Real Canadian Superstore
Reviews and Complaints

To whom this may concern:

I have been buying your "baked in house" bread for many years. It is by far the best tasting and my husband and I prefer it over any other brands.

However, I am in shock at how much the price jumped in such a short period of time. It went from $1.77 to $1.99 and, as of right now, it is $2.49!

Now I realize there may be a supply problem with some items but not with "in house baked bread." Notice the sour dough bread price did not change. What's with that. Maybe it would cost too much to change the price sign.

I did buy 2 loaves of "our" favorite bread today, but I thought I should let you know what I thought of your price gouging.

Thank you for your concideration in this matter.

Frances Miller

1675 Smith Ave.

Coquitlam, B.C.

V3J2Y4

[protected]

[protected]@telus.net

I do not know who in your head office who shuffles paper thought up the brilliant idea of multiple buying at set price. That may have been great while the economy was good. As a low income two person household it makes no sense for me to purchase 2 ,3 or four products to save a few dollars. I’m sure the people that think this is a fantastic idea at your office very good salary and probably even get a discount at the store. I’ve shared my views on a page on Facebook hoping it catches on. I am so disgusted by the greed in these hard times.

I have been in 3000 lougheed Hwy coquitlam, superstore, always always have the worse customer, I had issue with them many times I spoke to store manager and Assistant manager they agreed with me and they apologized me but nothing changed, today I asked simple questions of cashier if they have Canadian products of cherry when I found out I got the USA products she said no we don’t, I said that’s impossible can you asked someone, she asked her supervisor, her supervisor is someone worse than her she said no we don’t have , I said Ok I will go check, she said Ok she said she will check, I said you know what I don’t want any of these forget about it and i went to produce section and I I found 2 kind of British Columbia cherry that was exactly piled up beside USA cherry. Also the cashier never had good attitude and she didn’t even say to me she start any bag? I said Hi how are you? She said good any bag?

At Zehr’s in Guelph, I picked up some Organika Electrolytes 360g for $49.99. At Metro the exact same product of Organika Electrolytes is $38.99! $11.00 price difference on the same product? Unacceptable! I don’t have my receipt or else I’d go ask for a price match. No amount of points makes up for this kind of price difference!

11405 40 Ave NW, Edmonton, AB T6J 0R4

15th June 11:00 AM

Manager followed myself and my partner to parking lot to check receipts over a $1.00 can of tomatoes.

Manager began shouting after receipts proved we had paid for said can of tomatoes (among other things).

Manager did not apologise, showed no empathy, and insisted we "make sure we're not stealing" in the future, despite me proving that I had paid for everything.

Manager's name began with a J; Janice or Judy or somesuch.

About 10 days ago, I encountered two rather sarcastic and cranky people at the Zher's in Tillsonburg, Ontario. I sent a message to the Facebook page dedicated to that store and was assured they would look into the issue. I won't bore you with the issue right now.

Today I went back to the Zher's in question, even though I had vowed NEVER to go back. I needed PC olive oil and PC jam, so I went anyway.

I had $107 in points, so thought I would purchase four $25 each Tim Hortons gift cards and use my points to pay for them.

I went through the self-serve check out and asked Katlyne (a sweet young girl) if I needed special help with activating the cards. She assured me she would take care of it for me.

When I came to pay for my order, it did not allow me to use my $100 in points and that's when I found out points cannot be used to pay for gift cards. I asked her to remove them from my order and she was only too willing to help. Unfortunately the system would only allow her to remove two of the four cards so she asked her supervisor to help. Supervisor was not a happy camper. She seemed annoyed rather than happy to help.

She said that only two had been scanned and that's why it wouldn't allow four to be returned. That was wrong and she seemed peeved that I showed her on the screen where four had been scanned clearly only two had been removed. I then suggested that she just cancel the entire order and I would redo it without the gift cards. This bother her as well because she asked why I was going through the trouble of returning cards I had just purchased. I said it was because I couldn't use my points to pay for them.

She turned to me, with her nose inches away from my face and said in a rather loud, irritated voice "That's because we haven't taken points for gift cards in about 7 years!" I was frazzled and responded in king "Well I guess I didn't know that, did I?"

The order was cancelled and I rescanned my order a second time. Katlyne was very king. She came over to me and apologized for supervisor's outburst and just said "She's always like that, so I apologize for that." Then she said something unexpected "There are a few around her who are like that. They really shouldn't be in a customer service job because of their attitude."

I thanked her for being so kind. I know that maybe she shouldn't have said what she did, but she should be commended for speaking up in an obviously hostile work environment and for realizing that this is not the way to treat a customer. Maybe she should be promoted to a position of authority and teach these old slackers how to treat customers.

If I had been antagonistic, I could understand the attitude, but I was just asking for the cards to be reversed.

I bought grocery from Bison supersotere worth 198.03 on June 9, 2022. In this grocery i bought one box of MANGO ATAULFO, next day when i cut mangoes those all were black from inside in very poor condition. I kept them in fridge since i bring those mangoes home. I went superstore to return these mangoes and had very bad experience, as nobody was at customer service desk. I waited for more than 10 minutes and requested an employee who was dealing clients paying at self paying till machines but i told me to wait.

After few minutes, SHAWN came to customer service site and he start dealing someone who came after me. After dealing with that client i asked him that i want to returns these mangoes as these are not good at all and black from inside, i showed him too.

He asked me for receipt but i told him that i have receipt photo and showed him photo from my cell i told him that i do not have receipt as i thrown it. I asked him to return but he told me he can only exchange it for same mangoes, i asked him to exchange it for anyother fruit as those all mangoes are not good at all. But Shawn refused.

I bought new box of mangoes and came home, when we cut 1st mango it was black from inside again.

