Menu
For Business Write a review File a complaint
CB Travel Agencies and Tour Operators Rehlat No refund issued for a legitimately cancelled hotel booking
Rehlat

Rehlat review: No refund issued for a legitimately cancelled hotel booking

G
Author of the review
5:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi,

I booked a stay in Italy around 3 months ago and unfortunately had to cancel due to adverse weather conditions within the permitted cancellation window so was entitled to a full refund. Upon contacting Rehlat and proceeding via their redund process I was promised a refund within 20 days. Im am significantly beyond that now and EVERY single email I sent to then enquiring about refund progress gets the same response stating that my claim has been 'forwarded to Finance as a priority'. A complete and utter lie, Ive had this response 8 or 9 times now (even when I was enquiring about something else !). I was convinced that this was an autoresponder enail or a bot. Tried their phone support in the UK, promised feedback in 48hrs . No update whatsoever. Ive found hundreds of similar scenarios involving this company online and nobody is getting any refunds. This is disgraceful and unprifessional, my booking was made after searching via Trivago so I assumed they had credibility but clearly I was wrong. I have my booking ID RCO2221914 all other supporting details which Im more than happy to provide.

Desired outcome: Full refund as per their advertised terms and conditions.

0 comments
Add a comment

More Rehlat reviews & complaints

Rehlat - Terrible service!! 70
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - ticket booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - money has been taken more than what in the ticket reservation 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Wrong refund confirmation given by Rehlat executive and now taking their words back : booking id 1533265
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Refund of booking ID 3787179 & 3787222
Replied
The company left an official comment to this complaint.
Rehlat - not refund my 1950.20 Saudi Riyal
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rehlat - Refund for BID 1804346.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Rehlat Contacts

  2. Rehlat phone numbers
    +965 22 063 052
    +965 22 063 052
    Click up if you have successfully reached Rehlat by calling +965 22 063 052 phone number 14 14 users reported that they have successfully reached Rehlat by calling +965 22 063 052 phone number Click down if you have unsuccessfully reached Rehlat by calling +965 22 063 052 phone number 19 19 users reported that they have UNsuccessfully reached Rehlat by calling +965 22 063 052 phone number
    Kuwait
    +20 224 134 504
    +20 224 134 504
    Click up if you have successfully reached Rehlat by calling +20 224 134 504 phone number 9 9 users reported that they have successfully reached Rehlat by calling +20 224 134 504 phone number Click down if you have unsuccessfully reached Rehlat by calling +20 224 134 504 phone number 8 8 users reported that they have UNsuccessfully reached Rehlat by calling +20 224 134 504 phone number
    6%
    Confidence score
    Egypt
    +971 42 944 633
    +971 42 944 633
    Click up if you have successfully reached Rehlat by calling +971 42 944 633 phone number 17 17 users reported that they have successfully reached Rehlat by calling +971 42 944 633 phone number Click down if you have unsuccessfully reached Rehlat by calling +971 42 944 633 phone number 18 18 users reported that they have UNsuccessfully reached Rehlat by calling +971 42 944 633 phone number
    United Arab Emirates
    +20 2 33473100
    +20 2 33473100
    Click up if you have successfully reached Rehlat by calling +20 2 33473100 phone number 0 0 users reported that they have successfully reached Rehlat by calling +20 2 33473100 phone number Click down if you have unsuccessfully reached Rehlat by calling +20 2 33473100 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +20 2 33473100 phone number
    Egypt
    +965 2226 1501
    +965 2226 1501
    Click up if you have successfully reached Rehlat by calling +965 2226 1501 phone number 0 0 users reported that they have successfully reached Rehlat by calling +965 2226 1501 phone number Click down if you have unsuccessfully reached Rehlat by calling +965 2226 1501 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +965 2226 1501 phone number
    Kuwait
    +966 9200 33029
    +966 9200 33029
    Click up if you have successfully reached Rehlat by calling +966 9200 33029 phone number 0 0 users reported that they have successfully reached Rehlat by calling +966 9200 33029 phone number Click down if you have unsuccessfully reached Rehlat by calling +966 9200 33029 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +966 9200 33029 phone number
    Saudi Arabia
    +971 4 243 1343
    +971 4 243 1343
    Click up if you have successfully reached Rehlat by calling +971 4 243 1343 phone number 0 0 users reported that they have successfully reached Rehlat by calling +971 4 243 1343 phone number Click down if you have unsuccessfully reached Rehlat by calling +971 4 243 1343 phone number 0 0 users reported that they have UNsuccessfully reached Rehlat by calling +971 4 243 1343 phone number
    UAE
    More phone numbers
  3. Rehlat emails
  4. Rehlat address
    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024