Planet Fitness
Reviews and Complaints

I used to go to Planet Fitness 4 to 6 times a week. I have been a regular member for about a year. The New Years brought on way too many new members. You have to wait on every piece of equipment now and some of the equipment that there is only one of... are broken. Planet Fitness has no way to submit complaints online. This company should be aware that the Williamsport Franchise has over booked new members by at least 40% and that I'm sure there are zoning laws or local ordinances about too many people being in this gym at the same time.

On the 25th of Sep 2008 I accompanied my boyfriend to the Planet Fitness branch in Claremont in order for him to cancel his contract. He was asked to submit his request in writing which he then did, and handed to the person at the desk who assured him that it would be dealt with. Two months later – PF is still debiting his account.

On Saturday 8 Nov when we went to PF Claremont to inquire about why PF are still taking money out of his account the employee at the front desk handed us over to a male employee who upon questioning identified himself as the branch manager. His attitude left much to be desired from the very beginning, talking to us in a very impatient tone like we were wasting his time and interrogating us about whom the cancellation letter had been handed to and when it had been done.

Annoyed by his rude behaviour I asked for his name (Apparently they do not wear name badges at this branch) to which he replied Peter. I then asked for his last name, to which he replied “Parker”. When I laughed at him and told him that Peter Parker was Spiderman his tone became very aggressive and he insisted that his name was indeed Peter Parker. My boyfriend then wrote another letter to cancel his gym subscription, and “Peter Parker” signed it as proof of receipt on behalf of PF. My boyfriend included HIS contact details and NAME. AT NO TIME DID I GIVE THEM ANY OF MY OWN PERSONAL DETAILS!

This morning (10 Nov 08) I called the branch manager at Claremont branch (Grant) to find out if there was indeed a Peter Parker working there, he confirmed my suspicion that there was no one by that name employed at his branch. I then related the incident to him, giving him a description of the employee as well as the name of another employee that had been watching the incident. He then proceeded to try and SELL me a contract before promising to get back to me. I then gave him MY contact details. A minute later I received a call from PETER PARKER who assured me that the issue had been sent to Admin. When I questioned him as to why the manager didn’t know who he was, he spun me story about being from PF Head Office, and that he was simply “filling in” at this branch. Clearly his manager had given him my contact details and was helping him cover up his LIES!

I then called PF head office and was told that they have no one by that name working there. I was also told that no one from HO would be working in a branch on a Saturday as this is not standard operating procedure.

What is going to happen with membership fees that continue to be fraudulently taken out of my boyfriends account? What is going to happen to Spiderman when we eventually find out his real name? Is Planet Fitness going to deal with him or continue to let him treat clients the way currently is? Because clearly his manager at the branch has no intention of taking disciplinary action against him.

I guess this complaint is less serious, but it is still annoying. Planet Fitness does a marvelous business in January due no doubt to customers New Years resolutions, and aggressive advertising of end of year special rates. Planet fitness advertises bagels on the second Tuesday of the month. Planet fitness fails to order enough bagels and runs out of bagels due to the increased business. Wouldn't it seem right to stop advertising this perk or send out for more bagels.

In August, Planet Fitness tried to charge me $10 for my monthly membership dues. However, because I recently received a replacement credit card, the transaction returned 'invalid'. Thus, they didn't receive payment in August. And, they were charged a $10 invalid account fee.

Planet Fitness did not attempt to contact me for a new card number. They didn't call me- they said they wrote down the wrong number? They didn't mail me a letter- they say mailing letters is a waste of money. And they didn't cancel my membership- they kept trying to run the same credit card number for the next 5 months!

During the 5 months they were unable to charge my account, I continued to use their gym. No one ever stopped me at the front door and alerted me of this problem. At this gym, you have to tell them your member ID number before entering- no one ever told me they needed a new credit card number.

At the end of the 5 months they told me I had a $10 balance and that they needed my new card number. I gave them the new number and they charged me $50 for the past 5 months plus an additional $60 for the invalid account fees!

I called the owner. I told him I didn't know they needed a new account number and I didn't feel responsible for the $60. I explained that I was using their gym the whole time and nobody told me they were having an issue with my account.

The owner agreed to reimburse me $30. He said he'd only pay for half of the invalid account fees. He said it was half their fault for not telling me, and half my fault for not noticing the $10 being subtracted from my checking.

I explained that I have a joint account. I explained that there are no notifications from the bank when a company is unsuccessfully trying to use an old card. I explained that he was notified every month when the card wasn't working..he wasn't receiving funds...AND he was being assessed fees.

