Pos Malaysia’s earns a 1.0-star rating from 967 reviews, showing that the majority of postal service users are dissatisfied with delivery services.
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delivery is too slow
I'm contract customer of Poslaju and I always facing the problem of delay of delivery to customers. There are a lot of parcel sent out on 3rd July but until now still not yet reach my customers. I've made few times of report but still no delivery. Email to them also no official reply. Everytime call the hotline to make report need to wait at least 15 minutes to reach the customer service, and each time call only can trace 3 parcels! Call hotline still charge very high on our phone bill...I really feeling frustrated about Poslaju Service, it should call Poslambat instead!
delay item
I buy handphone from lazada online shopping at 3 july 2018.
Based on lazada delivered time is today but until now I still not receive my parcel.
Er242159589my this is my tracking number and the last status at
10 jul 2018, 02:39:33 am
Consignment dispatch out from transit office poslaju parcel hub
Can update the status and please send to me today
Because this are urgent
lazada shipping
I'm very disappointed about pos laju courier service. Today i was received a parcel from lazada. The post laju staff was not pass the parcel to me, and they just throw it into my gate. They just throw it silently and go away. If i didn't open my door, i think i won't know my parcel was arrived. This time i was really disappointed about the service. I hope pos laju will take action on this mistake, and make sure it won't happened again. Thanks.
parcel er334668622my not receiving since 02 july 2018
Hi, I want to ask why did my parcel er334668622my still not yet sending to my location? The latest tracking status was only informed that on 04 july 2018 stucked at poslaju johor bahru, item posted over the counter and dispatched out from pos laju teluk intan on 02 july 2018 and nobody is sending it... Please help me solve this problem as soon as possible... What happen to your delivery service... Kindly proceed urgently
Hi, I want to ask why did my parcel EH620676162MY still not sending to us? The latest tracking status was only update on 30 June 2018 "Consignment received and processed from posting at Post Office" then nothing. Please help us to solve this problem as soon as possible. What happen to your delivery service. You should change name to Poslambat.
Agree...should changed POS LAMBAT or POS LOUSY. For my case, my package reached the office which is 5 minutes fr my house on 6 July 2018...on 9 July, they divert the package to another office which is 20 mins fr my house and has been keeping it since. It has been more than 2 weeks and still unable to contact that office. Called customer service @ [protected] and was on hold for 15 mins (listening to their ad) and suddenly it cut off. Super lousy service.
item late more than 1 week
EH856662673MY
the item has being send on 29 June 2018 but till now i still didnt receive any item.
from pos laju track and trace the item is still at KLIA HUB since 1 July 2018.
I.ve made a report twice but there is no solution and action.
this is the client number [protected]
and this is the email [protected]@gmail.com
do update this customer for her item status.
Please do something
dekat web tulis brg da terima
Okay mcm ni. Saya ada order brg dkt shopee. Tapi bila nak jejak pesanan saya tu. Saya tgk dah di terima. Yang pelik nyaa. Tanpa ada sebarang call dari pihak poslaju. Jadi mcm mana saya nak dapatkan balik barang sy. Tracking no saya er [protected] my. Harap sangat dapat membantu untuk jejak pesanan saya. Dah berapa kali da pihak poslaju hantar barang tidak menghubungi pelanggan. Saya hanya nak tahu. Dekat siapa dia bg barang tu. Comfirm ada ic no kan? Terima kasih
satu minggu sdh barang x sampai.
6.7.18 tanya kat counter, cakap barang lagi kat KL，hati ni 10.7.18, pergi tanya counter lagi cakap dekat KL lagi!terus call KL utk check, resultnya 4.7.18 barang sdh sampai kat Bintulu!malas betul attitude staff bintulu dan sikap customer service staff pun sgt megecewakan.nama poslaju, sepaturnya laju, sdh terlambat tambah pula staff yg x sedar diri, asyik bagi alasan sedangkan satu resonnya saja, malas!
barang x sampai
Saya Nurul hazilah ingin membuat aduan mengenai brg yg saya beli tidak sampai selama 7 hari... Num tracking EH839058771MY . Saya beli brg ini dari wangsa maju kuala lumpur pickup pada 3 julai 2018... Penghantaran hantar ke puchong gateway... Sepatutnya sampai dlm masa 2 hari... Bile saya check di application pos laju...
