PlayerAuctions’s earns a 3.8-star rating from 397 reviews, showing that the majority of gamers are satisfied with transactions.
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Replied
osrs accounts, id's 5116775 and 3918996
I purchased 2 OSRS accounts on separate occasions, both were recovered with original account creation information that was never provided to myself.
I opted for the insurance PlayerAuctions offered and put forward a dispute for the account recoveries. Not only did I provide screenshots of our messages on the website where both times the sellers openly admitted recovering the accounts, but the seller in the second instance actually sent pictures of him logged into the account openly admitting he had access to it where I did not.
In both instances (The first where the seller admitted recovering it and the second where the seller showed screenshots of being logged on where I could not) PlayerAuctions closed both in favour of the seller with zero thought process, claiming there was insufficient evidence.
How much more information does a website need than an admission of guilt by the seller?
Utterly disgraceful site, you will be ripped off. The insurance is to squeeze more money out of you but NEVER benefits the buyer. I will attach some interesting screenshots to show how one sided the site and company are.
The 4th picture was sent by the seller, who had recovered and access the account to show it had been banned, he recovered it to his own email to do this.
The 5th and 6th pictures are a seller denying ever recovering the account, and then after I had provided evidence they admitted it. I advised in my appeal that I could not trust the account seller after he recovered the account, that I wanted a refund and to return the account.
The seller did not provide login information for the account he had sold, the appeal was denied by PlayerAuctions despite the seller openly admitting recovering the account and the account was never given back to myself, the user has never responded since.
Again, absolutely disgusting approach that purely cover PlayerAuctions scamming practice, I emailed them asking for evidence that made the decide to ignore the admission of account recovery and even liability for the recovery and got a cookie cutter response back in the final picture.
Richard,
I really am struggling to not let out an audible sigh having to respond with the same information repeatedly.
5116270 - You DID receive additional information that the account is inaccessible, the screenshots I provided on my post here show;
1. That the account email, and password used on the login screen are not only incorrect but not mine
2. The screenshot provided by the seller shows him LOGGED INTO THE ACCOUNT FROM HIS END.
I have repeated this no less than 4 times, PLEASE acknowledge that you understand. The additional evidence was provided by the seller himself and both you and your team have decided to overlook this.
The account was banned through an IP ban, this account along with it. If you're saying my purchase of the account meant that because it was banned it now belongs to the seller who took it with information he had not provided me. Look at it a different way, if i'd bought a car, crashed it and the seller turned up with keys he hadn't told me about and took it back would you say that it was on me and that the seller had the right to do so?
3918996 - The items being stolen would not be the tipping point to whether or not you gave me the insurance money I paid for when the account was recovered. It may have given some context but the point still stands that it was recovered, with my money on it and stolen and you simply allowed it to happen and closed the case in the sellers favour.
"He was able to earn the disbursement for this because when he was able to give you back the account, the cases already ended by then" - This is a fantastic way to say "We cut our losses when we thought we didn't have to pay the insurance".
I provided screenshots from the seller OPENLY ADMITTING he had recovered the account with original information he had not provided, which you as a company did not investigate before allowing the sale to go through. The sale happened I believe 6 months after the purchase and the insurance covered me for 365 days, what you are saying is incorrect.
The cases had not ended at any point, in fact the dispute was still open after I advised I was not happy the seller had simply recovered, rinsed and then offered the account back after I claimed a refund.
So another analogy since this is so "Similar" to the other case. I buy a car, the seller comes in in the night and steals the exhaust, the steering wheel and the windows. I claim a dispute and he offers me it back without these things since he also had access to the car with a secret set of keys that you chose not to verify.
Would you say that, while that dispute was open and the decision still hadn't been made the "Case had already ended by then" despite the dispute still being open? Or would you actually look at the facts and continue with the dispute?
You did not suspend him as a courtesy to ME, because I lost my money and the account I purchased with said money. You suspended him as a courtesy to PlayerAuctions. You claim the evidence was 'insubstantial'...
I provided screenshots of;
1. The seller openly admitting he had recovered the account.
2. Proof that the sale was not legitimate as the information provided was not sufficient to not have it recovered, later proven in the appeal
3. Proof thereafter of him recovering the account BEFORE the dispute was over.
If this was court you wouldn't have a leg to stand on. All information submitted according to your Terms & Conditions clearly outlined on your website indicate in both instances you were liable for providing the buyer with a refund. Instead, even here you've added additional points that you felt 'Might have swayed' your company but in
reality you have refused to accept responsibility and have set a clear precedent to any potential customers.
