Planet Fitness
Reviews and Complaints

So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.

I canceled my membership in May 24, 2011. I'm still being charged for membership. I went to Planet Fitness in Clementon, NJ and I was told at the desk that the manager is taking out the trash. I waited what seemed like a half hour I was then informed the manager left to go to Home Depot! No communication between management and staff. He finally called me and said he is overwhelmed with managing the gym and his own business in Phila. I start flipping out, he tells me he's tying to help me and I'm "barking" at him and calls me "sweetie". He said he would call his boss in CT, and he gave me his cell phone number so I can call him if I don't hear back from him by the next day. Which means he had no intention whatsoever of calling me back and he didn't call me. I have a feeling I will be writing letters BBB and Consumer Affairs.

This Planet Fitness is in Queensbury New York.

They women who activated my daughters account at planet fitness January 2011 put in my debit account number incorrectly. When my daughters went to use the gym they were told they had to pay 29.99 each. I spoke with the daytime manage he assured me he would fix this, and did not for months my daughters were harassed, mind you at this time my account was being debited. I went to close all accounts yesterday and was told By an arrogant man that he would not let me cancel until I paid the 29.99 each. I told him i was not going to pay it was an error on the clubs fault. He then said then don't pay it i wont cancel it and you will have to pay the cancellation charge after 17th of the month 39.99 each. i EXPLAINED TO HIM I HAD SPOKEN TO THE MANAGER AND HE SAID IT WAS TAKEN CARE OF HE RESPONDED WELL IM HIS BOSS AND HE HAD NO RIGHT TO DO THAT. AS I WENT TO LEAVE, HE SAID WE ALL MAKE MISTAKES i RESPONDED "WELL YES WE DO BUT IT WAS NOT MY MISTAKE TO BE PAYING FOR. AFTER SEARCHING COMPLAINTS i WILL BE CONTACTING MY BANK TO BLOCK THEM FROM CHARGING MY ACCOUNT AS THEY HAVE DOER THAT OVER AND OVER TO OTHERS.

If your card has a NYC logo on the front, here's what you do. You go into the gym and ask to speak to the manager about your billing issue. Explain to the manager that 1. you are willing to pay off the balance, 2. you are willing to pay a fair portion upfront, and 3. (and you need to repeat this word for word) That you are fully aware of what a "bad standing cancellation" is, so you are aware time is on your side. if you give me the location I can help out more.

If you cancel your membership with PF before one year is up, you will be charged a fee.
I was a member of PF for 2 years.
I cancelled my membership with a certified letter and was not charged any additional fees.
I find PF is very affordable, only 10-20 dollars per month ( 120-240 dollars annually) and a one time annual fee of 29 -39$.
I never paid more than 250$ annually at PF, just as a comparison I was a member of Crunch Fitness and paid 80 dollars PER MONTH for my membership!
My problem with PF is the staff is unprofessional and the other members possess poor gym etiquette both of which are a distraction.

Was the person by themself in the tanning room? In Watertown, NY the employees has sex with the cops in the area in the tanning rooms.

10/20/2011

So true! Planet Fitness makes FALSE ADVERTISING! They tell you one thing (that is not accurate) and then blame the customer for not getting all the information before signing up. They go over the "agreeement" but don't mention anything about monthly payments, making it sound too good to be true, telling customers its a "one-time payment of $__, and one more one-time payment of $__... Thats it!" They don't tell you that you have two payments come out in a single month and then every month then after. They don't tell you you have three days to cancel without problem, they say once you sign its done or you have to pay $58+tax to cancel. What ever happened to the customer is always right, not will standby our lying employees (which I tend to think the managers tell them to to get people to sign up) and call the customer a liar. This is the worst gym I've ever had the displeasure or being associated with.

My friend has the Black Card membership.We have been goign strong almost everyday for 2 months. Our first day at the the manager request that i fill out the guest membership book completely.My friend and the manager then get in an agruement. She made it known that if he is requesting this of me, then he should do it on a consistant basis.

My friend and the manager have a second arguement.But before this the manger would say things to my friend like"Are you still mad with me", or when we would leave the gym after our workout he would make an extra effort to say "bye ladies". My friend ignored him.

My Friend was showing someone how to use the 30 minute circuit training..hmm then who comes along yes..MR MANAGER. He proceeds to harass my friend and she holds it together and ignores him.

