Menu
For Business Write a review File a complaint
Roman's Pizza Customer Service Phone, Email, Contacts

Roman's Pizza
Reviews and Complaints

www.romanspizza.co.za

Learn how the rating is calculated

1.1 1 Review 333 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Roman's Pizza Complaints 333

ComplaintsBoard
D
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roman's Pizza Beef products found in chicken pizza

Bought kids a pizza per attached receipt. Chicken. Kids on eating complained of different taste. on inspecting found unusual cubed pieces of unknown substance. Took pizza back to store to be told its beef. Little remorse shown save for saying we will make a corect one.

After hindu kids ate beef the response is we will make you a correct one.

You really need to get in touch with the enviroment you operate in and take cognisense of your customer base. Feedind a hinfu customer beef makes that customer an EX customer.

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
L
4:36 am EDT

Roman's Pizza Pizza pie

I bought 4 Pizza Pies from Romans, Palm Centre, Polokwane on Wednesday 22/6/2022.

One feta and Olive

Ons Tripple Cheese and

Two Chicken Mayo.

I also bought 2 x Fanta grape buddy drinks.

The Pizza Pies was over baked and had a terrible burnt taste.

The cheese cooked out and I was so disappointed as this is what we buy from Romans regularly. I ordered it online and waited 13 minutes for the order, which I do not complain abbout. But why over-baked and dry a hell.

As this was not bad service enough the drink was not cold, when we asked the staffmembers why, I was informed that it is Winter and other customers does not want they drinks cold...?

This was not acceptable.

Desired outcome: Please refund or replace my meal with decent food. Money can be paid for Pizza Pies in a dustbin and drinks that is warm... It is advertised as cold drinks not warm drinks.

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
N
9:57 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Roman's Pizza 30% of large pizza has no cheese or topping

Just baught a large pizza at valley view romans and 30% of the pizza was just crust, no cheese or toppings. You think for R104 for a singke pizza more than 70% would be covered in cheese and toppings. If they are going to be this stingy and expensive then I will be stingy with my business. In fact you have just converted me to pizza free lifestyle. Thanks.

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
D
1:01 pm EDT

Roman's Pizza Your advert on the TV.

How can you advertise a new special on the televisions with a fly in your box? This is disguisting. This is bad for the Company. I saw this on TV now on DSTV channel 101 during prime time

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
K
8:27 am EDT

Roman's Pizza Health and hygiene - customer service.

Romans Northmead Benoni.

We are a Mobile clinic and are on the road the entire day.

We always buy Lunch for our staff in order for them to use the Toilet Facilities at the Take-away place.

Today was the 5th time in 4 weeks that my company ordered from Romans Pizza Northmead.

For 4 weeks now (the Toilet is out of order).

I asked them previously if the facility is only for staff and was Informed by the Manager Fiona that it is for Customers.

Today when I phoned to enquire about this facility not being available, a lady by the name of Moho pretended to be the manager and told me that she did report it to the Owner Fiona but nothing has been done to fix the problem.

My question is - why must I support Romans and spent my money at Romans if we are not allowed to use the Customer Toilet Facilities?

I need feedback on this matter urgently because I see it as disrespect towards my peoples Human Rights.

Desired outcome: I want an explanation and response from Romans Northmead.

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
J
3:33 am EDT

Roman's Pizza Bad service and undercooked pizza

Went to Glen Marais Kempton park Romans last night 25/05/3002, what bad service and undercooked thick based pizza... Thou we ordered thin base... The pizza was finished and in the window for about 5 minutes, when I asked for my order, they gave it back to the kitchen who added more toppings and then they gave me my pizza with cold toppings on.

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
G
4:50 am EDT

Roman's Pizza Waiting time

One large pizza ordered via the online portal and accepted by Romans Pizza Jean Crossing. Recieved a message that the pizza will be ready in 20 minutes. When I arrived after 20 minutes, I paid and recieved order a slip with order number 170.

While waiting they were calling order number 158. My 20 minutes had passed.

After 4d minutes of waiting in store, now one hour. I had enquired about my order, the manager had come from the back to tell me that they under staffed. I had asked why was I not informed when I paid that my 20bminute waiting period would be extended to an hour or more due the fact that you are under staffed. The managers response was "I expect my cashiers to do that."