PlayerAuctions have proven both here an on their website that they have absolutely zero interest in holding up their end of their T's and C's. Insurance is to rinse money out of you, account sellers can and will recover accounts. PlayerAuctions will side with them and there is nothing in place (Where the insurance should have been) to protect buyers.
Thank you Richard, had you offered the refund since both accounts had been re-claimed by sellers you had approved for selling this would have been a positive post but I believe now people can see exactly how your company works.
Richard,
Once again it appears the evidence has not been looked at properly.
On 5116270 I provided pictures of being unable to log in to the account as the details and email address had been changed, it was the seller who provides pictures of being logged in to the account and it being banned.
To do this he needed to recover the account and log in to the website, these pictures do not incriminate me they simply show what I have stated even here in these pictures, that I no longer have access to the account and that the seller recovered it.
And again in 3918996 you are incorrect. The account was ABLE to be returned to me, however the account seller recovered the account and removed the bank value I had accumulated on it of around 300m gp which equates to around £170.
It was only after I messaged the seller after I had found his username on another website that he offered to return the account and assured he would not do it again, but at this point he had already taken everything from the account.
Not only did I refuse the account being returned but sought to pursue a refund, of which was less than the stolen amount from the account, as I did not trust the seller who had not provided adequate login information.
You closed the dispute in the sellers favour, he kept the account and DID NOT give me access to it again, and if you believe he was suspended how was I able to message him multiple times over the next few months, and why would you accept his claim allow him to keep the money and the account and then suspend him?
That makes no sense, and again clear as day it seems like you did not look into the evidence provided and made an incorrect decision.
If you could provide me with a more adequate response and we can resolve this I would be happy to, but all your response has done has shown that the decision you made was incorrect twice and you've doubled down by providing a misinformed response to shirk responsibility.
Regards,
Ben
We thoroughly checked your evidences. The fact that I am responding now means I had to check on this again and consult our team about what happened; which means the evidences were checked and discussed about multiple times.
For order 5116270, the reason I state the botting/macroing offense screenshot incriminates you is because these are the same points raised by you and the seller. However, after this was raised to our team, we did not receive any counter evidence from you nor any additional proof that the account is inaccessible. Further, the botting offense supersedes the account being inaccessible, since if the account was banned due to macroing/botting, the account would have become inaccessible, anyway.
For order 3918996, it's slightly the same reason, in the sense that if any of the account contents were stolen or expunged, we didn't get any evidence for it. A before and after screenshot that shows the account contents would have greatly helped, but the team didn't get any. He was able to earn the disbursement for this because when he was able to give you back the account, the cases already ended by then. When you wrote to us that the account was reclaimed again, we suspended him as a courtesy but the refund could not be processed because the evidence during then was insubstantial.
I'm sorry if these decisions aren't to your liking, and this will be my final response about this matter as I believe the information was already shared to you before, Ben. If you have any other questions outside of this, just write back here and I'll do what I can to help/answer.
Best,
Richard
I was able to look into those two orders, and here are my findings:
Order 5116270 - with seller fearlesskiller:
You got the account banned; it was never recovered by your seller and the screenshots you posted here actually incriminate you, as it shows the account was banned through macroing and botting — both of which happened after the sale took place. If these were offenses that happened before the sale, the offer wouldn't have lasted for several days, as the account would have been suspended during then.
3918996 - with seller brahrker:
Your seller indeed recovered the account BUT was able to return it to you. Even if it was returned, our team still suspended him. However, you still tried to ask for a refund, but was denied by our team since the account is already with you.
Under these circumstances, I'm afraid I won't be able to help you as both cases have been carefully deliberated on by our team. The decision stands. Please note that if you continue to extort sellers on the site by still asking for a refund even if the account is already with you, our team may have to suspend your account.
Best regards,
Richard
Replied
registration
I have registered an account already In attempting to login, with the credentials I used for this purpose. I cannot login. I have already put personal account information for what I want to sell. Now my information is out there and nothing I can do about it. I can't review if what I put up for sell is there are not. Whats going on with that. You steal peoples information?
