Menu
For Business Write a review File a complaint
Playtika Customer Service Phone, Email, Contacts

Playtika
Reviews and Complaints

playtika.com

Learn how the rating is calculated

1.1 724 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Playtika Complaints 724

ComplaintsBoard
R
3:48 am EST

Playtika Bingo blitz

I've had so many problems with bingo blitz, loosing credits cause the game freezes, the game cheats also cause they will give u the same card pretty much except they might change 1 or 2 numbers.tell how can u get a bingo off of 2 numbers also.missings items all the time to finish a map.but when u contact support they want to give u a few credits not even the amount u spend playing.

Desired outcome: It needs to be fix and give proper credits items

Read full review of Playtika
Hide full review
ComplaintsBoard
D
7:31 am EST

Playtika Payments

Payments to Playtika often go wrong. When contacting support they never have a solution, but advise contacting Microsoft store for a refund. But it's not a physical product, just playtime, so it's almost impossible to get that done. Playtika has to go after it themselves, but they don't. They don't care about customers. And the people at the support can't do anything, know nothing and do nothing.

Read full review of Playtika and 1 comment
Hide full review
1 comment
Add a comment
J
J
J Del
US
Mar 18, 2022 9:48 pm EDT

Stay away from this site they are Scammer you cannot win ,SAVE YOUR MONEY! Thief's.

ComplaintsBoard
D
8:25 am EDT

Playtika Downtown Vegas Words

Cheating at games again!

Desired outcome: Take them off internet

Read full review of Playtika
Hide full review
ComplaintsBoard
M
8:07 am EST

Playtika Purchase

I purchased 1.99 for the extra coins and cards and I never got them. You owe me all of it plus extra coins for my 3 hours of trouble with people at your company that couldn't help me.

Desired outcome: My coins and free stuff and inconvenience coins

Read full review of Playtika
Hide full review
ComplaintsBoard
B
4:28 pm EST

Playtika All my accounts are to return to the OLDER , NOT UPDATED VERSION of Bingo blitz or DELETE ACCOUNTS

I have contacted Support several times about my accounts being accessed by another person, ALTERNATE solution, send the link to change my password, to my phone
Yesterday I was logged in as user name Brazion( email [protected]@gmail.com). A mod was in chat room and n the SPOOKY SEASONAL ROOM and I brought up that I still was having issues with an individual on my accounts, ( items or duplicates constantly disappearing as well as I never EVER win anymore, also, a message stating to Reconnect as I was now connected on 2 different devices, exc.)
Immediately after, maybe within 2 min of her stating she turned this is to support my game shuts off, my device turns off and restarted, on its own and now the Bingo Blitz has turned into your RUINED AND MOST CONFUSING VERSION ON EVERY ONE OF MY ACCOUNTS. I want the other older, NOT UPDATED VERSION PLEASE. I WILL NOT PLAY ON THIS OTHER AS ITS HORRIBLE AND STUPID AND WHAT LOOKS LIKE A COPPY WRITTEN, NOT VALID, VERSION OF YOUR GAME.
I WANT THE OLDER VERSION PLEASE ON ALL MY ACCOUNTS
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com

Desired outcome: I am one of your most Faithful and dedicated player, I want the Older Version of Bingo Blitz, NOT UPDATED , OR YOU CAN DELETE ALL MY ACCOUNTS

Read full review of Playtika
Hide full review
ComplaintsBoard
J
11:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania

Its too bad Slotomania is rigged, was kind of a fun game.  You can see the algorithms repeat as the game goes on.  Its really too bad for Robert Antokol, Craig Abrahams and Ofer Kinberg, their greed has gotten them in trouble with one of the world's biggest drug cartels.   When the leader of the cartel found out these guys were ripping him off he was less than happy, rumor has it contracts were issued.  When a company is doing something wrong, you take out the top three in command,   then the company gets the hint, sounds like this is exactly what is going to happen here.  Everyone knows you do not rip off a major drug cartel, but these guys did, they got stones, I'll give them that.

Read full review of Playtika
Hide full review
ComplaintsBoard
S
6:15 pm EST

Playtika Çiplerim kayboldu

Merhaba ben sizin bir iyi oyuncunuz olarak şimdiye kadar hiçbir sorunum olmadı fakat dün akşam oynadığım makinede tam 3 kere paramı çaldı toplam 72 Trilyon param kayıp oldu. Dün yeni açılan makinede iki kaybımı ekran kaydını aldım ilk ekran kaydını almadım support ile konuşmama rağmen herhangi bir geri ödeme olmadı şimdi size ekran kaydını aldığım iki videoyu gönderiyorum ve dikkatlice iki videoyuda izleyin sonuna kadar izleyin ve ciplerimin nasıl öyle kaybolduğunu siz karar verin ilk videoda 88 Trilyon dan 66 Trilyona düştü sonra ikinci videoda 44 Trilyondan 24 Trilyona düştü videoları dikkatli bir şekilde izleyin ve eğerki geri ödeme olmazsa bundan sonra slotomania oyununu siliyorum ve önemli bir oyuncunuzu kaybediyorsunuz lütfen dikkatli bir şekilde videoları izleyip degerlendiriniz teşekkürler.

