Rotita.com
Reviews and Complaints

This company is horrible! I wish I had read the reviews before I decided to buy something from Rotita. Please read the reviews before deciding to order from them! Customer service is poor, or rather nonexistent. I ordered back in December and paid extra for expedited shipping, and it is now February! I received nothing yet. According to my tracking number my product is still „processing”. I contacted their customer service many times and every time received the same response that I'll get my order in 7 days. I'll never use this site again! And don't recommend it to anyone. I'm so disappointed.

This company is a scam, don't trust Rotita. I purchased two dresses. I also paid extra money for a rush delivery and received the products about three weeks later, not the 7 days as they promised. But when I received the dresses they looked nothing like the pictures. I was expecting to receive something cute and good looking, but those dresses were a complete trash! I bought a silk black dress but the one I received was just a cheap piece of green fabric! They have a 30 day return policy, but these thieves won't let you return anything. Rotita will do anything to keep your money. Ended up complaining to PayPal who said there were hundreds of people having the same problems. I will never buy from them ever again.

I purchased a dress from Rotita on January 4th. I received the dress one week ago and it looked nothing like the pictures posted on their website. It was very thin, small and smelled really sour. The quality was extremely poor and material it was made from was very cheap looking. It looked like someone stitched the pieces together with a sewing needle. I tried to contact customer support, sent them many emails, but there was no response. It is not worth any more of my time or effort to attempt to return the dress. I don't recommend ordering anything from this horrible company.

I ordered a dress on January 14th. I received the dress on January 26th. The dress looks nothing like the picture. It is completely see-through and it smelled really sour. In a nutshell, the quality was extremely poor. It looks like someone stitched the dress together at home with a sowing needle and whatever fabric they could find. It is not worth any more of my time or effort to attempt to return the dress as I can see from my research that others have not had much luck with their attempts. I should have researched prior to placing my order. I don't recommend this company to anyone! Stay FAR AWAY.

Ordered a Gold dress with black lace. Payed extra for express postage (5-7 days). Received the dress about a 25 days later. The dress was white and black, not gold and black. emailed them and asked for a refund because it was false advertised and not the dress that i ordered and payed for. got a response saying "You know, the price of our products is quite cheap, so it's maybe not perfect, and I hope you could understand this and I could apply a bonus for your loss." .. Yeah they bonus they offered was 15%. then 25%. then 30%. then back to 15%. But that's not all, they wanted to pay for the item to be shipped back to them so i could get credited the 15% (or whatever) to my Rotita account and not my bank account. BOL like i'm going to want to buy from that website again.

Placed an order for a dress on 12/23. Paid shipping costs to have it within 5-7 days. It's 1/11/16 and I have yet to received it. The tracking system they use has said "in transit" since 12/27. Correspondence via Facebook Messenger was answered simply saying, "your order and been shipped and you will receive it soon." I would like a refund but am sure that is not possible!

I finally received my order after a long wait upon receipt of the order the dress i ordered was the wrong dress and oh the fabric is so synthetic it was un wearable! the other dress i bought again was such poor quality fabric you can see through it and a button missing from the front of the dress upon arrival! Neither of the dresses were fit for purpose! horrendous company do not waste your time, money or energy looking on this site. Be warned!