*Date/Time shown based on local time when your items was scanned
*Date / Time Process Event
09 Jul 2018, 07:42:00 AM Arrive at delivery facility at Pos Laju Puchong
05 Jul 2018, 05:10:30 AM Arrive at delivery facility at Pos Laju Puchong
04 Jul 2018, 05:37:40 AM Arrive at delivery facility at Pos Laju Puchong
03 Jul 2018, 11:50:11 PM Consignment dispatch out from Transit Office PosLaju Parcel Hub
03 Jul 2018, 08:36:34 PM Item processed PosLaju Parcel Hub
03 Jul 2018, 02:26:00 PM Item dispatched out Wangsa Maju PO
03 Jul 2018, 10:28:25 AM Item posted over the counter Wangsa Maju PO
Brg tersebut hanya mention Arrive at delivery facility at Pos Laju Puchong, sampai ke hari ini brg tersebut masih belum sampai ke pada saya... Saya ade call pos laju tapi xpernah berjawab.. Mintak tlg jasa pihak tuan untuk check brg saya & hantar brg tersebut secepat yg mungkin.. Di harap pihak tuan dpt beri respond isu ini & call saya secepat mungkin.. Tq
insan terkilan
nurul hazilah ngah
[protected]
poslaju delivery
Tracking number ER1008221281
This parcel was supposed to be sent to my address in Kulai. I cannot see it movement n the tracking after 25 Jun.
I am unable to talk to the operator on the 1330 line despite many attempts. All I hear is nonsense recording.
The care email comes back with stupid advice to check the tracking site for the parcel.
I am pretty angry about this. Please look into this and trace my parcel.
delivery service
Hello,
I am from Tawau here, Sabah.I want to complaint that i haven't receive any letter from pos office to my house for so many years.I asked for bank to sent me credit card and they only can sent the card by normal pos.So no matter how many times i asked for the replacement, i never receive the card . Not only the bank's letter, even letter from overseas or normal letter, i also never receive too .I go post office for 2 times, first time i went, the staff told me the officer who in-charge not there, second time i go noon time, all go for lunch, i cant keep go to post office to complain, complain and complain!I need to work .This is my address, Taman Da Hua 2, Jalan Bunga Raya, 91000 Tawau, Sabah.
If any question, can give me a call, [protected]
er322188819my (parcel not receiving since 5 july)
Hi, I want to ask why did my parcel still not yet sending to my location at cheras?
The latest tracking status was only informed that on 5 july, item posted over the counter and dispatched out at pos laju segambut and no more after that...
What happen to your delivery service？ had try call many times to pos laju segambut, pos laju cheras, pos laju kl and also pos laju customer care hotline! But no one is picking up my call! Had been wait more 15 minutes also none of personnel can picking up my call...
barang tidak sampai
Kenapa barang kami pos mengunakan POS LAJU mengambil masa yang sangat lama dari 3hb julai 2018 pos dari bangi sampai di pasir mas pada 8hb julai 2018, dan bila sampai barang di pos laju pasir mas pos laju pasir mas hanya telefon mengatakan barang rosak dan tidak di hantar. mohon penerangan pihak tuan/puan.
Disertakan tracking no:
EP533344299MY
Thanks,
pmn & port klang and klang poslaju.
Tiga tiga braches memang suka simpan barang lama lama. PMN suka simpan barang lebih seminggu, baru nak post out walaupun dah tulis urgent dekat parcel. Port Klang/ Klang susah nak update tracking, barang dah sampai seminggu pun perap. Kena call branch Poslaju dari mana barang dihantar untuk tahu status. Bila call Port Klang/ Klang baru nak hantar, kata nak hantar next day. Next day tak hantar, call lagi kata esok hantar. Dah tu tahun depan je lah hantar. Siap cakap kalau nak cepat, boleh datang ambil sendiri. Kau dah simpan barang aku dua minggu kot, siapa je tak angin.
a very rude worker!
