PureKana
Reviews and Complaints

I placed an order for this Order #PK-1165421] (14.12.2021) a couple of years ago as well as my mother for 3 bottles each which we tried for 3 months and it did not work at all other then causing diaharia. I am just disappointed that is all I'm not looking for a refund or anything I just wanted to let your company know it does not work as advertised.

On July 2nd I purchased an offer of buy 2 get one free at $49 each and still paid for 3 for $158.16! Luckily I called the company and spoke to someone who explained that I still received "a deal" on the product and found out I was on auto-shipment which I immediately canceled. I also emailed the company on 7/29/22 & 8/3/22 to try and return the product and the response I keep receiving is:"Thank you for contacting PureKana. After looking into this for you, it appears that this order was not placed directly through our website. I have gone ahead and passed over your information to the relevant team who will be in contact with you as soon as possible to get this issue resolved. We do apologise for any inconvenience this may have caused. Kind regards, Jenarthan"No one has contacted me and I can not reach anyone by phone now! I would like to return the product and get refunded but I am afraid that if I return the product within the "60 day money back guarantee" they promised, I will not receive a refund. I have tried calling 2 different phone #'s and I get bounced around an automated system and then it hangs up. So I am out the money and stuck with a product that I don't want!

When I ordered some Delta 8 gummys for $40.00. CBD capsules for $62.00 were automatically added and charged me a total of $110.00! No discount was applied and I never received an email of confirmation. If I didnt take a screenshot of the order, I wouldnt have any proof of purchase. I sent a email to *** this morning after not receiving an email of my order yet charged already made. This is what they said.. Hello ***,Thank you for reaching out!Your order will be assigned a tracking number once our warehouse team has it packed up and ready to go, and we'll send you an email with the tracking details.We apologize but after an order has been processed, we can no longer cancel it or modify the contents as a shipping label is printed immediately once placed and sent for fulfillment within 1-3 hours.Upon receiving it, if you still do not want to use the capsules, you can absolutely return for a full refund. Please let us know if you would like to go ahead with a return, or if you'd like we can credit the order a 25% discount so you can keep it when it arrives. Let us know what you would like to do or if you have any questions.Have a great day!Doesnt make sense now does it?

This product not only doesnt work (if you have true honest spinal pain!), but their advertising is also dishonest! I had tried a ***mg tincture (not purekanas), and it didnt work. What caught my eye with Purekanas ad was it is water based, so are your joints. Typical tinctures are oil, *** dont mix. So I thought Id give it a try. Umm..save your money! They guarantee a 30 day money back guarantee Lie #1 If you argue enough, youll get back HALF your money. 30 days? Lie #2 I called within 30 days of placing my order, and the representative said I was beyond the 30 days. I was giving them the best possible benefit as I hadnt even tried the product yet (cant try it if its in the mail!). You should expect something like this though when they want you to upgrade your shipping. When you decline that, the I dont mind waiting for my packages comes on your screen. How smart-assy is that! People, BE WARNED! Go to your local CBD store, try a product there. Talk to someone knowledgeable about their products. Im sure CBD works for some people (people in pain, were out of luck!), but this online c*** is just that. Lies, lies, and more lies. I just dont like it when honest people get taken to the cleaners. Purekana IS the cleaners

PUREKANA IS A TOTAL ***SCAM***! For starters, they used *** as their spokesperson claiming that he endorses this product; in fact the online ad made it seems like this was *** business, so that's what pulled me in. And THEN PureKana charged me $197.70 when I was supposed to be charged $60 for a 5 month supply. So my credit card company actually alerted ME that a possible fraud charge was placed on my card. Sure enough it was a fraud charge, so I had to cancel my credit card and wait for new cards. And it's a good thing I did that because PureKana will put you on auto-ship even though I never requested that. And you can't get anyone on the phone either because my credit card company wanted me to call them for a refund, but no one answers the phone. I tried at least 6 times! And THEN my credit card company reversed $137.70 of the charges which is $60 short. My credit card company explained that they couldn't reverse the full amount because they don't cover shipping costs--so PureKana hits you with another FRAUD by charging their customers $60 for shipping! OMG! So now I'm out $60 from a con artist company! Someone needs to shut down PureKana ASAP! I don't want to see another person go through this h*** :(

Don't know if I'm glad to see that I'm not the only one SCAMMED by this company or not. I've certainly learned my *** though. I will NEVER respond to an ad on *** again. Looks like PUREKANA is all about making their deal look good but then adds on all these other things to scroll through so you don't get to the end to see that they've charged you more than $200 for something you thought would cost less than $50. And then it shows up on your credit card! When you try to reach out to the company, you are on hold forever. In the meantime I sent an email saying I know it's a scam and to cancel my order. I got conflicting emails from the company saying they would cut my cost in half (which they did, deducting it from the credit card charge), then saying they had canceled my order/subscription (which I didn't realize was a SUBSCRIPTION!) and then another saying my order had shipped. When I try to reply to ANY of these emails to say that the only thing I want is my money back and to never hear from them again, I get the message back that there's no such email address. I noticed just now that their offer on Amazon says it's not currently available and they don't know when/if it will return. Keeping an eye on my account; ready to take legal action. Only giving one star because I have to ...

