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Regal Cinemas
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1.2 3 Reviews 171 Complaints
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Regal Cinemas Complaints 171

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M
10:41 pm EDT

Regal Cinemas Online ticketing through safari on phone

The payment timer is way too short, especially if you need to input several gift cards that each have their own long codes. I’m young and was new to the system (and often order things online) and still couldn’t beat the timer on my first try! No other site uses a timer, so why do you? It’s just annoying for the customer.

I was charged over $5 to use Regal’s internal online e-ticketing process. This is really ridiculous as a customer. I could see $1-2, but $5! Feels like Regal cares only about profit and is a further reason to avoid the cinema. This is not the way to lure customers back. Think about the user experience! That’s your entire business.

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G
10:47 pm EDT

Regal Cinemas Unlimited plan

The Regal App will not allow me to be unlimited. For some reason the last payment was March and up to that point it worked fine. I would like to know how to fix this problem for now the second time.

Gary Wolfe

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M
9:53 am EDT
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I got turned away because I was legally carrying in my purse with a concealed permit . A shooter who doesn’t obey laws can easily sneak a gun in. But good citizens are being turned away for legally carrying. Makes the theaters even more unsafe & a target for shooters. We should be able to legally carry to protect ourselves. We will not be returning to Regal...

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C
11:43 pm EST

Regal Cinemas Termination of crown club and unlimited and more

Crown Club Termination

Unlimited Program Termination

Prohibition of visiting Regal Theaters

Acct: [protected]

Dear Mr. Ingold,

After evaluation of certain events involving your behavior at various Regal theatre locations, Regal has concluded that your conduct is in violation of the express terms and conditions of our Crown Club, Unlimited programs, and our theater policies. Therefore, Regal hereby gives notice of the termination your Crown Club account and Unlimited program subscription.

Per the Crown Club rules, Regal hereby rescinds your credits and rewards and terminates your Crown Club membership. Additionally, per the Unlimited program rules, Regal hereby terminates your Unlimited program subscription.

Additionally, due to your repeated violations of our program rules and theatre policies, you are hereby banned from all Regal Cinemas theatres. Please do not attempt to visit any of our theatres, as you will be refused entry and, if necessary, removed from the premises.

Thank you,

Danny Whaley

Regal Director of Asset Protection

Now say I had repeat violations but this is is the first time I ever had a problem. They don't say what even did their making it sound like I'm a criminal I can't go to a regal at all. What did I do their acting like I would go and damage their displays.

Desired outcome: Get my account reinstated or at least specific reasons

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V
1:25 am EST

Regal Cinemas Regal kahului maui

Aloha

I come to this theater all the time while at the movies one night I was told the concession area was out of pop corn n I could use my refill next time I returned when I returned a week later the two managers on duty would not honor what I was told over a bag of pop corn they would not take care of a good customer

They both argued with me about policy when they should have gave me the pop corn and have me buy my 50 dollars of water n candy for the three of us as I always do

All they wanted to do is argue

[protected]

Desired outcome: I want the employees to learn not to argue with a customer over small things n resolve the situation

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D
8:28 am EST
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This Regal theater in Lynbrook, NY serves a wide variety of food, beverages, snacks and alcoholic drinks. After a purchase of a meal, you are given your food in a flimsy, unstable makeshift bowl and left to figure out how to transport your food purchases to your seat with out totally dropping your food. There are no drink cup holders, no trays that allow a...

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W
8:05 pm EST

Regal Cinemas Lack of heating. The theater was freezing!

The Regal at 13317 Meridian Ave E East, Puyallup, WA 98373 was freezing. We sat in theater #14 for a viewing of Eternals this Sunday 12/05/2021 and it felt like it was maybe 55 degrees in there! Please spend some money and turn on the heater. You make movie goers miserable by depriving them of heat during the winter months. I asked an usher to increase the heat, and he radioed it in but it didn't get any warmer while we were there.

Desired outcome: Increase the heat!

