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Public Storage Complaints 324

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3:25 pm EST
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Public Storage unlawful unit auction

Public storage of alexandria, va unlawfully auctioned off my storage unit last year. They failed to comply with a virginia self-storage law that says a company must notify a storage unit tenant in writing, with a registered or certified letter of the impending auction even after sending postcard notification via regular mail. If you have been the victim of a shady auction practice in your state, google "self-storage laws in [your state] for detailed information on that state's requirements. If your company did not follow that state's law, you should consult an attorney and see if there are any class-action lawsuits in that state.

The following are links to legal proceedings around the country, so do your homework-they will be on the hook for the value of the contents of your unit if you act quickly:

http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/4352-public-storage-hit-with-lawsuit-over-business-practices/

http://www.chicagobusinesslitigationlawyerblog.com/2011/04/court_upholds_judgment_against_1.html

Also check out [redacted].com for more complaints against public storage or your storage company...

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2:07 pm EST
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This particular storage facility is a dump. Its dirty, they never clean the bathroom or sweep the floors. There are roaches and rats moving from one storage container to the next. They don't hire female workers, its only men there. I think I saw a girl sweeping the hallways once. They only allow customers to use the men's bathroom and keep the female...

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4:27 pm EDT
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Public Storage takes advantage of existing customer with large rate increases

Public Storage does not care about long term customers. Typically, when you rent something long term and are a good customer (always pay on time, never cause any problems), the renting company will give you a good deal and will normally not raise the rent every year.

Well, it seems that public storage only cares about making money. I have been renting a storage unit for more than 6 years and the rent has gone up by more than 10% EVERY year. I called the customer service line and they say that my rental rate is below the market rate so they will not allow the rate to remain the same. (no courtesy holding of the rate or good will)

The company is taking advantage of the fact that it is not easy to switch storage unit providers. They probably have analyzed their historical data and know that people remain in units for so many years and don't move out. Customers (such as myself) are between a rock in a hard place ... do I take hours/days out of my life, rent a moving truck, and put my belongings in a different storage company's unit nearby so I can save $25 a month? Probably not ... and Public Storage knows this so what they are doing is borderline criminal.

I think people should unite and either petition for laws to protect storage unit consumers .. or .. file some sort of class action suit.

There should be a maximum that rent can increase every year ... something under 5% ... or something based on inflation or treasury bonds.

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Update by Rex Remes
Apr 09, 2014 11:25 am EDT

I agree 100%. I have a storage unit with Public Storage in Virginia also. And they have raised the rent every year around 10% (I have had the unit for 7 years! ... I never intended for it to be that long, but that is another story). They also say that the new rate is below the market rate.

How can inflation be average about 2% over the last year but the rental rate has gone up 10% per year?

Public Storage is taking advantage of its customers. They know it is super inconvenient to change storage locations so they keep raising their rates after people move in ... which of course re-sets the market rate and the whole cycle starts over again the next year.

Definitely should be some legal or legislative action regarding this. I am surprised that current consumer protection laws do not cover this.

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Channer
US
Sep 21, 2015 10:13 am EDT

I completely agree! I haven't had the unit a year yet and the rent was increased by $32 or 18%. I signed the contract to have the unit at a price and expected that this would be the price for a minimum of a year. Laws need to be put in place restricting the maximum increase and also limiting the increase to an annual basis. Class action lawsuit or something needed.

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TNRT
US
Jun 20, 2014 11:24 am EDT

I absolutely agree. They reel you in with $1 a month initiation fee then over the course of years your rent becomes hundreds of dollars. For example, for the first 3 months of my thus far 3 year lease I pain $25. Now, I pay $200 a month. They insidiously increase the rent without notice- you just get a bill with increased amounts every 6 months or so.
Additionally they require insurance for your belonging while in their storage facility which is yet another way they get to charge you more.
I plan to get my item out ASAP, write a letter to their company directors and disperse this warning to anyone who is thinking of storage with Public storage.
Thank you.

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1:13 pm EDT
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Have been renting a storage unit from them for 2.5 years. Rent has increased by 25% during that time. Also purchased insurance through Willis, the company they promote when you sign up with them. It had been four months since visited the unit and as soon as we walked in we noticed boxes ripped open and clothes missing. We immediately reported it to the...

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4:59 pm EDT
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I began renting storage unit B254 In April 2009 from Public Storage located at 1155 Belvedere Road, 33405. I visited the unit on 16 August 2012 to organize and remove items and move out as I had planned relocation from the area. At that time, I arrived to the unit, to find locks intact, but my property missing. I immediately notified police and property...

