Playtika
Reviews and Complaints

I've had Numerous unauthorized charges to my card. Even Days and weeks after I ever opened the app. I've sent Multiple emails to the company with nothing in return and no responses or refunds. $100 in unauthorized withdrawals! Absolutely ridiculous. Filing a dispute and taking legal action with my bank now because all I've read is that they're from Israel. No one can come up with a number to contact them and obviously they're not attempting to contact me

I've Paid Playtika over $1, 500.00 in the years I've been playing their online games.
Recently they have Not paid out the coins, rewards and free spins I've won (Over 800 Million coins) ...and just the other day, 2 prime suitcases, 38 million coins, 26 free spins at Fifty Thousand coins per spin. They did eventually send me 26 spins worth only five thousand per spin and told me that was fair!
Again, I have paid them over $1, 500 in real money...MY money.
I just wanted the fake coins and prizes (rewards)that I actually won.

George Copeland

On Tuesday, the game showed that if you set up Messenger with Lucy, somehow Turbo would given. I clicked on the ‘Tell Me How' link and it took me to Messenger. I did a couple of days on the trivia quiz, daily quiz, etc but haven't gotten Turbo. Plus you can't send a message asking about it. When I went to the FB page and clicked on ‘Send message' it just takes me to the Lucy one that you can't send a message on.

Dear Friends;

This is not a complaint. It is a request.

I really enjoy the game and must admit that I sometimes sit up too late playing.

I fell asleep at the Slotomania game last night around midnight and when I woke up I had lost 40 billion coins.

I was at 80 and then there were only 40.

Could you please return the coins I lost accidentally? I must have hit the max button by mistake.

Please?

Thank you,

Judy

Hi I have been playing soltomania for a few years now and have never really had any issues until recently. I have not got any of my rewards from the clan chests for the past couple of weeks. It will say my rewards earned so far are ... But when it ends I don't receive them. Could you please resolve this problem and it would be much appreciated by me and several other people too. Thank you and have a great day

they dont care about nonpaying customer and never get back to u.once u file complaint ur on there bad side and screw u over at every turn they can, like not giving u ace packs rigged machine and a whole lot more i have asked and asked for dash bar to be fixed nothin they dont care yes they have gave me coins but it does not make up for playing ace game for 16 hrs and going thru 500mill plus and not a dam thing. been on silver status for 5 years i see something wrong with that. please make things right and stop being so tough on me .

I play slotomania. daily dash has 3 requirements . second one you need to find three items in private eye. total bet can not be less one hundred million. I blew 9 billion coins didn't get one item towards the 6 you need in private eye. That's ridiculous. . You can check with my Clan. I am not the only one who is fed up with Slotomania.. There are other issues . They have not given back our hero's. It's been at least 2 months.

For the past 5 days(today included) Miami has frozen or booted me out mid round! I have lost 4 shadow cards, all my treasure chests, credits, etc etc...I have contacted support (8 times now) and nothing! The one response I did get they sent me 6 credits to replace what I lost! 6 credits, playing on 4 cards! With getting multiple bingo's through the last 5 days and not getting the pay outs, shadow cards, treasure chests, power ups, coins, experience points, ingredients..etc...
I sent support tickets multiple times, and this is the response I get
"We try being as fair as possible to our players and keeping our conclusions as close to the truth as possible. The best way of doing that is relying on our records. They are the best chance we have at finding out what happened exactly, and we go by them.

If one's claims are not supported by our records, and there are no other ways of disputing our resolutions, we have little choice in the matter." So I am basically being called a liar! If it was just me having these issues I can see them possibly not believing, HOWEVER if any of the people runny Bingo Blitz took the time to read what the people play the game are saying they would realize that the majority of players are having the EXACT SAME ISSUES! Not to mention they keep sending out the same response to everyone! I have been trying and trying to get contact information for someone to file a complaint against the individuals who are sending these emails to everyone. Fix the game or refund people what they're losing! It doesn't cost Bingo Blitz a damned thing to replace what players are losing! However calling players liars is going to wind up causing a lot of people to stop playing.

The wheel of stars does not work for me. I've collect stars from all the different seasons bur it will not allow me to spin to have a chance of winning free coins. I've been down to almost no coins and I've refused to spend big dollars on a game I love, but than I break the piggy. I would spend more for the game but I refuse to not get my monie worth . I find the game sometime does not function as it suppose to do. Wheel of stars is the feature causing me and one of my clan the same thing. Can't somebody help us. Wwe can't be the only two.

Dennis R

8/23/2019

Dear Friends;

This is not a complaint but a request. As I was shutting down last night (8/22/2019, around 2 AM), I accidentally hit the max bet button and lost everything. If you can check my play you will see that I do not ever offer that high a bid. It was an accident.

Can you restore my coins? 10, 000, 000, 000.

I know that this is my mistake, but it is a mistake. Help?

Please?