I explained to him that while Planet Fitness knew there was a problem, I was never notified. And I believe that any consumer is going to wanna be contacted IMMEDIATELY if there's ever an issue with their credit card or checking. This is very serious, and Planet Fitness just kept running the card while not making any efforts to notify me- even when I was entering and exiting their gym.

Despite this, the owner maintained that it was just as much my fault as it was Planet Fitness's. So I told him i was going to file a claim with my bank.

The owner said if I filed a claim that he would cancel my membership. He also said he would not even reimburse me $30. Of course, he MAILED me a cancellation letter!

I hope that if you're still reading this that you will not give this owner your credit card number. This owner owns both the Plano and Dallas locations. He's obviously not going to take full responsibility when his staff mishandles your account.

First of all. This gym has glorified itself as a hassle free gym. But, they accept money just like everyother gym without educationing their membership.
They allow members to camp out on the equipment..horde the weights...and the attitudes there are a HASSLE.
I've addressed the issue with the manager and was basically apeased with a I'll get on it answer...it's not changed abit. NOW, with the newyear I made a resolution crowd...it's freakin pathetic...I called to talk to the manager...she was not there..BUT, was completely blown off by an employee...sayin give it a few weeks...it'll taper off.
ANSWER...get those lazy son of ### employees on the floor monitoring this crap. Thus, educating the membership

Staff rarely enforces the 'no cell phone' rule and african american members never wipe down their equipment after use, staff says nothing. I shouldn't have to clean up after those dirty pigs.

Cancelled membership in writing in Sept 09, still was billed oct 09, hand delivered another letter in Nov 09, the manager called me with an attitude, said there was no record of me canceling my membership. therefore he was not going to cancel and said i don't care if you don't pay, then the jerk says "we will take you to small claims court and we always win". I cancelled the card. and disputed the charges. This manager has no people skills, was rude and unprofessional. instead of trying to rectify the situation, he chose to be unprofessional. has anyone else experienced this problem? if so, contact me.

also just read, that planet fitness in connecticut was charging a dead mans card for a year for membership.

I started a contract with Planet Fitness in August 2008, I relocated since then and did not have any planet fitness close to my home or work. A friend of mine took over my contract so I wouldn't have to pay the outstanding amount without being able to use the facility and he had a Planet Fitness across the road from his work - Planet Fitness Village Walk, Sandton, Johannesburg. He spoke to a consultant, Khumbu and established that it would be easier for him to pay the whole gym fee at once instead of each month. Khumbu stated that he had phoned the branch where I had joined - Planet Fitness, Fourways, Johannesburg and they apparently told him that I had only joined in March 2009. Khumbu charged my friend fees for 29 outstanding months instead of just 22 outstanding months - in the beginning of October 2009 he paid for 7 months I had already paid for. To make matters worse, they even deducted the full monthly fee from me again at the end of October 2009 which means that we have now paid for 8 months twice. We laid a complaint immediatly and I still have not received a refund - its been almost a month.

My husband and I have been members for about 2 years now, as well as my 2 college age children. We transferred from the Casselberry gym to Altamonte Springs due to moving. (they were great, btw) When working on the eliptical and treadmills, we find it very helpful to watch the TV's. It helps the time go by while keeping your mind occupied. The boredom factor on those machines is horrible. PF has a couple of dozen TV's. Last Sunday we were there working out and on their TV's they had... 2 cartoons, a teenage kiddie show, a movie, and an infomercial on steam mops. HUH? They also had 2 sports networks and HLN. I counted 16 adults on the elipticals and treadmills. 5 male and 11 female. Not one kid! We have asked the staff several times for some news channels to no avail. We even emailed the district mgr., Joseph Landau. His response was they can't please everybody. I truly understand that but how about pleasing at least some of them. 3 kid shows, a 2hr movie and an infomercial? Come on now help us stay motivated to continue coming to your gym. I don't think asking for the top 2 cable news channels is an unreasonable request. But apparently they do.