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1:33 pm EDT
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Water damage thru entire unit @ 2109 Ogden Ave, Lisle, IL Public Storage. Water coming thru the roof when raining, water coming thru cinder block walls even when its not raining, water seeping up thru the concrete floors all the time. Entire contents of boxes, furniture and everything inside the unit was wet & moldy. Had to be thrown out at my expense! I...

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8:03 am EDT
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Public Storage my storage unit

Me & my husband had a storage unit with public storage for over 2 yrs We called them to pay our payment they tell us they sold out things & they mailed us 3 letters. Ok the thing is they mailed it to the wrong address Knowing they had our new 1 I'm looking at 3 letters they have sent 2 us. They owe us money from the unit it's been 2 weeks can't get any 1 to call us back. They did us wrong I'm calling a lawyer & getting ahold of the BBB They should be put out of buisness They are rude & don't take the right steps in tryin to contact someone They will know they should NOT b aloud 2 run it any longer

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The Ogre
Shrekville, US
May 18, 2012 10:19 pm EDT

It takes missing months of payments to have your items sold out of your unit. Since you were not paying your rent didnt it occur to you that this might happen? Its not like you missed one payment and they sold your things.

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Lisalucille
Montgomery, US
Sep 21, 2022 3:27 pm EDT
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Replying to comment of The Ogre

I also have had a locker with Public storage and they don't wait months! One month. That's it! Then they start adding fees and liens and cut your lock off to take pictures of its content for auction ads.

I can't say for these people, but 1 month and they were off and running with mine.

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9:31 pm EDT

Public Storage scam

I rented out a 10×10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a payment and decided to check on my belongings to make sure everything was Okay and which it was. The next month Mar 6, 2010, I went into Public Storage to make a payment and needed to get some things out of my rental space. So when I went to open the door I noticed that I could not turn my key. So I went to the employee on duty and asked him if there was a reason to why my key was no working. So he checked the system and said ” well you haven’t paid late so we wouldn’t have any reason to change the locks”. So we went to my rental space and he tried the key as well and it still did not work. So he told me that i will have to have the locks changed and that they can change the locks but I would have to pay for a new lock (which I thought was crazy because the locks shouldn’t have been changed in the first place). He told me that his supervisor Mike Cook had to change them but he will not be in until a couple week later, but he will call him and see if he could come in sooner then that. So I told him okay just have him change the locks. So the employee called me the next day saying that his supervisor would be in to change the locks and to come in t pick up the keys, I told him okay I will be in as soon as I get off work. He called me back maybe 30 minutes later and told me that they came down to change the locks and that there was NOTHING in the unit. Some one broke into my unit STOLE EVERYTHING and changed the locks. So I left work and came to Public Storage and my things were GONE! I filed a police report and file a claim with the insurance me run around, I wanted to review the cameras and they have not cooperating with me. I’m starting to believe this was an INSIDE job. I just want Public Storage to know that this is absolutely unacceptable and I am going to fight this all the way to the end. You can not just so or allow someone things to be stolen and think that it okay. NO IT’S NOT.

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6:52 pm EDT
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I recently called the 800 number for support and facility locations in Austin. I explained to them the size and reason why I would need the storage unit. I was storing my wave runner which sits on a tandem trailer with a 8.5 foot width. I went to the rental location in south Austin and meet with the property agent who showed me the 10'X15' unit. I asked him...

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Do NOT fall for the $1.00 ADS - Neither the unit, nor the price are guaranteed at all. We reserved a unit, had a confirmation email in hand, confirmed with them over the phone (and they call daily until you talk to them); even went to the facility a few days early to make sure everything was in order and measure the unit when were told "that rate was just...

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6:33 pm EDT

Public Storage threw away a check and then added late charges

I would never use Public Storage again. I've experienced the sudden raising of rates and recently I asked for my current rates. It is written on cards handed to me - yet that current rate turns out to be minus the "insurance" which is NOT optional and therefore became a late charge. They know it is hard to argue when they have your stuff and you cannot easily pickup and move everything. Paying in pennies was very passive agressive - but it felt very good. Complaints to corporate just go on answered. Do NOT use them if you have a choice!

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5:21 pm EDT

Public Storage I have never been treated so badly by a company in my life

After suffering a painful foreclosure in 1999, I slowly purchased household items so that when I purchased a new house in the future I would.

In 2009 I rented storage space from Public Storage and put all my household items in it. I had enough item for every room of my future home.

In December 2009 I noticed the lock to my storage unit had been tampered with. One of the locks had been cut through, the other lock was jammed in such a way that it was jammed and my key would not work. I had to climb a ladder to the top of my storage unit to look down into the unit to see what had been stolen.The metal grate on top of the unit had been cut and pulled back and my property had been lifted up from this whole in the grate.