Do I really need to give this fraudulent company even one star? On March 9, 2022, after seeing an add on *** I filled out an order on line for Purekana 500 mg CBD vegan gummies. The offer was buy 3 get 2 free. After completing the allication,, I expected a review page before placing the order which was not provided. Suddenly, an email from Purekana came in stating the cost was $209.00. I immediately called to cancel the order. They would not do that, but offered me15% off. I said no. Then they offered 35% off. Again, I said no. Then they offered 50% off, and I agreed. During that conversation, I was told that I had also signed up for an auto delivery every month at the full rate. I immediately cancelled that option. I was told the order would be shipped in 3-5 days. I was to receive an email with the tracking number. It is now March 25, 2022, and after numerous phone calls to their well scripted customer servkce department, and emails to their corporate office,I have yet to receive the order. Today, they said they did not have a tracking number, but the order was shipped, which is why they can't give me a refund. Does anyone smell a SCAM? After today's phone call, I called my credit card company to file a dispute regarding this claim, which they happily initiated. They will not get one dime from me. DON'T FALL FALL THIS FRAUD.

They only receive 1 star because 0 is not an option. Purekana has one of the most deceptive ads Ive ever seen. Their version of buy 3 and get 2 free is just a play on words. Discounted price should not be paying for the 2 free offered. Also nowhere in the ad does it state that it is a subscription. It however, does say a subscription is available, which I did not agree to. But, on the email invoice it thanks for the subscription. I placed my order for the buy three get two free. Paying for three bottles at $39.74 each. My total should have been roughly $120. Entered all of my payment information and hit continue and it placed my order. Only then did it give me my total which was $218.07. I immediately called to cancel this order and was told that it could not be canceled because the order was already in progress. I literally had just placed the order 5 minutes ago. I had to call my bank and dispute the charges so that they would not pay it. Called the company again and told them that my bank was not going to pay the charges and they still told me they could not cancel the order. They did cancel the subscription of sending it out every month, also at a higher price. The advertisement is very misleading, they automatically sign you up for a monthly renewal subscription without telling you, and the customer service is terrible they wouldn't do anything to rectify the situation.

We did not order anything, but product arrived yesterday, August 16,2022. I called the *** company. He looked up our surname and told me that we had ordered through an affiliate and that he would transfer me. I asked him how he knew we had ordered through an affiliate. He told me he could see my last name but no order. I explained to him that we had ordered nothing from anyone. I was put through to the affiliate. She started to tell me what we had ordered and what the price was. I explained that our children nor we had ordered anything. She told me that our name matched the billing address but that there was an ongoing investigation about our account. I said that we didn't have an account. She repeated that phrase. I asked her who was investigating our account. She repeated that phrase. Then she put me on hold for a minute or so, came back and repeated the same phrase and would answer no questions about how the product was paid for or how they knew our shipping address and billing address. She would only repeat that there was an ongoing investigation of our account. and thanked me for calling. I have called all credit cards and our credit union. Nothing has been withdrawn so far. I have one more bank to check tomorrow. The scary thing is that they know our shipping and billing address supposedly but would not tell me the method of payment or answer any other questions. In addition she started to tell me what the items had cost before I interrupted her to tell her we had not ordered anything from anyone!

2/11/22 I saw an online article/ad about a very popular Talk Show host that was leaving her show to devote more time to her business! The ad went on to say how much PureKana had helped her, leading readers to believe that PureKana LLC was in fact her business.. There were several celebrities that also stated that they used the product and had great results. The product was listed at a very discounted price for "a very short time only" with the digital clock showing the countdown! Of course this was intended to create a sense of urgency. Foolishly I took the bait! I was smart enough to order just one bottle for the advertised price of $49. (I forgot the exact amount since it never showed up on my invoice or any other company material thereafter!) My debit card was charged almost before the transaction was completed. The order invoice #D56AD6C3D2 showed the PureKana 500 mg CBD vegan Gummies 1 bottle Sub Total price: $69.04, Shipping: $5.95, for a Grand total: $82.30! I was never good at math, but this incorrect on 2 of the three levels. I received the order a few days ago. I took 2 of the gummies 1 day apart and developed a severe headache both times within a hour of ingesting them. Today I called the # listed and told the lady, that spoke such broken English, that I never could understand a clear explanation. Of the total $82.30, I am received a mere $28.80 refund. This is totally outrageous since the entire sale was based on a lie and false advertising! I plan to wage a complaint with the Complaintsboard.com. I may not get my money back, but hopefully my complaint along with the 60+ other complaints, will prevent this from happening to others.

Please be *** of the third party websites! Anytime a website is giving you a product with a great deal, especially receiving something free, please do some research to find out what the real website address is. After reading an article on the effects of purekana, of course I was interested. I have chronic pain due to certain health issues and it sounded heaven sent. The article gave a link and it led to a purekana website, but it was called "trypurekana". I searched to see if the was the correct site and I found that there was an actual "purekana.com". So I went to both sites contact info and they had 2 different customer service numbers. I called the try purekana number and spoke to Dream and asked what the difference was. All she said was it's the same and asked if I wanted to place an order? I asked why are there different prices? She said they have different deals and again asked if I'd like to place an order. I said ummmm no, I'll do a bit more research. The actual purekana website didn't have deals at all. So I went back to the original article and clicked another link that led to a totally different website and the gummies on there didn't even say purekana. It just said cbd gummies. It was a site called otter something. I don't remember the whole name. After that, I just started searching if it was a scam and what others had to say. That led me here. I'm glad I didn't get it. Lastly guys, the deal said $39 and some change "per bottle". A lot of people missed that part. If you're getting the buy 3 get two free, you're already looking at about $120. Then you have the taxes and whatever else they add. It wasn't just $39 for the package.

