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Real Canadian Superstore
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www.realcanadiansuperstore.ca

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1.1 6 Reviews 683 Complaints
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Real Canadian Superstore Complaints 683

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G
5:10 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

visiting your store on country hill Blvd. Calgary has turned into a disappointment after shopping there for many years the so-called fresh produce is a joke and the case in point is the bagged oranges I purchased a 5 lb. bag on Friday, April 8th and when opened Sunday morning they were rotten ranges and the others were close to being uneatable. I...

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A
3:02 pm EDT
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Real Canadian Superstore Batman Toys

Good Afternoon,

We recently visited the Real Canadian Superstore in Leamington, and went to cash out the following item for my daughter (See attached picture) - a batman toy figurine.

When we went to the checkout, the pricing was scanned through as $8.94 + tax. We told the cashier that the sign clearly showed on sale $7.54. I pointed out that the barcode was different, but it was the only sign in the section to correspond with the product with an accurate description.

I understand the pricing codes were different and in some cases the cashier might be unable to accommodate, but in this particular case, I was told the $8.94 was the price and they would not give the sale price even with the sign there.

My daughter was very upset and we did not pickup the product because of how the situation was handled. We don't live particularly close, so we are only able to come to the store once as week and sales maybe gone by then.

Thank you for taking the time to read this,

April Adan

Desired outcome: April Adan PO Box. 351Lakeshore, ON N0R [protected]@live.com

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L
1:56 am EDT
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Real Canadian Superstore Lack of product on store shelves and filthy entry.

I used to use PC Grocery Pickup service at the Heritage Valley Superstore. 80 -90 % of my groceries ordered in the last 4 orders has been substitutes or not available at all. This is unacceptable! Just an example, if you walked into this store right now and for the past month, you will NOT find a single Lay's Potatoe Chip product in the store. They rarely have staples like Becel Margerin and Milk and Cream that is not already bad even though the best before date hasn't yet passed. The front entry is disgusting. Filthy and often a disaster. I'm done shopping at this particular Superstore. It is terribly managed.

Desired outcome: Don't bother, it's only getting worse and likely won't improve.

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R
11:57 am EDT
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Real Canadian Superstore Contacting superstore main office

I have tried twice to contact superstore. After pressing at least 15 numbers to try and get to talk to some one. I get cut off. How can I talk to someone about my account. I can use my phone to get points but I can see how many I have. Both of our phones are stuck on our local drug store. How can we reset our phones to see the PC Card?

Not sure what else you need. Call me at [protected]

Roy

Desired outcome: Fix stuck card on our phones displaying our local drug store. I have reloaded the PC Card and same thing occurs.

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K
10:18 am EDT

Real Canadian Superstore Nestles

Nestles continues to operate in Russia claiming it is providing essential foodstuffs. What? Chocolate bars? Sugar packed cereal?

A boycott of Nestles products has begun worldwide.

Desired outcome: Remove Nestles products from your shelves. Stop ordering.

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J
10:16 pm EDT

Real Canadian Superstore Ground beef

Purchased a tube of ground beef and it was full of shards of bones and nasty sinew or fat. Not sure. Some of the bones are quite large. This could kill.

If I am not retributed in a respectful manner I will go to the next step.

Desired outcome: Monetary

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5:43 pm EDT
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Real Canadian Superstore Sail Classic Cigars

My husband unfortunately smokes these cigars and made a purchase at the Super Store Gas Bar in Coquitlam. This is his usual purchase place. I have pictures of 2 out of the 8 cigars in the package that look like they have been possibly bitten into. This is the first time we encoutered this. They are not smokeable. The package notes the manufacturer as Fabrique sous licence et importe par: RBH, Toronto M#8 3L1 . Code on package WQX413212.

Desired outcome: Replacement of defective product.

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2:22 pm EST
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Real Canadian Superstore Scanning Code of Practice

Real Canadian Superstore-Harvest Hills, Ellerslie 615 54 St SW Edmonton AB

This store is a joke. They have incorrect tags all over the place so make sure you check your receipt and compare to the tags on the shelves. They participate in the Scanning Code of Practice but they actually don't follow what the policy states. I've complained about some items in my cart that scanned higher that the shelf price but the store manager made an excuse that they are not able to honour SCOP because it wasn't their fault that the price tags were wrong. If the tag is lower that the price on the receipt, customers are supposed to get a $10 discount. Just imagine how many people were tricked from their false advertisement. It's stupid that the store manager "does not know" what SCOP states. Please educate your managers/supervisors. Instead of spitting lies and excuses to your customers, how about making sure your staff do a proper job of putting up correct prices on the shelves?

Desired outcome: Honour SCOP, give me a refund, and do a proper job of ensuring all tags are correct.

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12:36 pm EST
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Real Canadian Superstore Mastercard

Applied to Pc financial for Mastercard which I was approved. Told me I was getting 20000 points but when I applied it was 100000.

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12:16 pm EST

Real Canadian Superstore Outrageous use of plastic bags click and collect.

I placed my first order with click and collect today. Upon pick up I noticed for a small order of 22 items, many many many plastic bags being used. In total my order was 22 items and 18 plastic bags were used.

This is a disgusting misuse of plastics and I feel that this is a slap in the face by superstore to our conscious effort to better the environment for our children.

I will have a very hard time shopping at superstore again. I’m truly nauseated and disgusted.

Desired outcome: I need a response from Superstore head office about this truly outrageous and unnecessary waste.

