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Regal Cinemas
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1.2 3 Reviews 171 Complaints
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Regal Cinemas Complaints 171

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A
11:41 pm EDT
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I'm making this complaint on is Christopher derby don't think that's his last name but he's showing racism against me his being very rude his smoking weed on the clock when other employees are off he's leaving the building when's he supposed to say in the building and supervise also clocks in everyday and a team lead that's dating a floor staff and showing...

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B
6:32 pm EDT
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Hello. We just left the Regal Palladium in High Point, NC. This is the one theater we always go to with never a problem. However, today we purchased 5 tickets thru my regal app. To see The Addams Family movie at 4 pm. We arrived, purchased snacks and took our seats. The movie did not work for some reason. We were very bummed, because it's my sons birthday...

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O
6:30 am EDT
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Conditions at this theater are horrendous. Department of Health should shut it down. Every theater smells like sweat & mildew & Just yesterday my kids sat in a seat(s) that reeked of urine. You should be ashamed of the product you are giving the people of Brooklyn. In an age of online reviews & social media you would be wise to renovate this theater before people start boycotting.

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Z
10:48 am EDT
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What corporate "scholar" came up with new procedure to buy tickets at concessions along with food and now have to pick seats? Are you insane??? 9/24/2019 got to theartre 1:15 for 1:30 pm to see Ad Astra. Normally this would be plenty time to get into our seats & watch previews. We normally do not buy food/drinks. Not this time!!! Didn't get to seats until...

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J
7:17 pm EDT

Regal Cinemas management

No previews, just silence, then when the program starts, no sound. So the whole introduction was missed. The first 5 minutes of the movie had no sounds. After we complained since no one was paying attention, they got the sound working. At no point were they observant enough to look out and see the house lights are up. 15 minutes and 4 complaints later, the house lights are still on. The manager should be ashamed.

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M
7:17 pm EDT

Regal Cinemas wouldn't sell me a ticket

I am a seventeen year old girl just trying to see a movie with my friends. But apparently that's impossible to do at the regal because a new regulation has passed that requires everyone to have an ID for 6 oclock movie. I hadn't had mine with me since 1 i don't drive and 2 don't carry my school ID around because because why would anyone do that. So now my two friends were able to get their tickets while I was not. I tried to show the staff a picture of my ID which is clearly me because how on earth would it be someone else, and they said they don't accept that. I don't understand why this measure is required for a movie before eight o'clock and why it would matter anyway, if i am willing to show you an ID wouldn't you be able to assume that I am of age, why would I try so hard to show you an ID and get someone to get me my ID if i'm not even of age. This is absolutely ridiculous and the regal cinema has definitely lost my business!

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E
9:02 pm EDT
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Manager yells at employees in front of customers on a daily basis. He is rude to employees and customers alike. He makes the customers feel unwelcome and answers their simple questions with annoyance and sarcasm. I've been told by customers that he makes them fell uncomfortable and they will not be returning because of him. He makes the customers feel like...

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A
10:21 pm EDT

Regal Cinemas concession service

I came in to watch a movie, mid day-afternoon.
I got my ticket, walk over to grab pop corn & drinks.
The gentalemem that served us our order, smelled strongly of alcohol and ciggarets and didn't look like he had good hygine and his serving food to customers. He shouldn't be serving customers yet alone coming in to work under the influence.
Employee name tag is Shaun T. He should be fired
I'm sorry regarding need drunk employees serving customers.

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Update by Ariel19@
Aug 28, 2019 10:40 pm EDT

The manager that served as alcohol didnt look so well last week when I came to watch a movie around noon. I was concerned by her look and strong ciggeret odor. She looked like a total mess, she should not be in charge at all, I think her name is gina if I'm not mistaking. This needs to change as a concern customer, I wont be returning to this location due to poor perfomance and employee higene.

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D
8:08 pm EDT
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Last night I went to the movies for a 10:55 PM movie. When I walked up the woman asking what I needed waited for my request and then laughed at me with her male coworker. This experience really put my in a bad mood. She made me feel like I was wasting my money and made me feel as if she making fun of me. This made my experience at this Regal terrible.