Do Not Buy anything from this company! This company tries every trick to take as much money out of their customers. I wanted to try their product but after their snaky ways I will not give this company any of my money. First they advertise 3 bottles at $39.74 +2 free however there is not a subtotal amount to verify and my credit card was charged $240.16 at the end of at least 4 other products screens where they are trying to force products on their customers with very tiny no thank you links. I did notice that the subscription was already checked and unchecked it. When I called customer service to cancel my order I was given the option of a small discount but that they were unable to refund or cancel the order. I asked to speak with supervisor but she said no one was available but she could have her call me back Monday. I told her that I was going to cancel my credit card and report this business to Complaintsboard.com. I regret not looking them up first on this site. *** learned! I called back to their customer service to see if I could get different response and after refusing several discounts offers she said she was going to talk to supervisor for higher discount. When she got back to me it was discount of 75%. I declined and asked to speak to supervisor who was now in a meeting. I informed the rep that I was not going to give any of my money to businesses that scam their customers and their package would be marked return to sender and credit card transactions cancelled. She told me I had to return it according to instructions and if it got lost in mail I would have to pay full price. What happened to 100% guarantee that was promised? I asked to complete a survey but all I got was dead air so I hung up.

Please BE CAREFUL! -This company tricked my 88-year-old father with a *** AD! Shame on them! This was supposed to be just a sample, that is what he said the ad said. And he was never told a total. After doing MUCH research, it appears that many are being scammed by these false advertisements by celebrities. He was only to pay around $40 (1 sample bottle) if he kept it... and the charged him for FIVE BOTTLES! We tried to work with the credit card company, but that doesn't work because he clicked the button and added his info, again thinking he was only getting a small sample bottle, not 5 bottles. So, for those who don't know banks/credit card companies only refund if it is fraud...not when you are scammed! I also attempted to call the company MANY times on different days and times, and they never answer, I stayed on one time for over 30 minutes, and what was strange is I kept hearing someone pushing buttons the whole time, but no one would respond to me saying "hello, anyone there" We are trying to return the product back for refund, so you need to answer the phone so we can do that! Also concerned, after my extensive research that some of this CBD is even PureKana product, after seeing some unsatisfied customers saying they are not getting any results with the product they received. I checked the scan on the bottle to see if it was legit CBD by entering the number and it said... not found? WTF-angry face!So, what I am finding is unsatisfied frustrated testimonies ALL over the internet, so many red flags about this company and the product. Please be careful about ordering any product that is represented by a celebrity! DO YOUR RESEARCH! Looks like we have to chalk this one up as a loss. Have a loving and informative conversation with your elderly family/friends to be careful of these scams!

BUYERS BEWARE, THIS COMPANY IS A GIANT SCAM NETWORK! I too have recently ordered the Pure Kana Keto Gummies from a *** ad because I thought that advertised for this company. I have since found out that this is not the case. I called to see why The price of $*** BOGO that was advertised is A LIE! It still said *** at checkout up until after I put my credit card number in and hit check out; thats when I saw that I was charged $142.00! When I called purekana it was like a maze and a game of phone tag! When I finally got in touch with someone from the affiliate side, they tried to explain to me why I was charged $142. Then proceed to give me a refund of $22 to smooth things over. When I declined they said ok I can give $50 and I said thats not even half of what I paid and thats not the advertised price! Then they went on to offer me $74.80 refund and thats the best they can do! Despite the fact that in their website and the packing slip that came with it said 100% money back guaranteed within 30 days! So when I said I just want all my money back and I will send this package back, the rep *** to tell me that it will take up to 2 weeks for me to send it back and I would have to pay for shipping at the post office and once I send it I have to call their maze of a telephone back to provide a tracking number! I will only have a refund if they receive the product back! At this point, I took the $74.80 refund back because I no longer trust this con artist of company that not only falsely advertised their pricing and return policy but also shifts blame to each other and then the scariest thing of all is I dont trust that even if they get my product that they would give me my refund! At which point I will have lost out on $142, it will be even more of a he said she said with this dishonest scamming pyramid of a company. But most importantly now Im scared they will be able to use those same product I sent back to SCAM someone else!

We came to this website through https: healthbreakthroughh.com/pknewzavit/. My wife is incredibly sick and has a lot of health issues. What we believed was we were ordering CBD gummies from purekana. It was on Wednesday December 7th 2022 that we were explained through the information on the website that if we ordered on this day and were new customers, we were eligible for a deal. Since we had never ordered CBD gummies or any type of CBD before But heard great things about the treatment of CBD, we became highly interested. This website seeming to be legit especially since it spoke about the health breakthrough of this product, we went ahead with the promotion that was given. The promotion offered $36 if you bought one bottle and you would receive two bottles free. We place the order and immediately the transaction was declined. We weren't sure why, but reading more into it realizing you had to be 18 to purchase this product, we figured it didn't go through for this reason. Later on that evening we received a phone call from them and since my wife is using my credit card they wanted to speak with me. I was at work at the time and my wife instructed them to call back the next day to speak with me which they did not and we dropped the whole issue. It was only when we were at the doctors two days later they called back ( the same man ). We went over the reasons why I was ordering and that the order was secure and ready to be placed. What was supposed to be a $36 order with two bottles free, I learned turned out to be $199 with five bottles. I tried numerous times to call them back on the number that they called on and was never able to get through. I called my bank to cancel or to stop the order and was informed that they had already taken the money so I had to reach out to the company. I was provided another number from my bank. I called numerous and reached a busy signal every time. I am trying to get a full refund as and have yet to receive my order.