Best regards and please help.
The complaint has been investigated and resolved to the customer's satisfaction.
Our website uses encryption for data protection, and we will never share your info outside of PlayerAuctions — we stand by our principle to keep all data confidentially and professionally.
Could you please write back what your username is? I can check if your account was locked out and inform you of the next steps for it. Thanks, and I look forward to your reply, Rodney.
Best regards,
Richard
Replied
payment
I have buyed a account but i have no reaction no email of the verifying payment.
So now i cancelled my order and want to know when i get my money back or the account what i was buying. The contact is so bad. We Talking about real money i have to work for that. So please fix this.
Send me a email with a sollution to get my money back. I also have paid 12$ for safety.
Regards
Thanks for answer my mail.
My order number is 5238795.
Best regards.
Wouter
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for writing back. I checked, and this order is already voided on our end. The refund is already on its way; however, there is a processing time of 2-5 business days (only Mondays to Fridays are counted) so it's possible that the refund will arrive to you today or tomorrow. Sorry for the delay. Let me know if you have any further questions.
Best regards,
Richard
For canceled or declined payments, refunds are automatically processed in 2-5 business days. For me to check on this and give you feedback, could you please reply back with the order ID? Thanks in advance.
Best regards,
Richard
Replied
no response to my emails
I have recently bought platinums points for Warframe from this website. Both sellers were extremely shady and sent the platinums via in-game trade system. After a few days the company of the game removed the platinums of my account because the sellers were using fake credit cards to get these platinums and their accounts were suspended. My account was also locked due to this and I have had a negative platinum balance due to this. I have emailed 'PlayerAuctions' multiple times and they have not responded to me. They have taken my money and have not delivered anything useful, other than just scams. Listed below are both of my Order IDs and I would like a response ASAP. You are not taking my money and getting away with this. I will not take this lightly.
Do not buy from this scam website. Trust me I am doing you a favour. They will just take your money and not care about what happens next.
Order ID: 5168145
Order ID: 5136471
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for providing details about the issue you had. I was able to check on both orders and I'm afraid we cannot give you a refund for this. PlayerAuctions cannot cover for suspensions or confiscations initiated by the game company. If you have proof that your seller used stolen credit card info, please send it to support@playerauctions.zendesk.com so our team may investigate this. If your sellers are found guilty of it, we may permanently suspend them from the site.
Best regards,
Richard
got charged on bank but playerauctions says payment failed
I have 2 order numbers 5158265 & 5158250 playerauctions took funds out of my bank account but says the payment failed I would love to know how that works that you can charge me but say the payments failed. I've been ordering tons of stuff every Friday without problems but soon as I go to purchase gold for RS3 the payment fails.. I got money in my accounts and it's not my bank (obviously) since funds got taken out it's on your end. Waited hours haven't received an e-mail from you guys so sadly have to come here and again write about my problem because no reply was emailed.
Got reply from Playerauctions waiting few days for money to sit back on my account then will try bitcoin method
account getting banned
i tried to make an account and it asked me to verify is and when i did it took me to the login page and it was a constant loop of me verifying and then i got a message that i was suspended i did nothing wrong and was trying to make an account to list one of my accounts for sale may i please get an account i couldnt make one because i was suspended before i could even use my account thank you
selling albion silver
Hello, I sold Albion silver a few days ago but after I have paid the buyer by offer disappeared. Also, there is nothing on the My Orders (selling ) tab and now when I want to create a new offer I receive the error message: "You have reached the maximum number of currency offers in your selected market. Please modify or close your existing currency offer in this market, or select another market to continue" even if I do not have any active offers. Account under the email address: [protected]@yahoo.com Please assist
Replied
runescape gold
Hello i cancelled an order recently, and i have not recieved any refund for 4 days.
It was regarding runescape gold i was buying. Due to immense time waiting for verification i had to cancel my order, but the refund has not arrived, i dont see it in my bank account so please can someone sort this out thanks
Order id : 5135691
Please issue a refund immediatly thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry for the inconvenience you had. Our agent Zack has already replied to you on ticket #284806 last Wednesday to inform you that the order has been voided and refunded back to you. We sent you a screenshot of the voiding screen from our end; you may show that to your payment account so they may help you with the refunding process from their end.
Please reply to that email if you have any other concerns or questions, Blake.