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A
1:25 am EST

Regal Cinemas Charged late for tickets and didn't receive in time

we were charged late for our tickets and we didn't receive them in time for our movie so we had to purchase again at the counter at the theater. We would like a refund for the ones that were charged late online. Also the tickets not only arrived late they were for the wrong theater. We were going to a theater in California and it gave us tickets for a Tennessee theater for some reason.

Desired outcome: refund for the tickets that arrived too late for the showing.

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D
10:34 am EST

Regal Cinemas Unlimited plan paid 4 times the same day

i would like to get 3 refunds back please
call me @ [protected]

Desired outcome: refund

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D
11:43 pm EDT

Regal Cinemas Closed captioning glasses

I went to see "No time to die" at Regal cinemas this weekend with the family.

I started with a set of closed captioning glasses and they did not display the subtitles just "CC on #6".

Went to the front desk, the manager switched to a different pair and still could not get the closed captioning to work.

Lastly tried the headphones and every time I would move it was static.

Unfortunately I was not able to enjoy the movie with out the Closed Captioning or good audio.

I live almost an hour away to go enjoy a movie.

The only good thing is eventually the movie is going to be on streaming like most movies and I'll have to watch it again to actually enjoy it.

Third movie this has occurred with the same theater, Angel has fallen and The Meg, and now No time to die.

Unfortunately the theater closest to me only has the headphones for hearing impaired so I travel to go see a movie with CC.

Desired outcome: Closed captioning be available

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J
2:35 pm EDT

Regal Cinemas Regal unlimited

If you sign up for their monthly Unlimited plan, they require you to sign up for a year. They started charging again June 15th while the pandemic is still going on. I will not go to a theater yet until this pandemic is over or at least until we reach heard immunity. I tried to get them to stop charging my credit card, but they said I was in a contract and had to pay for 7 more months.

Desired outcome: Refund and cancellation

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N
11:21 am EDT

Regal Cinemas Termination of membership because theatre closed down in midwest city

My insider number is [protected] my name is Nolan Rains. Our local theater in Midwest city closed down. All of your other theaters are too far away. I have tried to cancel our membership at least three times on the website. Now you list Penn square as our theater. It has never been our theater. We enjoyed the membership while the theater was open, but its gone now. Our credit card numbers are different now because of a breach. I will not give you numbers to charge me monthly for something I will never use. It wasn't your or our fault the theater closed, so let's just close this down now. If this continues, we will contact the BBB and file a complaint. It was a great product, but your actions have made me regret ever signing up. Thank you

Desired outcome: cancel our membership

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M
11:21 pm EST

Regal Cinemas Someone made 2 unauthorized purchases at regal cinemas with my card

I have 2 unauthorized charges on my debit card to Regal ciemas ! I have tred calling to take care of this matter, Just to be put on hold and noone ever returns to the call . These charges were both made on1/3/20 from a mobile app $46.00 and regal cashstar giftcard for $50.00 . I WANT MY MONEY REFUNDED IMMEDIATELY! I AM 63 YEARS OLD AND this has caused my bills to show INS. FUNDS, Whoever did this has taken more than $1100.00 OFF my debit card, all within a few days.. I intend to prosecute to the fullest extent of the law . WAL-MART/GREEN DOT BANK HAS CLOSED MY ACCT, so you will have to call me to refund my money. MY NAME IS MARLON RAMEY, [protected]. PO BOX 920 LEEDS AL 35094

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T
10:04 am EST
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ive taken my disabled daughter to this theater many times and always have to wait and argure about ur policy to provide me a free "companion ticket"they always tell me they cant do it because I dnt have a badge im her mother she has angelmans syndrome the last time we were there it took 30 mins for me to b allowed in as a caregiver. after a long back and...

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J
10:58 pm EST
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Not only was the popcorn disgusting kinda tasted like mold. But someone broke a car window out of the vehicle parked directly in front of where we parked in the parking lot. We are now scared/ worried to ever visit this theater again it does not feel or seem safe. We went to see once upon a time in Hollywood on 1/22/2020. There was a blue Honda that got broken into and two regal employees came out to investigate.

