Rooms To Go
Reviews and Complaints

I purchased this set from rooms to go last march. I started having the problem about a month lather. The sofa, recliner and the loveseat open when you sit down without pushing the button.
Last week it opened when I sat down and got thrown the floor. I am disabled and had to call for help getting up. I hurt my back and I'm still in pain. Room to go said it's not a manufactured defect, Yes it is its not to open like that and injure people. I need some resolve.
Dale Ross

We purchased a complete house full of furniture from rooms to go and have had 3 attempts in them delivering the furniture and each time the furniture arrives damaged. So one december 23 we went in to rooms to go and we were told that the original set bedroom set was being discontinued (we assumed we were getting the last of the bunch that is what we thought since they were always damaged) therefore we selected another style assuming that we we would not have any more problems and today 01/07/2020 we were expecting our delivery on the new selected style and who would of known they are also damaged. We are very dissatisfied with rooms to go!
Everytime there is a delivery scheduled we have to miss a day of work to go and receive these damaged furniture. We are very very dissatisfied with rooms to go

We purchased a leather sectional and had probems with the left hand sectional. It was replace twice and now has a tear in the back of the armrest. We call and they sent out a technician to check the complaint. We later received a call from customer service and said it was not covered and abuse. They even indicated maybe you weight too much? I was not happy and went to the stor and spokw with the manager. He said the the warranty company should cover it. I said why call the warrantyu company when it is still under one year. The warranty we purchased said it's not a covered item because it's on a seam. I want the problem resoleved by repair or replacment.

Purchased and scheduled delivery for 12/21. My 90 year old mother got a call at 7am that morning (21st) saying they were at the Condo and no one was there! I was there in 40 minutes 7:50. No call. Waited till 9am and got an email they were ten minutes away. Waited till 1 o'clock PM. MAD, I went to my house. Monday no call, no assistance. Two Holidays and this is 12/26. I am told now they can deliver on 1/02. Hoping for a 12/26, 27, 28 delivery to get this fiasco over!

We were set to have a couch delivered on 12/2/2019 and do to some misunderstandings the couch was not delivered. We apologized to rooms to go customer service and understood it was our fault. Rooms to go instructed me to call that same day to get the couch delivery rescheduled and when we I called they told me to wait 2 business days to reschedule. I waited the two days and called to get the delivery rescheduled and then was told that my order did not exist. I told customer service that the couch was just supposed to be delivered Monday and yes we messed up, but it has not been delivered. I told customer service the invoice number and they were able to look it up and then told me a new invoice has not been made and that will take another two days. We just want the couch we ordered and yes we messed up, but at this point this wait time is ridiculous.

Friends and family. Whatever you do... Never order anything from rooms to go! We ordered a loveseat for our family room about two weeks ago. They gave us a delivery date for wednesday 11/20 between 10 and 2. We waited all day and no show. Called them several times after that and they finally called that evening and apologized and said that we would be the first delivery next day 11/21 first thing in the am. Second day... We waited all day and still no show. I called them several times and they reassured me the order was on the truck and headed our way. I decided to open up a complaint ticket via email. The person who responded said they guarantee it would be there thursday 11/21. Never showed. So after waiting for two days for these [censored] to deliver. The next day we called again and after several emails. The warehouse... The actual guys that were delivering said we guarantee we will be there before 2 on 11/22 friday. Then the company emailed us and said they would be here between 6p and 10p. I called them and said the guy told me before 2 but y'all say between 6-10p. We waited up until ten pm last night and still no show. So I called this morning and cancelled the order. They said that the loveseat is still on the truck somewhere and they have to wait for it to get back to the warehouse and then they can cancel it the begin the refund process. This is the [censored]tiest company we have ever dealt with! Total scam artists! I recommend you never order anything from these [censored]! #rtg #roomstogo

My complain with you guys is about:

1) the quality of the product is not good
2) respect to the client, is really bad.
3) respect and credibility of rooms to go company. Cero
Oh yes! Excellent marketing selling to the best, excellent warranty that customers can't use because the team of the rooms to go company doesn't work properly with the customer.
Complete theft. I just claim my rights as a costumer, I bought a lot money in furniture at rooms to go, the monthly payments is always on time, dollar by dollar, I called to customer services more than 5 times, the department transfer my call many times, they promise me a solution in fallowing days to earn time. The miriam correa and her supervisor knows about the complain but they dont want deal with us this morning. This is the fact after 5 times call in this last 10 days
Wow so sad!
Have a good day who read this

had a representative come over this morning, 11/20/19 and he looked at the sofa and 2 chairs I had complained that they smelled like a locker room and feces. Rooms to go said since
I had not complained when it was delivered I had no standing. However, the sofa and chairs had been delivered and we moved into the house about 3 weeks later. Our house is brand new and had no odors, but when we sat on the furniture, there was a very distinct smell of sweat and feces. Smells like the fabric has been comtaminated in the warehouse. I want the fruniture replaced or returned and I can then go to another furniture company for a sofa and 2 chairs

We have a bad rocker on our Recliner sofa. After waiting for the tech for 4 hours he ordered the new glider. A week later a torn up box landed on our porch, A few days later a second box arrived. We stored these heavy boxes in our house for 2 weeks and waited for another 4 hour window for the tech to arrive. After opening the boxes it was revealed that the wrong side glider was sent twice. I spoke to customer service and after finding out the the wrong part was ordered by the tech, could they expedite my order. She very rudely told me that they do not do that and I would have to wait again for the tech for a 4 hour period. I asked to speak to a manager and after 15 minutes some guy came on and was rude as well. I asked them why they felt my time was not important and the reply was ...we treat everyone with respect. Then I was offered a 50.00 credit which was not administered to my account. When the part finally arrived we were told that we would have to wait until the end of this month since there is only 1 tech in my area. This company obviously only cares about the sale, after that you are on your own.

We bought these 2 sofas in 2012, we were told that they were real leather . There are only the 2 of us and we are not hard on our funiture. Last week we notices that the real leather was bonded leather. and that seating area was peeling.. Called the customer service line and the representative said they were to old and they could not do anything.
Very, very, disapointed in there responce.

Received damaged cabinet thru ups, called customer service for rooms to go. Stated to send pictures to a certain email, I did so with no response. So I paid full priced for damaged goods. I will not order again from rooms to go because of this. It is pretty sad that you cant get help with problems with your purchase, take ur money and sorry cant help you. Report a problem, no follow up at all.