Best regards,
Richard
Replied
payment verification
I made a purchase for Elder Scrolls Online Gold and have been waiting for payment verification for over 3 hours. I have sent more than 10 emails and they seem to be blatantly ignoring them. If your payment is over a certain amount (I think around $40) you have to go through this awful verification process. Make your purchase from a different site if you can.
The complaint has been investigated and resolved to the customer's satisfaction.
Can you please reply back with the order ID? I'd like to check on it so I can give you feedback.
Please note that payment verification processes are natural for credit card orders. This is a way for us to fully make sure the payment being made is free from fraud and is actually authorized by the real owner — this is being done for your protection.
I look forward to your reply. Thanks in advance.
Best,
Richard
Replied
the lack of disbursement methods
Apparently PayPal was removed as a disbursement method recently. That certainly decreases the site's quality, as PayPal was an easier method to initiate and set up. That leaves me wondering about the reason of removal, and whether or not there's a chance for the method to return, and also if there's a chance of adding new disbursement methods.
I myself am currently reconsidering the decision of using this site because of what I just mentioned.
Cheers.
Apologies for the possible confusion. A mistake while signing in. Please Read The Comment from the user in this section (Unknown noyb)
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your thoughts. I understand that this is stressful for you, and I really appreciate your serene sentiments about the matter.
Removing PayPal was a difficult decision for the team, but one that had to happen as far as reconfiguring the payment scheme at PlayerAuctions is concerned. As of now, the official word is PayPal won't be back — but that said we are still looking for ways to bring it back, and barring that, finding other new ways for our community of users to make and earn payments.
In case there is anything with our services and/or site that I can help you with, with regards to questions, concerns, or suggestions, feel free to reply back here so I can be of assistance, Celestrix.
Best regards,
Richard
Thanks for the quick response.
Well, the real problem lies in the different ways the methods ask you to setup and verify your account. Example being Payoneer, which requires our bank account information; or Skrill with the...well...let's say rather different methods of verifying one's account.
For someone who's more..virtually involved and doesn't really have much of a contact with Banks or physical ways and entities involved in payment, PayPal was the optimal choice; and the current two disbursement methods Kind of deem it very difficult to Set up a solid payment method. I'm not implying it's impossible, but the fact that I'm nearly a stranger to their methods of setup and verification in case there's anything I can do.(p.s. also the reason behind my reconsideration)
Thank you for your time.
Hello, Unknown Noyb,
Thank you for sharing your sentiments. We thoroughly understand your thoughts; a few of our other users have expressed the same. While we have made several reports to the respective teams already, rest assured that I will let them know about the things you've said.
We had no choice but to remove PayPal and I'm afraid bringing it back right now is an impossibility at this point. That said, the relevant teams in our company haven't stopped exploring and evaluating other possible payment options, and once we find a new and viable method, we will have it implemented on the site soon.
In any case, please feel free to write back here if you have other questions or concerns; I would be happy to answer them for you, Noyb. Have a good weekend soon!
Best regards,
Richard
Nothing more, thank you for your time.
Replied
refund time and the lack of help from support.
I bought 70M RS2007 Gold at Jul-22-2019 and paid over 45 USD.
After this, I had to wait a whole day for the Payment Verification, but it never got verified.
Then I submitted a support ticket about the issue and was told to cancel the order, and my refund would be delivered within 48 hours. (See attachment below) So I canceled the order in the next day in Jul-23-2019.
Nothing I've sent to the support gets a proper answer or is either ignored.
Everything I got was:
"Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps! "
After 2 days I asked what's up with my refund, and was told I'd receive the refund within 48 hours after canceling the order, which it already had passed.
5 days later I still hear nothing and asked them:
"I canceled it a while ago, what's taking so long on the refund?"
The response I get is:
"Hello,
Thank you for reaching out.
Note: If you cancel the order, you will receive a full refund within 48 hours.
Thank you again for your patience. I hope this helps."
Now, what the [censored]? It's been like 3 times that at this point. Lmfao. no. It does not [censored]ing help, thank you very much.
So I respond:
"It's already been OVER 48 hours a long time ago."
And get no reply for 4 DAYS. FOUR DAYS. Because of course.
After those 4 days I get mad and ask:
"Well? Why the [censored] are you taking so long to respond when it's about money huh? Didn't take long when it was about something else."