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S
9:21 pm EDT
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Regal Cinemas concessions stand understaffed, inconvenienced customer

I came early to the movies and bought popcorn. About 15 minutes before my movie was to start, I came out and got in line to get a refill on popcorn. This was on 8/7/19 for the 1:40 showing of Aladdin at the Gainesville, Virginia theater.

Quite a few movies were starting at the same time, and many people were in line at concessions. There were however only two employees on duty during this time doing concessions, despite the 15-20+ people in line. Hence, it took over 25 minutes for me to get my refill, and I missed ALL the previews, including the one for Star Wars which I would have really liked to watch with my kids. I was very upset.

It is unacceptable to have a concession stand at a big theater like yours so understaffed during a time when many movies are starting. The girls there were very pleasant, however they only have two hands and can only do so much. YOU SHOULD HAVE HAD SOMEONE ELSE ON STAFF TO HELP THEM THROUGH THAT RUSH. When customers such as myself drop upwards of $100 for an afternoon at the movies, that experience should be happy. Although we saw a great movie, I was NOT happy with the lacking service.

I would like you to make this right by either refunding my tickets or equivalent remuneration.

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Update by Shannon Cook Scott
Aug 09, 2019 12:01 pm EDT

What does STFU mean? And who are you? If you are truly the manager you are very unprofessional and give me reason to take this further. If not, then butt out.

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C
3:14 pm EDT

Regal Cinemas manager

I was at the hollywood theater at river city market place in jacksonville fl. Look I know jobs are stressful I have been going to the theater ever since I moved to this side of town 2 years ago. My compliant is about an african american young woman that is a manger there. Very rude, very, very, rude. I was standing line when one of the worker s behind the counter at concession stand when one of the workers asked her a question and she gave an attitude was rude and disrespecful with the worker, as she walked away from the counter I heard her say to her self "damn stupied [censored] white people and that [censored] white girl get on my damn nerve".. This is not the first time I have witness this behaver from her. She has no respect for any one that works there and I hope this will get taking care of rsvp. I pay good money there and I feel I should feel comfortable each time I go there. Racism is a big problem in the world right now I really dont think being in a managers postion gives the right to use it, nor give you the right to belittle people.

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C
11:38 pm EDT
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We pre-purchased tickets to a movie but couldn't make it. We called ahead of the showing and were told we could come by and pick up vouchers for a later viewing. We did, albeit 8 days later, and Jacob Heflin at Guest Services made us feel like criminals, questioning who we talked to and why it took so long to come pick up the vouchers. While it was none of...

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S
9:57 pm EDT
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Purchased 4 tickets to see 745 pm airing of Lion King. Two attendees continued to talk louder than the screen. Only irritated because I tried to tell them to be quiet... people paid good money to watch movie. Only for them to be loud. Didn't matter where I moved I could hear them talk and it wasn't even commenting on the movie... I feel like they should...

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E
5:01 pm EDT

Regal Cinemas ticket booth and snack bar

It seems that the last few times I have gone to Regal Cinemas at Eagle Ridge Mall the ticket counter is closed and you have to go to the snack bar to get your ticket. Today was horrible no person in the ticket window and we had to wait at least 15 minutes at the snack bar to get our movie ticket.. this made us late for the movie. What is happening!

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J
11:41 pm EDT
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We went to go see Lion King today 7/18 at 7:05. It is my husband's favorite movie and we very rarely get to go out, and money has been extremely tight at the moment. A large group of people walked in about 5 min before the movie started probably about 8-10 adults and about twice as many kids several of them under 1 year, there was not a point in the movie...

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N
12:23 am EDT
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I believe the managers name was heather and I honestly can say she is the most awful manager I have ever seen. I saw how Poorly I she talked about one of her employees that was not even on the clock. I just thought that was the most awful thing to see, a employee who was being harassed by a manager and making disrespectful jokes. I just honestly did not...

