PlayerAuctions’s earns a 3.8-star rating from 397 reviews, showing that the majority of gamers are satisfied with transactions.
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PlayerAuction Account Suspended for no Reason
Hello, so uh I just created an account in PlayerAuction and I got randomly suspended like I just started using the Website and I got randomly suspended, I don't know why but maybe because I tried to verified my account twice or something I don't know, so yeah please unsuspend my account I literally just joined.
Desired outcome: I just want to be unsuspended since I want to sell stuff in PlayerAuction
I paid for an Account but it still says Pending Payment.
Hello
On 3.06.2022 I wanted to buy an account for 900$.
I registered and started the process to buy.
I paid via Skrill with the transaction number [protected].
If that is what it is.
After paying I was redirected back to the playerauctions page and the money went down from my account as expected.
But the process is still on pending payment.
I don't know where my money is or what went wrong.
I haven't received an exact or explanatory answer from support either.
Desired outcome: I would prefer to get my money back or have the problem fixed so I can continue with the purchase.
The complaint has been investigated and resolved to the customer's satisfaction.
Buying Valorant Account
I attempted to buy a Valorant account twice and both times it said my card was declined but the money was still taken from my bank account, both times for the same amount since it was for the same account I was buying. The amount was $21.42 both times which adds up to $42.84 in total that has been taken from me and I have received nothing. After entering my payment information and submitting, I was not directed to the next screen in the process which I believe says the "Delivery" but instead I was redirected to something that said the card was decline and that I should input the information again or try a different payment method.
Desired outcome: I would like a refund for my purchase considering I received nothing for them and will not try again so i do not risk losing more money.
The complaint has been investigated and resolved to the customer's satisfaction.
Verification
SCAM, TROLLING, ROBBERY!
First, they take the money and then they ask for personal ID and credit card photos to do the verification. When they receive everything they start trolling and asking for clearer images, more and more proofs going back and forth for hours.
Even though the images are perfectly clear they troll even further and send a generic email saying that they can't verify offering alternative payment methods.
They can't verify after receiving your personal information!
ID theft? Creditcard theft? Just a scam website? Maybe even all the above.
Stay away, people.
Desired outcome: verification or refund
The complaint has been investigated and resolved to the customer's satisfaction.
Bought a product got suspended few minutes after - norefund
- Bought a LoL gift and after Isent my username and server to the seller as posted in the add ( image below)
- banned for giving my username to the seller
- no refund
- not replying to my tickets while they kept the money
- Order ID 8926727
Desired outcome: refund or proceed with the order.
The complaint has been investigated and resolved to the customer's satisfaction.
Suspended for no reason
my username is Berryze i got suspended for adding a email to my payment methode can u believe that, i sent 10 tickets all i get is ignorement, poor service by this company ive waited 10 days to get a simple reply that says We've got news for you: Your ticket (1014090) has been updated!, guess what im still suspended lol
The complaint has been investigated and resolved to the customer's satisfaction.
Payment not received
Auction been cancelled.
They transfered back the small amount of money they used for to check my bank account, but not the actual money I transfered for the product.
Order id: 8882627
Stay away from them! They are useless!
😞
The complaint has been investigated and resolved to the customer's satisfaction.
Instant Delivery Calims
I went to their site to purchase a Smite account to merge with my personal one, so that I may acquire the skins that I have wanted since first starting the game. I submitted my payment via Apple Pay and expected my product as soon as I pressed pay. The reason I had this expectation was that the seller labeled the product delivery as instant. This was not the case, I was instead emailed by their support team. The Order ID was/is 8905104. They shockingly asked for all kinds of personal information, which I kindly provided as I didn't see a security risk. I provided photos of my government ID with the DLN and DD redacted, my payment card with the first 12 digits redacted, my face with the government ID next to it, and a screenshot of my bank statement detailing the $189.43 purchase. After sending these, much like other people I've seen who have filed complaints on this site I was told the the photos provided were not satisfactory. I checked them in the emails sent and though they were a tad dim, all required information was clearly visible and legible. I have now informed them that I will be reporting their service as a scam/fraud site. I ADIVSE THOSE WHO DO NOT WANT THEIR TIME WASTED TO AVOID THIS SITE.