The third and final time we are stretching in "A NO STRETCHING ZONE" and the manager ask us to go upstairs. I say ok and my friend says lets go upstairs to stretch. The manager comes back and ask my firned what was the comment that she made. My friend told him what she said. The manager assumed she was talking about him. He then says that he is tired of her and cancels her memebership.wow.

She has sent two emails to planet fitness with no response. This happened 7/8/08.
I called the yonkers New York planet fitness manager for the coporate number, and didn't receive any assistance from them.

My friend and I are two strong individuals, with that said "to be continued"

i recently signed up to workout at Planet Fitness in york pa. so 1 day i was going in to workout and seen a help wanted sign, so i filled out an application. mind you you dont need to be a rocket scientist to work there, so after a few days i asked the manager(ashley) about what they are hiring for. i have a f/t job and looking for p/t work.she proceeded to tell me they werent hiring ( i no its because: 1) she thinks she is better then everyone else with her tight ### jeans on. 2) i have some professional tattoos done and i dont look like i just came off of GQ magazine.) so a few days past and i went to workout and there she is with 5 new "kids" at a table going over how to work there.. she hired them and now i feel discriminated against! i want to call her boss but dont know where to get the phone # from. i plan on changing gyms all because they have a manager who thinks she is better than everyone! brad in york pa

Planet Fitness Administration
Who may to concern:

I want to complain from Planet Fitness on 500 Neponset St, Dorchester MA. I had so bad experience as a customer with the service, especially with the manager on this location. This guy disrespect customers with imposing rules, Making customers do not feel this place comfortable. The manager has to be more friendly and flexible with the customers where the members understand the rules of a better way. Most people do not feel happy about the behavior of this manager because he likes to be imposed taking the members outside of gym what he’s recidivist doing it. Please try to do something to the change it. I can't recommend more people if customers are treated on this way. This manager feels that he is making a favor or charity works having us in this gym. I do not want to get upset anymore about the service of this manager because this is not the first time going to be treated on this way. Otherwise I will be in the position of looking other place where I feel welcome.

Sincerely:
Planet Fitness’s Members:

Paul Hernandez Eric Burgos Jovan Saldana

This company's so-called dress code is discriminative against African American Women and Men. I have been a member for almost two years. And have worn a silk scarf on several occasions with no issues. However, on April 13th I was denied access at 8:30 pm. As of today April 14th I cancelled my membership and have encourage co-workers and friends to do the same. I had never been informed of this rule and I believe this is only because of the increase in African-American Customers that this particular branch has decided to enforce this so-called corporate sponsored rule. I will also be filing complaints with several agencies regarding this disrespect. I have been a member of several gyms and have never been told I could not wear a silk scarf. The Manager did not care and was not sympathetic at all. He was very rude and disrespectful. And to think I recommended this gym. From this day forward I will tell everyone I know and all on Facebook to stay away from Planet Fitness. Additionally, I am requesting a refund for my membership. Since, I was not aware that I was patronizing a gym that is racist.

TO D EDGAR,

I BELIEVE YOU READ ONLY WHAT YOU WANT TO READ BECAUSE WHAT I GOT OUT OF THE COMPLAINT THAT AS PF WAS VRY WILLING TO MAKE TAKETHAT2 FOLLOW THE NO BANDANAS RULE. THEY WERE NOT SO QUICK TO MAKE THE OTHER PEOPLE IN THE GYM FOLLOW THE NO CELL PHONE RULE (WHICH IS ALSO CLEARLY STATED ON THE GYM WALL I HAVE WORKED OUT THERE AND SEEN IT MYSELF) OR THE NO SANDAL RULE (WHICH I FIND TO BE MORE IMPORTANT DUE TO SAFTY ISSUES) AND ALSO THE CLEANING OF THE EQUIPMENT RULE (WHICH IS A SANITARY ISSUE). SO THE POINT BEING IS THAT THE DISCRIMINATION AND ONLY RULE FOLLOWED IS THE NO BANDANA RULE. I PERSONALLY DONT NOR WOULD I WEAR A BANDANA BUT I DO BELIEVE IF THEY WANT TO MAKE 1 RULE STICK, FOLLOW THEM ALL.

Iknow that the rules of planet fitness are strange (bandannas, grunting, etc). But, why does everyone keep complaining about it on forums? You know those are the rules when you join. It is written on the walls, in the contracts, and even in the slogans. You are the [censored]es if you pay money to join a gym with these rules and then make the management single you out for not following them.

Obviously there are quite a few people happy to pay for the$10 a month membership and follow the rules they signed up for at this place.

