Rooms To Go’s earns a 3.9-star rating from 983 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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Delivery company
We purchased a bedroom set and it included adjustable bases. A delivery date of 2/12/2020 was provided. They showed up during the timeframe. It was raining. They did not cover my furniture, and the wood was soaked. As they were bringing my furniture in, I kindly asked that they cover it. He asked if I had paper towels to wipe the furniture off myself. They...
Read full review of Rooms To Godelivery team
Rooms to go delivery drivers arrived to my home on extremely rainy day, 13 Feb 2020, to delivery a bed and dresser. The drivers did not have a second pair of shoes or blankets to dry off their shoes before walking on my hardwood floors. The dispatch team was unapologetic and stated the drivers do not have to carry blanket to lie down. I had to refuse the...
Read full review of Rooms To Goheather ornelas
2/12/2020 called 8 days prior to warranty expires about electric recliner not working.. Svc guy comes on 23 says has to replace motor... Said will call and let us know if part was in stock or not. Never rcvd called we called twice they said they would call back... They never did but said if part was not in stock it could take up to 30-90 days for part. I...
Read full review of Rooms To Goleather living room set
I purchased this set from rooms to go last march. I started having the problem about a month lather. The sofa, recliner and the loveseat open when you sit down without pushing the button.
Last week it opened when I sat down and got thrown the floor. I am disabled and had to call for help getting up. I hurt my back and I'm still in pain. Room to go said it's not a manufactured defect, Yes it is its not to open like that and injure people. I need some resolve.
Dale Ross
The complaint has been investigated and resolved to the customer's satisfaction.
furniture
I was told in november that I would receive my bedroom furniture by january 6th at the latest. So here I wait until february 7th to get all the pieces in. Unacceptable rooms to go!
Read full review of Rooms To Gobedroom set and dining room set
We purchased a complete house full of furniture from rooms to go and have had 3 attempts in them delivering the furniture and each time the furniture arrives damaged. So one december 23 we went in to rooms to go and we were told that the original set bedroom set was being discontinued (we assumed we were getting the last of the bunch that is what we thought since they were always damaged) therefore we selected another style assuming that we we would not have any more problems and today 01/07/2020 we were expecting our delivery on the new selected style and who would of known they are also damaged. We are very dissatisfied with rooms to go!
Everytime there is a delivery scheduled we have to miss a day of work to go and receive these damaged furniture. We are very very dissatisfied with rooms to go
Tiffany, Needless to say we are very dissatisfied with rooms to go. New delivery was done today however all the furniture are damaged as well. This is very frustrating. this is the 5th delivery attempt and the furniture keep arriving damaged !
leather sectional
We purchased a leather sectional and had probems with the left hand sectional. It was replace twice and now has a tear in the back of the armrest. We call and they sent out a technician to check the complaint. We later received a call from customer service and said it was not covered and abuse. They even indicated maybe you weight too much? I was not happy and went to the stor and spokw with the manager. He said the the warranty company should cover it. I said why call the warrantyu company when it is still under one year. The warranty we purchased said it's not a covered item because it's on a seam. I want the problem resoleved by repair or replacment.
The complaint has been investigated and resolved to the customer's satisfaction.
delivery
Purchased and scheduled delivery for 12/21. My 90 year old mother got a call at 7am that morning (21st) saying they were at the Condo and no one was there! I was there in 40 minutes 7:50. No call. Waited till 9am and got an email they were ten minutes away. Waited till 1 o'clock PM. MAD, I went to my house. Monday no call, no assistance. Two Holidays and this is 12/26. I am told now they can deliver on 1/02. Hoping for a 12/26, 27, 28 delivery to get this fiasco over!
The complaint has been investigated and resolved to the customer's satisfaction.
night stand-cherry34214560; new storage trundle-cherry-[protected]
I purchased items on 9/8/2019 and was told it would be delivered on 12/6/2019-very slow delivery. Items were delivered today including a drawer chest, night stand, full panel HDBD, full panel FTBD/slats and rails, and Bunkie board. The complaint I have is that the night stand was damage and we were told upon delivery that the trundle was on back order. It...
Read full review of Rooms To Goreschedule delivery
We were set to have a couch delivered on 12/2/2019 and do to some misunderstandings the couch was not delivered. We apologized to rooms to go customer service and understood it was our fault. Rooms to go instructed me to call that same day to get the couch delivery rescheduled and when we I called they told me to wait 2 business days to reschedule. I waited the two days and called to get the delivery rescheduled and then was told that my order did not exist. I told customer service that the couch was just supposed to be delivered Monday and yes we messed up, but it has not been delivered. I told customer service the invoice number and they were able to look it up and then told me a new invoice has not been made and that will take another two days. We just want the couch we ordered and yes we messed up, but at this point this wait time is ridiculous.
The complaint has been investigated and resolved to the customer's satisfaction.
I need to reschedule my delivery date.
bonded leather sofa - defective
I am writing about a sofa I had purchased on Nov 10, 2013. My sofa is literally falling apart and have seen a lot of comments online about this particular sofa having a lot of issues from peeling. My order number: 9403679 Name: Justin Longenbach Purchased: Rooms to Go Perimeter This sofa was very rarely used as it was in our rec room so there is no reason...