While waiting another customer came in and she was also told 20 minute waiting period.

Romans Pizza Jean Crossing staff, manager and all need retraining.

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
F
11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roman's Pizza Not well cooked pizza

My name is funanani Rambau from Limpopo thohoyandou. I bought a pizza yesterday at Thohoyandou mvusuludzo mall. The pizza was not well cooked the cheese was not cooked it was too much and the pizza was white. Please attend to this am so so dissatisfied. We couldn't eat the pizza.My contact details are as follows [protected], emai address : [protected]@gmail.com

Desired outcome: Money back or another pizza

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
J
11:04 am EDT

Roman's Pizza I am not happy at all

First I went to pickup any order as a driver for uber ther told me I must cancel the order because they don't have avocado and I must called the customer I told them no that is not my job.. That is your job to make sure when u open the store u have all items that is in the menu... Now they say I must cancel 2 request and it is raining no driver's... I really want to speak to someone who can understand my problem with ther staff...[protected]

Desired outcome: Jabulani mail ...

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
S
7:55 am EDT

Roman's Pizza Pizza is wet and uneatable

I ordered a chicken and mayo pizza from Romans Pizza in Richards Bay on the 14th of May 2022. My pizza was very soggy and wet and unfortunately I could not eat it and had to throw it away. I am very sadded from this because this has been my favourite pizza and they completely messed up the order. It's actually wanted to vomit. I have attached the slip to this complaint

Desired outcome: Please refund and follow up with this branch

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
S
9:04 am EDT

Roman's Pizza Pizzas was both tasteless

I phone ordered and bought two large pizzas at promenade branch last night (11 May 2022) at around about something to 8 o'clock during load shedding which I paid with my bank card a seafood and chicken, the seafood didn't taste like anything it was asif it was boiled and put on the base without flavor and to top it all off there was no sign of cheese on either one of it which was very disappointing, didn't even eat the whole slice and chucked the rest of the pizza in the garbage where it belonged, a R177. 80 later... Down the drain, I won't buy from Roman's again as my experience wasn't very pleasant

Desired outcome: Would like to be reimbursed with full refund or replace with what you guys advertise on the menu all i got was two thick bases with tasteless topping which I could count on each pizza and NO cheese

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
T
1:49 pm EDT

Roman's Pizza Horror of Horrors!!! Ham pizza pie for a Vegetarian, and Hindu! So called Mushroom and Margarita pizza pie

6 May Friday evening, 6.15pm

I telephonically ordered a Mushroom and Margarita pizza pie, I told the person who tooky order(I do not wish to name her publically), that my Son would pick it up, so she gave me an Order Number, 106.

My son picked up the order, no number appeared on the packet. I took One bite and realised with Absolute horror, that I bit into meat!

I'm a Vegetarian! And a Hindu, so as a collective, we do Not eat beef and pork!

I Bit into a ham pizza pie!

I am traumatized!

When I called the Branch, and spoke to the person who took my order. She told me she didn't know how that happened. I explained about my being a Vegetarian and Hindu, none of which she understood!

Asked to speak to the Manager and she asked me to hold on. A minute later she comes back online and introduces herself as the Assistant Manager. I recognised her voice and insisted on knowing where the Manager was.

She offered me 2 Pizza pies and tells me she will send me her cell number and I must take pics of the pie and send it to her.

I am left Flabbagasted with Pork in my dinner table.

I cannot tell you that I am Appalled, as I'm So Far Beyond that!

The sheer Gravity of this incident went Clear above the Staff's Understanding.

Desired outcome: To Sensetise Staff on the Religous Beliefs and Food Preferences of the Customers. This is Basic!

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
J
1:32 pm EDT

Roman's Pizza Romans Pizza Bethlehem

I ordered a pizza an hour ago from Romans Pizza Bethlehem, phoned them to confirm where my pizza is. Then they said it is on it's way. After a while they phone me back and said they don't have my address. I gave it to her and then while I was still talking to her she dropped the phone in my ear. Now I am still waiting for my pizza.

