Pos Malaysia
Reviews and Complaints

Please somehow do something regarding the delay in courier service of poslaju.
My item already delayed many days.

Why should the courier service stop during MCO?
It had been written that courier service are allowed to operate during MCO!

I understand with a bit delay, but why suddenly they close the line call to track the part status.[protected] The call operator told us to email or go to website. The tracking status didn't update at all.
I even went to pusat mel nasional to try to pick up my item but none staff help me to search for it. Plus the mel nasional itself didn't provide any phone number.

This is something not professional.

How can I feel my item is safe if they didn't even know where the item is?

My tracking no: EHA133736524MY

Please do something.

Thank you.

Very bad services they provided, I had send a parcel to my customer and pos laju staff had pick up my parcel since 7/4/20, I had track and trace on the system they provided no updated at all, I try to call them with the contact number they provided but almost 1 week jo people pick up a phone at all. Ask pos I also tried with the answer can't help. I am human not robot poslaju cannot set a robot to answer our question rite, until now I am still looking what other way to check where is my parcel location now... complaints had made to pos laju also no response. Not recommended use Pos Laju this is not the first time. Their standard operation procedure stupid poor like [censored] even though is not MCO lockdown their service also same

From,
Muhammad Taqiyuddin,
No22, jalan anggerik,
Kg melayu
86000 kluang, johor
[protected]

To,
Mr. Churchill sathiyanathan Albert,
Zenith Residency, B-09-09, Tower B, No 1, Jalan SS7/26 Kelana Jaya 47301, Petaling jaya, Selangor.
[protected]@gmail.com
[protected]@gmail.com
+[protected]

EP635474303MY not yet delivered to my place already made request for the same. But No response from Kelana Jaya poslaju. Kindly update my package status. It's a bike single seat cowl.

Saya telah membuat pembelian secara talian melalui shoppe, berdasarkan kemaskini penghantaran yang telah dimaklumkan, barang saya telahpun berjaya "shipped out" pada tanggal 05.04.2020.

Seterusnya, item telah "posted over" ke kaunter pada 6.4.2020. Kemaskini terakhir ialah pada 7.4.2020 menyatakan bahawa item sedang diproses. Dan sehingga hari ini tiada sebarang update dari pihak poslaju.

Boleh saya tahu apa status terkini penghantaran barang saya? Berikut saya sertakan maklumat berkaitan barang saya ;

I) jenis barang : baju uniform putih
Ii) total harga order : rm 134.00
Iii) no tracking : erb [protected] my
Iv) alamat penghantaran : tingkat 3, flat guru a, sk taman tawau, 91000, tawau, sabah, tawau, 91000, sabah. (atas nama : nur mohd syazwan bin abdul kassi)

Sekian,

Sebarang keperluan maklumat lanjut boleh hubungi saya melalui maklumat berikut ;

Nur mohd syazwan bin abdul kassi
[protected]
[protected]@gmail.com

Tracking no erb563492985my

Update dispatch out from transit office 7/4/2020, now 11/4/2020 senyap tanpa update dimana barang tersebut. Come on la pos laju dari klang ke sepang sampai 4 hari dispatch out tak sampai lagi... Please cek my item.. Urgent.. Please work in trust!.. I support pos laju.. Tolong la cri barang saya tu.. Tak jumpa barang tu call la saya bagitahu jangan senyap seribu bahasa..😒

There is no any new updates on the tracking number. My item supposed to get 2 days before but I still haven't received it. There is only updates until the consignment dispatch out from transit office. It has been 1 week the seller placed the order. Why the services too slow? Although there is covid19 but the offices and the services still available right but the services still slow compared to other delivery partners.

Assalamualaikum & Salam sejahtera
Seperti merujuk perkara diatas, sy ingin membuat aduan berkaitan 2 orang staff Di kaunter cawangan seperti diatas atas kelakuan yg kurang ajar serta me layan customer dengan cara acuh x acuh serta suka memperli customer Jika customer bertanya & tidak tau sesuatu perkara.

Staff sebegini tidak patut utk berada Di bahagian kaunter. Ramai customer dah terkena, serta ramai yg mengelak utk tidak pergi ke cawangan itu. Jika ade customer bertanya, cara menjawab & bercakap dengan nada yg tidak sepatutnya.

Kebanyakkan customer komen staff yg sama, Dua2 staff perempuan, seorang loghat kelantan (Ina mengikut info, badan gempal), seorang lagi loghat utagha (Ayu mengikut info, gigi bersepah)

Harap Pihak pos mengambil tindakan terhadap 2 org staff ini utk jaga Nama baik pos Malaysia, disi saya Sertakan sekali screenshot customer yang ramai dah terkena.