I purchased this product after clicking on an "article" that was actually a marketing gimmick. I decided to purchase the product after seeing that I would be receiving 3 products at the low price of around $49. Surprise, surprise, when the items in my cart totaled 3x that amount. Decided to go ahead with the purchase because I know what quality CBD costs. When I went to pay, that's when the never-ending pop-*** started. After rejecting 3 pop-*** for "amazing deals," and the 4th "amazing deal" popped up, I decided to exit the screens after seeing a description saying that my purchase wouldn't go through unless I answered yes or no to the 4th pop up. Thought I was safe.No. Sent to my spam folder, was a receipt of my "purchase" with the promise that it would ship within 24 hours. It didn't. I emailed the company after about 2 weeks of hearing nothing and was told that I purchased the product through their "affiliate" and would need to take it up with them. But, then miraculously, I received a DHL tracking number.It's April 8th, and not only have I still NOT received my order, but I got an email this morning informing me that my SUBSCRIPTION is about to be sent out, and that I'd be getting charged another $158 for this next order.Called, waited for over an hour. Nothing. Asked for a callback, still nothing. Called my credit card company and THEY called Purekana using a different number than the one I had. That person told us that he couldn't do anything because this order was placed through their "affiliate." They offered to "escalate" my case to a supervisor. That supervisor said she couldn't do anything, but that someone named *** would be calling me in about 15 minutes to confirm that she was able to, 1. refund me for the order I never received, and 2. cancel my "subscription." It's been 30 minutes. Guess who hasn't called.I've seen multiple complaints on here where Purekana blames this affiliate... yet, here they are still using them? I call ***.

I am not sure how PureKana feels they are doing a good job. The tactics here are appalling. The website charges your card prior to confirming your order. By the time I made it to the confirmation page, I had been charged $211.86. Once confirming the charge was PureKana, I called prior to leaving the site. I was told they dont understand why I want a full refund after offering a multitude of discounts. The offer to discount discredited the company even further, as limited quantity, selling fast claims did not align with their willingness to discount almost *** the hands of fulfillment. There is nothing they can do. I asked to speak to management, I was told they are busy. I informed them I will wait, as this needs to be escalated. While I waited I asked the sales associate how many calls like this are received. I was told I am not her first Today. She then told me she will have to have them call me back, I asked what has them so wrapped up. She then explained that they are managers so they have meetings and stuff I was not informed the call would be monitored and recorded, but I feel with a company as such they must listen to the people and monitor claims to be sure they are not sued. I then had to send multiple emails and even received a text offering more of a discount for my first order than I had received. Despite the smoke and mirror *** dollar offer, and sneaking per bottle text. If you go to Amazon you can buy the same brand and get 3 bottles for 59. Or 6 for around 80. I am also inclined to believe that Amazon would not have an issue cancelling the order within the hour. The tactics here are unethical I have received a refund, but the hoops it took to jump through are ridiculous. The charge went through prior to confirming. I have nothing good to say about this order or product and I will never give them the time of day. The refund was offered with a discount to try again 30% off. No.

PureKana CBD Vegan Gummies.

Customer Name: Joseph Donahue

Order # 18998D4DAB

Order date 7/18/2023

I have tried and tried to speak to someone at the number provided. It is impossible to get through. This order was place in error and without authorization. All I want to do is to return the product, get my refund, and make certain that no further charges are forthcoming. I am elderly and need this resolved.

I placed an order on 8/9/23 for pure kana gummies based on a FB promotion using a supposed testimonial from Dr Sanjay Gupta.

My calculation was that this order, based on the advertised promotions, would cost me $99.80. Instead I was shocked to find out on checking out that I would be charged $264.11.

I placed a stop on the purchase through the Visa credit card company, but the charge appeared on my statement despite assurances that the purchase had been blocked.

I am embarrassed at having placed this order and totally disgusted by what clearly appears to be a scam and a fraud.

I’m simply reaching out to Pure Kana to stop further product delivery as the product has not worked for me.

I’ve made several calls to stop further deliveries. Each call was never completed as the call dropped or the phone was disconnected. These calls were made by me in the last two weeks.

Not being able to reach staff to cancel any further product has been extremely difficult.

I would like the opportunity to return any unopened product.

On 3/25/2023 I went to buy this product and my bank blocked the purchase thinking it was fraud. The bank statement said that if the sale was declined that I wouldn’t be charged unless I ran it again. When I realized this, I decided I wasn’t going to get the product. Then I got an email stating that it went thru, meaning my card got re ran. So, to avoid a hassle I decided I would give it a try.

