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I recently purchased a box of the original Ritz Crackers, my favorite. The code was 14DEC24AZ1 10-5 11:30. upon opening them I found a brownish substance on the edges of the crackers. Looks like dried peanut butter not very eye appealing and questionable as to whether they are safe to eat. Since nothing is inexpensive and I am a senior citizen, I feel that I should receive a new box to replace this one. Thank you for your attention and hopefully assistance in this matter.
Claimed loss: Cost of box of crackers
Desired outcome: Replace with a new box of Ritz Crackers.
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Opening a box to find a brownish substance on the edges is not only disappointing but also raises serious concerns about safety.
You’re absolutely right to demand a replacement. As a senior citizen, every penny counts, and you deserve the quality you paid for. Reach out to Ritz directly, make it clear what you found, and insist on a new box. They owe it to you to make this right.
And don't stop there. Use social media to share your experience and tag Ritz. Let them know their loyal customers won't stand for subpar products. You deserve better, and they need to step up and ensure this doesn't happen again. Stay strong and make sure they hear you loud and clear.