Planet Fitness is all about making money illegally. I joined the club and didnt get to work out a single time because of THEM not me. No one would train me on the equipment. When I asked the terainer, whose job it was to do so, I was told he hadn't the time. The classes that were supposed to be scheduiled to teacjh folks to use the equipment were cancelled in July. The club was always crowded. I sent my cancellation letter and a request for a refund on July 17th. They signed for it the 18th and they billed me the 19th. I sucked that one up because of the timing. They billed me in August, my bank took it off. They billed me in September, my bank took it off and I filed an emailed complaint with the company. I got a call that they had every intention of refunding my money but they needed an address. There's an address on my membership form so I didnt fall for it. I cancelled my card and got a different one. So when they tried to draft for October, they didnt get anything. Its November 10th and I just got a bill for $39. Membership is $10 a month and they didnt get anything August through October, that's $30. Where did the $9 come from? I couldnt find a corporate address to complain to but I found plenty of complaints on the internet voicing the same complaints I have. If Im lucky, they'll read this and cancel my membership, like they've done to other members. If I'm unlucky, I'll have to wait until they say I owe over $100 then sue them for harassment- to which I plan to invite the press so no one else on the Ms Gulf Coast will be gypped into joining this money pit.

I started working for planet fitness 2years ago when the franchise when it opened in ypsilanti michigan.I noticed how all the black employees were on the night shift so the people that come in on day shift wouldn't see them .I tried to treat all the patrons fair one day my boss told me not talk to people when they enter the gym then I realized that he had a problem with me talking to the black patrons. I worked there for two years and I never missed one day I had an incident when a lady came in on my shift talking to me with a rude tone she even cursed at me I told her to leave the gym she replied I'm calling corporate on you what's your name I told her then she left. As soon as she left I called my boss and told him what happened he told me I handled it the way I should have. I came to work the next day and I worked my shift and at 430 am my boss called me and fired me over the phone. I want everyone to know that planet fitness practices extorting money from their customers with extra billing what ever you do find another gym to workout at don't become a victim of the crooks at planet fitness customers should be treated with respect not misled and used to get more money by applying stupid fees. There were slot og good people that came into the ypsilanti michigan planet fitness they deserve to be treated better. Before you think about giving planet fitness your money do your research.

This is suppose to be you can cancel anytime. I have been going there
for a yer and half and paid an extra 10 a month for the tanning, and
the tanning bed does not work well at all. They charge my bank acct
directly and i had a new card issued and did not know they couldnt run there payment so i ended up having to pay all these lates fees and
asked to cancel they say you have to send in certified letter. I have sent 2 letter regular mail and have gotten no where. I have been in they say i have to deal with them i asked to change my plan i have to deal with abc. Here is it about 6 mths later and still paying for something that i dont use at all. It is very hard for me to get to the
post office during the day to send certified letter, there should be other options.

Much like others, Planet Fitness duped me into there membership and then started charging my card randomly. In a 5 week period I was charged $30 for a start up fee ( I agreed to that), 2 monthly charges, and today charged for a "yearly" fee. When I signed up, I was told the $30 start up fee would cover me for 1 year. Also, shouldn't a yearly fee be charged after a year? I was told at the local Planet Fitness there was nothing I could do about it and if I dropped my membership I would be out the $80 I had already paid for 1 MONTH of memebership. Beyond that, its impossible to get a hold of the corporate level to talk to anyone. To make it worse, when I walked into the gym they were running a special for $1 sign up. After asking about that, the front desk just answered "bad timing on your part." Thanks...

I agreed to the 3 month program with the gym with the agreement from the very start that at the end of the program no further charges would be made to my account.At the end of the program I was overcharged $200 the cost for each month of training. The trainer in charge blames management for the overcharge to discuss the problem with him. Management claims it was Jack who wrote up the contract wrong and that he is actually saving me $200 extra dollars that I would have been charge.The training was from06/13/07 to 09/13/07. My private trainer advised me of my last session and bid me farewell but the people in charge want to force me into taking an additional 10 sessions for the mistake that they blame on one another. I have been unsuccessful to make an appointment or talk to anyone to explain what is wrong why can I not get a refund.I was happy with the training and I would've gladly rejoined in the future, but the taking of my money and been forced into something I did not agreed to is out of the question.

Gym charges are $15 per month, $200 equates to a years regular charges is this the reason their holding on to my money so tight?They won't even give me that option to keep the money for they're still collecting monthly fees from my account, I never missed a payment, I always respect the premises, I paid for my 3 month training yet I am avoided like a plague, I'm always told by Al I'll look into your problem and contact you at the end of the day, but I never hear from him.This problem has been completely ignored by Planet Fitness I have even failed to get an appointment with someone to discuss the issue.

I've never seen such as lack of customer service or rather customer neglect to a customer that has never failed on his part.but gone that extra pump.

