Public Storage’s earns a 1.2-star rating from 327 reviews, showing that the majority of storage unit renters are dissatisfied with their storage solutions.
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racial profile
In the Pasadena, Ca. area the Manager name is Tony, he goes into people units without asking and barking out threats . The staff at that location is very rude, that is the East Colorado blvd ., Pasadena, Ca. 91107 . By Tony have a anti-American attitude . He talking, his country this, his country that . Well I told "should of staid his ### over there "...
Read full review of Public Storage and 1 commentinfestation of mice/rat/damaged items
Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount the was left as a balance. Bill the attendant saw us trying to open the gate and walked over to the golf chart with some one and ignored me and drove away saying nothing...we had no options but to wait. Upon his return he flagged us to go to the office. We paid for our space and to lock us out and take away time I needed to unload the storage was appalling.Once the storage co cut our lock and said they never entered my unit but we found and have the lock they left inside the unit-violation -they lied. We paid for the extra pay offered to us by manager . That day speaking with the manager regarding charges Bill would interject saying "we dont have to give you any notice of rate increase" on the second day we were finding large bugs and rat/mice droppings everywhere and took pixs of it, trying to shake out the mess, Bill would drive by several times we have pixs and say you need to be out by 6pm becasue that is the time he leaves, so I told him we paid for the day and gates close at 7pm we were out by 6:59 pm on the day we were supposed to be out there was a older woman very nice. Never told us to be out by 6pm she left after here shift. Bill made a point to tell us he need us out by 6pm the manager or this women did tell us this...we have rented from your storage place 1.5 yrs and to be treated the way he treated us saying he didn't care about us customers...and harrassing us...at the end we took pixs of the rats /mice poo and bugs...we left card board boxes cut up to place in trash bin but it was locked. I things may not be important to your company but it belongs to our home we lost. I am a single mom who works hard for the things we have. To treat us and our things we so paid high prices for and receive them damaged is sad.The cost to repair, clean restore...its at a loss. I cant get insurance from storage to call me. Estella Rangel [protected]
rent for unit constantly being raised over 1.5 years
I've rented from Public Storage for approximately 8 years. I transferred my unit to a smaller space, different location and less cost in 2014. I now rent at 7909 Sudley Road Manassas, VA. I called my location on 11/09/15 and complained about the escalting rent. The staff referred me to customer service at [protected]. After going around on a menu and...
Read full review of Public Storagefile complaints on this company with your state's ag and the us attorney's office in your state
They have been committing fraudulent and unsavory business practices for years. I have just discovered that the alleged "certified mail tracking numbers" they say that are issued with the auction notices they allegedly mail are BOGUS. I recently wrote to the USPS to confirm a couple of those numbers they claimed were attached to auction notices allegedly mailed to me before they illegally auctioned of my unit, #2032 of 370 Holland Lane, Alexandria, VA 22312, in August of 2012. Report them to as many consumer and state legal agencies as you can-they must be put out of business and their corporate officers jailed for condoning these practices. Their Chief Legal Officer is Lily Yan Hughes and their chief in-house counsel is Steven Glick at [protected]@publicstorage.com. Corp. address is 701 Western Avenue, Glendale, CA.
untrue representations
Act [protected] 1) 3 months ago I changed my credit card at PS. Received a collection call from Ben at Property 08409. I knew that it was impossible. Traveled a long distance to Ben- again presented my (new) credit card to be used. I was assured that the problem was solved. Early this month received 3rd erroneous call from Ben when there was over $1, 000...
Read full review of Public Storagestorage insurance
Jo the mgr. Rebecca the district mgr. Are horrible and thieves they hire thieves and they cover for them also horrible customer service won't file a claim when items are obviously STOLEN BEWARE OF PUBLIC STORAGE ON n Sharon amity and their staff!!! ABC would not offer insurance
Read full review of Public Storageviolation of policy
/Good Afternoon,
I am writing about at violation of my rights! The storage facility did inventory without permission, 2) The sold my unit before 9/19/13 the date listed on the invoice listed below. 3) The Regional V-P Dan refused to give more infomation
Customer Information
Donna Bush
3404 Pebble Beach Way #3402
Fort Worth, TX 76137
Phone: [protected]
Account Number: [protected]
Property Number: 29156
Space Number: A1081
Storage Location
Public Storage #29156
5623 Rufe Snow Drive
No Richland Hills, TX [protected]
Phone: [protected]
Monthly Rent $163.00
Rent Discount $0.00
Rent Tax $0.00
Insurance $0.00
Monthly Total $163.00
Current Balance
Current Balance (as of 08/11/2013) $437.20
Charges For Rental Term
09/01/2013 to 09/30/2013 * $163.00
Total Due $600.20
Your last payment of ($161.00) was made on 06/14/2013.
