PODS Enterprises review: Damage pod and items inside the pod

Greetings,

I must begin by sharing an exasperating experience I recently encountered with Pods. My objective was to have my two 16-foot containers extracted so that I could transfer the contents from one container to the other, subsequently returning the empty one. However, the ordeal that followed was quite remarkable.

Initially, Pods informed me that both of my containers were situated at a specific location, which we'll label as Site A. Yet, upon my arrival, I was utterly confounded as the two containers were nowhere to be found at Site A. After numerous calls to Pods' customer service, they insisted that their computer system unequivocally indicated that the containers were at Site A. To my chagrin, I was informed that they were actually located at Site B, a 45-minute drive away from Site A.

My next step was to journey to Site B, which consumed half a day of my time. Upon arrival, we managed to locate one of the two pods relatively swiftly, but the second one proved elusive, taking a full hour to discover and eventually move to their designated parking area for access.

Regrettably, it was during this inspection that we observed external damage to one of the pods. Evidently, someone operating a forklift had the forks to high and damaged the side of the container, resulting internal contents sustaining damage. I promptly lodged a damage claim on the same day, yet to my dismay, there has been no communication or resolution regarding the matter.

To compound matters further, my attempts to contact customer support have been met with sheer frustration. I have sent multiple emails to [protected]@pods.com, only to receive no response whatsoever. Astonishingly, one Pods customer service representative even suggested that these emails might not be attended to.

As of today, September 26, I am still left in limbo, awaiting a response and resolution to the damage claim. Furthermore, I've lost count of how many times I've had to endure lengthy phone calls with customer support, during which they initially denied having any record of my claim, only to miraculously locate it after a grueling 45-minute conversation.

In summary, my experience with Pods has been marred by miscommunication, inconvenience, and a severe lack of customer support responsiveness. The current status of my unresolved claim only exacerbates my frustration with the situation.

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