CB Telecommunications Rogers Communications Excess charges

Rogers Communications review: Excess charges

Selwyn Dsouza of US

Feb 28, 2024 7:12 pm EST

Verified customer

Resolved

Replied

Featured review

Hello,

My name is Sonia D'souza

[protected]@gmail.com

I'd like to report a complaint about an issue that has been unresolved for 3 months.

In Dec I had reported charges on my phone that I was unfamiliar with, these were for Pic/Messages sent and received from my phone. I reported this as soon as I received my bill. However I did this after paying the bill, but was told this would be investigated and resolved. I reported this as a fraud but was told that is wasn't fraud but possibly a technical or setting issue. I had even told them to cancel my messaging service to prevent this issue from happening.

Then In Jan I received by bill again with increased charges for the same Pict msgs that I kept telling the Customer Service that werent being send or received by me. This time I was told not to pay the bill, till the issue was resolved. So I didnt. I received 2 calls from different Rogers Reps asking for some details which I provided and was told to wait to hear back.

I have just my next bill with the same increased charges and am on hold with Rogers for 45 mins, then was tld by CS that the issue has been resolved!

And now I'm hold hold again waiting to speak with wherever they are going to transfer me.

Claimed loss: Approx CAD 370

Desired outcome: Please refund and fix the issue or

Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.

Rogers Communications response

Feb 29, 2024 5:45 pm EST

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Good day, Sonia, and thank you for taking the time to leave your feedback on this third party platform. Please note, since this is a public space, I would recommend that you edit out any personal info, such as your email address and phone number.

Receiving a higher than normal bill for charges that you do not recognize can certainly be alarming. :( Do you use text messaging on a regular basis to keep in touch with friends and family? If so, then blocking this feature may not be the ideal solution. It is very strange that you'd be charged for picture/video messages that you did not send/receive, so further investigation would definitely be required.

If you can reach out to us directly on our Rogers Community Forums and post the details there, we will be more than happy to help out. We look forward to connecting with you soon! ^yc

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This complaint has been resolved automatically due to user's inactivity.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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United States

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Chinese Language

+1 (800) 575-9090
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Pay As You Go

+1 (877) 559-5202
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Billing & Payments

+1 (855) 381-7835
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Wireless

+1 (855) 381-7839
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Internet

+1 (855) 381-7838
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TV

+1 (855) 381-7836
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Home Phone

+1 (855) 381-7840
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Home Monitoring

+1 (866) 210-4059
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Internet, TV, Home Phone, or Home Monitoring

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Enterprise & Medium Business

40019
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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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