* Future charges apply only if Public Storage has not terminated your lease due to payment default.
refusal to release property
A storage locker was rented and was 30 days past due. Full payment was made only to have the employee kate refuse to remove their lock for 45 minutes. She then told me i was a f****** idi****-and refused to give me insurance papers to file a claim for missing property. I understand that being late has consequences--yet after the entire debt was paid--to have to deal with her on top of missing property crosses the line.
What kind of person does this to another, makes up lies because they were turned down for a date. How would you like it if someone did the same to you at your place of work, got angry at you and made up lies about your being rude just to get you fired.
Actually people I have a confession to make. She was never rude to me. I was angry at her. I tried to get a date with her because she was pretty and she said no. In retaliation I made all this up about her to get her fired. She never swore at me or called me any names.
high pressure sales tactics
Public storage is nothing more than a sales/marketing organization disguised as a storage business.
The personnel move from facility to facility. It is heavily sales scripted. When you first make the call to the 800 number, in a matter of minutes you will get the feel that you are in a car dealership. Once they get your information they will make an appointment at the facility of your choosing. When you arrive they will prequalify you for the storage unit based on a series of questions and then take you around in the little golf cart to the storage unit based on the questions you have answered, very similar to the car dealer. Then when you return to the office they will try to close the deal and get your money. If they don’t get your money that day, they will make a sales follow-up call using another one of their employees to pressure you into a decision.
They have a very sophisticated phone system. Once they have your phone numbers don’t try calling the 800 number back to reach the corporate office for any reason; it will only ring at the facility you visited.
When I first checked these guys out I did not find any bad reviews at first and then I returned and Googled “Public Storage Reviews” and I got hundreds, no kidding. Oh and the “$1 First Month Rent*” is nothing more than a scam. Don’t just take my word for it, go to this site and read the “Top 301 Complaints and Reviews about Public Storage” at consumeraffairs.com.
poor service, crooked price hikes
Do not buy into there $1.00 for first month! I got a huge unit, for at the start $199.00 a month... A year latter, or just over that, im now being charged $320.00 a month! Thats way higher then any cost of living increases... They constantly give you 30 days notices there raising your resnt its crazy, been raised over $130.00, well so much for that fantastic $1.00 for the fiest month.. They have got back tripled,,,, crooked company, rotten customer services... Stay away from this company,,,,
This is in reply to MkStItCh posting on here. Public Storage raises the rents 10% each year as a matter of business policy. It has absolutely nothing to do with being late or paying on time, or being a good citizen or a bad citizen, as to whether they will substantially increase their rent. It is purely about greed by a company that by law pays 0 federal income tax. In fact, if you are late they will charge you an additional $50 for being a day late, for those people who had trouble finding the money to pay the monthly charge to begin with. But as a predator, Public Storage knows that they have your personal belongings in their possession (because they will bolt your storage unit with a separate lock the day after you are late) and demand a late fee in addition to the monthly payment owed. However, their policy of 10% annual increases is a policy that they apparently practice across the United States. (Europe has different laws and more government regulation in general so it is unlikely that Public Storage can gouge as easily as they can in the U.S.).
But as far as increasing the rent annually 10%, and holding your personal possessions as hostage material if you are late in your payments (because you cannot access it), and never paying US Corporate Income Tax goes, talk about redistributing income - it cannot get any better than that. Take from the poor and those who are most vulnerable and unprotected by the law (who have had to use storage facilities because of an unexpected life event to begin with) and gouge them with annual increases at 2 or 3 or 4 times the rate of inflation, and then pay nothing back into the system. It is usually called being a Taker, and that tag applies to Public Storage in its full meaning of the term. (In other parts of the world they call it extortion).
So MkStItCh you are entirely wrong in your uninformed assessment. It is their corporate policy - it is not an isolated circumstance or incident. It is solely about greed and being able to get away with it. You may want to do a little research first before you speak about what it is you do not know and do not understand.
You might want to read the contract BEFORE you do something like this...
