Real Canadian Superstore
Reviews and Complaints

I have tried to order online since the pandemic started. I have called several times to try to solve my problems ordering online. I have spent hours doing orders and then a pick up time is never accepted (even though it shows the time is available). I finally got one order done over the phone and the person working accidentally sent it for pick up in Toronto and the order had to be cancelled. I have now shopped online for 2 years with Walmart as their online order an pickup is awesome. They are there with my groceries the minute I arrive because they can tell when you are arriving due to their app. I miss shopping at Superstore and wish the problem could be corrected soon! Thank you.

Attn:
RE: Threat to use a COVID-19 injection, mask or testing as a condition of employment, education, extra-curricular activities, or access to essential or non-essential services. There are no provisions in any orders of any health minister, doctor, or provincial legislation that can, nor pretend that any measures can, override Charter or other pre-Charter constitutional rights. All Statutes, Orders, By-laws, and Acts must be consistent with the Constitution... or they are of no force or effect. Section 52 (1) of the Constitution Act, 1982: The Constitution of Canada is the supreme law of Canada, and any law that is inconsistent with the provisions of the Constitution is, to the extent of the inconsistency, of no force or effect. According to the Public Health Agency of Canada, Canadian National Report on Immunization, 1996 "Vaccines are not mandatory in Canada and they cannot be made mandatory because of the Canadian Constitution." If the Federal Government had invoked the Federal Emergencies Act, which it has not, even that Emergencies Act states: AND WHEREAS the Governor in Council, in taking such special temporary measures, would be subject to the Canadian Charter of Rights and Freedoms and the Canadian Bill of Rights and must have regard to the International Covenant on Civil and Political Rights, particularly with respect to those fundamental rights that are not to be limited or abridged even in a national emergency.

Employment, education, extra-curricular actives, or access to essential, or non-essential services is 100% guaranteed and protected under Section 7 of The Canadian Charter of Rights and Freedoms: "Everyone has the right to life, liberty, and security of the person and the right not to be deprived thereof except in accordance with the principles of fundamental justice." Consent to Medical Treatment and Testing In Canada, a doctrine of informed consent regarding any medical treatment has become part of Canadian Federal law. According to Supreme Court rulings, no Canadian citizen is required to take any medical treatment without informed consent, which includes the right to refuse such treatment1. The Genetic Non-Discrimination Act, Bill S - 201, states that it is an indictable offence to force anyone to take an DNA/RNA test or deny any service, employment, or education opportunity to anyone who refuses to take such a test. The punishment is a fine not exceeding $1,000,000 or imprisonment for a term not exceeding five years, or both2.

Extortion, committing tort, privacy violations, willful misconduct, assault and battery and acting in bad faith are serious indictable criminal code offences. Interfering with someone's right to employment, education, extra-curricular activities or essential, or non-essential services, is a further violation of the Constitution and Charter of Rights and Freedoms.
I am writing to advise you that if you persist in interfering with my guaranteed rights by supporting or
enforcing the COVID-19 injection, testing, mask or any other medical treatment, under threat of losing my right to an employment, education, extra-curricular activities or essential, or non-essential services, that I will hold you personally liable for any loss of income (including potential future income), damages and/or any injury I suffer as a result of your actions. You are personally not protected under any Act, Order or Statute that is in violation of the Canadian Rule of Law, Constitution and Charter of Rights and Freedoms.
It is the duty of every Canadian citizen to uphold the law and respect the Constitution and Charter
Rights. You have been duly warned.

I went to superstore on Jan 13th.to do grocery. L shop.i bought bag of mandarin oranges for 7.99 it's now 15th n almost all the oranges are rotten or souror tasteless. I'm not impressed
I don't have money to throw away.i can't find the receipt either.im really disappointed superstore puts out stuff like this
I've been disappointed before ..moldy wraps .(returned).tasteless blueberries
I live on other side of town up in hart it's not like I can just buzz over.
I'm just really disappointed it's happening more n more often garbage tasting

Hi from since last year pharmacy of 1521 store of surrey bc 7550 King George boulevard never pick up phone or make medicine in time even after getting prescription fax from talk to the store manager and he said pharmacy is not under him very bad sure I m gonna move to save on foods or somewhere else nobody take care very bad customer service sorry to say that well let see if online complain help

I was walking around the superstore off Jennifer Heil, and there were some people who had their mask down and were in front of employees, and the employees did absolutely nothing. The employees are watching these people without masks, and don't seem to do anything. I saw 4 people without their masks, and non of the employees did anything, this is dangerous and needs to be dealt with.

They really dont treat people well. I.subscribed to.insider then canceled 5 minutes later. They keep reactivating it. I.even will take the charge of 124. I told them like 10 times on.the phone. In an email i wrote it..but they keep.avtivating it. Alslo points missing So.i.got to complain to manager and tske pics of my reciepts. So today after a week of fustrations they closed all the tils when i approached. Then i finally got in and they said i cant use my points. I have 38k why not im buy all the stuff missing from express shoping.