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
C
10:02 am EDT

Roman's Pizza Pizza

Friday night 29 April 2022 we ordered pizza online and received a sms at 18:36 to say our order is placed. The pizza took so long and at 19:24 my fiance phoned Romans Waverley to find out how far our order is. They said that our order is on the way. We are 3km from Romans Waverley and 27 minutes past after the call and still we did not receive our pizza. We phoned them again at 19:51 and heard how they said there's a problem in the background so they forgot our order and we had to end the call, because the staff were talking in the background and not giving us answers. 19:56 they called us back and said that the pizza is only leaving the store at that moment. The driver phoned us 20:06 when we received the pizza. It is unacceptable to wait an hour and a half for pizza and then when we finally receive it the pizza did not have much toppings on and the quality of the pizza is not what we are used to.

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
L
2:20 pm EDT

Roman's Pizza Bad service and not doing my order like we asked

The service in the shop at the berg shop is real bad 1 lady to service customers they are more worried about the guys from uber eats and Mr D than anything else we have to wait an hour for our order and still they do our order wrong as we asked for half Jalapino the pizza comes with fill Jalapino really very bad service and now have to wait even longer cause they have to fix there mess waiting for long and have to wait even longer and the lady told the guy I'm doing a complain he said to her no problem I got my pizza at 20:18 just keep In mind we had to wait how long in the que as we were second cause they to busy with the uber guys

Desired outcome: I want better service and fix the problems u have Make me happy

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
C
9:50 am EDT

Roman's Pizza Products Incorrectly Prepared

This will be the third time that I have had a bad experience at Romans Waverley. The first 2 times I ordered Sweet Chilli Chicken and instead of Sweet Chilli got tomoto draped all over the pizza instead! Today I purchased one Peperoni Deluxe and one BBQ Chicken and pineapple. The Peperoni Deluxe was drowned in raw garlic which made the pizza taste totally different to what it should taste and the bbq sauce on the BBQ Chicken And Pineapple's bbq sauce was so diluted that you could barely get the bbq taste which this pizza is known for! I am an avid Romans supporter, but I am really contemplating on never buying from this company again! You have built up a great brand, which is slowly being demolished by individuals who either do not have the knowledge of how to prepare your ptoducts or perhaps bad management that is trying to save on the main thing that is driving your brand, your product! Just as Rome fell, do not think that your company is infallible! You have multiple competitors out there that makes products just as well, if not better!

Desired outcome: Fix the problem!

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
S
7:48 am EDT

Roman's Pizza Barbecue chicken supreme

I bought the Pizza special at Bronkhorstspruit Roman's on the 21st of April 2022 at 18h25 - Barbecue chicken supreme. (1 thin base and 1 thick base)

The thick base dough still raw after purchase. I only realized it 25km away from the shop.

I tried too cook it further but it remained raw.

Very disappointed.

First time in 20 yrs.

Desired outcome: I want a replacement of order free of charge or refund.

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
R
12:23 pm EDT

Roman's Pizza Incompetent staff

Romans pizza how difficult is it to do your job right the first time? Really? You were dead at 16:00 this afternoon. I could understand if you were busy, but you were dead. We ordered two pizzas under order number 128 told you explicitly we want thin base pizza. Drive all the way home only to discover, Pizza was made on thick base. I do not eat thick base pizza at all. Worst is I am sick, was looking forward to a relaxing evening. Now I am sick and upset. Is it really that difficult to be competent at what you do? Worst is we paid for your mistake. How many other people just let it slide?

Read full review of Roman's Pizza
View 0 more photos
Hide full review
ComplaintsBoard
S
3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roman's Pizza Poor service

I placed an order on roman pizza on Mr D and the order was not accepted and I placed another order due to the 1st order not being accepted, to my surprise I was deducted two orders and received 2 order and I couldn't able to explain to the 2nd delivery person since the 2nd order was hand over to my girlfriend.

Desired outcome: I would like to be refunded.