They have several reasons for increasing the rates so much like that. One of the most common reasons is "LATE PAYMENTS". The contracts usually read something like "If you are late more than 2 times in a 12 month period then rates will increase" or something like that.
they started to overcharge me and no one warned about it
I used the services of the company www.publicstoragereviews.com. I paid money for the storage, but these jerks started to take larger sum from me. They haven’t explained for what and they haven’t warned me that the price has been changed. I was disappointed, ‘coz it seemed like scam. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
I too, had my rent raised by over 25 dollars without any explanation. I quickly moved out. I also found out that we have been paying A MONTH AHEAD, which was not explained either. So I left owing nothing but had a month to actually move and didn't know it. Staff is friendly but I guess I would be too if I was benefiting from folk's hard earned money. Great storage facilities, but shady business dealings. :/
Public storage increased my rent from $126 to $146 last year. This year they have increased it to $171. I had a coversation with another tenant and they informed me they were moving out because of the increase. They give me the number of another storage site close by. I sequentially rented a site there, a bit smaller, but 1/2 the cost of Public Storage. Thank you Public Storage for motivating me to make a change. I wish I would have done so sooner.
Robert Murray
I used the services of the company www.publicstoragereviews.com. I paid for the month in advance, but they took money and lost my stuff. I left the items in the storage place, but when I came back, told me that the box was empty. I really need help or any useful advice.
poor business practices/
I too am frustrated with Public Storage. I've been a customer since 2010. I was pressured and told that I had to carry insurance. I was also told that I had to purchase their locks. My unit doors did not go all the way to the ground so water came in every time it rained. They eventually ended up replacing the doors but charged me for new locks. My unit was also broken into and no one seemed to care. They said since their facility was gated they weren't responsible and their insurance didn't cover anything. Including damage to the doors. I even had to purchase yet ANOTHER new lock. I filed a police report but the police officer even said nothing ever happens in these cases and even said it was probably an inside job. My rent has gone up drastically every year to the sum of a 45%+ over 4 years. There has to be something we can do to fight this. I am moving my stuff at the end of the month after yet another increase was just applied to my account. Public Storage is a horrible company. They should not be allowed to take advantage of people this way. RUN far away from this company!
john lewis, district manager
I have been a customer of Public Storage for many many years. Personally and
Professionally, I have paid Public Storage over $80, 000. Public Storage is very aware my Son has been fighting Cancer since October, 2013. One of my units has a
balance due of $206.78, today, Monday, March 23, 2015. Due to my Son passing away, Sunday, March 23, 2015, I am unable to pay the amount of $206.78. My assistant notified John Lewis, District Manager, Sunday, March 22, 2015 per "text messages 9 times" to no avail ! Monday, March 23, 2015, she notified John Lewis,
District Manager, "5 more times" to no avail ! A volunteer delivered a typed letter to
Public Storage, Monday, March 23, 2015 regarding the status and confirming the $206.78 would be paid no later than Saturday, March 28, 2015. I need every penny
for my Sons Funeral. John Lewis NEVER called, until "5-Minutes" before the Auction, today, Monday, March 23, 2015 and yelled at me that he was going to "AUCTION" my personal storage for the amount of $206.78! I am so heart broken. I just want to give up!
fraud
The many complaints of high-pressure sales tactics regarding insurance, padlocks, inadequate security, uncleanliness and other egregious practices by Public Storage are true. But when it comes to a class action, the below information will astonish you.
This is an open letter to the employees of Public Storage as mentioned below. I have directly emailed duplicate statements to each of; Cheng Teng, John Bodach and Kenneth Lassegard of Public Storage Company with corporate offices located 701 Western Ave., Glendale, California 91201. These persons were advised this statement would be published within 24-hours after issuance (1305 hours) if there is no response from any of the aforementioned. If you are reading this statement (and others to follow) none of these Public Storage employees responded in kind.
Public Storage (NYSE: PSA), the self-storage and commercial real estate company with the orange logo and the largest mini storage company in the world with 160 million square feet, 2, 200 store fronts and over $2.2 billion in annual sales may be overcharging you for your storage unit by as much as 5%-12%. In addition, you may have been sold goods and services that were not required.
When you go to your Public Storage unit bring a tape measure. Accurately measure your usable self-storage space. There is a likelihood it does not match the dimensions you are paying for. It is thought that Public Storage units are “generally” smaller than advertised, and although the Public Storage contract incorporates a disclaimer with regards to such, a reputable Class Action law firm is reviewing the validity of such a disclaimer in light of certain facts.