Originally, I had chosen the buy one get one free, but yet the total came out to 118.08! On the site a bottle cost $40 so for a buy one get one, I should have only been charged for one bottle. When I called to cancel, I asked about the pricing and she stated that I got 30 dollars off each bottle making each bottle cost around 59 dollars. Adding up to $118 plus tax. But that doesn’t make sense because on the website bottles are priced around 40$ and if I was getting a bogo I should have only been charged for one bottle. The girl just kept saying you got discounted off each bottle, and that she understood me, but she quickly rushed me off the phone after she canceled my subscription. and would not help in regards to the other issue. I also noticed on a shipping confirmation that I was getting 2 of the buy one get one. So that was confusing. Was I charged for 2 bogos? And therefore supposed to get 4 bottles?

To:*** Mon, Dec 26 at 1:07 PM Hi ***,Your order (F27000A2BE) has recently shipped. The tracking number is 420471509374810912401436701503.Ship Method: smartmail_parcels_ground Order Date: 12/24/2022 4:31pm Ship Date: 12/26/2022 Shipping Address: *** Billing Address: *** Phone Number: *** Email: *** Items *** Order:NameQtyProduct Sku Buy 2 Get 1 Free PureKana 500mg CBD Gumm3855652008115 ---------- Forwarded message ----------Hello. I am writing to cancel/stop this order. I did not finalize the order, esp when additional advertising kept popping up suggestive of a scam. I immediately left your website. I am NOT happy that you charged my account without finalization. Obviously this is a scam and *** is not affiliated with this. Shame on you . Will be contacting Complaintsboard.com , as obviously this has happened to countless other fools like me. :(Remember God is watching you . I am requesting an immediate refund and free return shipping ticket. On Monday, December 26, 2022 at 01:07:16 PM EST, *** wrote:---------------------------------Update: Attempted to contact business, but no company is associated with this email. I attempted multiple times contact via phone number associated without avail. I held for > 30 minutes all to be disconnected.

I decided not to go through with my online order as it did not give me a total before asking to enter my CC info. I then received a call from the company to place an order so I did. In my confirmation email I noticed the address was wrong so I contacted them via phone 9x's 1) they'll fix your address and offered a 15% refund. Won't let me speak to supervisor 2) I asked for my confirmation email on the correct address and refund. Discovered I was to receive less items than I ordered. Refused to let me speak to a supervisor. 3) They agreed to send me the remaining items "complimentary" even though it was supposed to be a part of the order. Refused to let me speak to supervisor.4) I called to see when I'd receive any confirmation emails. Refused to let me speak to supervisor. 5) I still haven't received ANY confirmation emails. Refused to let me speak to supervisor. 6) I called to cancel my order. Refused to let me speak to supervisor. 7) I haven't received confirmation of order cancelation and refund. Refused to let me speak to supervisor. 8) I haven't received ANY confirmation emails. Refused to let me speak to supervisor. 9) Refused to give me confirmation number re: canceled order and refund. Refused to let me speak to supervisor. The money came out of my account immediately and the only emails I received were the order confirmation and promotions. I still have not received any other emails confirming anything I was told. No emails confirming cancelation and refund. And every single call I placed I was told I couldn't speak to a supervisor, I even requested a call back 3 x's with no prevail.

On Sunday, June 26, 2022, I made a purchase for three bottles for $39 and two free bottles of PureKana. The company sent me a *** for $198.70. This was a red flag and a warning sign. I called customer service on Monday, June 27, 2022. The representative tried to explain the math and that I was receiving a discount of 55% on the product. Obviously the math doesnt make sense. I realized then, that this was a scam. I asked to talk to a manager, but conveniently one was not available. Eventually, the representative said that the manager would call me back in 60 minutes. This never happened But on Monday, June 27, 2022,I got an email saying that my order and subscription had been canceled. Again, to my surprise I was unaware that there was any subscription purchased on my end. However, I felt satisfied that everything was canceled. This satisfaction only lasted a day because on Tuesday, June 28, 2022 I received yet another email stating that my order has shipped. So, I called customer service again to let them know that I had canceled my order. They said it was too late and that the order has shipped. Again, I asked to speak to a manager who was conveniently unavailable. I said I would hold the line and wait for one. I was disconnected and called back. The new customer service representative gave me sketchy directions on how to return my package once I received it. She told me she worked in ***, but when I checked online this company is in ***. It is a scam and everyone should be warned. I let them know that I am going to dispute the charges on my credit card and report them to the complaintsboard.com.

On march 3rd I ordered 3 bottles of CBD gummies and received two free for a total of five bottles from Purekana for a total price of $198.70 + tax. I received confirmation of the order the same day with an order number of 4959704A63. I received a message two days later on 3/5/22 stating my package had been shipped via DHL with a tracking # ***. On 3/23/22 I requested information on my shopment since I had not received it and the tracking number showed it had not received the package yet from Purekana. The response I got was that they could not find my account and requested the order number and last four digits of credit card used. After responding with that info and attaching their emails showing order confirmation, order number and tracking number. The next day 3/24 I got a response from different service rep saying that there was an issue with delivery firm and that it had been straightened out and the order was on its way. On 4/5/22 I had still not received shipment of product so I sent a request for an update since the tracking number was no longer working. The response this time was similar to first. They said they could not find my account and needed the order # and last four digits of credit card used. I explained they already had copies of this in multiple emails. I also asked how they sent confirmation on orders and charged my account and yet they cant find my account. I am currently waiting on a response. I am not sire if this is a scam or just a very poor business organization. They respond pretty quickly to request but the information they give is of little help in resolving the issue