How much time do i have to phone there pc insider number pc optimum talk.to.suoervisors and keep.driving back to get the managers ti fix things
whsts the piint of shopping and paying extra 124 if i.cant use it. They discriminate against people who dont like there setvices. Since i cant shop here i would just like my 124 reversed and my 38k points cashed out. They are racist and discriminate people

I am a senior citizen, trying my bit to help avoid food going to landfill.

Today after driving 20 KM/s from my house to pick up items ordered on Flash Food I visited store on Dufferin and Steels and met Ms. Alana Ali.

Reaching the Customer Service Counter I asked for the items I had ordered online through Flash Food.
She rudely ordered me to open the fridge, sort through 100 items, look for my ordered stuff, bring to her at the counter she is standing.

I touched all the 100 items and did not find all of those.

She did not bother to listen and help resolve my concern and ordered me to approach Flash Foods for refund.

Had I been affected with covid, God save the people using those items after my touching and being used by other customers .
She did not care to look for the items because the whole fridge was totally disorganized.
If the RCS is not interested in Flash Food then leave your store out or make sure the person at the desk is not that unconcerned, rude and disrespectful to customers.

It was a disappointment to say the least to visit this location.

Thanks.

Deepak Kumar
[protected]@live.ca

Hi last week i purchased a few boxes of cereal for a donation center. We got to the drop location and we're told the items are expired. Their for we were stick with 8 boxes that were way out of the exp date

Hello. My daughter went to the superstore on WAlker rd in Windsor On Tues Dec 7. She went because of an ad stating if you buy $250.00 worth of products you would get a turkey. She bought groceries for the holidays plus home furnishings. When she checked out she spent over the amount and the cashier said they were out. They were not offered a raincheck. Even though the store had run out all the ads were still posted around the check out area. There were also poster for a draw and the closing date was Nov 30 2021. Please if your ads are up and a customer follows the requirements give them a rain check when you have the ads up

Store located on Columbia Street, Kamloops, B.C. This store has moved the disability parking farther away from the entrance and replaced it with online shopping and although the distance is only around 18 steps more, for me with my disability being I have a very difficult time being on my feet, 18 extra steps is a very painful experience. I tried getting in touch with the manager but to no avail and the people I did talk with the answer was " ITS NOT THAT MUCH FARTHER" which is an answer that is not at all acceptable by anyone's standards.
Respectable; Norman K Luczak

First I want to say that your store is not the only ones guilty of what I'm going to say: I believe it's completely repulsive to have to be subjected to Christmas music this time of year! Many people choose to not celebrate this holiday and the last thing I want to hear is Christmas music when going shopping! Don't need to hear it's for the ambient affect ( heard that excuse before) I don't say to myself " boy I can hardly wait to go to the superstore to shop so I can listen to the music playing, " the reason I shop at Costco is because it's SILENT IN THEIR STORES, besides the people talking . Christmas music is repulsive to many of us and I think twice about patronizing your establishments this time of year . Call me what you want and judge me however you like if it makes you feel better I don't care, shut the music off period this time of year and for that matter all year long, ITS NOT NECESSARY, it's not a night club

Apr 17/21- PC Express pick up order, waited 70 min with no groceries. I let them know I was leaving and to cancel my order and not charge my visa. I called 4 times total, they assured me it was cancelled. It was not cancelled, they charged my card, so I called the store manager, and explained what happened, he did not apologize, he actually was rude to me, told me 5 business days to get my refund. At 10 business days no refund, so my visa refunded me. The manager then marked my PC Express and I am no longer able to make any PC Express orders. I am so disappointed with how I was treated by the store manager and that he has control to stop my ability to use this service elsewhere.

On 15 November 2021 I purchased food items at the Superstore in Medicine Hat. 2 packages of the PC Crusted Pico de Gallo Atlantic Cod & 2 packages of the Crusted Atlantic Salmon. Last night my wife cooked for my supper a package of the Atlantic Cod, I just happened to look at the package & noted the Best Before Date showed 2021 Jn 22. So I looked at the other packages the other Cod was the same date, the 2 Salmon packages were dated BB 2021 Oct 27. This kinder shocked me that the store would still have out-dated food items still for sale.
I thought it was only right for me to advise you of this matter before reporting it to the local Health Authority. I have taken the time to speak with other shoppers & this would appear to be a regular ongoing habit with this store.
Unfortunately I did not keep my receipt but I have a record that I spent $117.28 by Direct Debit.
I would like you to investigate this very serious problem & get back to me with a suitable solution.
Thanks & have a great day. Neville A Palmer [protected]@telusplanet.net.