And you won't [censored]ing believe the response I get once again LMFAO.
"Hello,
Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps!"
Then 2 days ago I send another ticket saying:
"You have NOT answered back in my tickets which I sent about the refund, so I have to send a ticket that literally has nothing to do with it right?
Where the frick is my refund?"
I also have included the Order ID's and everything they'd possibly want, but removed them in this complaint, because it still has not been resolved.
Guess what the response I get to this ticket. Yep you're right. [censored]ing:
"Hello,
Thank you for your email regarding refund time. Refunds are typically processed within 1-2 business days; however, in rare cases it can take up to 5 business days for your account to receive the funds.
We hope this helps!"
AHAHAHHAHAHAHAH! Now at this point, I feel like going to everyone who responded to my tickets like this and drop a lego in their shoe.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear about this. Could you please reply back with the order ID for this? I couldn't search your ticket because I had no information to anchor to. As soon as I check, I'll ask the respective department to process the refund — this should be automatic but it's possible there was a slight hold up with the processing.
Sorry that this is causing you a lot of frustration, and I'll do what I can to help. I don't want to step on a Lego on my way home! I love those things as long as they're not in the immediate vicinity of my feet! :(
Best regards,
Richard
Replied
purchased content
I purchased multiple online content characters from them. The payments showed as pending and I contacted my financial institution and they said the approval was sent to PlayerAuctions. PlayerAuctions wanted me to send a screenshot of my bank details as well as an image of the receipt. I tried to explain to them that until they approve the charge on their end and send to my bank, I won't have a receipt to show them. I sent about 7 emails to them attempting to clarity and they never responded.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear about this. Rest assured, we can check on our end if any payment was absorbed by our system and process the refund to you ASAP. This process is actually automatic, but I will expedite this. Can you reply back with all order IDs where you believe the payment was charged? Please include your PlayerAuctions username as well. I'll give you feedback about it.
Thanks in advance.
Best regards,
Richard
Replied
declined payment
Ticket Number: 273382
Hello, I'm writing on here instead of the ticket since I got an automated message. My account has been deleted by accident however I have two failed payments that was around 10:30 p.m. on 7/26/19 are supposed to be refunded to my card but it is pending at the moment (email & payment proof below). I was told It'd take 1-5 business days however I was not sure if it'd be the same with my account accidentally deleted. I was hoping I'd still be able to get those refunds. Thank you so much.
Pending payments just in case
The payment was also declined twice.
Ticket replied and refund recieved
Thanks a lot for taking the initiative to let us know that this has been resolved by our support team. We sincerely apologize for the inconvenience you had with this. In case you run into any other issues again, feel free to contact our support team at support@playerauctions.zendesk.com.
Have a good day ahead!
Best regards,
Richard
Replied
extremely delayed disbursement.
I've recently sold some gold on their site and sadly I wasn't aware that they no longer support PayPal (which was the only disbursement method I had connected to my account), therefore, they're not delivering my money. They asked me to create a Skrill account, which I did but their site does not allow me to change the disbursement method as there is a disbursement pending. The customer support has been ignoring me for days.
This is absolutely unprofessional and makes no sense whatsoever, they do accept paypal as a payment method but they refuse to give you your disbursement on it. I even asked my client and he confirmed that he paid with PayPal.
I've had no problem with them in the past but their services have lately become so poor, starting from their awful customer support. The 100$ that are pending, are important to me but seems like they just don't care about their customers anymore.
Thanks for the reply. The issue has been resolved. Have a nice day.
The issue has been resolved. PA has finally sent the money.
I'm terribly sorry for the inconvenience. Our team would need to cancel the disbursement on transit before the disbursement account can be changed. Please contact support@playerauctions.zendesk.com using your PlayerAuctions registered email address, then kindly provide the order ID for this, and ask our team to cancel the disbursement so you would be able to change the disbursement account on your PlayerAuctions account.
Please send an exact copy of that mail to them here, so I may also take care of the issue in case they're not able to get to your message in time.
Thanks in advance, Jim.