Terima kasih

Salam/sejahtera hai pos laju seremban
Firstly barang saya di pos pada (23/03/2020)
Tapi sampai sekarang (8/04/2020) barang masih belum saya terima tapi dah 4 hari di poslaju seremban
Saya dah call [protected] tapi line busy
Saya dah call [protected] tapi tak jawab/line busy
Saya dah call [protected] tapi tak jawab/line busy
Kalau tak boleh hantar, saya boleh pergi ambil sendiri tapi tiada jawab
Eha138602382my

Saya nak buat aduan atau report, barang saya diposs pda 31/3/2020 dari mersing ke kulai, johor saya telah buat semakkan di online barang saya ade dimana dalam masa 24jam and sampai skrg 6/4/2020 saya tidak dapat tahu barang saya dimana. Saya sudah email ke posslaju and tiada respon and saya nk tahu keadaan barang saya skrg dimana. Kalau barang ditahan di mersing or ade masalah email me or whtsp/call [protected]
[protected]@gmail.com

My husband still didn't get my parcel and it's 2 weeks since I post it to him on 24/03/2020 from Johor Bahru.
I tried to call the customers service for follow up my parcel but no answer.
The tracking number is EE060888645MY.
My Report Number from Pos Laju [protected].
Please give me answer because its urgent for me. Tq

I didn't get my parcel and it's more 2 weeks since the seller post it to me on 17/3/20. I tried to call the customers service but no answer.
The tracking number is ERB382656788MY
You can contact me via email [protected]@gmail.com

My tracking number is ERB529783855MY. It was supposed to arrive yesterday, but the delivery was unsuccessful. I did not receive any call when they were making the delivery. All I know was the delivery was unsuccessful after checking the tracking number. The parcel was supposed to re send to me on 3/4/2020. But still, I did not receive the parcel. There was no information regarding where my parcel is. I am frustrated as I have no clue where my parcel is. Had they called me on Thursday, 2/4/2020, it would have settled as I would have received the parcel. I have called the centre 3 times today as in 3/4/2020. They kept saying that the second delivery is on 3/4/2020. Now its already night time, and I doubt there would be any delivery made. The customer service asked me to wait for tomorrow as they would re send the parcel on 4/4/2020. Worst come to worst, I might have to refund the item I bought and used different courier that is more effective and quick.

I'd buy an iphone casing since Sunday (29/03/20) and the items has deliver to Poslaju Batu Caves. I checked my tracking number ERB526585042MY and still ‘on process'. STILL ON PROCESS until now, Friday (03/04/20). Why it takes almost a week to process the parchel? I also call customer service contact but unfortunately, the number doesn't exist, like heck? Ur officer should determind and update your system & communication. Please have a check immediately on my track id because its been a week tho. Thanks

I got total 5 items stucked at pos laju bentong since 01st April 2020. Tried call to pos laju several times and no one pick up the call. Why no send up to genting highlands. If I knew it early I won't use your pos laju company as delivery method. Others company like DHL, Ninjavan, gdex is still send up here genting highlands as usual. Only your pos laju is so 'SPECIAL'.

Pls give us an explain!

I jus need my parcels!

Saya mahu membuat aduan pasal barang poslaju saya no traking ERB525048997MY. saya cek no traking dalam sistem online poslaju traking dah hantar, tetapi masalah nya saya masih belum terima lagi macam mana tu? Ni no hp saya [protected]

Tracking no: EP689796920MY

Barang yang dihantar belum sampai pada penerima. Pos pada 21.3.2020, barang telah smpai di pos laju jerteh pada 25.3.2020. sehingga sjrg barang belum smpai pada penerima.harap tuan boleh semak masalah apa.

Ordered an item from shopee, the tracking number work just fine since yesterday, until a notice from the pos laju appeared today it says, ITEM IS UNTRACEABLE, have tried to call pos laju several times but no answer. Please help me.
Tried to ask for the seller to contact but they are irresponsible

What pos laju mean by untraceable is the parcel lost or something?

My email
[protected]@gmail.com

Looking forward to receive ur reply.

Some postman was so damm [censored]ing lazy. This was the [censored]ty worker who ruind ur govt as so as ur country. Shame to his postman was so damm [censored]ing lazy. Telling that the premises was closed! The faq the premises u saying was a condo houses. Theres a guard each gate!

my items have been stuck at pos laju office for 4 days...what are they doing ah? sleeping? eventhough they supposed to send it the next day ..ended up collecting it myself..then for what i spend money on shipping ? stupid service . worst . niamai

date purchase:19-03-2020
client name:cadarstation
full description:cadar bedsheet fitting quilted(6 in 1)
complaint:item not received.

Many time call [protected] not pickup at all the phone number.Please help me to this issue.Please do not hesitate to contact me via email [protected]@gmail.com.

Please make the resend to me as receiver.Thank you Pos Malaysia and Pos Laju