I ordered these gummies because they were recommended to me. But, like a previous complaint, I am getting the run around from an affiliate, or whoever they are, company. All they keep telling me is they are having shipping issues with the *** and DHL. After 2 weeks I finally got an order number, but no way to check the order status. The last response I got after I requested a full refund, was this Your request (***) has been updated. To add additional comments, reply to this email.*** (PureKana)Mar 25, 2022, 23:24 EDT Hello ***, Thank you for getting back to me. *** and DHL have been experiencing significant delays that is completely outside our control. We are exploring different alternatives for shipping but currently the orders are being sent to them as they have been our primary shipping partners for a very long time. I know this is of no comfort to you our valued customer, but we are trying out level best to get your orders delivered as fast as possible. If there is anything I can do to get you to bear with us a little bit longer, we will be happy to consider it. We are willing to give you as much as a 15% discount on your order if this helps at all. Thank you again for your unwavering patience, I know you want to use the product and get the benefits many of our customers have been enjoying and we are working day and night to make that a reality!Sincerely,***,PureKanaCBD,***.I now understand this is not PureKana, the main company. However the site, purekanacbd.com is misleading people by using their name and product. All I want is a refund. Im not looking to cause a problem.

I placed an order with pure Kana on Monday, June 13 through an online ad. I believed I was placing an order for *** for a product. after I completed the order I looked at the amount and it ended up being $216.09. Instead of ordering one bottle of the product I ended up with a buy three get two free. I called customer service immediately no more than two or three minutes after placing the order I was told by the woman that it was already processed and they could not cancel the order although I had just placed it. They offered to give me a percentage off to rectify the situation. I told them that I had literally just placed the order a few minutes before I did not want that Amount charged to my card. They again told me they could give me a percentage off but they could not give me a refund. I told them I did not wish to have a percentage off if they couldnt make the order right I didnt want it at all. The sales person told me they would send my complaint up the chain of command and they would contact me. I was sent an email that said my order was canceled on the same day that I placed the order. The next day Tuesday, June 14 I received another email saying my order has been sent through and it was out for shipment. I called again and they told me that my order should not have been shipped and they were not able to give me a refund they do not do that. This is very poor customer service that they cannot make the situation correct and that they will not offer a refund when a purchaser contacts them immediately with the mistake. I assume this company has had this problem several times if their policy is absolutely no refunds but giving a percentage off. I would just like a refund as I do not feel I am being unreasonable having contacted them immediately. Thank you for your time.

On June 21, I ordered buy 2 get one free bottles from Purekana. I was instead charged for and shipped FIVE bottles for almost twice the amount, which had already been charged on my credit card, and was signed up for a SUBSCRIPTION which I never ordered. After trying to talk me into this 'newer and better deal', they 'credited' me for the difference between the extra bottles and the original order, but by then I wanted a full refund on all five bottles. They told me verbally in a phone call to ship them BACK to the address on the mailer, and when they were received, I would be given a full refund. The pkg was delivered, according to the post office tracking information. The company now claims that I sent them to the wrong address, their warehouse in ***, instead of some address in MA, which was never given to me. They now tell me I have to file a 'lost claim' w/the post office because it's no longer their responsibility, but the *** needs the *** Box they were shipped to, which my son didn't note when he mailed the pkg for me. I have contacted the company to get their *** Box, but have not received a reply. I have since learned that their many claims on the ad I originally responded to on *** ("*** backed" "Shark tanked highest invested company") are false, and they may now be operating under a different name (Eagle). I would like my full refund on this order credited to the original card on the account. The order numbers are as follows: 7C0C1F500D, dated June 21 Product Sku *** ($198.70) Refund dated June 25 ($ 75.36)We are still out over $120, and as a widow on Social Security, this is a lot of money for me. Thank you for anything you can do to help resolve this situation, but mostly I want to warn others about this company.I don't know how to upload.

Ordered product online from Purekana solely based on a celebrity testimonial post in *** Later discovered that the celebrity testimonial is a scam so because very concerned and suspicious. I had carefully read and completed a one time online order form which advised that order would ship within in 48 hours. Was billed same date I placed order on Mar 17, 2022. Was concerned I would not receive order, but finally received order last week.Then on April 16 I see a duplicate charge same amount posted on my credit card. Called Purekana customer service and spoke with *** that advised I had indicated on order form that I wanted monthly subscription of same amount every month. I would never intentionally place a monthly recurring order on a product I have not tried before, NEVER. I explained this to *** and asked for a refund of the duplicate charge. That is when *** informed me that my account was set up as a monthly recurring order subscription and April had shipped on Apr 16. I then asked for tracking number and *** would not provide. *** advised me that I could return the product for a refund after I received it. I asked her to please provide the return instructions so that I did not have to call back. She refused to provide product return instructions. So, I am writing to Complaintsboard.com asking for your help in refunding the $214.70 for an order I did not authorize for a product that is fraudulently set up on FB with a celebrity who did not authorize her promotion of this product.Sincerely, *** PS I have contacted my credit card company and filed claim disputing this order.I want a full refund of both orders due to fraud using well known celebrity on *** to scam customers.Happy to return all product to Purekana from both orders when refund amounts are processed and confirmed by my *** Credit account.