I live on 105-596 sterling lyon and went to return mangoes at 80 Bison drive, it took me 15 minutes to get there, i spent there so much time and again SHAWN give me same product. You know the gas price and travel distance and time value and trouble which Shawn caused to me.

I work 7 days and only do grocery on Thursday, i went there only for returns on Friday.

Now i put mangoes box in fridge again but i can return on Thursday.

However, i am really upset regarding Shawn behaviour and his customer service, he supposed not to be at customer service position, he should handle back office job.

I would appreciate if Superstore could take action agaist SHAWN and about my compaint. In last box which i returned all mangoes were black from inside therefore i did not cut all mongoes of new box, i cut only one and photo is attached. You could ask your staff to cut from any of the box at 80 Bison drive superstore and i am 100% sure those will be black from inside.

Thank you.

Regards,

Zafar Kokab

[protected]

I went to the superstore on June 5th, 2022 and the cashier didn't even ask me to scan my pc card, then I told her that I wanted to pay with my

pc points but she just told me to scan the card and I did. And she again told me to go ahead and pay, but I told her again that I wanted to redeem my points but she insisted on me going ahead and paying then when I got the receipt, she didn't redeem my points. So now I have yo pay interest on my credit card instead of just having my pc points redeemed.

Went to garden centre. Promotion was for ever $75 spent should receive 12,000 points. At checkout I asked cashier how much am I up to before taxes. She told me $160.55. She told me wrong amount. Before tax amount was actually $146.74 which was $3.26 short of what I needed to spend. I would have spent the $3.26 to get the 12,000 in points. After I looked at the bill and asked her she said it was only a one time offer for $75 regardless of what you spend which was wrong.

MEAL CANADIAN

superstore*

SUPERSTORE [protected] MC PRiTTIPS St. UPA

[protected]

Big on Fresh. Lou on Price

Velcone1

30-GARDEN

(1) [protected]

PCG HERBS 4.33IN GMRJ

(10) [protected]

PCG VEG 4.33IN ONRJ

85.00 e8 or 5/522.50 kB

11 0 5/522.50

49.50

(2) [protected]

PC DELUXE ANNUAL

GPMR. J

(2) [protected]

PC DELUXE ANNUAL

GPARJ

ARCP: 30.007 (835.00)

820.00 ea or 2/836.00

4 0 2/836.00

-10.80

12.00

(2) [protected]

PANSY BOWL 10IN

GPARJ

2 0 $6.94

13.88

(2) [protected]

ANNUAL CELL 6PK

GPMRJ

2 0 54.88

9.76

(8) [protected]

SEED GER 3.5IN

8 0 80.30781

[protected]

VEG CELL 6PK

Garden Departeant

PC Optinun

Insiders Pts

Optinun

_Insiders Pts

SUBTOTAL

1.52

GMRJ

4.88

12000 PtS

6700

146

G:OST 52

145.740

5.0003

P=PST 78

92.36 0 7.000%

TOTAL

160.55 — TRANSACT ION RECORLD — a

Vinnipe?

THIS COPY FOR YOUR RECORDS

n Purchase

Proximity

Cred't

AUTH I

ISO/ACI RESP

[protected]

053791

RID

: R0000000031010

TO: 32A04000

06/05/2022

RMOUNT

160.55 CAD

No Signature Required

Today June 5th 2022 purchased salad at the McPhillillips store in Winnipeg and been finding bad leaves and a big cores in the salad.

Been happening way to often.

Today I went to purchase Butcher's Choice Beef Burgers on sale (what a joke) for $13. On Wednesday (3 days ago) the price for the same thing was $7.99. An increase in price of $5

Smokies sold Wednesday for $7.99 - today - $11.99.

You say you are a company supporting Canadians - not likely when you gouge and double the price of an item because it is the weekend.

Loblaws got a $7.8B grant from Federal Government 2 years ago to upgrade your refrigeration units. Really? With the "double the price" policy which has been on-going at Superstore over the past 7 years, Loblaws didn't need the grant considering stores like Superstore, Sobeys, Independent are notorious for out of the world pricing and doubling "wanted" products on a weekend.

And do not blame, gas prices, inflation, COVID or whatever - if I had a choice to shop elsewhere I would NEVER shop at any of your stores.

I shop at your stores frequently, and all this time I was not aware that your bread and buns that you sell including the ones that are baked in store, all have Canola oil, as I once got really sick by digesting Canola oil, and seeing that your ads promote healthy products, I assumed that your breads and buns would also have healthy ingredients. I would like to know why is it that can’t use something like olive oil, grape seed oil, avocado or even vegetable oil for those of us that can’t digest or use Canola oil. I would appreciate a response to this matter.

Email: [protected]@gmail.con

Thank You

Mr. Robert Crudo

hello, I bought chicken breast and chicken thighs yesterday, April 29, 2022.

After transfer of chicken thighs to the freezer, I opened the chicken breast package and it smelled sour. I took it back to the store where purchased with the receipt. The best before date on the package was 2022/MA/04. The name on the package sticker was sausage breakfast pork beef cp. I warned a worker in the meat department that a package of chicken wings was really sour and he didn't believe me at first.. I showed him where the package was and he could smell it when he set his face down to it. I did receive a refund of purchase.

The sort of manager of the meat department came to get the package and checked it over well, and decided it was sour, made faces at the name on the package as well. He then said sorry and walked away.

Both he and the agent who gave the refund didn't act surprised that the soured chicken was returned.

They close at 11 and this lady rudely fought with me when I came in to buy one item with complete disrespect at 10:55 keep in mind. And instead of me looking for it I directly went in front of her and asked her where the item was so I would be able to get out in a minute.

Now I don’t get the product I want and I’m instead going to another store