Read full review of Rooms To Goloveseat
Friends and family. Whatever you do... Never order anything from rooms to go! We ordered a loveseat for our family room about two weeks ago. They gave us a delivery date for wednesday 11/20 between 10 and 2. We waited all day and no show. Called them several times after that and they finally called that evening and apologized and said that we would be the first delivery next day 11/21 first thing in the am. Second day... We waited all day and still no show. I called them several times and they reassured me the order was on the truck and headed our way. I decided to open up a complaint ticket via email. The person who responded said they guarantee it would be there thursday 11/21. Never showed. So after waiting for two days for these [censored] to deliver. The next day we called again and after several emails. The warehouse... The actual guys that were delivering said we guarantee we will be there before 2 on 11/22 friday. Then the company emailed us and said they would be here between 6p and 10p. I called them and said the guy told me before 2 but y'all say between 6-10p. We waited up until ten pm last night and still no show. So I called this morning and cancelled the order. They said that the loveseat is still on the truck somewhere and they have to wait for it to get back to the warehouse and then they can cancel it the begin the refund process. This is the [censored]tiest company we have ever dealt with! Total scam artists! I recommend you never order anything from these [censored]! #rtg #roomstogo
The complaint has been investigated and resolved to the customer's satisfaction.
good morning, my complaint is about care customer and quality of product
My complain with you guys is about:
1) the quality of the product is not good
2) respect to the client, is really bad.
3) respect and credibility of rooms to go company. Cero
Oh yes! Excellent marketing selling to the best, excellent warranty that customers can't use because the team of the rooms to go company doesn't work properly with the customer.
Complete theft. I just claim my rights as a costumer, I bought a lot money in furniture at rooms to go, the monthly payments is always on time, dollar by dollar, I called to customer services more than 5 times, the department transfer my call many times, they promise me a solution in fallowing days to earn time. The miriam correa and her supervisor knows about the complain but they dont want deal with us this morning. This is the fact after 5 times call in this last 10 days
Wow so sad!
Have a good day who read this
The complaint has been investigated and resolved to the customer's satisfaction.
sofa and 2 upholstered chairs
had a representative come over this morning, 11/20/19 and he looked at the sofa and 2 chairs I had complained that they smelled like a locker room and feces. Rooms to go said since
I had not complained when it was delivered I had no standing. However, the sofa and chairs had been delivered and we moved into the house about 3 weeks later. Our house is brand new and had no odors, but when we sat on the furniture, there was a very distinct smell of sweat and feces. Smells like the fabric has been comtaminated in the warehouse. I want the fruniture replaced or returned and I can then go to another furniture company for a sofa and 2 chairs
The complaint has been investigated and resolved to the customer's satisfaction.
still waiting to hear from the department that sent a rep to look over the smelly furniture. He took pictures, not that a picture can demonstrate smelly furniture, there are not marks or spots on the furniture. Just waiting for a response to get this resolved
dining room set
I purchased the set July 2017, my family sits there on Thanksgiving. I noticed last week the chair started to peel. I took pictures and emailed them and they said they do not stand behind the leather on chairs or bedroom sets, only living room sets. Via email I sent the pictures to them and was told to pay a company to reupholster the chairs. I have owned...
Read full review of Rooms To Gokid bed not set up
Bed deliver on 5 Nov 19, screws didnot come with bed, UPS deliver screws on 7 Nov 19, I call customer service the next day. I have been calling Customer service every day since . On Friday i was informed that a Technician would be at my home on 9 Nov 19, between the hours of 1300-1800 hrs. I personal went to RoomsTo Go around 1630 to inquiry and was told...
Read full review of Rooms To Gorepair under warranty
We have a bad rocker on our Recliner sofa. After waiting for the tech for 4 hours he ordered the new glider. A week later a torn up box landed on our porch, A few days later a second box arrived. We stored these heavy boxes in our house for 2 weeks and waited for another 4 hour window for the tech to arrive. After opening the boxes it was revealed that the wrong side glider was sent twice. I spoke to customer service and after finding out the the wrong part was ordered by the tech, could they expedite my order. She very rudely told me that they do not do that and I would have to wait again for the tech for a 4 hour period. I asked to speak to a manager and after 15 minutes some guy came on and was rude as well. I asked them why they felt my time was not important and the reply was ...we treat everyone with respect. Then I was offered a 50.00 credit which was not administered to my account. When the part finally arrived we were told that we would have to wait until the end of this month since there is only 1 tech in my area. This company obviously only cares about the sale, after that you are on your own.
The complaint has been investigated and resolved to the customer's satisfaction.
couch
I purchased a couch Aug of 2018 and about a month ago I noticed 3 holes in one cushion 2 holes in another and one cushion completely flattened out on the bottom to where it doesn't even line up even with the other ones. The stitching is coming apart in multiple places on the back side of the cushions that's where the holes are forming. The fabric is coming...
Read full review of Rooms To Gorecliner couch
Sent very hard Recliner, not ready to return. Upon asking about the same softness The sales person lied while selling that it's gonna be soft. Now he changes his words and saying all furniture comes hard. Wtf? I've bought sofas and got soft delivered before. They dont have what they show, this is what the manager TODD said. Poor service. Nobody cares and...
Read full review of Rooms To Goreclining sofas
We bought these 2 sofas in 2012, we were told that they were real leather . There are only the 2 of us and we are not hard on our funiture. Last week we notices that the real leather was bonded leather. and that seating area was peeling.. Called the customer service line and the representative said they were to old and they could not do anything.
Very, very, disapointed in there responce.
The complaint has been investigated and resolved to the customer's satisfaction.
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
Most discussed Rooms To Go complaints
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Hosford 6 pc sectional non-powered sofaOur Commitment
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