Read full review of Playtika
Update by Sali giazitzi
Nov 28, 2021 6:16 pm EST

Video

Hide full review
ComplaintsBoard
S
7:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika this a internet crime organization

pay for play with no rewards ever given, none at all ever, this site should be sued and brought up on charges of corruption and stealing, paying to play is one thing but never getting anything in return is another .somebody should be looking into the corruption on this site

Read full review of Playtika
Hide full review
ComplaintsBoard
A
2:29 am EST

Playtika Bingo blitz

Played in bingo blitz, 13/11/2021 - Angus chick - [protected]@outlook.com. zoo room, paid 900 credits for round, did not even play the game before system booted me out of room back to lobby. I spen 1 hour and 10 mins on the support chat with Luna stark and Bianca Russell (agents) to be told to come back in 2 hours as they could not find report, but the other agent could when I spoke to her, so I was lied too. I was then stole they could not find a fault, but didn't have updated report?
I Have 10k saved I. Credits, I don't think if I lied I would have that much saved up or spent 1 hour and 10mins in a chat room trying to get my 900 credits back!
Bingo blitz should be ashamed of them selves for stealing my 900 credits and refusing to give them back, saying they can't find an issue, but on the other hand saying they couldn't get the updated report? So how can they tell if they couldn't find an issue if they don't have a updated report! Thieves!
You shouldn't treat players this way especially over 10 years of playing BB
I would like my 900 credits back that were stolen from me!

Desired outcome: Refund!

Read full review of Playtika
Hide full review
ComplaintsBoard
A
1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Bingo blitz

I have a bit of a gambling problem even with apps you can't win real money on. I asked them to exclude me from being allowed to buy in the app.
yet they continued to let me buy no way to reject payment lost two grand from this and now it has really affected my mental health and has made me feel suicidal. I needed that money to go see my family since I haven't seen them in 9 years and my dad died. Now so is my nan and am financially struggling no.

Desired outcome: Payback of my two grand or I go find a lawyer pro bono to sue them

Read full review of Playtika and 1 comment
Hide full review
1 comment
Add a comment
S
S
SammTaylor
Windsor, GB
Apr 15, 2022 2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi I just came across your complaint. I have a similar one, but I've probably spent in excess of £10k. Did you ever get an answer to your complaint?

ComplaintsBoard
J
2:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playtika Items Missing On Wheels!

Few hrs ago, I won # 11)Sweet & Sticky; In room Sweet & Sticky (Room #663). I been having difficulties getting the item added to my account. I have won this item 3'xs .1st). 11/3/21 at 6:34pm. Today(11-6-21) 2'xs on the free spins at 7:25am and 11:08am. I was told by a Customer service Rep to wait 2hrs & nothing has shown on the acct. Please credit me the item missing ;Which is the Sweet & Sticky on the super wheels. I sent tons of screenshots to bingo blitz C.S & nothing. Keeps reoccurring over n over.😒🤬

Read full review of Playtika
Hide full review
ComplaintsBoard
K
5:45 am EDT

Playtika Slotomania

I am fed up with Slotomania and it's "lost connection, please reconnect". I'll find something else. That appreciates my patronage.

Read full review of Playtika
Hide full review
ComplaintsBoard
C
12:02 pm EST

Playtika Acct raided...missing 4 trillion coins. Game rip off and other tech issues.

Had 15 trillion coins one minute, gone the next. Daily dash problems...said completed then not, then any progress gone in slotomania. Complaint not long enough that is ridiculous. I could go on forever. Make purchases and don't receive all promised. Purchase anything and lose more in app. Need I go on.

Desired outcome: Answers and easier contact methods thur game app.

