Pos Malaysia
Reviews and Complaints

This item arrive pusat servis pos laju kulai for more than 15 days still haven deliver don't know why pos laju delivery service was so slow,
I order other items online on the 2nd day it take 3 working days to reach, can you pls check the status for my item ER270573425MY it been useless to call their number [protected] always engaged no pint calling when I saw the pos laju service it always delay delay and delay can't pos laju do anything regarding this late issue is not the first complain ...Hope that you could do something regarding this delay issue now is 2018 not years 2000 everything is upgrading but your pos laju is downgrading somemore called POS LAJU how...

I just received a pos laju delivery mail.
Encountered the delivery staff to be extremely rude and doesn't seem to respect customer.
1. Instead of stepping out from his van, he choosed to honked till I came out. There is child sleeping.
2. Secondly, he choosed to "anyhow" point the form to sign without customer knowing which lines/number to acknowledge.
2. When signing under hot sun, I signed 2 columns at one go, the staff literally "barked" at me to sign both column by simply stating "sop"
(do you think everyone understand acryonym?)
3. And as I was annoyed he honked, he actually shooked his head & glared at me.
4. Please do educate your staff for some job ethics & manners and not just going about his job thinking everyone owes him.
5. If your staff is not happy to see his customer, maybe some should be left at back office instead.

I have checked the tracking number (ER 3185 5454 7MY) daily since this Monday (2/7/18) but the status still written 'Arrive at delivery facility- PosLaju P.Pinang' until today Thursday (5/7/18). Try to reach by calling the centre at PosLaju P.Pinang but no one picked up my calls, same goes with the hotline number 1-300-300-300. I also have emailed the issue to [protected]@pos.com.my

Please, let me know the status, whether my item will be delivered to me or there are some problem with the item or anything else. Don't let your customer being curious and waiting.

You can contact me at [protected] or [protected] or email me at [protected]@gmail.com

Thank you.

Regards,
Nor Hamida binti Abd Rahman

1) Parcel saya hantar kat kaunter poslaju KLANG SC on 27 june 2018 (6.14pm)

2) Item processed poslaju parcel HUB on 28 June 2018 (12.44am)

3) Consigment dispatch out from transit office on 28 June 2018 (2.22am)

4) I call poslaju customer service and made complaint about delay delivery. They said will put note on my matter. 30 June 2018 (9.56am)

5) Arrive at delivery facility at poslaju KLANG on 2 july 2018 (8.36am)

6) I call again customer service and ask regarding my parcel and they said will deliver as soon as possible 3 July 2018 (5.19pm)

Until today at this time (10.30pm) I not received the parcel. The most funny things is the parcel pos at klang and will sent to same area at klang. If I walk to this poslaju and get the parcel also not takes 1 week.

Im very disappointed with poslaju service.

Parcel: EH706602793MY

Barang saya belum terima dan selepas 29-jun-18, tiada apa-apa status up-date. Dalam tracking kata dah dispatched out dari pejabat pos kapar, kenapa sampai sekarang tak terima?

Aftership
Lk966428284au

Malaysia post - registered
+603 [protected]
In transit

Jun 29, 2018
02:55 pm
Item dispatched out malaysia post - registered
Caw. Serahan kapar
Jun 28, 2018
11:15 am
Arrive at delivery facility atmalaysia post - registered
Caw. Serahan kapar
Jun 28, 2018
07:02 am
Arrive at delivery facility atmalaysia post - registered
Pos laju klang
Jun 23, 2018
01:46 pm
Item en route tomalaysia post - registered
Mykula
Jun 23, 2018
10:47 am
Clearance by postal for customs inspection (import) malaysia post - registered
Mykula
Jun 23, 2018
10:46 am
Item arrived atmalaysia post - registered
Mykula
Jun 14, 2018
03:35 am
Item en route to malaysiamalaysia post - registered
Australia
Date & time are usually in local time of the checkpoint location.

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From;
Norashikin idris
Saint-gobain msia s/b, no. 1, jln sultan mohamad 4,
Kwsn perindustrian bdr sul suleiman, 42000 port klang, sgor.
Hp: [protected]

3 julai saya check tracking no saya still ade update..sehingga pagi tadi saya selalu cek memang update. Lepas 4 julai pukul 12tgh saya check tracking no saya no found record. Ke apa boleh jafi no found record sedangkan barang x sampai lagi. ER264091645MY. Call customer service sampai 12minit still tak ade orang layan. Tolong menambah baik untuk customer service..