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D
1:12 pm EST
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I went to Superstore (Moosejaw) yesterday to pick up groceries for Instacart. When I arrived at the self-service checkout, the employee rudely informed me that Instacart customers are not permitted to use it. So, I'm curious as to why Instacart users are not permitted to use self-service checkout. Is there a good reason for this? They didn't give me any...

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7:21 pm EST

Real Canadian Superstore Instacart

You’re stealing from us, AGAIN, and it needs to stop. Spare me the “please read Instacart terms and conditions” speech. I started using Instacart at the beginning of the pandemic, partly because I was in fear of going outside and partly because I wanted to help fight the spread. My orders always seemed a bit on the high priced side, but I just chalked it up to supply chain issues or the cost of doing business in a locked down world. Lately, however, it’s gotten to the point of ridiculousness. What I thought was a few cents difference here and there, turns out to be as much as 2 or 3 dollars increase per item in some cases. If you MUST raise prices to compensate for having Instacart on your payroll, raise prices storewide, don’t penalize people who need the service. I’ve shopped at the West Edmonton Superstore for 30 years now, but I’m done. I’ll go Wal Mart for my deliveries from now on. Yes, they’re a grocery megalith, just like Superstore is, but they haven’t raised their Instacart prices and still give us in store specials. You don’t even give us the points that we earned on Instacart. Once a thief, always a thief, huh Galen? Shame on you

Desired outcome: Get it together. Put prices back to where they belong. I’m sure wasted hundreds of dollars in the last 2 years, I don’t want it to happen to anyone else

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L
6:29 pm EST

Real Canadian Superstore For people to wear masks or for you to get new management that will do their job

So still on the 12th of febuary the management still refuses to enforce mask mandates in the Camrose store, and [censored] off with that [censored] that some people can't WHEN HALF THE CUSTOMERS IN THERE AREN'T WEARING ONE.

So this is whats going to happen, you're going to get your manager to stop [censored]ing her staff and get her [censored] on the floor where she can actually enforce this LAW.

SO WHAT WILL HAPPEN IF YOU DON'T

Well next time I go shopping I'm going to film the state of the store, and not only upload it to online but also send it to AHS and Canadians Health Services and you [censored] can pay for the 35 people still dying every god damn day in our [censored]ing hospital systems.

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Update by Lanny Ross
Feb 12, 2022 7:07 pm EST

To further add, I also will be writing this as an article if I have to film at location next time called. "Superstore the SuperCovid Spreader", showcasing how Loblaws practices have made the pandemic worse unlike stores like Wal-Mart which have really stepped up on cleaning Carts, making sure Customers and staff are properly masked, along with putting at risk employees on leave so they can collect disability since they are unsafe at the front lines.

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8:08 pm EST
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My doctor dropped off a prescription for me with them on February 7-2022 at ten am. When I arrived to pick it up five hours later they had not even looked at it. When I asked why it was not ready after five hours the pharmacist came over to me and started to shout at me that she did not know when I would arrive. Strange that everyone else's prescription...

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3:31 pm EST
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Received extremely poor service from cahier and at the customer counter 0 February 7th, 2022 - Waited over five minutes at the cashier's station while the two cashiers were chatting. One of them saw me waiting but did not have the courtesy, to indicate that she is busy and will serve me after she has done the chatting. Rather, she came and rudely mentioned...

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3:13 pm EST

Real Canadian Superstore Superstore needs respect full workers

Today 1 feb 2022 10:50 am kinggeorge super store canada b.c the self check out. Brown Old lady very rude nd attitude untrained uneducated very very bad service. 👎 she's mentally upset 😡 😔. Superstore needs respect full workers. Thx

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1:45 pm EST

Real Canadian Superstore Self check out service

Today 1 feb 2022 10:50 am kinggeorge super store canada b.c the self check out. Brown Old lady very rude nd attitude untrained uneducated very very bad service. 👎 she's mentally upset 😡 😔. Superstore needs respect full workers. Thx

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3:54 pm EST
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Real Canadian Superstore Masks for covid

Was at the windsor store on walker rd. And seen a few people not wearing masks. Now I dont feel safe going into your store again. Was told there is nothing anybody can do about this. Why do I have to wear a mask when other people dont have to {punk kids} get away with it thats not right. Were are our rights as an canadian citizen. You need to do something about this as I have all 3 of my shots. And these antivaxers dont have to.

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12:39 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I was in store on Jan 23/22 around 9pm at checkout. I was at at the self-checkout side next to the bread section. My husband and I bought a Butcher's Choice Sausage advertised for $9.99 (for optimum member price). But when we scanned the product on the machine it rung in as regular price $11.99. We flagged a Filipino lady (Connie) over to show her that the...

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5:09 pm EST

Real Canadian Superstore Sale pricing

I would like to voice my opinion on the new sale tactic. Buy 2 or sometimes 3 in order to get the sale price. I just return from grocery shopping at the Super Store and there were 5 items that I wanted to buy that were that way. 1 item was soup that I had to buy 3 of but there was only one type to choose from. At this time with Covid causing shortages you should not be forcing people to buy more than they need. One item was not clearly posted and I only bought 1. When I got home and checked my receipt I saw I should have bought 2. One of the other items was the large container of coffee cream. I needed to buy 2 in order to get the sale price. I went home not buying coffee cream. I think most people with only two people in the house are not liking having to buy extra to get the sale price. Why should I be paying more for my food if I don't need as much. Very frustrating.

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
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3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
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Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Lack of product available was posted on Sep 11, 2024. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 689 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
    Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 124 companies in the Retail Stores category

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