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S
11:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I attended a movie with my son this past Sat. Between tickets and snacks we spent almost $50. We finally got in to the movie and our assigned seats were taken; which I dont care much about, but picked another seat, sat down, and it was soaking wet. I went to the bathroom to clean myself up a bit thinking it was spilled soda, and mentioned this to a few...

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T
12:24 pm EST
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On 12-14-19, I attended the 3:05 showing of 21 Bridges. Three couples (30ish), possibly high or intoxicated, continuously made disruptive noises while the movie was playing. Because of there belligerent appearance, I chose not to get into a confrontation with them. After approximately 15min. I decided to leave the cinema. I did receive a refund, but because...

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V
4:49 pm EST
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I'm writing a review on the parking garage at this theatre. The parking attendant is extremely rude and verbally aggressive to customers. I went over the 4 hours (validation only covers 4 hours) by 15 minutes. I didn't know I had to pay the full day rate of $38. Instead of the parking attendant explaining that to me. He started to yell at me to check the...

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J
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Regal Cinemas assigned seating

I want to thank you for all the money you have saved me with you Assigned Seating Policy. . . I USED to go to the movies almost twice a week. I have not been now in about 6 months. . Not sense I was humiliated by one of your little Seat Natzi's by setting in the wrong seat. In a theater of abut 350 seats, I was forced to move and set between two 300 pounders and there was only 9 people in the whole theater. NEVER AGAIN!
Who's big idea is this. Must have a college education to come up with a fool idea like this. . I understand that many time couples can't set together because the computer didn't two together even though two seats together sat empty the whole show. How about the people that are habitually late can now show up 10 of 15 minutes late and still get great seats, disturbing and ruining the movie for everyone who has to get up to let them in. Maybe a family of 5, taking off their jackets and talking while they get in their seats. . With theaters struggling to fill seats, these [censored]S are chasing loyal customers away. . I will NEVER go to a movie theater AGAIN with this policy in place. . . Poor Brad Pitt. . Not getting my money again

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C
11:14 pm EDT
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Addams Family 4:20 pm October 26, 2019. I bought 6 tickets for this showing and told the ticket agent we were attending with a person in a wheelchair (my guests had not arrived yet). At this point I was informed that both the elevators and the escalator were inoperative and that we would have to have my guests go to the parking garage, take an elevator up...

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About Regal Cinemas

Regal Cinemas operates a chain of movie theaters across the United States. They offer a variety of films, from blockbuster releases to independent movies. Customers can enjoy advanced screening reservations, concession stands with snacks, and a selection of seating options, including luxury recliners. Regal also provides group booking services and hosts private events.
How to file a complaint about Regal Cinemas?

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1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Regal Cinemas in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Regal Cinemas.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against Regal Cinemas on ComplaintsBoard.com.

Overview of Regal Cinemas complaint handling

Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. The latest review Mixed Experiences at Regal Cinemas was posted on May 22, 2024. The latest complaint unproffesionalism and rudeness. was resolved on Aug 02, 2014. Regal Cinemas has an average consumer rating of 1 stars from 174 reviews. Regal Cinemas has resolved 8 complaints.
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  1. Regal Cinemas Contacts

  2. Regal Cinemas phone numbers
    +1 (877) 835-5734
    +1 (877) 835-5734
    Click up if you have successfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number 1 1 users reported that they have successfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number Click down if you have unsuccessfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number 0 0 users reported that they have UNsuccessfully reached Regal Cinemas by calling +1 (877) 835-5734 phone number
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    Customer Service
    +1 (865) 922-1123
    +1 (865) 922-1123
    Click up if you have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number Click down if you have unsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have UNsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number
  3. Regal Cinemas emails
  4. Regal Cinemas address
    7132 Regal Lane, Knoxville, Virginia, 37918, United States
  5. Regal Cinemas social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Regal Cinemas Category
Regal Cinemas is ranked 4 among 115 companies in the Entertainment category

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