I went on the website on 7/10/22 to look at the *** gummies that were advertised buy one bottle get 2 bottles free. Immediately I noticed the price went from *** to *** at checkout. I attempted to back out of the website before placing the order. They had already charged my card when I checked my bank account. I immediately called and was informed that they do not cancel orders ! It was less than 5 minutes. I emailed the company and got this response back Your request (***) has been updated. *** - PureKana Customer Support ***, 2022, 17:06 EDT Hello *** you for getting in touch with us about this. I am sorry for the confusion, the buy 3 get 2 bottles free means that the price you pay is essentially getting 2 bottles free. You paid $198.70 (+ taxes) which is $39.74 per bottle, normally, the cost for 1 bottle at the regular price is $89.90, as you can see, that is $250 in savings. So, in addition to getting a discount per bottle, the price you paid is the equivalent of 2 bottles free. I hope that explains it to you. How about I give you a further discount on your order though it is already discounted. Can I give you a 30% discount in the form of a refund and have you keep the order? Maybe you can even share it with someone who could benefit from its use. What do you say? It's a great way to stock up on bottles at a significantly reduced price. And remember the reason why you order this in the first place, it is because you think it will help you and you are right to think that because it is helping a lot of people with the same benefits you are looking for. Please let me know if you accept this offer and I will go ahead and immediately send 30% back to your card! Please let me know how you wish to proceed, we would like to resolve this matter as quickly as possible for you.Sincerely,*** PureKana.

Dear Sir/Madam, I purchased a Single Shipment of Purekana Chewables back in 2/22. I made it a point to read the fine print, when I placed my order, to make sure that I wasnt getting into Any kind of subscription or reaccuring charge, as this happened to me years ago! I read Nothing about Subscribing to Anything! I received my shipment the 1st or 2nd week of March 2022. I threw out the Envelope and receipt to this order, as (maybe I was too hopeful) that these Chewables would work on my pain. I have been Disabled since 2008. I have been trying to write this complaint for about 3 weeks, but always had to stop because I cannot deal with my pain. The photos, #s 7 & 8 show the initial shipment. As you can see, 4 out of the five jars are Still sealed, only one bottle opened! I used maybe *** Chewables to see if they would work. They did absolutely Nothing for my pain. You see, a few years ago my pain *** Thiminear, an Anesthesiologist, in Ct) trying to convince me to try Medical Marijana, I finally gave in and paid $100 to Register myself with the *** to receive my MM card. I never received my card and no one could ever tell me how to fix the issue. To my shock, I received another order at the beginning of April 2022! I called Purekana to find out WHY I received another order. Their message, when I called said they couldnt take any phone calls at that time and I should send an Email to them. I sent the email in April 2022. No response. 2nd shipment photos are #s 1 & 2.I then went onto receive a 3rd shipment the beginning of May 2022, I called again but was told I could Only Email, which I did. Photo #s 3,4,5 and 10. A 4th shipment arrived the beginning of June 2022, sent another Email because they still wouldnt answer calls. Photo # 6.I received yet another shipment the beginning of July 2022. Photo #s 13&14. #s 11&12 show how much I was charged for 1 MONTH! ($264.49)Please HELP ME.

The ad was in an app called theSCOOP on my android phone. The product is called Pure Kana CBD Gummies which are 500 mg bottles of CBD Gummies that are supposed to relieve joint pain. The date of the transaction was 06/04/2022. I misunderstood and thought that it advertised for $39.74 for 3 bottles, plus 2 free bottles, plus an additional $10 per bottle to be upgraded to ***mg per bottle, plus no shipping and handling fees, plus tax which was $22.18. The shipment and processing time was supposed to be 2-3 weeks. The total charge would have been $111.92. Upon completing the transaction, I immediately received an alert from my bank for the transaction in the amount of $270.88. I then realized that it was priced at $39.74 PER BOTTLE which would have made the total cost $191.40 which is still $79.48 less than what was charged. Regardless, either amount was more than what I had intended so I immediately called Pure Kana customer support to cancel the order. I was told that 2 minutes had already passed and that the order had already been processed for distribution and could not be cancelled. The representative offered small discounts which would not bring the price down to my originally intended payment. I told them that I believe they are scammers and again demanded the order to be cancelled. I also notified the representative that I would report them and contact my bank to stop payment. The representative on the phone said that she would escalate this to her manager and that her manager would call me back to resolve this dispute. I was not given another option. I was asked if that was ok to which I could only say yes because I was not given another option. Her manager never called back and the total sum of $270.88 was charged to my bank account. The order number is 2E7841F996. My bank offices are closed for the weekend so I may not be able to stop the payment before it gets processed. I will drive to my bank on Monday to try to stop the transaction.

So far I have been charged *** and none of the products in my possession. On may 4,2022 I placed an order for cod gummies. I thought it was a one time purchase and the price was *** per bottle with 2 free. After I bought it the price came to ***. A few hours later I decided to cancel but when I did they said the order was already shipped and the only way to get my money back was to return the product but I had to pay the shipping. After much back and forth I agreed to pay 50%off.!when I got the package, it was in small bottles with less than the original ad. I contacted them and said I will send it back and get a full refund even though I had to pay *** for shipping. After a week or so I noticed that they still did not refund me so I contacted them again. They said they couldnt give me a refund until they got the package. That was unfortunate because I lost the tracking number and they say they have a big warehouse so theres no way to find it without the tracking number. After a week with no refund I get an email that another *** of the same order is being shipped to me. I checked my charge card and saw that there was a pending charge from purekana. I called the credit card and they say they cannot do anything until the charge goes through. Yesterday the charge went through. I called purekana to complain about the new order which I never got. The person said that I had ordered a subscription which is a total lie. Again I was offered a 30%refund off the new charge which is so ridiculous. I asked to speak to a supervisor but she put me on hold and said theres no supervisor around. I told her to have someone call me . So far no call and no package which I was going to refuse to accept when it comes. Im filing this complaint because I feel this company is a scam and giving me the run around. Please investigate them and get these people to treat customers honestly if they can. If anyone asks me about the product or company I will have a lot to say.