Desired outcome: The product that was paid for, an Xbox account worth that includes the "Demon Pact Anubis" skin for Smite. I will have my bank deauthorize the payment in 24-hours day and the money will not be given to this, what looks to be, scam service.
I have since canceled my order, for which I got a complete refund. I also deleted my account with this service. DO NOT USE THEM THEY WILL WASTE YOUR TIME.
The complaint has been investigated and resolved to the customer's satisfaction.
My playerauctions account
5 days ago on 12-04-2022 I got the email that my player auctions account got suspended and they did not mentioned any reason. After emailing them they sent me this following email:
Hello Ameerhamza,
Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.
Moreover, as stated in our User Agreement, PlayerAuctions may suspend or terminate a Registered User's Account at any time if:
a. In PlayerAuctions' sole and absolute determination, there is any breach of the provisions of this Agreement by the Registered User; or
b. PlayerAuctions has reasonable grounds to suspect that information provided by a Registered User is untrue, inaccurate or is not current or complete; or
c. PlayerAuctions believes that User conduct is harmful to the interests of PlayerAuctions, its employees, directors, affiliates, or other Users; or
d. For any other reason in PlayerAuctions’ sole and absolute discretion.
You may read our full User Agreement here: http://www.playerauctions.com/help/agreement/
I appreciate your understanding of our policy. If you have any additional questions, please reply to this email.
Regards,
Zack
as you can see that is not a specific reason why they suspend me I worked very hard on this account for almost 2 years and they just banned me without telling me what I did wrong and they have my 1550 usd which I worked very hard to earn them. When I email them about money that they should at least give me my money they are not replying now it is so unfair to ban someone without giving them any solid reason and just taking their money.
I want my account and money back as I did not break any rule of the site and always worked hard to get my sales and stuff.
kindly help me
they answered to all their questions and there is no reason they keep my account suspend but they are not replying now
I feel like they suspend me on purpose GOD knows for what reason as they is nothing left that they keep my account suspended
I wanna request with the help of this platform that give me my account back as I worked hard on this account and i can not let it go.
regards
So now you guys are not replying and you guys don't have any solid reason to suspend my account which you can prove and back with and thats why you are not replying now cuz you dont have any solid thing to defend your slander its just soo heart breaking that yiu you can just suspend any account without any reason and then you dont listen wow.
Now you guys should give me my account back and i will be more cautious about things regards
hi playerauctions
it been many days again i haven't heard from you guys. Thing is first you slander me as a thief that i stole accounts and resell it but when i emailed your team and asked them show me any account which i sell twice they just change the accusation and tell me that my account got banned cuz i gave the wrong info on auto delivery
As i use auto delivery and it only happened once when the buyer made the dispute and i resolved it, I accidently use caps and i corrected my mistake and i never repeat it now tell me why my account got banned? as you guys keep changing the reason and telling me that i didnt provide any evidence how can i provide any evidence because you guys didnt ask for anything thing what i am suppose to show ? i just feel like you guys banned me cuz you guys were just bored? or something cuz you didnt provide me any evidence which shows that i am guilty ? or you guys banned me cuz my account have 1.6k usd? otherwise i dont see any reason of my suspension as i did nothing wrong
i request you again please look into my matter and give me my account and money back
regards,
ameer hamza
Sir i didnt show you anything because you didnt ask for anything i dont know what you guys wanna check if you tell me what kind of evidence you guys want i will provide it but you guys only have 1 answer to all my emails which you guys copy paste every time that my account got banned due to risk management thats it? Tell me where you ask me for any proof or anything that i can provide ?
Now i got email my ban was due to i out wrong login details in my offers it was only 1 time and they warned me and it never happened again and i replied to them with valid points and waiting for their answers but the thing is you said that i got banned cuz of selling same account many time so i ask them show me any offer that i sold twice now they changed the reason.
I think you guys don't have a sold reason and banned for nothing or i dont know why!