Hi,

Tracking No.: ER317549452MY
https://www.tracking.my/poslaju/ER317549452MY

Item posted over counter Wangsa Maju 27/06/2018.
Recipient adress also in Wangsa Maju.
Today 04/07/2018 item still not received.
Tracking online status stucked at "arrive at facility Pos Laju Batu Caves".
We called Pos Hotline many times [protected], nobody pick up.
Terrible service. Pos Malaysia is big company but no staff or manpower to pick up call from customer.

This is not the first time we got bad experience stucked at Pos Laju Batu Caves.
Pos Laju is now Pos Lambat, unbelievable! Wangsa Maju to Wangsa MAju take more than a week. Shame on you Pos Malaysia. Please do something & rectify.

saya sangat berdukacita dengan service pos laju. bungkusan bernombor
EP 48 172 927 4MY masih belum diterima oleh pelanggan. memandangkan tarikh pengeposan adalah pada 27hb Julai 2018 sepatutnya bungkusan telah diterima pelanggan. Tetapi bungkusan masih di Pos Laju Transit (KLIA Hub). Bila buat panggilan ke customer service langsung tidak berjawab. Panggilan di buat sehari 5 kali. termasuk hari ini sudah 3 hari panggilan di buat. Mohon Pos Laju memberikan maklum balas secepat mungkin.

Parcel saya sudah sampai di hub poslaju Petaling Jaya (ada yang sudah berada di sana lebih daripada 4 hari), mahupun destinasi parcel itu adalah dalam Petaling Jaya.

Berikut adalah nombor rujukan parcel:
EH628934110MY
EP516984028MY
ER269600035MY
EH728022138MY

Ada parcel yang agak printing. Haraplah Tuan boleh hantarkan secepat mungkin, ribuan terima kasih.

Er254496124my - send out on 15 may but till today I still not received my stuff. I tried to call up to check status but there is no one pick up my call. What kind of service of courier service?
[protected], please arrange to call me back and update me the status! Call [protected], I has been call more than hundred time but there is one pick up the call then what for you out a contact number?

seller dh pos barang 26/6/18 tapi sampai 2/7/18 masih tak ade masuk dalam sistem pejabat pos kota tinggi, barang dari putrajaya ke kota tinggi hantar naik basikal ke, ini bukan first time tapi dh banyak kali, harap pihak pos malaysia sila buat double check dekat POS LAJU KOTA TINGGI, kalau pekerja x cukup tambahkan, pekerja sambil lewa tolong ambil tindakan, kalau masih belum ada tindakan tukar je name, POS LAMBAT MALAYSIA

Hi poslaju.saya customer poslaju nak buat aduan mengenai barangan saya yang hampir sebulan tidak sampai lagi. (my tracking no is Eh756781823my). Untuk makluman, barang tersebut di pos seller pada 4 jun.dalam track and trace, pick up item 4 jun tapi sampai harini saya tak dapat lagi barang saya.Tolong saya clarify benda ini dan please make sure barang saya masih lagi dalam keadaan baik.saya berharap saya akan dapat barang saya secepat mungkin memandangkan pihak poslaju peram barang saya dah hampir sebulan.sekian

Barang yg saya order pads 12Jun 3018 belum lagi sampai.. Saya dah check trecking number setiap hari. Dia bagitahu bahawa barang dah smpai dekat pos laju kota Tinggi pada 19 jun 2018 tapi sampai sekarang dah 29 jun 2018 barang saya still belum sampai sampai ke rumah... Kwn saya yg order brg slepas saya pun dh dpt brg dye lpas 2 hari but saya pnye sampai 15 hari x dpt²...

My parcel was dispatched out from johor on 26th june 2018 and processed at klia transit on 27th june 2018 at 1:28 am. There is no updates regarding the tracking after that till now. I need my parcel by tomorrow 29th june 2018 before 11am. Please do update the tracking and deliver it by tomorrow. I do understand there are alot of parcels needed to be delivered but at the same time im in urgent. I hope the management take immediate action on delivering my parcel. Thank you for the consideration.

My tracking number is EN063784980MY

The malay post lady who delivers letters frequently to block 293 choa chu kang ave 3 always fail to insert letters properly into the mailbox and anyone can take my letters easily. The letters sent to me are confidential and sometimes stolen thus it really troubles me. She showed a bad attitude when I told her to insert them properly. She also never insert the letters properly for other mailbox as well. I hope singpost could replace her with someone or fire her because of her atrocious attitude and lack of awareness. This incident has made me lose faith in singpost service. I hope singpost could address this issue as soon as possible.

saya hantar parcel pada 20 Jun 2018 dari 75450 Melaka ke 81100 Johor. Tapi sangat mengecewakan kerana sehingga hari ni 28 Jun 2018, parcel tu masih tidak diterima oleh penerima.

