Rooms To Go
Reviews and Complaints

A Case of Buyer BEWARE!

3 months ago, we purchased a leather couch, loveseat and chair set from the Rooms 2 Go Outlet in Atlanta. When they delivered it, we realized the front legs for the chair were missing. As soon as we noticed this we called the store directly. That is when our nightmare started. First, the person on the phone said, "You signed for the furniture and never said anything then, so it is not our problem." After trying to explain that the design of the chair made it very hard to notice the missing legs until we reclined the chair and it tipped over. At that point we asked for a Manager. We were told that one would call us back. That did not occur.

We then went to the store in person to find out what Rooms 2 Go could do to get us some assistance. We spoke to a Manager and he said he would order the legs and it would take a few days. After a couple of weeks, we still had no legs for the chair and every time we called, the Manager was "too busy to come to the phone".

This same runaround has gone on now for over 3 months and we have yet to be able to use the chair properly. If you are purchasing from this store or this company, be very aware that if there is ANY issue with your furniture, you most likely will NOT get any assistance. We paid a lot of money in cash for this furniture and still cannot sit in the chair.

BEWARE!

I bouth a leather sofa less that a year ago, i was cleaning the other day and i found that there are some areas that the leather have descoloration, I call to the garanty deparment they send technician he came and check and he say that the area damage was to big and he can not fixed, he take a picture and told me that they will call me back, they call me today and say that is nothing that they can do, that the garanty dont cover that damage, i dont fill confortable with this desition because that sofa have less that a year and only my wife and i use, is incredible how they made that desicion, because when they sale the ferniture to us they told us that was leather and the garanty will take care and cover all damage . my name is Oscar del rio my phone number is [protected]

During our time in the Rooms to Go store in Charlotte, NC on Independence Blvd. there was an employee that was cussing in a room with an open door while we were walking by with our 5 year old son. The credit card machine was having difficulty working properly and this same employee came to help the sales person and did not have a positive attitude, she seemed very bothered to have to be helping figure out the problem. Our furniture was scheduled to be delivered on October 11th. The twin headboard did not come with a left and right leg, there were 2 left legs. A new delivery date was scheduled for the legs for the headboard for October 17th. We were given the window from 10a-2p. I was home during this time and then received a phone call at 1:30 that the driver was behind and would be at the home by 4:00. I told the lady with dispatch that I have to pick up my girls from school and would not be able to be at home from 2:45 to 3:15, she said okay. My husband gets a call from the driver that he would be at the house at 2:58 and my husband told him I would be gone to pick up the girls as I have no one else to be at home or get the girls. The driver still shows up at 2:47, as we told him I would not be home. I called dispatch one I got back to home to let them know the driver can come back as that is what he told my husband to do. The dispatch center told me that it is not guaranteed that the truck can come back to the house. I spoke with a supervisor as this was not our fault from the beginning. The loader got the order wrong, the delivery driver was behind and now I have to wait for another day. I scheduled the next delivery for today, Saturday the 19th and was told they would be here from 9a-1p. I was home the entire time, received a phone call at 12:30 that they would not be able to make it by 1 and would be here between 1 and 5. The delivery guy finally called at 7:00pm saying he was 15 minutes from the house, but of course I had other things to do and would not be able to be home for an hour. This entire situation is ridiculous that I have had to be at home 3 times now and my daughter is sleeping on the floor because she does not have her bed that was supposed to be here on the 11th! I have spent thousands of dollars with RTG and will never spend another dime. I need my missing pieces so that my daughter is no longer sleeping on the floor! Some compensation for my time and my daughters time spent sleeping on the floor would greatly be appreciated after the headache that I have had to deal with. A refund of the bed would be best along with the correct pieces for the bed.