I request you to give me my account back. As it is my 2 years hard work and i just cant let it go
Regards,
Ameer hamza
Hi playerauctions,
Its been so many days you guys are not responding to my emails and nor replying here as i told you before tell me what evidence you need so i can clear my name but you guys are not replying and it looks like you guys dont have any proof that can justify my suspension and idk why you banned me.maybe some hatred and you just can't keep my money and not give me any solid reason i demand my money back and if you are serious about listing to me and want to resolve this i can prove i am inoccent you told me that the discussion will be private but you have to reply to my emails so we can start a discussion ? Hoping for a better answer
Regards,
Ameer hamza
its been more then 48 hours and i didnt get any answer yet and they are not giving me my money as well which i worked very hard for and whenever i msg them they never reply and I think they just do not want to listen to me and impose their decision which out listening to my explanation and it is not fair
.
I can provide any evidence you guys need please give me a chance to prove my innocence. so i can get my account back and also give me my money as i need it for my household stuff.
regards,
ameer hamza
Sir its been almost 48 hours they are not responding to my email and your team is not even giving me my money and they only have 1 answer that they always copy and paste that i got banned because of Risk management [censored] , you said they will discuss the case with Me so i can give them evidence and prove my innocence but they are not even replying. I just feel like my all hard work of 2 years got in vein. I request you again pleas look into my matter and resolve it.
Regards,
Ameer hamza
Hey thel pal
Can you tell me what is BBB as its been 48 hours and they didn't replied to my emails and they are not listening and they are not even giving me my money which i worked so hard to earn and i need it so much kindly tell me about BBB
regards
Ameer hamza
Sir i have emailed them and still no response i can provide any type if evidence required as i know I did not steal and i will never ever do it. It is against my morals i am just waiting for reply from your management team hope they respond to me soon. Regards,
Ameer hamza
Sir i have tried many times to contact them but they never listen to me they didnt Even bother to tell me the reason i got the reason with the help of this platform. I will try to contact them again so i can prove my innocence and what about my money sir? I need it as i work so hard to earn it can you help me get it? I will email them and let you know their response i hope they listen to me this time
Regards,
Ameer hamza
sir i think there is a confusion you guys should have contacted me before making that decision. I tell you what there is the misunderstanding as i use same emails sometimes for different accounts i tell you why i buy accounts and resell them as I have sold many accounts every time i cant make a new email so what I do is when someone buy a account from me i change the email to their new email and I use my email to buy another account that is the miss understanding if you guys please give me a chance i can show you i just use the old email i never sale the same account.
you guys have my money which is 1635 usd kindly give me that money and you can contact my buyers who bought accounts from me and ask them if i ever take back any account i just use the same email i just realized i made that mistake which i wont ever repeat it i will make a new email for every account kindly give me 1 chance to prove my innocence as I believe that every one should get the chance to explain themselves an please kindly give me my money as I work hard to earn it
regards,
ameer hamza
Origin Account lost / never sold
I created a secure Gmail account, as to transfer ownership through PlayerAuctions, to sell an EA Origins account. As I am a legitimate seller, customer security was secured within PlayerAuctions. As PlayerAuctions is the only server in possession of the password information for the email in question, they are the only ones able to provide me access to the account of which I never sold. I'm requesting my sale information, as there was never a completed sale, so I can regain access to the account.
Desired outcome: I would like my account information given back to me, as it rightfully belongs to me.
The complaint has been investigated and resolved to the customer's satisfaction.
Payment
Your website took $225 o of my account instead of what it was supposed to be which was $75.
It withdrew $75 3 different times
I need my money back now.
This is the second time you guys have done this. I requested a refund of $81 last summer and never received that either. This is absolutely ridiculous
Desired outcome: Refund
Account suspended
I have just signed up. Never signed up before, never bought anything, sold anything or promoted anything. I have never had a chat with a member of this site because they disabled all my functions on it. You want ask me why and I am gonna explain everything to you. I did read a lot of reviews that this site bans for nothing. I contacted support centre to figure out the reason of getting suspended.
I don't know what's going on but contact centre replied to my request answering that I am from Ukraine. Come on, this is an american site that bans people from ukraine. Just a simple racist and scum site that doesn't deserve to provide its services because of the racist politics and disrespect to all citizens of Ukraine.