I was a member of this sleazy club last year. I have been a member of one health club or another for 27 years and never had a problem until joining this establishment. All I can say is you get what you pay for. This club is staffed by the rudest most unprofessional personnel I have encountered in any business. It stemed from me asking if there was a suggestion box. I was going to suggest that management turn off the loud music in the locker room in favor of espn tv which was also on. I felt that all could tolerate that no matter what their musical preference. This request was met by the comment "you got alot of nerve coming up here and being rude". I could not believe what I just heard. Any other club I had been a member of would have fired an employee treating a customer in such a manner. Not only did they not fire him, they revoked my membership and refused to refund my one hundred fifty dollars (pro rated). I still have to go to court over this. These people are unbelieveable and not worthy of the public's business. In reading other complaints elsewhere I can see that this is a corporate mentality not confined to any one market. Please heed the warnings posted on this site and don't become a victim of such vile/rude and unprofessional behavior.

We went directly to Planet Fitness last year (2008) to cancel our membership and the cancellation paperwork was filled out and then mailed out by a Planet Fitness employee. As of May 2009 ABC Financial had placed us in collections for $394 for charges they say we owed for not canceling our account. This is absolutely untrue. I placed a call to ABC Financial which after calling I found out that they are a very tiny collection agency that is manned by two of the rudest representatives that I have EVER dealt with by the names of Ginger (who claims she is the manager) and Maria (the rudest rep. ever!). After advising Maria of the error on our credit report she advised me that she will not remove it from our credit report and that we have 30 days to pay for their mistake. I then told her I wanted her manager and she immediately hung the phone up on me! I called back and was greeted by Ginger who I then advised that I was hung up on by Maria and this smug woman advised me in return that she TOLD Maria to hang up on me! Unbelievable! So, needless to say, I was furious at this point and requested her supervisor or manager and she told me that there was noone else above her and she hung up on me as well. I furiously called her back and demanded the name of the president and the address for her company and she outright refused that information and then lied and said SHE was the president of that company. When I told her off about being so rude to me she then advised me that she is not in customer service and that they are a collection agency and proceeded to hang up on me again. I'd advise anyone who has a membership at Planet Fitness to make sure you not only keep a copy of your cancellation notice you send, but to also just go ahead and cancel altogether because eventually you WILL be dealing with these worthless losers. Also, anyone who is even THINKING of going to Planet Fitness, turn around as quick as you can and find a more suitable and more worthy gym to spend your money at. I am taking this situation completely to the top.

I was a member of the club and one day the manager approached me and told me I was no longer allowed in the club and my membership was cancelled. I asked him why and all I was told was that I had improper activities, What the heck is that. Nate told me that he didn;t have to give me any reason why I was no longer allowed in the gym and it was his decision so he could tell me nothing else.

I feel if you are asked to leave a gym you should be given a valid reason. I feel this gym is discriminative against me due to the fact that I am "a meat head" in there eyes. I am a big guy 260 and lift more then anyone else in the gym. they have pictures of animated guys like "me" in the locker room with a red slash through them.

What kind of a gym that is supposed to promote health and wellness has a free pizza night and is a JUDGEMENT FREE ZONE. I think the judgement free part is the fresh flowers in the ladies locker room every day that is one of there "perks" alopng with the bagel tuesday.

Let's get real a gym is a gym and can;t we all just get along and workout and support each other.

I am personal trainer and I feel the gym was also intimidated by people asking me questions due to the fact that there staff is not as knowledgeable at all in the fitness industry. You cannot help your members if you are not motivated and able to be informative of there health and wellness.

Thanks and let's hope this can be explained to me

Tony

So I have been a memember of Planet Fitness for over a year now, during my year I was abroad for 4 months (they would not let me hold my account) and then came back and finished my year. As soon as my year was up I decided to cancel my membership because I didn't enjoy the Planet Fitness gym. I went into the office and signed my papers and paid my upstanding balance. Normally I have the money taken directly out of my account however, my experation date expired and they said they couldn't use that card anymore so I gave them a new one to use that one time only. The following month I recieved a pink letter saying I owed planet fitness money however, they also continued to charge my account...I assume they guess my new experation date considering I never gave it to them and they continue to send me bills. I have tried to reach the general manager because when I went into Planet Fitness to take care of it the man at the desk gave me such a hard time and told me I was wrong...poor customer service I'd say...The manager took over 2 weeks to get in touch with me and she left me a message ignoring the entire reason I called I called her back ten min. later and have no recieved a call from her yet and it has been 5 days. I am sick of Planet Fitness, will never return and will tell everyone I know!