it. This doesn't help the shift managers when this employee is left thinking that it's okay to do whatever they want. Calling employees fat and one incident had happened when the same employee had pushed me out of the way while she watch him push me to get through. She stood there and look right at me like it was funny with a smile on her face. That is my breaking point and I pray to god there is a decent person that is able to help provent this situation that is happening