Judy.

when i want support normal you get a ticket but i get no ticket and there was a new support option live chat but now its gone ?
olso a bug ? its was good direct contact and there is olso a crap thing you have change the option to ask cards it was ask and it comes on my facebook page and now only you put it in the clan whit max 10 players i can ask it from them whit messenger please change it back or cost that to much money and why do you store the cards on the facebook server not your own server you get so much money on one day that you can have 50 servers or more store on a server is cheap you no that you make this game bad the fun go away by so much players put 10 persons from support on a computer only for reading complains but you no that why all this bad things whe spent all much money and is this our reward after 6 years playing i name you now buytika there are always bugs in a update but nevervin buy this and buy that the promo's working always please make the game better otherwise you loose many players and you get every day so much money from players i loose the interest in this game because all the things you are doing or you want to stop when you are trillionare?

this is my complain and get the tricks out the game you no what i mean
thanks a very unhappy player

I keep getting frozen srcreens from this game. Then you send a notice that I will be receiving added points to make up for your problems. None ever show up in the in box as promised. FRUSTRATING! !?
The last time occurred today with me receiving a note. From you saying you had noticed I didn't receive my. Bonus prize for the new board game just started.
The previous promise was a few days ago when the screen was frozen. However, nothing was received.
Are you teasing😳

Before the recent update, my minimum bet for the bonus features was 25-37.5 million per spin. On King's Valor, 50 million for all 5 characters gold. Effective this week, this amount has suddenly jumped up to a minimum bet of 125, 000, 000-150, 000, 000 per spin and 200, 000, 000 for King's Valor and the newest game released today.
These minimum bet levels are just too high. The minimum bet increments have never jumped so high so fast - This is a 4 step jump, usually just 1.
I can no longer play the games I enjoyed. And why pay to do something I no longer enjoy? Was this an error or permanent?

I have begged this company to find out why after spending thousands of dollars with your company that I get the worst game play. I've begged to speak with a member of management or to have a phone number to a live person so that I can speak with them about my concerns. They do nothing. This time they pushed me to far. I bough coins and within less than 10 minutes I had the worst luck yet again. I've had it. There has got to be something that can be done. I want answers. I'm even considering legal action after all that they have put me through. Yet they still do nothing.

could you please not make dashes so far out of reach but a comment was made i should not be gambling by tom jen but its there opinion and i have friends that i have made. and star dice is not much help and games are so tight never get anywhere because and iam not the only one and cant even get ace packs on ace featured games u go broke and never get ace pack

I played Clans and did not get nothing made it nearly to the end 70% away from finishing my clan for the week did not get nothing I do spend some money so someone needs to fix the problem I don't know if it's on your end or is there a problem someplace else needs to be fixed before I spend any more money I hope this is going to be enough information to fix the problem thank you

Your game is a scam now I am a paying players and can never win anything to keep me spinning and your customer service sucks [censored] like no other. Does nothing to resolve or make people happy or whole. This game has gone to crap and I'm almost level 12000 and it just keeps getting worse. Higher leveled players can't get any of the dashes or events accomplished because we have to bet to high!

494.82 in over charges/double charges over the last 2 months. And they are subtlety, so one does not catch them. No return emails. No contact phone numbers. Unacceptable. I have spoken with Apple/iTunes and they have given me information needed. I have filed a complaint with Apple and will also file with my bank Monday morning regarding fraudulent charges. (Side note: Apple would have refunded gas it not been such a high amount! And this is a common occurrence with this App.)

What is going on with your slots? Number one why are they so tight? I have played a lot of different games and all of them aren't paying out hardley anything not to mention the bonuses and free spins which are basically MIA!
Then there is when I am lucky enough to win a small amount of coins I don't even get the full amount! Example I had 104, 846, 332, I won 10, 000, 000 and my total coins went up to 106, 846, 332! Now it doesn't take a rocket scientist to know there is something wrong with that picture! Also I'm not getting a lot of what I win in the daily dash nor am I not getting my bonus when I'm lucky to get a bonus or free spins! This is not only wrong but I'm sure if I turn you in they would be very interested when I actually BUY coins and your slots take me down so far I can't play unless I buy more coins which isn't going to happen! I bet the higher up's would love to investigate Slotomania! This time I'm asking nicely for you to fix your slots so they pay out, more bonuses and free spins, have the correct amounts be credited properly, and pay what I win in the daily dashes, bonuses, and amounts won from special games like Snakes and Ladders and get some sloto cards which I'm getting zilch now! I play fair now how about you playing fair? Next time I won't be very nice and if all of this isn't fixed I may just turn you in!

Hello,
I just wanted to share how deeply frustrated and annoyed I am with the direction this game has taken over the last few years. This used to be a fun game - the progress was slow but you were still rewarded in the end. The community was happy, the games were evolving, things were alive.
During the last few years it's obvious that you want players to pay for the experience. I get it - you need elite and paying players to be able to function and pay your salaries - but at least, don't make it so goddamned obvious with all these insanely stupid PIGGY BANKS and whatnot. Don't make this whole game look like some silly class society where the rich are rewarded and the poor stand outside without anything. You want people to enjoy your game and pay because they like it - not to pay because they are frustrated and see no other way forward.
Also, this is a way to make desperate and addicted people do poor decisions - wasting their money on your stupid little game that has no real value whatsoever.
You haven't updated the slot games in... I don't even know? It's just pathetic. I would be ashamed if I was in charge of how Bingo Blitz works nowadays. I have saved up to 6000 credits now and if I'll lose them in 2 hours like last time, I will also be one of the hundred thousands that are leaving the game for other, better developed bingo games this very minute.