Desired outcome: eliminate restrictions and let people from Ukraine sell on your site
The complaint has been investigated and resolved to the customer's satisfaction.
Player Auctions suspended account
Mt account was suspended after i forgot my login information and made a new account not knowing it would suspend it. I did email back and forth to customer service but they said there was nothing they could do which made me very upset. i cant use my old phone number so i tried my wifes and it was then suspended.
I had no negative feedback on purchases i made or items i sold but they were unwilling to work with me. How can they suspend someone for a mistake like this. I then tried multiple other times with the same result.. if i cant use my number how can i make a account this needs to resolved very poor customer service
Desired outcome: All i want is to be able to a create account again and use the services this is rediculous
I am unable to create an account my phone number is already in use
I no longer have any account. i deleted them hoping i could make a new one not knowing this and when i do it automatically suspends them i found a couple tickets but the accounts have since been deleted as i said.
ticket# 552067 and #552011 one representative said this
Upon checking, your account has been suspended for being linked to your main account xxxxxx1 which you have deleted. We regret to inform you that once your main account has deleted, you can no longer access our website nor create a new account.
if i would of know this it would not of been deleted. please help
The complaint has been investigated and resolved to the customer's satisfaction.
Payment not received
On Feb-24-2022 I put a League of Legends account on sale. Later that day I received a message from your team saying: "Congratulations. Your account has been sold to "(name)". Kindly send the following account to "(his Gmail)". You will get paid instantly once he has received the account." .
I had it on automated delivery so I was supposed to do nothing but wait for my payment. I read that I have to wait 10 days to get paid ( 3 + 7 days from After-sale protection). Today is Mar-8-2022 (the 11th day) since I received that message and still nothing. Am I supposed to wait for a bit longer ? Or does that mean that this guy didn't even buy the account at all and I need to put it on sale again?
Desired outcome: I need an answer as soon as possible please. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Apex legends account
I accidently give my discord username to buyer
I didnt know about this policy and they suspended me
I am extremely sorry
Player auction please review this and give me another chance
I have a school fee to pay
Pleasee!
KnightX_V id
[protected]@gmail.com
The customer service is not making any responds to my report and it was twice i report and they just ignore it.
I want to change my old number but i dont have it and ive already submit twice to them all the requirements and they just dont care and ignoring me.
Desired outcome: I want my case to be solve as possible just to change my number in new one i have.
Refund over cancelation
Will be a month and still don't have my refund called the bank so no transaction are pending take seriously your job and gave back what is mine! You automatically answer same thing that you did the refund and the problem is my bank so guess what my bank says there is no transaction GAVE BACK MY MONEY
The cancelation was made on January 15 how long i need to wait until you take action? Are you expecting to win interest with my money holding it back for a month. I'm tired and angry with your company are waiting to never pay me and steal money for me? I will take action because i have all the evidence of the debit done of my account and of your lack of responsibility.
Desired outcome: My refund
The complaint has been investigated and resolved to the customer's satisfaction.
They suspended my account for no reasonable reason AT ALL
So after trying to make a purchase on WoT account, they required me to send my debit card used (as a photo), my DL, me holding my DL (selfie), and transaction on the bank associated with my debit card. I did ALL of these. After these, they further request from me my info (full name, address, contact number, etc) because name registered to my PA account is my another family member. They mention, "We will have to update first your PlayerAuctions registered name as per your ID before we proceed with your order. If you authorize this, please fill out the form below" -> which I did above. After doing ALL this, giving my personal info and even my selfie, and further providing info as requested, the purchase I made is declined. THEN, they send me an email that my account is permanently suspended. WHAT? What did I NOT do that they requested of me? I have all email threads and everything for proof.
Just found out PA works from Shanghai, no wonder they smell fishy. My day is ruined not because I wasn't able to buy the account but because I wasted stupid time on pathetic low-life scumbags.
Thank you for listening.
Desired outcome: I hope they will suffer for what they did to me.
Dear Richard,
It's been 2 business days since I sent over requested items to be reinstated and they haven't responded to me yet - I will still wait - but it's getting a bit frustrating (2 days waiting just to be reinstated). Would really appreciate if they can take some action soon.