Dress was extremely poor quality. See customer service exchange below Ticket: T0895342167 Topic: Return/Exchange Secondary Topic: Choose a Reason Question: Item is in poor quality. State: Processing Full Name: [protected]@u Customer Support At :11/12/2015 01:32:35 AM Please consider the low price of the items. And sometimes customers have quite high expectation. We have been trying best to offer the best quality at this price. Hope you understand that. Adminstrator At :11/12/2015 11:07:29 AM Hello Sorry for the inconvenience to you. Can you send me a picture for the item that you received, thanks? [protected]@u At :11/19/2015 20:57:57 PM This condition appears all over the dress and is not limited to the three maximum of your website. Adminstrator At :11/20/2015 10:09:18 AM Hello Sorry for that. you can fix it by yourself, then we can give you the 10%compensation, ok? [protected]@u At :11/24/2015 02:50:59 AM Thank you for your response but I would not be interested in fixing or keeping a dress in this condition. Therefore, I would like to return it for a full refund. Thank you. Adminstrator At :11/24/2015 10:33:50 AM Hello, we can only refund you 60% of the total payment if you return the item . The rest 40% is for the shipping fee and handling fee we sent your order .please confirm . [protected]@u At :11/24/2015 22:30:07 PM Thank you for your offer of a partial refund but per your full refund policy pasted below, I should receive a full refund (minus shipping only (not handling)). Full Refunds Full refund is offered for items that are found to be faulty or damaged with our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Shipping fee is not refundable. Sincerely, Michael Adminstrator At :11/25/2015 10:44:24 AM Hello, the damage is not that high-impact . Why not accept the partial refund and keep the items ? [protected]@u At :12/02/2015 03:22:35 AM I'm dissapointed that Rotita is not standing behind their products and that you are trying to negotiate and justify a poorly made dress with visible damage. With that said I don't have the time to keep going back and forth with you. I'll accept the 60% refund and simply discard the dress. Please reply with a credit confirmation. Adminstrator At :12/02/2015 08:56:28 AM Hello if you receive the 60refund, you have to return the package, is it ok? [protected]@u At :01/04/2016 20:58:02 PM No this is not ok. It was your suggestion I keep the dress not mine. "Why not accept the partial refund and keep the items ?" Let's just stick with your policy. I expect a full refund and I will return the dress. Thanks STILL NOT RESOLVED!

I'm a first time buyer and I am very disappointed. I ordered a dress and it took them two months to deliver it. I was expecting it to arrive within 7 business days since I paid extra money for shipping. When I finally received the dress it looked nothing like the image on their website and it was damaged! When I tried it on for the first time zipper fell off! Who makes horrible dress like that?! When I contacted them asking for a refund they suggested I sell it to somebody, donate it or give it away as a present. They refused to give my money back. Do not buy from this website.

I ordered 3 dresses (same dress in 3 colors) in medium and they took weeks to arrive, which I expected. However, the dresses were different sizes. 2 are medium and 1 is extra small. I sent photos to Rotita showing them the error with the white dress being inches shorter in the arms and length than the red dress and black dress. They keep giving me the run around saying the sizes are all a little different with their products. The white dress has no size tag but the red and black dress are sized on the label as medium. Rotita won't send me the white dress in medium that I ordered and they keep offering me a store credit but why would I want to order again from a company who stated in writing that their sizes are not accurate?

Don't be fooled by their site, it looks much better than it actually is. I ordered two dresses and one sweater from Rotita three weeks ago. I paid extra for express shipping, but my items never came. Then I a received a message from them stating they'll send my package soon and it will be delivered on Monday December 21. I don't believe, because they didn't even sent me my tracking number! I even tried to contact them about it. They answered me only once! They have a phone number, but it's pretty useless. And their online chat does not work. It's impossible to get in contact with them! I hope I'll get my items. If no, then I'll be out of $80. I hate myself for ordering something from Rotita!

Ordered dress a week ago, expedited shipping (paid extra). A week later and numerous emails from me asking where my tracking number is/where is my order (after they conveniently charged my credit card the day I ordered), I've gotten NO responses to any of my emails other than a "waiting for your reply" to me despite the fact that I contacted THEM. A week went by with still no reply to 3-4 of my emails/no tracking # so I submitted an inquiry through Paypal (which I used to pay them) and they asked Rotita for a tracking #. I later got an email from Paypal saying Rotita refunded me. No explanation of what happened, no response directly to me, no apology. HORRIBLE COMPANY, DO NOT order from them. Everyone I've read online that has reviewed them says they are a SCAM site that will take your money and either never send what you ordered OR sent you something totally different/not like their advertised pics.

Before ordering I decided to read some reviews about Rotita. And unfortunately I red only positive ones. I wasn't ready for so horrible experience. I ordered some items and paid money. Soon I received a confirmation email telling that they got my payment and everything is fine. Their site states that orders get ready for shipping within 24 hours. I was so excited about it. Well, this was my first e-shopping experience ever and I was a bit nervous. It's been two weeks now and I didn't receive my order. And only now I've decided to read negative reviews. I tried to contact the via email, but that was useless. Now I know why. Where are my items? Two weeks later I got a message from them telling that they will give me a refund in 20 business days. I told them I don't need that money, I just want the items. But they told that items are probably lost and they can't do anything about it. I appreciate that they are ready to give my money back, it is very nice. That shows that they are not so bad. But I 'm very sad and money does not make me happy.