On 8/6/22 I was looking at purchasing from a company called Purekanacbd.com after seeing an ad on *** with a lot of testimonials that this product helped with coughing. I clicked on the Buy 3, Get 2 free offer, read ALL the fine print, made sure I was not subscribing to any recurring order, etc. I had my payment information entered, but did NOT check out or finalize ANY purchase. I decided to *** the company since I was concerned about their claims of "curing" someone from COPD, which I know is not possible. As soon as I typed in the company's name, the auto complete added "scams" and I knew I was not ordering anything from them. I read some of the reviews and went back to my "cart" and to my surprise, the charge of $94.71 ($31.57 per bottle x 3 with free shipping), had been changed to $211.04 and the screen said thank you for your order! I am convinced that because I had my card saved to *** wallet, there was a way that they captured my info and completed my order as soon as I left the site. I called the company on 8/10/22 at 834am ET and spoke to *** After giving her my last name and zip code, she said, "Congratulations on taking advantage of our Buy 3, Get 2 Free offer at $31.57/bottle." I told her that I was charged $211.04 and that I'd already tried to cancel my order before it was shipped but I was calling again to speak to someone about refunding my card. She offered to refund me 15%. I told her that was only $31.66 and I had been overcharged for something that I didn't even authorize. She hung up on me and now I cannot reach anyone at the number listed on their website. I called my bank to dispute the charge and had to cancel my card. Either way, it's cost me time and money for something I did not authorize at a price that was considerably more than I was considering paying. I can buy cbd gummies anywhere. I would NEVER recommend doing business with this company! I purchase online a lot and I've never had my order completed without my consent!

On 3/08/2022 I placed an order on Pure Kana web site for an offer of buy 3 bottles & get 2 free bottles of CBD vegan gummies at $39.74 value. Then when confirming the order it stated for $10 more you can upgrade to a ***mg. Which I did. Then hit the button confirming the order. Thats when an invoice appeared stating the invoice# 8B5E847bF7 Buy 3 + 2 Free ***mgCBD = $249.70 600mg Mint CBD Tincure = $49.99 Total $298.69. By the way their ad is worded my figures would be $39.74x3=$119.22+$10 upgrade=$129.22. I did not order the Tincure CBD. So after seeing their figures I go to cancel the order and there was no place to cancel the order. So on 3/9/2022 at 11:10am I go to send them an email and see one from PureKana stating they recieved my order and will be shipped 24hour or less. At which time I replied requesting my order to be canceled. That I did not order the Tincure and was overcharged b/c of their deceptive wording of their ad. And I would like my funds credited back to my account as quickly as they were removed. At 11:14 am they stated my request *** has been recieved and being reviewed by support staff. Immediately got a response from *** stating that it was $39.74 x 5 bottles+ 5 upgrades ($50) + $49.99 Tincure =$298.69. Told him no to cancel the order. At which time I received an email stating my order and MONTHLY SUBSCRIPTION (unaware of and did not request) has been canceled and terminated. Then later that day 3/09/2022 got an email stating my order has been shipped. Time of shipping 4:53pm. Almost 5 hours after I received an email stating it was canceled. Emailed them back stating I talked to postmaster and as soon as it comes in it will be returned to them by her unopened. And to immediately return my funds to my account. As I will not pay for return shipping or supply the return with a tracking #. I also see it only states the gummies were canceled and only Tincure shipped. More deception to come obviously. Told them I did not order!

I am writing on behalf of my mother, ***. She ordered a bottle of PureKana Premium CBD Gummies online to help with her knee pain. She didn't realize she was signing up for an auto ship subscription that charged her between $240 to $270 per month since September . When i found out what happened in Janurary 2022, I promptly called PureKana and canceled the subscription for her. At first, they pressured me to continue the subscription but finally did cancel it. i called back a few days later after checking their return policy on the website, and it stated returns/refunds within 30 days. I was told they would not take them back or issue a refund for any of the product. We accept the fact she would not be able to return the bottles she received Sept, October and November but they would not authorize a return for shipments received within 30 days in December and January! *** the supervisor, he told me she would've had to return the December and January shipments within 30 days of September when she signed up for the plan! How is that even possible? I said the website states a 30-day return policy and he told me it "wasn't exactly fraudulent" and there was nothing he could do. I believe this is deceptive and misleading.My 80-year-old mother lives on a $1200 a month social security check and to be out that much money is not right. Any help you can give her would be greatly appreciated. I attached a copy of Purekana's Return/Refunds statement listed on their website. Nowhere does it state refunds issued 30 days from subscription date and not received date.PUREKANA / RETURNS & REFUNDS RETURNS & REFUNDS REFUND POLICY:If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.Thank you,*** on behalf of