Rooms To Go
Reviews and Complaints

I ordered a cushion replacement after receiving instructions by email from Rooms to Go in July of 2020. On September 2020 I sent the order form with the check and October 10, 2020 the check was cashed by Rooms to Go. I never heard another thing, no confirmation, delivery date nothing. I began writing customer service in November and they couldn't find my order. I worked with a Karina, Charise and Melissa. Last interaction was February 2021 with Melissa, by now she had me send a copy of the cashed check for $66.00 front and back and asked which store I could pick this up at because the it was too large to ship. I responded with Lakeland store but would drive anywhere within 60 miles to get it. I never heard from Melissa again and I reached out by email about 3 more times. I have also tried calling only to wait 1 hour and get disconnected, the one time I did get through- the rep told me he could not help me.
I even stopped by Lakeland office, and they said someone would call me, they never did and that was Monday. This is stressing me out, I really need the cushion but at this point just give me the $66.00 so I can stop feeling as if the company just flat out stole my money.
Name is Debra Uccello-Florentino phone # [protected]
The last ticket # of the correspondence was 209171
The part SKU # is [protected] amount $66.00
Email address is [protected]@gmail.com

In October we met with a salesperson Kristen at the avenues rooms to go in Jacksonville Fl . We purchased $17, 000 worth of furniture for our beach home which included an off white sofa . The sofa was delivered in December but was defective and the wrong color. We called and asked for the right color it was no longer offered but we were told to pay 62 bucks and we could get a similar one different brand. It was delivered today totally different not electric not an l but an oval. We called Kirsten who told us to pay 500 dollars to get sofa back. She had in fact charge a piece from the original purchase and sent us a lower priced sofa . We called to speak with the manager and an office person said no refunds we did not ask we asked to get what we originally purchased / bait and switch as product does not match receipt. I'm sure it will cost me more as I'll have to engage my attorney

Bough a bedroom set about a week ago. The bed is making squeaking sounds. I have been calling rooms to go for three days. In addition, I have email them and made call to their corporate center 813/623/5400, they offer no help and just transfer you to customer service. Will never again shop there again this is just poor customer service.
My order [protected]

As near as I can figure, my numerical customer name is: [protected] (aka ray gudaitis). I purchased 2 recliners on 3/06/16, and was pressured into adding force field protection. Upon delivery (4/20/16) of my recliners, the lighted cup holders were delivered scratched. The chairs were returned, and waited a month for another set. (5/20/16). A second set of recliners were delivered again with defective lighted cup holders, and both chairs were all out of alignment. New cup holders were delivered, and a technician was dispatched to install them approx (6/20/16), checked the alignment and could only recommend returning them and wait another month for a 3rd set of chairs, so I just gave up. I live alone, have no kids, no pets, few visitors. The chairs take no abuse. After 4 years (I split my seating between both chairs equally). So this means my chairs have 2 years of use each. The fabric on both head rests are worn out even with the added protection. Very disappointed with $1800 worth of recliners

I bought a patio Set with all matching pieces and got all but the table 4 weeks after my purchase. I was told the table was on backorder and a date was set in Dec. for me to receive it. In december a table was delivered at 7 a.m. and it was not the correct table. We refused it but because of that I spent an excess of 2 hours trying to wait to talk to a customer care specialist. I finally found out it would have to be rescheduled for today. (1/30) The guys arrived and my husband said to leave it in the driveway because we were sick. We got Covid over two weeks ago and didn't think it would be ok to let them in the house even though we were told we're no longer contagious. The guys refused to even leave it in the drive and took off. I didn't have my table for Christmas .
Now I may not even have it for Super Bowl. I'm now on hold with with their customer service line for one hour and 49 minutes. The service with this store is horrible! Do NOT BUT FROM THEM! By the way, they've had my money for almost 3 months!
Pam P

I get bed room order # 9878164 but I received a damaged bed I try to exchange but they told me they will send the other one end of march I told them to provide me with discount they only give me $100 but I need 70% off but they refuse I am so upset for the customer service