Best,
Richard
Replied
payment not received
I put 2 auctions up to sell. During that time PlayerAuctions stopped using PayPal and asked that I create or use Payoneer or Skrill. 1 of the auctions sold so I created a Payoneer account and tried to link it to PlayerAuctions. I never have been able to link the accounts so I never received the money owed to me. I contacted support on 7/12/19 and have had 10+ emails of support asking me to try certain things that never work, they even ask the same things 2+ times even after I tell them it doesn't work. I tried to send them screenshots of what Payoneer says on how to link accounts because what they were telling me was incorrect and they still ask for the same information or try the same things to try to fix the problem. I requested that they send me a check or another way so I can get paid and they asked me for a time to call me and I gave them a set time. They never called and in another email they asked for more information before they called just to never call again. Then they send another email asking me to do something they already asked me to do. I told them I would be filing a report about this incident and they send me the exact same email but from another person from support like they copied the same email the last person from support sent me. This support staff works like an automated service that just sends emails of common problem solvers and never addresses any details of your report. I can provide the 18+ email conversation I've had trying to solve this problem with PlayerAuctions support staff.
Thank you for the quick response but I'm still getting nowhere and they haven't ask to set up a time yet. They keep asking for my Payee ID that I can't get until I can link Payoneer to PlayerAuctions, and I even sent the screenshots from Payoneer and their instructions to get set up in order for me to get paid, and they still don't get it. I can't do anything with Payoneer until PlayerAuctions finds a way that I can link the account. I uninstalled the popup blocker I had trying to link them but no window ever pops up. Maybe its a Windows 10 issue because I've heard and seen tons of people having problems with it? If there is no solution I did ask if there was a way that PlayerAuctions just send me a check. I don't ever plan on using PlayerAuctions for anything after this experience even though I know people that use it and haven't run into trouble.
The complaint has been investigated and resolved to the customer's satisfaction.
I checked on the status of ticket 265582 and I can see from my end that you were able to link a valid Skrill account. Your disbursement is now in the queue and you should get your money soon. Thank you for your patience and for bearing with our process, Battlegone.
Best,
Richard
I was able to check and I found out that your request is on ticket 265582. I have copied the info our staff requested from you and have passed it to an agent for processing. We're very sorry for the repeated requests — our team was just making sure. I asked them to place the call with you ASAP so the disbursement can be changed right away and you can get your money very soon.
Rest assured that your money with us will remain intact and will never be canceled nor deducted.
Best regards,
Richard
Replied
not receiving password reset for several days
I've forgotten my password to my PA account, tried contacting the support numerous times, Waited for over 10 days and still not received it. Zero responses from support aswell.
I've sent two tickets with the request numbers of 262851 and 264552. I hope someone from the PlayerAuctions team can see this complaint and respond to my tickets as soon as possible.
Thank you.
Hey Richard, I got info that my mail is apparently blocking the verification emails getting send to me ( I checked with my provider and they said nothing is being blocked on my mail tho) so I don't know where is the actual problem.
If the problem remains with my email I'm up for changing the mail to like a g-mail one which might fix the problem.
Sorry for the late replies but was out of the country for 5 days I can reply fast now. I would really like to solve this problem and be able to login.
Thanks.
I've replied to the e-mail, also I don't think i can change my e-mail adress without login in to the account Richard. Or I'm not aware of a way to do so. check my e-mail reply ^^
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing back. I hope you had a grand and relaxing time with your vacation!
We created a new ticket for you, and for reference the ticket # is: 273255. One of our agents will contact you directly to ask for some information so we can validate your identity and assist with the email change. Please ready the email account you would like to use, since our agent will ask what the new email is that you would like to use on your account.
Rest assured that any info you share will be treated confidentially and will not be shared outside of PA. I will be gone on Saturday and Sunday here, but if you have any questions you may just reply back to the email our agent will send you. You may post here as well and I will get back to on Monday for sure.
Have a good weekend soon, PotatoG!
Best regards,
Richard
I understand what you meant in the mail and that is indeed a valid concern. I am now talking to our staff and we'll see about contacting you either via email or via phone call (we won't call you yet before we make a confirmation via email — don't worry) to see about changing the email without requiring you to login at the site (since that is also not possible).
Thanks and I hope you have a good day ahead, PotatoG.
Best regards,
Richard
We're very sorry for the lack of replies. We have consolidated your concerns in ticket #262851, and we have sent a reply. You will need to change your email address to be able to use "forget password". Please try that if you can.
Kindly write back here or send a reply to our email if you have further concerns, PotatoG.