On the 28th of November at 22:34 I opened an account a purchased 26 Items. I chose ILS (Israeli Shekels) as the currency. My total was 717 including expedited shipping. I paid via paypal. A day later I get a Email saying I need to send a copy of my credit card for verification. I responded that I pad via paypal and all my documents were verified by paypal already. I get a second Email Saying they need the docs also because my order was more than 700$. I replies stating that my order was 700 shekels and not dollars and I attached two photos one of the amount they deducted from my account and two of the total from my shopping cart. Another day pass and again the Email asking for my credit card. Finally I sent a copy. A day afterwards I get an Email saying that there was a bug on their site and my bill should be 700$ and I need to pay more. This is outrageous . I have all the pictures and they charged my card now I need to pay them more. Never! they are a Scam and lairs and I will sue them!

I ordered 6 items from Rotita, big mistake...one of the items fit, but all the others are of poor, really poor fabric quality and the sizes that they list are incorrect. These clothes would fit a 7 year old. I am trying to find a way to return them to at least get a size that would fit. I wear a US XL, and when these items arrived, I would have to wear by their standards a XXL or even larger. I spent a lot of money buying these items, and I don't understand how to send them back and I am willing to get an exchange however their policy of shipping to me for free, but I have to pay to send them back, is a small fortune and I need some help here. I don't know what to do? Can you help me? I have seen many complaints about this company, and if I can't resolve it, I will never buy from them again and I will be out money that I can't afford to loose. Terrible. I even sent them one of the numbers to tell them I want to exchange it and they thanked me for answering the question and told me to keep shopping?

I ordered a cape, coat. It did not arrive for a very long time. The size was so off. I ordered a extra large and it fits my 7 year old. I have lost the order number and don 't know how to return. They make impossible to return since ther is nothing in the packing or on line to make it possible. I would like a refund

I ordered a jacket to wear to an outting with my friends. I paid for expedited service and I did not receive the item I ordered. I received another item and I would normally just settle for it considering I was going out and needed the jacket however I don't even like the item that was sent to me. So now I have to run out in the rain and cold tonight to find a store that will be open to spend MORE money to get a jacket that I like. Also, maybe I should have checked before I placed my order however what is the toll free number to contact some sort of customer service? SMH, I can't even speak to someone to settle my issue now. I am very disappointed. After posting here and sending them a photo of what I received, I am horrified at the response I received and I am considering calling my bank and the Better Business Bureau. I am going to attach the comparison photo for what I ordered vs. What I received. Here is the response from Rotita "have send your photo to check,  they told us that they ship the correct item,  our price is so cheap,  so it is not so perfect like some expensive item,  pls undersanding if you are not satisfied with it,  we can apply some compensation for u,  pls advise" They better apply all of my money.