Read full review of Playtika
Hide full review
ComplaintsBoard
I
12:29 pm EDT

Playtika Bingo Blitz

This app was great until I made several purchases... Then suddenly can't get items for events game ends and freezes when I have bingo! On top of that requested legal contact info because I purchased my credits and they stole them in two rounds by freezing me out then tried to offer me less credit than I purchased what's the point in giving out credits if you will freeze the game this is digital theft offering a service then rigging the algorithm is stealing period and you guessed it they stole the gifted credits as well

Desired outcome: I want playtime banned fro. Business in the us let them rip off Israel Americans work to hard for this crap

Read full review of Playtika and 1 comment
Hide full review
1 comment
Add a comment
A
A
angelic27
Endeavour Hills, AU
Nov 07, 2021 1:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree app is a scam I lost two grand as got a gambling problem asked to be excluded from buying they never did this

ComplaintsBoard
H
10:05 am EST

Playtika caesars slots

my caesars slots games suddenly freezes when trying to load it has become very annoying

Read full review of Playtika
Hide full review
ComplaintsBoard
E
6:57 pm EDT

Playtika Bingo blitz

BINGO BLITZ:

After a long vacation, upon return, my last kindle laptop did not function anymore. So I had to buy a new kindle in sept.
Ever since I wanted to play bingo blitz on my new kindle, I could not get
Back my account with BB where I had accumulated over 7 seven, years
Worth of of bingo blitz points .
So I had to start all over again, which is V E R Y annoying to me.

How can I get my old account back?
If do not grant me restitution, I will never play your games any more.
I had accumulated over over 7 thousand BB points and was high up
there with cities, my recollection is NORTH POLE.

I hope you will pay me BACK my lost points.

Erika Pool
[protected]
Email: [protected]@gmail.com

Read full review of Playtika
Hide full review
ComplaintsBoard
D
5:34 am EDT

Playtika Playtika / Vegas downtown words and slots

I am involved in this suit.I have $1834.32 coming to me sometime! Was suppose to be in 2 installments with the final monies paid on Oct.4th.I still have not received a PENNY! All I get is lies! Last month I was told the check would be mailed end of Sept. yesterday I was told by playtika the checks will be mailed end of Oct. ! I've been getting his run around from platika since March! Playtika gave me the amount my check will be, member number everything but a CHECK!I need help!

Desired outcome: Get my $1834.32

Read full review of Playtika and 1 comment
Hide full review
1 comment
Add a comment
A
A
angelic27
Endeavour Hills, AU
Nov 07, 2021 1:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They took advantage of me I lost two grand too late to join the lawsuit. I asked them to exclude me from buying and they didn't they are greedy money hungry company and especially them getting rid of other things that gave you free credit. Purchase with real money then game has glitches and freezes and not getting items you win and they don't give them to you at all

ComplaintsBoard
R
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried before you if ignored the complaint saying that there was not a long enough detail. Having spent hundreds of pounds with you over many many years which you can easily check from your records. I am appalled that you choose to treat a suposed valued customer with such apparent disdain. Any worthwhile business should listen to its customers and react...

Read full review of Playtika
ComplaintsBoard
J
3:11 pm EDT

Playtika Random charges for unauthorized/unknown services?

Recurring Debit Google Playtika 6-1-21 = $10.30, 6-9-21= $2.05, 6-18-21= $4.11, 6-24-21=$12.36, 7-7-21=$17.51, 9-10-21=$6.17,

Pllaytika 6-4-21= $3.08, 6-9-21=$ 4.11, 6-16-21=$4.11, 9-10-21 = $6.17

These charges are on my US Bank debit card I have not ordered anything from playtika as a rule I do not use any services with a recurring bill only Amazon Prime and Netflix, not games, if i make a game purchase it is a one time purchase at that time for 1.99-2.99and I rarely do that. I have tried to contact Playtika in the past which is literally impossible, showing me intentional theft and deciet. I hope you can help!
Thank you,
Jennifer Zallar

Desired outcome: Return my money and stop charging me

Read full review of Playtika
Hide full review
ComplaintsBoard
M
8:17 pm EDT

Playtika Bingo Blitz

I have tried several times to open Bingo Blitz and I just can't get it to work.
I have even deleted it and re started it again on my iPad.
I get as far as opening page, then that's it.
I have been playing this game daily for quite awhile, with no problems, but seems past year, I have trouble loading the game.

Marilyn Maroulakos
[protected]@yahoo.com

Read full review of Playtika
Hide full review

Playtika Reviews 0

Looks like Playtika has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Playtika, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
How to file a complaint about Playtika?

Here is a comprehensive guide on how to file a complaint against Playtika on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Playtika in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Playtika. Mention key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after ensuring all information is accurate.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any progress or resolutions.

Make sure to follow each step carefully to effectively file your complaint against Playtika on ComplaintsBoard.com.

Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.1
465 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all Playtika contacts
Playtika Category
Playtika is ranked 3 among 91 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.