Best regards,
Richard
Replied
problems with disbursements after paypal changes.
Playerauctions decided to not accept and pay using paypal anymore, then they recommended payonner to recieve money.
I've made a account in payonner and verified all the documents they asked (lost 2-3 days in the process).
Then the playerauctions website don't allow me to change my disbursment method to payonner, so i have to send a ticket, a week latter finally i have changed the disbursment method to payonner.
Now, 4 days AFTER changing the disbursment method i still don't have recieved the money of the orders i've done, one already is pending since day 25.
6 orders waiting, i've sent a ticket about this and the person who responded said i've to "claim" with my SKRILL account wat is happening, so, the person probably don't even see that i am using PAYONNER not skrill.
This is very annoying. I"ve stoped my sales offer since i don't know if i will recieve and WHEN i will recieve money again.
I've sent the screenshots about my payment options, showing to the person that he is wrong about my disbursment channel on support, he don't even have responded yet (1 day).
Hello Richard!
Can you please try again now? they finally have accepted my account.
Richard, they finbally accepted my account., can you try again now?
pending disbursements: 4969612, 4995722, 4992190, 4989360, 5011205 and 5011410.
This one: 4969612 got updated TODAY and the disbusment have been sent to my PAYPAL, this is just AMAZING.
Please tell me you guys will bring back paypal!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing back. I was able to check that you have successfully changed your disbursement account to Payoneer — thanks for doing that! As for your order status:
This is now paid to you:
4969612
These are still pending on our system:
4995722
4992190
4989360
5011205
5011410
I have released these pending payments to your Payoneer account and I will be requesting a follow up so you can get the money soon. Thanks for your patience.
Best,
Richard
The payment is now pending, but it's not being accepted by your Payoneer account. Please contact Payoneer and ask them to accept the pending payment, as shown here in this screenshot:
https://i.imgur.com/1pZonIT.png
Hope this helps.
Best,
Richard
Thank you for writing back. I will be escalating the order IDs to our finance department so your payment can be processed soon. I'm very sorry but PayPal won't be back for an indefinite amount of time, and for now we will process all payments to Skrill and Payoneer accounts.
Sorry again for the inconvenience, BRSeller. Write back here if you have further questions or concerns.
Best regards,
Richard
I'm terribly sorry about this. Could you please check again if you already have your disbursements? We had some delays with disbursements last week, but if yours is still not processed, could you please write back the order IDs here so I can check and follow up on my end? Please send a copy of the order IDs to support@playerauctions.zendesk.com so our staff can also check on our end.
We will do what we can to expedite this if you still haven't got your payments.
Best regards,
Richard
Replied
playerauctions is not responding to my help ticket...
I have sent NUMEROUS tickets and have zero replies. I simply want to reset my password on my email and it has been over two weeks with zero replies. A temp email password is NEVER sent to my charter email and I have sent numerous Help Tickets with ZERO answers from Player Auctions.
I have sent in the following tickets with NO HELP.
260464
260772
258078
257319
261860
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry that you received no replies. We have now consolidated the tickets and I've escalated it to a staff with priority. We'll check on it to see how we can sort out your two accounts.
Best regards,
Richard
Replied
payment declined but still charged twice!
I tried to buy a account for 778$ i was charged twice but yet it still says i was not charged? THEN WHY IS over 1500$ gone?
order ids
5021763
and
5021824
i would really appreicate if these were actually refunded. i have read some real horror stories about your customer service and i hope they are not true, I would appreciate any response 1500 is alot of money to worry about!
Thank you for your response, Happy belated 4th to you as well! thank you for all your help i will follow up with my bank and ask again, i have no doubts in my mind you guys are doing your best on your end.
thank you again for helping :)
Thank you for your understanding Richard, I have not received the refund yet. last time i contacted my bank they said the charge was not voided yet (2 1/2 days ago) i think the 4th of July may have slowed down the process of the refund and i totally understand, Thank you so much for your help so far hopefully it will be back soon got a trip coming up and want to get some souvenirs ;)
It has not unfortunately, it still is a pending payment, But thank you for your response. Honestly im glad you responded, i dont know why other people are so mean to you guys :)
My PA account name is ashcandy
The complaint has been investigated and resolved to the customer's satisfaction.