I complained to Rooms to Go, when I purchased my sofa and loveseat. The sofa pillow seat cushions were very no supportive and sunk into the springs. I had other complants and they sent out a tech to address. They ignored the sofa and I gave been cheated out of my money. I've had to put supports under the couch, to support the cushions. It's very unfair. They are selling poor quality and Cindy doesn't seem to be bothered.
Contact me at: [protected]@gmail.com or [protected]

"Bought a mattress in Room to go Kissimmee Florida a couple of years ago that cost me $1.799.00.I live know in Georgia and I had to replace the mattress because of some imperfection. The technician came to my house and the replacement was approved by Room to go. I received a call from room to go and the customer service lady told me to go to the close it room to go in my area. I went to room to go store in Newnan and the mattress that my wife liked was in special $1, 347.00. Due to the mattress been $400.00 cheaper room to go newnan were trying to help me getting the, mattress, a cover for the mattress and the balance as some kind of store credit. When they submitted the request to my surprise was not approved by a person who's name is Louis that work in the Kissimmee store. It is a shame that as a room to go customer I ended up paying $1, 799.00 plus taxes and $99.00 fees for a $1, 347.00 mattress. In addition to that i end up paying $105.00 out of my pocket.

Miguel Ceruto
[protected]

We had an appointment on 16 October 2019 at 11-3 (CST). The driver (210-974-8750) called at 0721 to inform the he was 3 minutes out. I am Active Duty and was in route to work during this time. I informed him "I am not at home, and my appointment time is 11-3." He said he would return during the appointment window at 11-3. At 1011 the dispatcher called (863-499-6245) from Florida and informed "my driver is at your residence to make your delivery and no one is home." I informed her "my window is from 11-3, why is the driver back before 11." She did not understand the difference in the time, and I notified her San Antonio is CST Zone. Which in fact made the time 1011 local CST. She called the driver and gave me a call back. She informed the driver was early and could not return as he tried to make my delivery outside the appointment time twice. The deliveries were outside of the confirmed appointment time of 11-3CST. I called Customer Service and talked to three representatives and a manger Josh. I finally received information that two customers did not meet previous appointment times. Which was the reason my delivery was pushed up without notice or my confirmation. Now I have to be punished and not get my delivery during the time I was scheduled from 11-3CST. I'm Active Duty and had to take off work, which I arrived at my residence at 1045 CST. Apologies will not help the fact, or explain to my Commander why I will have to take off in the future for another delivery. I understand deliveries go through 2200 CST, so why did the driver not get dispatched out? I was called by the driver at 1338 CST informing he was 20 minutes out for my delivery. At 1450 I called the customer service again and informed them of the driver's call and dispatcher response. I was also informed the driver finished his routes and would not be making any more deliveries. Drivers could deliver products until 2200 CST, and he completed the other routes (according to Customer Service)at 1450 CST. My replacement furniture was NOT delivered today, which totally inconvenience my job, family and I. The driver lied, the dispatcher customer service was horrific, and the customer service manager Josh did not call back. As he stated he would. I am not happy and want something done immediately. I would like to know when the report will be completed on the incompetent, lying, untrustworthy driver and dispatcher. I have to talk to my Commander and leadership, to see the next time I can be excused from work. As your driver did not come at my scheduled and confirmed 11-3CST appointment time. I can be reached at [protected].

The Sofa material is wearing out the furniture is less then 1 year they are not standing behind there product. A technician came to my house and took some pictures and said someone would call us to discuss, A month goes by and no one calls. When I called in they tell me that the material wearing out is not covered. It is under a year old please help me understand?

I had a delivery scheduled for September 29th between 8:00am-2:00pm. I received a voicemail from their dispatch indicating that the delivery drivers stated that I wasn't at home and they needed the gate code. Let's just start by saying, how would you know if I'm at home if you don't have the gate code to get in anyway? They never called my intercom nor did they come to the unit in which I live. If this is how Rooms to Go handle their delivery service, I will gracefully cancel my order and never do business with them. Not only was I in my unit but, maintenance was also in my unit at the time the delivery drivers said that I wasn't home!