Every time I had come to check on my unit before the theft, a male and a female Public Storage employee would casually strole by and look into my unit whenever I would be standing in the open door of my unit.

I found out about the theft when I went to pay my bill. As I was paying my bill the male employee did not inform me that My locks had been tampered with. There was also a policeman in the office when I was paying my bill.

Again, the employee did not inform me of the theft to my unit while the police officer was there. And he was very arrogant. I felt so devastated and violated by the theft and honestly did not know what to do. The items I had in storage represented my hope of purchasing a new home in the future. After previously suffering a foreclosure this theft was equally devastating.

After I went home I Called Public Storage and spoke with that female employee and told her I would return with the police and file a police report. She told me I could not call the police and that she would not be there. She sounded very nervous and I have not seen her there since. She seems to have vanished.

Now I’ll talk about the insurance Public Storage insisted I buy from a company that is affiliated with them. When I reported the theft they told me that the policy required that I have receipts for each stolen item. However, the insurance company refused to send me a copy of the police even though I requested it three times and pay insurance every month.

I have never been treated so badly by a company in my life. I firmly believe Public Storage employees were involved in the theft of property from my storage unit.

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On 6 / 26 / 10 i showd up at public storage on bardstown rd in louisville, ky to clean it out. I have lost my id but had a copy plus proof with other forms of id. I told the heavt set rude loud mouth lady at desk this and she was rude and not nice from start. Sher refused to help me because she said i had no rpoof of who i was. I asked her to call corpate...

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7:14 am EDT
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My rental agreement says my monthly rent is due on or before 1st of the month;it also states that late charge is due after 20th of the month.They advertised that the first month would cost a dollar and I paid for 2 months in advance.I have never missed any monthly rent.I have been with them since 10/26/2001.I paid the rent at begining of April;when I told...

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4:17 pm EDT
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I rented out a 10x10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a payment and decided to check on my belongings to make sure everything was Okay...

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12:05 pm EST
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Upon investigating the pricing structure of a 10' X 10' rental space I had rented back in 2000, that I was currently paying $308/mo for, I found that Public Storage was leasing the same spaces with their $1 for the first month rental advertised fee, for $160/mo. When I questioned the district manager for the company on lowering m, y fees, he said that I...

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10:27 am EDT
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My complaint is that public storage said they would give me till the end of the month to pay my bill and by the 28th of the month they sold my property and now they are my credit report talking about i owe them 334.oo dollars . if there is someone out there that could help me to sue there [protected]@#%*ing [protected]@# please help me out that i would love to stick it to...

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12:45 pm EST
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Public Storage terrible experience

As I left for Dallas Texas last November 2007, I stopped at Public Storage to pick up a few items. Before Leaving the location I stopped at the front desk to see if everything was ok and up to date with my storage space, and yes I was assured everything was fine. It was made clear of my trip was job related.

As of a few days past from my departure, a phone call was made received by me from the facility manager stating a $34.00 payment was due. I told them I was at a clerk of courts office doing title work and it would have to wait, and ok was the response.

2 weeks later I get a certified letter stating a routine check on the unit revealed the lock missing and a response being requested of me. Let me tell you I did. to no avail to I get any help. Days and weeks leading up to this time frame this location had many employee problems i.e., not opening when they should, employee(s) being arrested by probation/parole officer from California and theft of cash from payments being made over the front counter.

Well the rest tells the story. Arrangements for payment were made and the parties trying to help was rejected. So, The property I had stored in this unit was auctioned off before I made it back to New Orleans, LA. I was observed bringing in and out through the front entrance computer gear and of course I went with my gut feeling to remove such gear and ship it out to Texas. Let me tell you, I know for a fact my unit was accessed by the file key and it was done by a PUBLIC STORAGE EMPLOYEE thinking they could score big.

Due to the unit going up for auction, no checks could be accepted but in fact one was deposited at the request of the location management one day after the items sold. List of Items: Personal greeting cards from years past sent/given to me by family, Clothing times, Shoes, Boots, Personal blank checks, a Brief Case with credit cards inside, Clothing Box with many Clothes(Winter), Tools, Underwear (What Perverts), Personal Art signed to me, Plaques of awards and being Published, Personalized Golf Items, Minor Computer and Office supplies, Business Publications, Just a lot of stuff that cannot be replaced. Make note they managed to get me the plastic file box with personal papers inside back with a portrait of myself and a pitney Bowes Machine that couldn't be sold anyway.