Read full review of Roman's Pizza
Hide full review
ComplaintsBoard
V
12:33 pm EDT

Roman's Pizza Pizza pie products

Magertia & peri peri chicken, filling was shocking cheese was Bearly there. This is the 3rd time this has happened such poor quality, yet I promoted this to family & friends cos when I bought it it was good, no the quality isn't the same from lenasia and ormonde branch, we paying for a product and service atleast maintain the stand, YOURLL start of well and then the quality drops.

Desired outcome: Refund as this is simply not on, we buy 4 pies a time for lunch and supper can't even eat it as it's unappetizing.

Read full review of Roman's Pizza
View 0 more photos
Hide full review

Roman's Pizza Reviews 0

Looks like Roman's Pizza has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Roman's Pizza, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Roman's Pizza

Screenshot Roman's Pizza
Roman's Pizza offers a variety of pizza options with numerous toppings to cater to diverse tastes. They provide both delivery and takeaway services. Customers can choose from traditional, thin-crust, or deep-pan pizzas. Meal deals and promotional offers are also available.
How to file a complaint about Roman's Pizza?

Here is a guide on how to file a complaint against Roman's Pizza on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Roman's Pizza in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Roman's Pizza. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Roman's Pizza on ComplaintsBoard.com.

Overview of Roman's Pizza complaint handling

Roman's Pizza reviews first appeared on Complaints Board on Feb 9, 2011. The latest review Delicious Experience at Roman's Pizza! was posted on May 16, 2024. The latest complaint pizza was resolved on Sep 08, 2018. Roman's Pizza has an average consumer rating of 1 stars from 334 reviews. Roman's Pizza has resolved 7 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Roman's Pizza Contacts

  2. Roman's Pizza phone numbers
    +27 847 493 171
    +27 847 493 171
    Click up if you have successfully reached Roman's Pizza by calling +27 847 493 171 phone number 7 7 users reported that they have successfully reached Roman's Pizza by calling +27 847 493 171 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 847 493 171 phone number 2 2 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 847 493 171 phone number
    56%
    Confidence score
    Customer Service
    +27 12 653 8243
    +27 12 653 8243
    Click up if you have successfully reached Roman's Pizza by calling +27 12 653 8243 phone number 1 1 users reported that they have successfully reached Roman's Pizza by calling +27 12 653 8243 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 12 653 8243 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 12 653 8243 phone number
    +27 87 012 5788
    +27 87 012 5788
    Click up if you have successfully reached Roman's Pizza by calling +27 87 012 5788 phone number 0 0 users reported that they have successfully reached Roman's Pizza by calling +27 87 012 5788 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 87 012 5788 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 87 012 5788 phone number
    Customer Service Manager
    +27 72 786 5003
    +27 72 786 5003
    Click up if you have successfully reached Roman's Pizza by calling +27 72 786 5003 phone number 0 0 users reported that they have successfully reached Roman's Pizza by calling +27 72 786 5003 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 72 786 5003 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 72 786 5003 phone number
    Operations Executive
    +27 83 269 6944
    +27 83 269 6944
    Click up if you have successfully reached Roman's Pizza by calling +27 83 269 6944 phone number 0 0 users reported that they have successfully reached Roman's Pizza by calling +27 83 269 6944 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 83 269 6944 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 83 269 6944 phone number
    Development Executive
    +27 74 867 2502
    +27 74 867 2502
    Click up if you have successfully reached Roman's Pizza by calling +27 74 867 2502 phone number 0 0 users reported that they have successfully reached Roman's Pizza by calling +27 74 867 2502 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 74 867 2502 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 74 867 2502 phone number
    Marketing/Brand Manager
    +27 83 708 7609
    +27 83 708 7609
    Click up if you have successfully reached Roman's Pizza by calling +27 83 708 7609 phone number 0 0 users reported that they have successfully reached Roman's Pizza by calling +27 83 708 7609 phone number Click down if you have unsuccessfully reached Roman's Pizza by calling +27 83 708 7609 phone number 0 0 users reported that they have UNsuccessfully reached Roman's Pizza by calling +27 83 708 7609 phone number
    HR Manager
    More phone numbers
  3. Roman's Pizza emails
  4. Roman's Pizza address
    7 Bavaria Road, Louwlardia, Centurion, Gauteng, 0157, South Africa
  5. Roman's Pizza social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.