This is my recent email to this company to explain what i can since i have already wasted way too much time on this and not done yet: you made huge error in a dress for daughters wedding november 28! No time now! Need to return tho susan cotton 11:29 pm (9 minutes ago) reply to service your dress looked so awesome in the pictures, but it was not. I took into an alteration/dress making place, which is owned by an oriental lady [maybe chinese], and she right away said it was incorrectly and awfully or poorly made... Etc., etc., etc.! I went off of your measurement chart with extra room for comfort and "just in case" issues...There is no size indicated on dress whatsoever. Measuring the dress size--- it is actually about 2 sizes too small! I need this dress for my daughters wedding and now i have to go thru all the troubles of trying to find another one in not much time, as well as i don't have much time to deal with this dress issue because of work and transportation issues! My daughter took care of all the ordering issues and i am hoping you will fully refund/credit her everything back with no hassles! Just like you advertise on google search results?! Rotita.com official site‎ adwww.Rotita.com/‎ fashion clothing online shop, free fast shipping & free returns! Free shipping worldwide · up to 85% off · new sign up 10% off i will send the dress back but there was no paperwork or packing slips in the plastic wrapped package, which very much surprised me! For such a supposedly nice formal dress, i was so surprised at the terrible packaging alone! This is the only information i have in reference to this dress: order invoice number: ww1510200359434462 below is my daughter's email to you and me about this dress. Susan cotton, 3647 bunker hill rd, williamsburg mi 49690 fwd: confirmation email chelsea cotton oct 24 reply to me here is the tracking info for your dress! Sent from my iphone begin forwarded message: from: service rotita date: october 24, 2015 at 3:27:35 am cdt to: chelsea cotton subject: re: no confirmation email isc chicago il (Usps), processed through sort facility, your item has been processed through our sort facility in isc chicago il (Usps) at 4:59 pm on october 23, 2015. You can track it in this link http://www.17track.Net/en/result/post-details.Shtml?Nums=ls177194359cn 2015-10-24 1:03 gmt+08:00 chelsea cotton : hello, i have not yet received a confirmation or shipping email from an order invoice number: ww1510200359434462 please provide confirmation and shipping details. Thank you! Warmest regards, chelsea cotton sent from my iphone xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is this all really true? Hope not! Https://www.Trustpilot.com/review/rotita.com http://www.Complaintsboard.com/wwwrotitacom-b118842 https://www.Google.com/search?Q=rotita.com+official+site%e2%80%8e+adwww.Rotita.com%2f%e2%80%8e+fashion+clothing+online+shop%2c+free+fast+shipping+%26+free+returns!+free+shipping+worldwide+%c2%b7+up+to+85%25+off+%c2%b7+new+sign+up+10%25+off&oq=rotita.com+official+site%e2%80%8e+adwww.Rotita.com%2f%e2%80%8e+fashion+clothing+online+shop%2c+free+fast+shipping+%26+free+returns!+free+shipping+worldwide+%c2%b7+up+to+85%25+off+%c2%b7+new+sign+up+10%25+off&aqs=chrome..69i57.1763606j0j4&sourceid=chrome&es_sm=0&ie=utf-8 then there is the past email which makes me wonder?: ---------- forwarded message ---------- from: susan cotton date: tue, oct 27, 2015 at 12:54 pm subject: dress? To: chelsea i don't understand why it is taking so long? It should not take that long from chicago. I will send you a check as soon as i can for this. Thank you very much for finding it and ordering it and all! Love ya, mom only applicable to visual users. Tracking number: ls177194359cn in-transit expected delivery day: thursday, october 29, 2015 product & tracking information postal product: first-class package international service features: international letter date & time status of item location october 25, 2015, 8:34 am arrived at usps facility chicago, il 60701 your item arrived at our usps facility in chicago, il 60701 on october 25, 2015 at 8:34 am. The item is currently in transit to the destination. October 23, 2015, 4:59 pm processed through sort facility isc chicago il (Usps)

Rotita does not explain their Asian sizing well to other countries. In my country (USA), I normally wear L. I knew of the discrepancies concerning Asian clothing sizing compared to our "American" sizing but thought, well maybe an XL in this very loose appearing top would work. SO wrong. $20 more or less later.. I find this product in XL actually fits like our US size S. Crazy difference. Don't waste your money, unless you are in fact a very small person. On the positive side, I am going to cut this wrap apart and make my own larger size pattern from it. I adored the pic of this product and the fit, and by golly, I will make my own dang wrap that will actually FIT! Buyers beware of these Asian companies!

Warning...do not purchase anything from this website and ignore any promotions through Facebook or email. I made the mistake of ordering a black dress on 09-25-15, and when it arrived, it looked nothing as described. When I tried it on, it was too small and was poorly made (cheap material, bad stitching, uneven hem lines). When I tried to contact the company for a return/refund, no one would return my email or engage in an online chat. Automated messages stated that if I ordered the dress according to the their women's size chart and it didn't fit, then they would take responsibility; however, that was over a week ago, and so far, nothing. After further investigation, I have learned that I am not the first victim of this fraudulent company. The only reason I made a purchase was because payment was allowed through PayPal, and I've never had an issue with them. I trust PayPal and hope that they remove their services from this company. When I contacted PayPal today, they filed a claim in hopes of a resolution. Furthermore, the invoice I received from Rotita is very suspect, as it lacks information normal invoices have, such as return/exchange info, contact info, etc. Very disappointed, lesson learned.