You see, upon my return, I had what was left being caught through while I was present. The District manager Kevin, told them to dispose of any evidence that was on the premises. I contacted the corporate offices of PUBLIC STORAGE and they were telling me oh that just cant be.

Well, months latter now I have possibly credit fraud attempts through credit issuing agencies and bureaus and emails going on. I am not letting this die you see I set up PUBLICSTORAGE.blogdrive.com using the color scheme and logo to spread the word of the criminal enterprise. College Campus and the like I am posting and building a strong case to close down the illegal operation.

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howstupidcanyoube
Detroit, US
Apr 29, 2010 10:36 am EDT

You're a clown.

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2:20 pm EST

Public Storage damages / horrible customer service

My husband & I relocated from Colorado to Virginia. We rented a space from the Public Storage on Jefferson Ave in Newport News. We were there until July 7th, 2008. We received a letter from the facility saying that they were going to be replacing the unit doors starting in June.
The day we went to move out, we found some of our property had been moved, gone through & the glass shelves in my china hutch had been broken . My hutch had been moved away from the wall where the mover had put it.
In august I received a collection notice from Publc Storages collection agency. I contacted the collection agency, they were very helpful & froze the account so we wouldn't get any more notices. I explained to the gentleman that we had been trying to get the facility & their District Manager to resolve the issue .
I explained that they said they would take care of the problem for us initially, but then quit returning our calls.
Today 11/03/08 I have tried yet again to get a resolution to this issue. Now I am being told that they can't talk to me about the issue, even though I am the one they have been dealing with for these past several months.
DON"T REN FROM PUBLIC STORAGE EVER, EVER, EVER, EVER

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1:24 am EDT
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Public Storage cheating those who evacuate

I was in Public Storage for 3 months. I let them know a month in advance I was moving out, I reminded them a week in advance, I told them again the day before, and the day of move out.
3 weeks passes since I move out and they contact me saying I owe them money. I called back repeatedly trying to find out why, no answer, it would go to an answering machine for which they refused to return the calls. Finally, I sent a certified letter demanding to be contacted and they did, and the guy who contacted me said he was not trained to handle the situation and would have someone contact me back, which didn't happen til I sent another certified letter. Then I was contacted back saying that I owed them 2 months rent. I said for what, I evacuated my unit. They said there are still items in it which some may deem valuable, I requested to know what items that may be, they could not tell me. For weeks I sent certified letter after certified letter trying to get it cleared up, they now claim I owe them hundreds of dollars for the proceeding months after my evacuation of the unit. They auctioned off whatever property they claim was in the unit. They are now sending me letters threatening lawsuits and reporting against my credit. The sad thing is all this could have been avoided had I not dated one of their employees, who's boss had a crush on her.

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miss d.v
Chicago, US
Feb 20, 2011 6:21 am EST

i think i know what you are trying to say but first did you mean to say you vacated the space not evacuate?/lol!if so i hear you loud and clear best advice DO NOT PAY! tell the collection company to run the gate code reports to see when you used your code last! thats the only proof you need to show when you were there last! GOOD LUCK!

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lina22
San Dimas, US
Jul 05, 2010 4:02 pm EDT

im going trew the same thing right now and i dont have anything in there they keep calling me i have even had to get an attorney to tell them to quit calling me wut to do wut to do

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howstupidcanyoube
Detroit, US
Apr 29, 2010 10:39 am EDT

HAHAHAHHAHAHA THIS IS THE BEST STORY YET!

I hope you were able to evacuate! hahahahhahaha

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About Public Storage

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Public Storage offers self-storage units with various sizes for personal and business use. They provide climate-controlled options, vehicle storage, and moving supplies. Access to units is typically available seven days a week, with security features in place.
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Overview of Public Storage complaint handling

Public Storage reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Beware!!! Moth infested facility — lost all of my antique rugs was posted on Jun 27, 2024. The latest complaint storage unit has rats! was resolved on Jun 01, 2018. Public Storage has an average consumer rating of 1 stars from 327 reviews. Public Storage has resolved 18 complaints.
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  1. Public Storage Contacts

  2. Public Storage phone numbers
    +1 (800) 567-0759
    +1 (800) 567-0759
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    +1 (800) 688-8057
    +1 (800) 688-8057
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    +1 (866) 444-4747
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    +1 (888) 797-6980
    +1 (888) 797-6980
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  3. Public Storage emails
  4. Public Storage address
    701 Western Avenue, Glendale, California, 91201, United States
  5. Public Storage social media
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2024
Public Storage Category
Public Storage is ranked 7 among 374 companies in the Residential Rentals category

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