I sent our finance team another follow-up request. It has been voided on our end and you can ask your bank for the following transaction IDs:
Void Transaction ID: 350602
Void Transaction ID: 350664
Just the same, I asked them to verify these to make sure we have properly sent the refund. Belated happy fourth of July, btw! And I hope you have an amazing trip soon. :)
Best regards,
Richard
Thank you for writing back. Our agent sent you a reply to ask if you already got the refund — could you please reply there and here as well for us to know? It's possible the refund was delayed a bit. If you still haven't received it, please accept my sincerest apologies. We will be here to ensure you get this refund as this is your money.
Thank you for your kind understanding, Ash.
Best regards,
Richard
I'm very sorry for the trouble you had. I have now escalated your order IDs for refunding — please note that refunds for declined payments are automatic, and you may have received it already. The escalation process is on ticket 260551; Please check your payment account upon reading this, it might have made its way to your account already.
Best regards,
Richard
Replied
disbursements not received due to unprofessional and unethical behavior
I am a verified seller and has made them some money since May 2017, my disbursements method of transfer is via Paypal.
All of a sudden with 10 disbursements pending as of this writing they just abruptly removed Paypal as a disbursement option, only bothered to inform AFTER they removed Paypal with a vague message, mostly intended for buyers, no advice as to what and how will their sellers who chosed Paypal as disbursement method will get their money and when. Just like that, like it's nobody's business. No prior warning, no announcements to prepare their sellers who have chosen Paypal to make decisions on how to access their money that they have entrusted to PlayerAuctions by using their service. So unethical and indifferent to the interest and concerns of their money-makers (sellers).
I am beyond frustrated as to how and when will I access my money since they can't be bothered to address this concern and they seem to be dedicated on their unavailability to their customers (both seller and buyers) - no live chat, no contact number for support to call - their listed contact number directs you to a fax tone and their e-mail support takes forever to respond to any concerns (my last one took them 19 days to respond.)
Irresponsible beyond words.
There are legitimate reasons why a seller choose Paypal, in my case it's connected to my E-Wallet that I use to pay for local bills and stuff. Skrill and Payoneer is not an option where I am at.
Skrill charges higher than Paypal plus your charges, how much am I left with? Payoneer requires me to open a local bank account (Skrill as well), charges 3 dollars per transfer and takes 2-5 days for me to access my money. Paypal transfers my money within seconds and is popular enough that it is a service available with my local E-Wallet. Do you guys understand the inconvenience you've put us through and how hurtful to learn that you can't even be decent enough to inform sellers way ahead before removing Paypal?
I don't think it's easy for everybody to open a bank account, not to mention the Average Daily Balance that bank requires, what will happen to those sellers who is unable to open one to be able to use Skrill and Payoneer? Not informing sellers before removing Paypal means some sellers money will be in your hands unclaimed until their circumstance changes.
What caused you to remove Paypal? As one of your money-makers I'd like to know. I deserve a proper explanation as to why you've put me into this situation because you've chosen to inform us only AFTER.
With every transactions we have with buyers you guys demanded honesty from us and yet you can't be honest to us about this. I follow your rules and have maintained 100% rating because I want to be trusted by my customers. I am your customer in a way because I bring you money and this is how you treat me with this irresponsible action and lack of transparency.
I'm terribly sorry that you did not get any replies to your emails. We're also sorry that the PayPal removal was abrupt - nobody really wanted to take it out and it was a difficult decision for us. For now, we would like to ask you to set up a Payoneer or Skrill account, and once you do, email compliance@playerauctions.zendesk.com so our staff can help you with changing your payment account. Rest assured that your money will remain intact with us and will never be deducted in any way.
Best,
Richard
Yeah, really annoying.
4-6 Disbursments in the queue too, the Problem is: i don`t trust Skrill or payonner - the companies that they have has a option to make the Disbursments now.
Making a fast search on google i find ALOT of complains about those 2 companies here on my country - seems like they (Payonner and Skrill ) just close your account and keep your money.
I belive that Paypal should have closed their account and frozen their money to they make this move this fast.
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PlayerAuctions Contacts
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PlayerAuctions emailsmarcom@playerauctions.com100%Confidence score: 100%Supporttrust@playerauctions.zendesk.com100%Confidence score: 100%Support
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PlayerAuctions address11301 West Olympic Blvd Suite 337, Los Angeles, California, 90064, United States
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