1/27/2021 I called the 1800 customer service (third time I called because of hold times averaged 1hr 33 minutes and took several days to get through) to complain about the wear on leather recliner (order # 15334679i) I received the in December 2020. The set I bought included a recliner, couch and loveseat. I have already reported issues in December with the couch and loveseat and they will be replaced in March(earliest delivery time). The recliner, I have only sat on it about 6 times, is already pulling from the seams and the leather looks like it has aged several years rather than 1 1/2 months. My concern is with the overall appearance and wear of the leather. I called the customer service line and spoke to A. Castillo and offered to send pics, which I did. When he did not respond to my first email of pictures, I sent another email asking him to acknowledge he received the first email. He then called me and told me that he would not be able to offer any assistance. I asked to talk to his supervisor and he refused. I then insisted and he put me on hold and I was then put in touch with Rachel Baker. I explained to her the situation and she told me it was not a manufacturer issue and she would not be able to assist. I told her at that point I would be going into the store and show the pics to the store manager and ask for assistance. She told me to go ahead into the store in Richmond because she over seen that store. I told her I would be going into the Virginia Beach store and she said that was her store too, implying it would be a waste of my time. At this point, I am extremely unhappy with customer service and the quality of the product I purchased. As I said the couch and loveseat already have to be replaced and there is an obvious issue with the quality of the leather on the chair. And if I am going to have to deal with Rachel Baker each time I have an issue, well I would rather get you pick up all the furniture and offer a full refund.

There is a major problem with customer service both online and by phone. They need to investigate why customers are being left on the line for extended periods of time. This is not the first time this happened. We bought several pieces since July and never have been able to get through to customer service. If has been a constant problem. They have continued to sell furniture during the pandemic and seem to be doing quite well but they continue to use the pandemic as an excuse for poor customer service. This needs to be investigated. Why are calls going unanswered and people being on hold over an hour and still waiting.

I need to have 2 pit marks repaired on recently delivered furniture. It would be nice if you could ever speak to someone.

Order number [protected]
Jill Palmer

I bought a recliner that was supposed to be delivered on Jan. 15th. The truck showed up, but the recliner wasn't on it. The driver said it was on his manifest but must have been put on the overload truck. He also said it would still be delivered that day. About an hour later, I got a call from customer service wanting to schedule the delivery. I told them what the delivery driver said and the service rep said she would look into it. Several hours later, after several calls trying to figure out what was really going on, I was told the driver shouldn't have said that, the delivery manager would call me in a little while, , and the customer service rep would call me on the 16th to schedule re-delivery if needed. No one called on the 16th, or the 17th, or the 18th (which was a Holiday - so I didn't expect them to). On the 19th, I checked the customer service hours online and it said they were open until 10pm eastern. So I tried to call at 9:30 eastern but the message said they closed at 8pm. So on the 20th, I tried at 7:30, but it said they were already closed. Was going to try again on the 21st, but before I got a chance, I received a call wanting to reschedule for Feb. 3rd. I told them unless they can get it to me on a Saturday or after 5pm, no one can be home for delivery, as my employer has said the only way anyone can take time off is if they are COVID positive. So now, I have lost half a day's pay (a little less than $200), they want me to lose that pay again - which I can't do anyway, and I don't have a recliner to sit in because I had my old one removed just before my original delivery date. I am a disabled vet with degenerative disc disease, so I need a comfortable chair to sit in and haven't had one since Jan. 15th, and don't know when I will get one!

On January 8, 2021, I sent an e-mail to confirm that all of my living room furniture would be delivered on one date (January 16, 2021) and not over multiple days. Also, I wanted to confirm that Rooms to Go was going to waive the delivery fee due to the fact that the company representatives (e.g. Customer Service employee, Customer Service Manager, Delivery Department, etc.) were extremely rude and unprofessional to me as a first time buyer. As of the present date, January 12, 2021, I have not received a response from Rooms to Go.

On 12/10/2020 I bought a living room set. The sales person was asked if we could get the old furniture put in garage. He said no problem. I am 71 and my husband is 74 we did not feel comfortable moving furniture ourselves. On 12/26 furniture was delivered and delivery men would not move furniture. I refused delivery. Felt I lost trust in Room To Go. I also called our sales person who sold us the furniture to see if he could do something. I feel I should get full refund. I put this on my credit card and have filed dispute with them on room to go.

Went to find the firmest orthopaedic quality mattress they had because husband had severe back pain

Did not understand 48 hour return policy. He has 3 terminal illnesses and went straight to hospital within a few days

Mattress is so bad that we slip down off non firm sides. Now I have developed back pain.

Not what salesperson indicated.

We had another mattress from jcp that was not orpthoapedic for firm. Hs one is just like their cheap one

Mary ramsey [protected]

I put based a bedroom set, the foot board was missing, and they did not assembled the furniture and I paid for full service, I would like my delivery refund back and I want my furniture out up, Dealia Porter [protected],