Public Storage might owe you money if you are/were paying for a storage unit. Public Storage may have also have sold you goods and services and miscalculated invoices. Mr. John Bodach, Arizona and Las Vegas Regional Manger and Mr. Kenneth Lassegard, Las Vegas and Nevada District Manager were emailed an invoice with assurance from Mr. Bodach he would immediately justify the total amount charged. Five business days later I have not received a response. More than forty-eight hours ago I emailed Mr. Cheng Teng. I have not received a response from Mr. Teng whose name and email shows up on wsj.com/PSA and appears to be a direct conduit to all corporate officers inclusive of Mr. Ronald Havner, Chairman, President and CEO of Public Storage.
Please contact (reply) to this blog at [protected]@gmail.com with information regarding; dimensions of storage units, items purchased and potentially over-charged, if you felt “high-pressured’ into the purchase of products or services, if the padlock or unit Public Storage sold/rented was broken into, if you were given adequate information to determine the actual dimensions of your unit prior to initial payment.
Do Not Allow Public Storage to walk away from the above. Respond to this blog at [protected]@gmail.com to become part of a potential class action lawsuit.
On top of these grievances it should be noted that Public Storage, as a REIT or Real Estate Investment Trust, pays no federal income taxes at all. They are predators of their customers and are immune to having to support the structure of federal government that is built to support U.S. law. It is not unlike putting child molesters in charge of daycare, and enabling their immunity from criminal prosecution should they take egregious advantage of the children in their custody.
I too am frustrated with Public Storage. I've been a customer since 2010. I was pressured and told that I had to carry insurance. I was also told that I had to purchase their locks. My unit doors did not go all the way to the ground so water came in every time it rained. They eventually ended up replacing the doors but charged me for new locks. My unit was also broken into and no one seemed to care. They said since their facility was gated they weren't responsible and their insurance didn't cover anything. Including damage to the doors. I even had to purchase yet ANOTHER new lock. I filed a police report but the police officer even said nothing ever happens in these cases and even said it was probably an inside job. My rent has gone up drastically every year to the sum of a 45%+ over 4 years. There has to be something we can do to fight this. I am moving my stuff at the end of the month after yet another increase was just applied to my account. Public Storage is a horrible company. They should not be allowed to take advantage of people this way. RUN far away from this company!
unethical fees
This company preys on people desperate for storage space when moving. They charge an excess amount because they can. They add extra fees, require the purchase of a 'special' lock and increase rental fees without notice! Upon move out they charge for the entire month if you move out after the 6th of the month! What other company gets away with these unethical and morally wrong policies?
The complaint has been investigated and resolved to the customer’s satisfaction.
fees
The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self storage company known as Public Storage meets this criteria hands down. I pay all of our bills online through our bank. The bank...
Read full review of Public Storageno one helped me and I haven't received code
I subscribed for the services and storage from the website www.publicstoragereviews.com. I needed to enter the 5 digit code, but no one provided me it. I sent multiple emails to them, but no one replied. I still didn’t get how their website worked. And it was really disappointing that no one replied and helped me. I don’t recommend this website. Please, post comments about your experience on this website and do you get any help from these people.
monopoly price fixing practices
Since the company purchased Shurgard, the profits have gone up in direct proportion to the rent increases, which are the maximum allowed. The service has gone down in the same period. They could argue that the increases are due to Shurgard charging below market rates, but it can also be argued that the market rates are being manipulated by this monopoly.
See also the nearly created SSA "Self Storage Association"
From it's website, pretty much speaks for itself:
"The Association has spent more than $3.0 million in the last three years modernizing more than 25 state lien laws"
http://www.selfstorage.org/ssa/content/navigationmenu/aboutssa/factsheet/
It's great if you can get away with it, but buying off politicians to pad one's pockets is often considered criminal behavior, even for those whom have a lot of weight to throw around. Too bad Shurgard sold out to these thugs, they used to provide a decent service for a fair price. Presumably Public Storage sees the short term gains as worth the risks that go with them, & that the any damage can be paid off in the long run. Perhaps there is a lawyer out there who is motivated to prove them otherwise.
The complaint has been investigated and resolved to the customer’s satisfaction.