pekerja pos laju yang sangat kurang ajar! hantar barang dekat pejabat jadi patut tahu waktu makan tengah hari pejabat! bila telefon, kita dah bagi tahu orang pejabat yang tengah rehat tengah nak buka pintu pejabat sebab pejabat ada dua floor jadi tak kan nk suruh terjun kan? dan telefon semula bercakap dalam nada yang sgt biadab!(hello ade orang ke tidak ni kalau takde aku nak blah!) whatthehell! call tak smpi seminit kottt ( hanya 1 minit pun tak boleh sabar?) kau yang datang masa orang tengah rehat dan kau pulak nak marah orang? sila pastikan manusia yang sangat biadab ni! [protected])(waktu telefon 1.22pm & 1.23pm kau rasa?)(9 julai 2018)
Terima kasih pos laju di atas kerjasama anda.
parcel masih di pos laju bandar dato onn
Pos laju Bandar Dato Onn masih belum menghantar barang saya. Tempoh hari saya telah pergi ke pos laju bandar dato onn dan mereka menyuruh saya pulang kerana barang masih belum dikeluarkan daripada packaging walhal sistem kemaskini barang saya sampai 2 julai dan saya pergi ke pejabat pos pada 5 julai. Mengapa jika barang di pos laju skudai, saya boleh menerima barang tersebut pada hari yang sama atau esoknya tapi ini adalah kali ketiga barang saya berada terlalu lama di poslaju bandar dato onn. Saya sangat memerlukan barang tersebut.
Pos Laju punya service semakin teruk,selalu salah hantar barang, pls make improvements lah, tq
Saya memang takut kalau parcel didrop pada post laju bandar Dato Onn ni pernah terjadi parcel sampai lebih 1 bulan kena peram dekat sana, skg ni terjadi lagi Kes kena peram ni dah seminggu belum lagi dihantarnya pada saya. Memang servis macam haramjadah.
Salam pekerja poslaju bandar dato onn, service kenapa macam taik eh? Barang daripada 26/6 sampai harini still peram, kalau rasa tak boleh buat kerja tak payah kerja. Hidup makan gaji buta menyusahkan orang..
hi poslaju bandar dato on!
I'm kinda in urgent mood to use my barang right now.Please be responsible and hantar it as soon as possible.
This is my parcel EHE065091632MY
Hai POSLAJU BANDAR DATO ONN.. Kalau rasa tiada siapa yang boleh hantar barang sampai tahap nak kena peram lama² barang customer, serahkan semua barang tu pada saya.. biar saya hantarkan setiap hari settlekan confirm tiada lagi complaint customer punya barang kena peram..saya tak minta gaji banyak.. basic RM5,000 je sebulan.. Hehehehe
no updates since 27/5/2022..apa masalah poslaju bandar dato onn nie?dh la brg urgent nk pakai nie...bad service la
Parcel EL032199883MY dah sampai ke pejabat pos Bandar dato onn sejak 26/5/22.. bila nak hantar parcel ni.. kenapa la sangat nak gerak ni..
Did you received your parcel already?
Order barang 15hb mei, sampai sekarang 29hb mei masih lagi x sampai...berapa lama nak peram barang customer...?
pos laju bandar dato onn,, bila la nak hantar barang saya.. barang sampai sana dari tarikh 25/5 sampai harini tiada penghantaran lagi.. saya nak pakai barang tu.. kalau j&t harini sampai harini terus delivery.. tak pun mungkin esk.. takde nak peram barang orang sampai seminggu..
ini la masalahnya klu peram lama sngt.
service - barang tak dapat di kesan (eh795465765my) & (eh824632176my)
Barang (EH795465765MY) telah dipos pada 03 July 2018 di Salak Selatan PO.
Barang (EH824632176MY) telah dipos pada 04 July 2018 di Semenyih PO.
Kedua-dua barang ini tidak dapat dikesan kemana arah tujunya selepas dihantar di kaunter poslaju dan dibawa keluar
Bila semak 'tracking number'
(EH795465765MY) - item telah dihantar keluar dari Salak Selatan PO
(EH824632176MY) - Item telah dihantar ke Semenyih PO
Bila saya boleh dapatkan barang-barang saya?
satu dari dua barang tersebut adalah makanan. Nak tunggu makan tu berkulat dulu ke baru hantar pada saya!?
