Menu
For Business Write a review File a complaint
CB Travel Agencies and Tour Operators Rehlat Hotel booking - refund not yet received.
Rehlat

Rehlat review: Hotel booking - refund not yet received.

R
Author of the review
12:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On December 2nd, 2023, I made a hotel reservation in Abu Dhabi through Rehlat with the reference numbers RE1199208 and RAE2718304. However, upon arriving at the specified hotel, I was shocked to learn that the rooms were fully booked, despite receiving a confirmation of my successful booking from Rehlat.

I promptly contacted Rehlat's customer support, and while they assured me that the booking would be canceled and a refund of 574.669 AED would be processed, I regret to inform you that, as of January 3rd, 2024, the issue remains unresolved. Despite numerous attempts through emails and calls, there has been no concrete resolution or communication from Rehlat.

Moreover, during this distressing situation, I requested assistance in finding an alternative hotel, but no effort was made by Rehlat to address this urgent matter. This lack of support further aggravated the situation and left me stranded.

Given the severity of the matter and the apparent negligence on the part of Rehlat in ensuring the provision of services as advertised, I believe it is necessary to bring this issue to the attention of the Ministry. I kindly request the Ministry's intervention to investigate this matter thoroughly and take appropriate action.

I have attached relevant documents, including booking confirmations and communication with Rehlat, for your reference.

Claimed loss: AED 574.664

Desired outcome: I would like to receive my refund completely

Confidential Information Hidden: This section contains confidential information visible to verified Rehlat representatives only. If you are affiliated with Rehlat, please claim your business to access these details.

View 0 more photos
Mar 27, 2024 8:05 am EDT
Rehlat customer support contacts
Address

Al Bahar Center, Tunis Street, Hawalli, 12075, KW

Website
File a complaint Write a review
View all Rehlat contacts
Dear Rahul,

Hope you received the refund.

Regards

Customer Delight Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Rehlat reviews & complaints

Rehlat - Terrible service!! 70
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - ticket booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - money has been taken more than what in the ticket reservation 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Wrong refund confirmation given by Rehlat executive and now taking their words back : booking id 1533265
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Refund of booking ID 3787179 & 3787222
Replied
The company left an official comment to this complaint.
Rehlat - not refund my 1950.20 Saudi Riyal
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Refund for BID 1804346.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Rehlat Contacts

  2. Rehlat phone numbers
    +965 22 063 052
    +965 22 063 052
    Click up if you have successfully reached Rehlat by calling +965 22 063 052 phone number 14 14 users reported that they have successfully reached Rehlat by calling +965 22 063 052 phone number Click down if you have unsuccessfully reached Rehlat by calling +965 22 063 052 phone number 19 19 users reported that they have UNsuccessfully reached Rehlat by calling +965 22 063 052 phone number
    Kuwait
    +20 224 134 504
    +20 224 134 504
    Click up if you have successfully reached Rehlat by calling +20 224 134 504 phone number 9 9 users reported that they have successfully reached Rehlat by calling +20 224 134 504 phone number Click down if you have unsuccessfully reached Rehlat by calling +20 224 134 504 phone number 8 8 users reported that they have UNsuccessfully reached Rehlat by calling +20 224 134 504 phone number
    6%
    Confidence score
    Egypt
    +971 42 944 633
    +971 42 944 633
    Click up if you have successfully reached Rehlat by calling +971 42 944 633 phone number 17 17 users reported that they have successfully reached Rehlat by calling +971 42 944 633 phone number Click down if you have unsuccessfully reached Rehlat by calling +971 42 944 633 phone number 18 18 users reported that they have UNsuccessfully reached Rehlat by calling +971 42 944 633 phone number
    United Arab Emirates
    +20 2 33473100
    +20 2 33473100
    Click up if you have successfully reached Rehlat by calling +20 2 33473100 phone number 0 0 users reported that they have successfully reached Rehlat by calling +20 2 33473100 phone number Click down if you have unsuccessfully reached Rehlat by calling +20 2 33473100 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +20 2 33473100 phone number
    Egypt
    +965 2226 1501
    +965 2226 1501
    Click up if you have successfully reached Rehlat by calling +965 2226 1501 phone number 0 0 users reported that they have successfully reached Rehlat by calling +965 2226 1501 phone number Click down if you have unsuccessfully reached Rehlat by calling +965 2226 1501 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +965 2226 1501 phone number
    Kuwait
    +966 9200 33029
    +966 9200 33029
    Click up if you have successfully reached Rehlat by calling +966 9200 33029 phone number 0 0 users reported that they have successfully reached Rehlat by calling +966 9200 33029 phone number Click down if you have unsuccessfully reached Rehlat by calling +966 9200 33029 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +966 9200 33029 phone number
    Saudi Arabia
    +971 4 243 1343
    +971 4 243 1343
    Click up if you have successfully reached Rehlat by calling +971 4 243 1343 phone number 0 0 users reported that they have successfully reached Rehlat by calling +971 4 243 1343 phone number Click down if you have unsuccessfully reached Rehlat by calling +971 4 243 1343 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +971 4 243 1343 phone number
    UAE
    More phone numbers
  3. Rehlat emails
  4. Rehlat address
    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024