If you don't like it, go to Ballys, LA fitness, Golds, or YMCA and pay $45 a month and wear your gang attire and grunt all you want to.

D. Edgar in York, PA

I agree that PF has a LOT to learn about customer satisfaction, gratitude and professionalism. I experienced a situation where I wore a bandana folded up as a headband. Rather than advising me, one employee told another who told me. When I challenged her, she referred me to her mgr. Destiny (who really, really sucks by the way). I posed the same questions to Destiny about her interpretation of "how" I was wearing my headband. She decided that because it had the same PATTERN as a regular bandana that is worn either over the head completely (like bikers or street kids) that I was in violation of this weak policy and she went further by threatening to cancel my membership if I wore it again.

Destiny - you are a ### and you know you are. After all, wouldn't you be working a real job (behind the scenes where no contact with humans is possible) if you could? Anyone can manage a gym, hence your employment.

I continue to use the gym, located in Fremont, California but am always amused when I see many people talking on their cell phones non-stop, people sweating all over the equipment and not cleaning up after themselves and loitering. This is in addition to people wearing sandals, khaki shorts and socks instead of the gym gear they so highly publicize as being very important. Destiny, get a life and grow up. Geez, what are you 30 or so? You should find work digging ditches or handing out flyers. This is all you are obviously qualified to do. Of course, not to insult those who do those jobs to earn a living for the right reasons.

Cheers!

i completely agree, nothing but rude to me.
the past manager, jason, was far worse however

Planet Fitness in Walpole mA

Owner Bill Whelan
Cell Phone Number: [protected]

Very unstable manager - does not like women!

Beware

I knew about the annual fee, however I was unaware that when I had knee surgery and didn't use my membership for 3 months it would cost $120.00 for NOT going. When I called to talk about it, employees were rude and very nasty.
I've been a member for 2 years, and it doesn't matter that I've purchased all kinds of their products or never had a problem before...

I agree with above comment; it was told to me upon registering and written on the (contract). It's not a "hidden" fee. And I've had nothing but pleasant and helpful interactions with the whole staff.

Not hidden, its written in, and in much bigger writing than the rest. Explained and given a copy to you. You deserve for being careless.

I absolutely agree with the fact you read the contract and you do your part. What I didnt like is I went in sometime in april to cancell the 39.00 fee. it stated in the contract you needed to do that before the 25 of the month. The 39.00 fee was applied in June. They told me i needed to make 12 payments before i could cancel the fee. I told them all i wanted to do was just cancel the fee and i will continue my term. THEY REFUSED. I went in 30 something days prior to the end of my contract (like it says) to make sure my membership would be canceled. They said you need to make 12 payments or its 58.00 cancelation fee. So I came in right after my last payment and canceled my membership. Asked to speak to a manager and only an assistant was there. There is no email to contact ownership or management. There is really no way to communicate with these people except to call or just come in and hope you dont have to deal with a dopey girl behind the counter. I did everything by the contract and they will not accomodate me with the fee. This is only the start of my rampage to get my money back. Its not worth small claims court so the power of the pen (or fingers) is my way for now. Franklin MA

seems pretty easy unless the representative at the gym tells you something else. I called to see what i had to do to cancel a membership. I was told to come in before the 10th of the month so not to get charged for the next month. My son went in to cancel on the 26th of may way before the june 10th cut off and was told he had to pay the annual fee because he had to give notice of cancelation by the 25th of may, mind you one day...but he wasn't told that when he called to find out about canceling in the first place. i have sent two emails to corporate regarding this charge and have not gotten a response, now that is bad customer service...so now we have paid the annual fee and don't have a membership.. so planet fitness has gotten $41.72 of my money for nothing...

Indeed, one should not join a gym just because of the cost. Is the gym clean? Is the staf friendly? Do the trainers actually know anything about health and fitness? (I have a masters in health & wellness.) $10 per month sounds good, but, don't they make you sign a one year contract and pay an "annual maintenance" fee? Anyway, before you join a gym, find out from otheres where they go and what they like, and tour them all. I work at a Snap Fitness and although we don't have all the equipment or space of a mega-gym, I have to say ours is one of the cleanest gyms around.

First, YOU are the idiot for not canceling your membership and instead canceling your credit card. You go to the gym, sign the cancel form, and you are done. Or, send them a certified letter and you're done. Instead, you decided NOT to follow the spelled-out cancellation procedure and now you're crying about it.

Also, there are NO hidden fees at planet fitness. they charge you what is on your agreement that **YOU** initialed and signed.