Saya Estimated barang tersebut sampai dalam 3/4 hari. tapi harini dah masuk 09 July 2018 .
Really disappointed with your SERVICE!
slow delivery
27 Jun 2018 item picked up from P.Pinang Pso Laju.
04 July 2018 item arrived facility Pos laju B.Dato Onn.
08 July 2018 item STILL NOT SHIPPING OUT !
No latest delivery status update?
What's going on Bandar Data Onn Pos Laju?
If there is short of manpower to make delivery, please just give us a call to discuss whether we can go collect by our-self ?
Parcel # ER269646633MY.
Thanks
my parcel is not arriving
My item is stucked in poslaju Puchong .the tracking system shows that the item has been there for 4 days and nobody is sending it, I tried calling pos laju Puchong but nobody is picking up .pls help me solve this problem as soon as possible .My tracking number
ER337545667MY
If any changes pls let me know bcs I really need that packages for work .
barang tak sampai selama 5 hari en22 057 544 6my
Saya intan fazira ingin membuat aduan mengenai brg yg saya beli tidak sampai selama 5 hari... Num tracking EN 22 057 544 6 MY.. Saya beli brg ini dari Shah alam pickup pada 3 julai 2018... Penghantaran hantar ke kapar Klang... Sepatutnya sampai dlm masa 2 hari... Bile saya check di application pos laju... Brg tersebut hanya mention tranfer ke branch dr hub, sampai ke hari ini brg tersebut masih belum sampai ke branch yg sepatutnya... Saya ade call pos laju tapi xpernah berjawab.. Mintak tlg jasa pihak tuan untuk check brg saya & hantar brg tersebut paling lewat ari Isnin ni... Di harap pihak tuan dpt beri respond isu ini & call saya secepat mungkin.. Tq
Address
Lot 5303 jalan umno
Kampung bukit kapar
42200 kapar sel
[protected] / intan fazira bt mohd said
Item baju kurung
Sama sis. Setiap kali beli barang yang seller guna Poslaju, mesti barang tu sampai selepas dua minggu.
en221300068my - parcel opened and items missing
We have received parcel EN221300068MY today (6th July 2018) at 12:30PM. I have ordered two set of bags consist of several items .
- 2 bags
-2 sunglasses
-2 wallets
-2 belts
-perfume
-key holder
However the parcel that we received was opened and we have noticed there are several items was missing. Sender confirmed that all the items was delivered accordingly. The missing items are:
-1 bag
-perfume
-key holder
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Overview of Pos Malaysia complaint handling
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Pos Malaysia Contacts
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Pos Malaysia phone numbers1300 300 3001300 300 300Click up if you have successfully reached Pos Malaysia by calling 1300 300 300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling 1300 300 300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 300 300 phone number 3 3 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 300 300 phone numberCustomer Service1300 225 2581300 225 258Click up if you have successfully reached Pos Malaysia by calling 1300 225 258 phone number 8 8 users reported that they have successfully reached Pos Malaysia by calling 1300 225 258 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number 6 6 users reported that they have UNsuccessfully reached Pos Malaysia by calling 1300 225 258 phone number7%Confidence scoreOn Demand Pick-up Hotline+60 376 261 900+60 376 261 900Click up if you have successfully reached Pos Malaysia by calling +60 376 261 900 phone number 91 91 users reported that they have successfully reached Pos Malaysia by calling +60 376 261 900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone number 244 244 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 376 261 900 phone numberInternational+60 1-300-30-0300+60 1-300-30-0300Click up if you have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 1-300-30-0300 phone numberCustomer Support Hotline+60 3-2705 9900+60 3-2705 9900Click up if you have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have successfully reached Pos Malaysia by calling +60 3-2705 9900 phone number Click down if you have unsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number 0 0 users reported that they have UNsuccessfully reached Pos Malaysia by calling +60 3-2705 9900 phone number
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Pos Malaysia emailscare@pos.com.my100%Confidence score: 100%Supportfilateli@pos.com.my91%Confidence score: 91%
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Pos Malaysia addressTingkat 8, Ibu Pejabat Pos, Kompleks Dayabumi, Kuala Lumpur, 50670, Malaysia
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Pos Malaysia social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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