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O
12:17 am EDT

Regal Cinemas refund

I made a purchase for 7/19 Lion King tickets for my 10year old daughter(booking # [protected]). Apparently I selected the wrong date(7/18), and I contacted the customer service dept for a refund. I was told I was charged a convenience fee which was non-refundable, and that is unfair! The convenience fee was for me reserving my selected seats in advance! If I purchased my tickets and cancelled within minutes, for a show that is (5) days away, the seats I selected are NOW available and someone else will be paying that SAME convenience fee for their seats! I literally "argued" with a supervisor named Dave Smith and Linda Edwards for 20m for a FULL refund which they refused to grant me. This is NOT the level of service I expect and deserve from Regal as I have ALWAYS preferred to purchase from YOU as opposed to a Fandango, etc... I work 50hrs a week, and bought 3 tickets to surprise my daughter and spend some quality time with her! For me to NOT be able to receive a FULL refund, and be treated as if my concerns/opinions DONT matter, is really disappointing. I truly expected to be handled in a different manner and as if MY business is appreciated, but clearly Regal and it's employees feel otherwise. I will NO longer support Regal, and my rant will be expressed via social media and how I was handled, along with how YOU guys feel about your customers and YOUR idea of customer service! For this I could've jst cancelled/disputed my purchase on my end with my creditor! $4.50?
convenience fee for seating I no longer have!

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C
10:05 am EDT

Regal Cinemas rpx

We paid $5 extra per ticket for your so called RPX premium experience. This is a scam. The only difference is the seats are pleather, which is uncomfortable in the summer. I will tell everyone I know not to waste money on this, and you should be ashamed that you are charging people extra money for these theaters. I would rather watch a movie in the standard 2D theater.

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B
12:50 am EDT
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We went to see Crawl (horrible movie by the way), and we got there 3 mins early however the power went out and they restarted the previews which left us watching 49 minutes of trailers, thus making us have to leave early to pick my son up from day care due to awful lack of common sense. Disappointing waste of time. Expect full refund for wasting my time and...

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T
2:54 pm EDT

Regal Cinemas reserved seats system

Dear Regal

I just wanted to communicate how much our family dislikes the fact that all seats are reserved in Nashville.

We are avid movie goers but now we attend less because we cannot get good seats without planning well in advance. It used to be that we could impromptu decide a movie would be fun, show up early for the show, watch the pre movie entertainment and enjoy great seats and the show.

Now we have to check the app and go in and out of show listings only to find that the only seats left are a bad vantage point. So we don't go.

I am not saying that reserved seats aren't a good idea. What I am saying is having ALL the seats for all showings reserved is a bad idea. It takes away the impromptu fun experience of let's go to the movies knowing if you show up early you can get a good seat.

I have seen in other markets that you still have some showings that are not reserved. We would ask you to restore this option for Nashville. Thanks.

Sincerely,

Todd

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About Regal Cinemas

Regal Cinemas operates a chain of movie theaters across the United States. They offer a variety of films, from blockbuster releases to independent movies. Customers can enjoy advanced screening reservations, concession stands with snacks, and a selection of seating options, including luxury recliners. Regal also provides group booking services and hosts private events.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Regal Cinemas in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Regal Cinemas.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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Overview of Regal Cinemas complaint handling

Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. The latest review Mixed Experiences at Regal Cinemas was posted on May 22, 2024. The latest complaint unproffesionalism and rudeness. was resolved on Aug 02, 2014. Regal Cinemas has an average consumer rating of 1 stars from 174 reviews. Regal Cinemas has resolved 8 complaints.
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  1. Regal Cinemas Contacts

  2. Regal Cinemas phone numbers
    +1 (877) 835-5734
    +1 (877) 835-5734
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    +1 (865) 922-1123
    +1 (865) 922-1123
    Click up if you have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have successfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number Click down if you have unsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number 1 1 users reported that they have UNsuccessfully reached Regal Cinemas by calling +1 (865) 922-1123 phone number
  3. Regal Cinemas emails
  4. Regal Cinemas address
    7132 Regal Lane, Knoxville, Virginia, 37918, United States
  5. Regal Cinemas social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Regal Cinemas Category
Regal Cinemas is ranked 4 among 115 companies in the Entertainment category

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