Everything I own is in storage, as of June 2015. I am disabled and Social Security Disability is my only income. Within months of buying out AllStorage, Public Storage raised the rent on each of my 3 units, increases totaling approximately $150.00 per month making my rent $715.00 per month for the three units. This is over half my monthly income. I am physically unable to move to another location. Prior to the rate increase, I was able to pay my rent on or before the due date. I, now, have to take money from my grocery budget to pay storage rent and struggle to pay before fees begin to accrue. I've called in an attempt to get the increases reduced. Their answer was "No". Public Storage has spent a great deal of money on cosmetic changes and remodeling the facility. Clearly, they are passing on the expense to their customers. The remodeling has created units that are less secure. The office is frequently closed during business hours. Gates have been broken for months at a time ...finally repaired this past month. The facility is not nearly as clean as it was when managed by All Storage. Essentially, the product and service has decreased in value... yet, I am paying much more than I was. And Public Storage seems to be buying up the competition, so better rental rates are difficult to find. I've worked in the industry. I know this is just about profit. They do not care who they hurt. In the current economy, ...well..., lives are being destroyed.
excessive rent increases
It appears to be the consistent business practice of Public Storage, headquartered in California, to leverage rent increases against their customers once they have their customers belongings as ransom against objections or protests against outlandish rental increases. It appears that it is a business approach that is practiced nationally by this business, which also is exempt by its incorporation status from paying federal income taxes.
The complaint has been investigated and resolved to the customer’s satisfaction.
Each state has specific self-storage laws and ALL storage unit companies MUST follow them to a T or be liable for their actions. See http://www.storagetreasures.com/general-information/state-lien-laws/[state name].
My husband and I rented a unit over one year ago. We were sent a letter they were raising our rental rate $50.00 and will do so every 6 months. We are paying for the highest price for the rental unit due to it's size. The last time I paid on this unit was by check. They said the funds were not there and our bank said that check never came through the bank. They are charging us for 2 months late fees and a return check charge. Talk to people at location of unit and they said it was out of their hands I need to talk to customer service because California handles that!
illegal storage unit auction
I had a 10' X 20' unit from about October, 2010 to August, 2012. They illegally auctioned my unit on 8/30/2012. It was illegal because they never sent me any notice (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball and not settle with me-they think that by not responding I'll go away...
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Overview of Public Storage complaint handling
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Public Storage Contacts
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Public Storage phone numbers+1 (800) 567-0759+1 (800) 567-0759Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone numberExisting Customers+1 (800) 688-8057+1 (800) 688-8057Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number+1 (866) 444-4747+1 (866) 444-4747Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone numberPay by Phone+1 (888) 797-6980+1 (888) 797-6980Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone numberModify Your Reservation, General Questions
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Public Storage emailssupport@publicstorage.com100%Confidence score: 100%Supportlkind@publicstorage.com89%Confidence score: 89%
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Public Storage address701 Western Avenue, Glendale, California, 91201, United States
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Public Storage social media
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Public storage in Auburn Washington is also horrible. First my family lost stuff due to a fire and water damage and only given 1 day to remove our stuff and also move what we could salvage to another unit and then that other unit I just found out was infested by rodents. My stuff was safe (no food) and not a problem with infestation the whole 5 years I had it in the previous unit, but the outdoor ones are infested and was told by other people down the same isle as me that they were moving out and lost their stuff for same reason. Storage didn't let us know they knew about the problem to ask us to come check our stuff or anything. Rats had all winter to nest in there. They also will not help with removal of my items or help me by getting us a dumpster so we can toss our stuff. I am disabled and have no help or real physical ability to safely take care of my items now. They could at least help with removing my items since I've payed them to pretty much let all of my stuff go to hell anyway. Storing your stuff at public storage is about as good as just leaving your stuff at the side of the road. You may as well just take all your stuff to the public dump and get it over with sooner and with paying less money.
I had a unit on ben white here in austin tx. Well come to find out they were rat infested and no one bothered to tell us upon move in. So not only did our items get damaged from the rats now insurance is not returning our calls. I guess were out of luck on ALL OUR STORAGE items. DO NOT RENT FROM PUBLIC STORAGE THEY STEAL FROM YOUR UNIT AND WILL NOT PAY YOU FOR YOUR DAMAGES. But they sure are quick to call and collect a payment but not help get your items reimburse.
Hello,
At which public storage is this at? Our family may be moving again next year to northwest Indiana if need be is why I'm asking so we do not choose the wrong one.
Thank you