Parcel ni sangat urgent sebab didalamnya ada ubat sakit jantung ibu saya serta buku laporan dan report doktor dari Melaka. Hal ini kerana kita nak trasfer ibu saya daripada Hospital melaka ke hospital johor.

oleh kerana parcel ini lambat, kita tidak dapat nak buat appoitment dengan hospital johor serta pesakit tidak dapat makan ubat.

Selain itu, saya sangat kecewa dengan pihak tuan dimana banyak nombor telefon yang saya call memang tak ada orang yang menjawab, terutamanya poslaju Larkin.

Saya berharap pihak poslaju dapat mengambil tindakan segera.

Salam sejahtera.

Saya ingin maklumkan pada pihak pos malaysia, dokumen yang diposkan ke alamat saya seringkali tidak dihantar ke alamat yang telah diberikan. Malah, tiada sebarang notis diberikan kepada saya untuk pungutun. Dokumen saya bernombor ep512888825my telah dipos pada 21hb 6 2018 (jam 12:55pm), sehingga tarikh 25hb 6 2018 (jam 6:38pm) dokumen saya masih lagi tidak diterima. Saya bertindak untuk memungut dokumen tersebut sendiri di pejabat pos besar shah alam pada petang 25hb jun 2018 memandangkan sistem pos tidak update status terbaru dokumen saya. Kali terakhir di update pada 22hb june 2018 (jam 08:13am). Lebih setengah jam masa saya tunggu di kaunter untuk menerima dokumen tersebut namun hampa. Saya ke bahagian cawangan serahan shah alam b untuk bertemu person incharge dan mencari sendiri dokumen tersebut. Diharapkan pihak pos malaysia memantau cara kerja staf bawahan yang bertanggungjawab. Ini kerana mutu kerja staf pos malaysia teramat buruk dan tidak bertanggungjawab atas amanah yang diberikan. Service ini dibayar oleh pengguna. Bukan 'minta tolong hantar'. Etika kerja staf pos malaysia memang teramat teruk berbanding courier service yang lain!

Saya telah membuat laporan berkenaan kes ini di pos malaysia shah alam. Namun tiada sebarang borang/dokumen yang diberikan untuk complaint saya ini. Diharapkan pos malaysia boleh mengambil tindakan keatas staf yang berkaitan. Disini saya sertakan nama staf yang terlibat.

Penyelia pos cawangan serahan shah alam: mohd sabri bin abdul malek
Postman bertugas : nazrul ([protected])

Diharapkan pos malaysia ambil tindakan segera.

Barang yg saya order lambat sampai.. Saya check trecking number.. Dye ckp brg dah smpai dekat pos laju puchong pada 16 jun but sampai sekarang dh 26 jun barang still x sampai² ke rumah... Kwn saya yg order brg slepas saya pun dh dpt brg dye lpas 2 hari but saya pnye sampai 10 hari x dpt².. Mmg pos laju puchong bwat keje lambat ke? Saya tau smue pos laju bnyak brg nk dhntar but pos laju tempat laen saya tgok penghntaran dye cepat tapi pos laju puchong lambat sgt.. Kdg² brg dye x hntar pon dye ckp yg dye dh hantar tpi xde org kat rumah n suruh kite pergi ambil kat center.. Biler org call dye blas mcm nk marah.. Mmg mcm nie ke layanan dye? Hntar lambat? Hope dpt baiki nie smue cepat..

Saya membeli barangan dari shopee, dan memeriksa nombor pengesanan iaitu er304189720my, ia menunjukkan sudah sampai di pos laju puchong sejak 14-06-2018 tetapi sampai sekarang (26-06-2018) masih tidak sampai pada saya yg beralamat no.49 jalan usj10/1a, uep subang jaya..Saya mohon barang saya kena sampai sebelum jumaat ini (29-06-2018)...Kerana terlalu lama saya menunggu.

I live at: No. 12B, Jalan Kwong Tung, Di Jalan Lanang, 96000 Sibu. Most of the time, the postman just left the mails on the steps even though there is a letterbox. I always get wet and soggy mails. Some even got blown into the drain. No one is at home during the day.

I just want him to get up from his motorbike and put all my mails in the letterbox. Is that too much to ask?

I hope to see his service improves.

Thank you.

Regards
Soo Lee Lee
[protected]