I bought this leather sectional with ottoman about 5 years ago. It's just me in the house and I barely even use the living room. I kept it conditioned with rooms to go protection products but it still started peeling badly on the cushions 2 years ago. I don't have any pets or kids and like I said, it is hardly ever sat on. I'm so disappointed because I absolutely love the look of the sectional...I just didn't think it would fall apart like this after 3 years with such little use. I'm attaching some pictures for your reference. Please let me know what you can do to remedy this situation because at this point I don't want to buy another product from rooms to go if this is the quality I can expect. I think a refund or a new couch would be an acceptable solution since I never anticipated this happening. Will never get "leather" couch again from RTG.

Hi, my name is Felicita Batista and I like to complaint about this sofa I love the full leather sofa but since I purchase it the seating cushions slide out I can't fix them back constantly I'm sick and old and as a paying customer I deserve what I pay for I already change it and I was please how fast Room to go help me but the problem continue I'm going to choose another sofa and for that I need your prompt answer thank you my phone # [protected] address 700 N W 111 pl apt 7 Miami Fl 33172 email Norma.[protected]@icloud.com thank you

Dear RTG,

I have submitted pictures of stains on sofa and haven't gotten a reply. Three weeks later after not hearing back from the. I tried to resend the pics to the email address they gave to me and it bounced back and said message could not be sent. I'm really upset this is the second sofa I've had issues with. I paid extra for an after care warranty. I also have pilling on the sofa and it looks like a defect on one of the cushions. Please advise.

Lisa Slater

I was given the wrong information Buy rooms to go representative online that a particular glider Would go good with our sofa. We had ordered the sofa and we were waiting for it to arrive. When I went to my laptop and was able to look at the gliders closer I realized that the material was different and it wouldn't go with our Sofa that we were waiting on. I sent an email right away requesting a refund and cancellation of the order. I was advised I needed to call customer service which I did I was refunded the amount of the gliders however for some reason I was not refunded the delivery charge. I don't feel that it is fair since I was misrepresented And given the wrong information by a rooms to go representative. I am requesting a refund for the delivery charge. The gliders were never delivered to us.

I purchased a motorized dual reclining loveseat from the Webster rooms to go in June, 2019. The beginning of August, one side would not recline. I phoned and they set up a service order. I took four hours off of work to meet with the gentleman here. He came, banged on a few things, and got it working again. Six weeks later, it stopped working again. Another four hours off of work to meet the gentleman here, who determined that the motor was bad. Really? I was advised that someone would phone me to set up a time to replace the motor or replace the entire piece. No one phone, so I called a couple days later. I was advised that it could take up to 60 days to get a motor. I explained that this was unacceptable, and asked to speak to a supervisor. The supervisor assured me that they would get the motor overnighted, and if that was not possible, she would call me back on a Monday to let me know. Monday came and went, no phone call. I called on Tuesday, and was told she was at lunch. Never received a phone call back. I called on Wednesday morning, still do not receive a phone call, so I called again on Wednesday afternoon. Finally got through to the supervisor that I spoke to, and she was full of attitude. Advised me that they would replace the loveseat, and gave me a range of dates to choose from. Since they can't set up the time in advance, I get to take four more hours off of work. In my mind, someone owes me $250 for the time I have taken off of work to accommodate fixing their crappy product.

I paid over $1700 for a love seat! And this is the type of product I get, and the type of service I receive? I will never, ever purchase from Rooms To Go again, and I will never ever advise friends or family to do it either. I will write a negative review everywhere I find to do so.

This is the first furniture I have bought in almost 15 years, and I am sorely disappointed.

I went to store to buy pop up daybed and sofa. 4 males in the back area were just bumming around 2 were sitting the others 2 were there just standing next to them just no one bothered to attend to me. As I was leaving the 2men in the office were also just goshing worse then women I couldn't not believe it! So now I have to to go elsewhere even though I saw what I liked.