Best regards,
Dear Richard,
I decided I wanted to be a member of PA again and put in a request # 942688 following your detailed instructions. Hopefully my account will be reinstated soon and I will keep an eye on purchase orders I am interested.
Have a good rest of the week,
Best regards,
BongBong
Richard,
I want to sincerely apologize again for my rude behavior / messages that I sent the other day (my comments were baseless and words just came out of my emotion which are not true at all) - to all of PA staff members that I communicated with and thank you for the clear explanations and knowing my situation very well. I agree with you everything. For now, I am going to put hold on creating my 3rd account and when I do, I will make sure to follow all your instructions given here.
I appreciate everything!
Best regards,
Richard,
First of all, I want to apologize as some of my words may have been upsetting because I was really mad last night - after sharing all of my personal info, doing everything they ask me to do, they not only let the order go through but PERMANENTLY banned me. I am 100% wrongly treated by them. I feel like you are someone I can talk to. I will send over all evidences of message email threads, etc that I communicated with your fellow staff. I did EVERYTHING in my power that they requested. I saw that someone already bought the account - I wonder if it's because they favored that buyer (for whatever reason) while they were pretending to sort things out with me? And in the end, because the buyer bought it finally, they just give stupid excuses for declining my order (which I was first PRIORITY) and moreover banning me?
My order ID is: ID 8564939. If you are someone that can handle my case properly, please look into it and I will give you all message threads and the like. Why I had to be unjustly suspended NOT because I am below 18, NOT because you have REASON to believe my payment account was used without proper authorization because I PROVIDED EVERYTHING!
It's funny - I clicked "2 comments" but nothing happens. On the right tab, I see the first few words of the post you made but I cannot somehow click it. Would you please send the message to my email please?
just received notification you posted a reply but I cannot see it. Sorry trying to figure this out
Richard,
First of all, I want to apologize as some of my words may have been upsetting because I was really mad last night - after sharing all of my personal info, doing everything they ask me to do, they not only let the order go through but PERMANENTLY banned me. I am 100% wrongly treated by them. I feel like you are someone I can talk to. I will send over all evidences of message email threads, etc that I communicated with your fellow staff. I did EVERYTHING in my power that they requested. I saw that someone already bought the account - I wonder if it's because they favored that buyer (for whatever reason) while they were pretending to sort things out with me? And in the end, because the buyer bought it finally, they just give stupid excuses for declining my order (which I was first PRIORITY) and moreover banning me?
My order ID is: ID 8564939. If you are someone that can handle my case properly, please look into it and I will give you all message threads and the like. Why I had to be unjustly suspended NOT because I am below 18, NOT because you have REASON to believe my payment account was used without proper authorization because I PROVIDED EVERYTHING!
Refund over cancelation
On January 14 I tried to buy an account for mobile legends and paid for it, after the debit on January 14 more than half a month passed and I don't have it back until this date in my account, the cancelation was made on January 15 because they wanted more private information for verification so I canceled. I just want my refund already called my bank so there is no refund, no transaction in transit no nothing about my money.
Desired outcome: Please gave back my money
The complaint has been investigated and resolved to the customer's satisfaction.
Refund
I made a purchase and was asked to verify! I was not comfortable with their verification process, and therefore cancelled my order! I have not received a refund or email confirming my ordered is cancelled! Money was taken from my account and charged! I want my money back please! I am not comfortable with sharing info via email, and i would like a refund! I emailed the help desk twice.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
PlayerAuctions Reviews 0
About PlayerAuctions
Overview of PlayerAuctions complaint handling
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PlayerAuctions Contacts
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PlayerAuctions emailsmarcom@playerauctions.com100%Confidence score: 100%Supporttrust@playerauctions.zendesk.com100%Confidence score: 100%Support
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PlayerAuctions address11301 West Olympic Blvd Suite 337, Los Angeles, California, 90064, United States
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PlayerAuctions social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024
Most discussed PlayerAuctions complaints
Account suspendedRecent comments about PlayerAuctions company
User stole my call of duty accounts and place it on auctionOur Commitment
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