Rotita.com review: seller didn't reply, but I can't return small clothes 65

Can't reach customer service about an order I paid for. They won'y respond to a ticket that I submitted. They gave me no shipping/tracking number and I have no merchandise.

I made a purchase a few months ago for 3 outfits from this company. The outfits are not the size I ordered and they have all kinds of thread hanging from them from being very poorly made. I've tried a number of times through email to get information on how to return the items for a full refund with no luck. I have no choice but to report this company to the BBB, and I'm going to make it my business to shut this company down.

I ordered from Rotita.com on April 3, 2016 and was told shipping would be within 1-4 days. It is now 04-20-16 and can't get any type of tracking, response, etc. I either want my merchandise or my money back.

Thanks,
Wendy Massengill

I order a suit on 3/29 and they said i didn't pay so I paid again on 4/9. I have not received order or refund or any contact from them. They are apparently a scam.

Ordered 3 weeks ago was promised in 3 to 5 days. Suit has yet to come I have contacted 3 times about suit but won't give me info just that they are looking into the issue. Ignores my request for refund.

I agree I think every single person that has a complaint should content bbb. That is ###.I hate when company's rip people off just because they can. I hope you get justice and your Money back. Good luck to you.

I agree 100% something needs to be done I was just ready to pace a $200 order and became suspicious after I sent the many emails regarding specific items. When I never got a response to any of them I went back to the site and read the rewiews that other "supposed buyers" posted raving about how great the clothing was. T uh e first time I read them I got a bad vibe and didn't believe them. I started to place my order over 3 weeks ago and something just wouldn't let me. Something was just off. I am so glad I followed my gut. I would make screenshots of all these complaints and email to PayPal and better business bureau. I would email rorita and tell them you have created a group for people that have been ripped off by then andvyou already have over 80 people. And you will be filing a class lawsuit against them. I don't know if the will buy it but if the bbb sees all these complaints the will do something. Also I don't know if you could contact the China ambassador and tell them that the people have a business /factory their t uh at is ripping off people. They probably have minors working in these factories that's why the clothing is made so poorly. And the person in charge in answering emails probably don't even speak English. I will help you any way I can. If y OK u need me I can be reached at missyvetteyvonne@yahoo.com.
Good luck to you

I ordered and waist trainer from rotita on 4/15/16.. they gave me an fraudulent tracking number. This website is fake and I pray nobody continue to order from them. I wish I would have seen all the comments before I order.

This store sold an item to me that looks nothing like the photo. They refuse to give me a Full refund & they sell items that are sold on eBay & light in the box for a fraction of the costs. BEWARE DO NOT BUY FROM ROTITA

Order no. WW1604120534421092, has not arrived, and I cannot track of order or contact compnay

Charged for clothing ordered in on April 5, 2016, but haven't received confirmation, or clothing. Emailed them on the 25th, and still haven't heard anything from them... Invoice ID: WW1604060907314021

H
Paid For my item by PayPal but did not receive it by rotits. Have tryed contacting th but they won't reply. They are advertising on Facebook. That is where I found th and went through there link.

I am having the same problem. I have offered to send the goods back for a full refund including shipping & they are offering me 60%. this company should not be able to trade, they are scammers. I have now placed a claim with PayPal as well as raising a ticket on their website which they seem to be replying to. I am furious people & companies like this exist. I have fallen well & truly into their scam!

I ordered swimwear in March 2016 for my holiday in June I paid in full and have never received my order. I t is impossible to contact them I have tried through face =book with out success. Very disappointed

Hi ya I order an order a top and jeans but can't track it or haven't recieved it its been about a month any idea please x

This company Rotita are a complete Scam, I would say to anyone wanting to buy from them DONT, they don't give refunds and clothes are shoddy also sizes are not as described

Scam don't use them, they don't honor there products, shipping, or there return policy. If you've placed an order cancel it!

COMPLETE SCAM!
Why oh Why didn't I check reviews BEFORE ordering from this company. Everyone has the same story. The stuff on-line looks great and it's inexpensive. That makes sense, it's made in China and coming from China. Stuff at Nordstroms is made in China. The site says: they will pay to ship package back if it's their mistake on shipping (wrong item, wrong size, etc) AND they use PayPal, so I wrongly figured this was a trusted site. WRONG. Everything they shipped was so too small. Even the 'one size' stuff was too small and I wear size 4-6 (sm USA). Even if it fit right, it was horrid flimsy fabric, there was no stretch to the swim suits and no hooks, buttons, ties so virtually no way to get the tops over my shoulders. Complete trash. Paypal policy: if you receive ANYTHING, you want a refund? you sned it back. With tracking. I spent $90.25 and shipping it back would be $55. I went thru same bs with Rotita, wrong size, oh too bad, very expensive to return, you want a credit towards your next order? NO! You want $10 refund? NO! They told me to do the claim with PayPal cuz they know... no one is gonna spend the $50$60 etc to return that trash.
HOWEVER: this was May, 2016 I argued with PayPal, took 4 phone calls and messaging 3x a day every day for 10 days and PayPal finally gave up and PAYPAL refunded me full price, so now I can throw this junk out. Buyer Beware and if you google Paypal chinese scam or Ebay chinese scam you will see thousands of USA buyers moaning about the same thing... it is fairly cheap for Chinese to ship us junk, but they know we cannot return it. Last time I buy direct from China, scammers. Paypal was difficult to work with, but eventually I wore them down!

Hi - I am from New Zealand and ordered swimwear from Rotita as well and it's also too small and cheap material - not having any luck getting instruction from them on how to even make the return - very frustrating...

I ordered a waist trainer from this company and what i ordered waa a latex waist trainer but i got a polyester one i paid $27 for it and that was about february i been trying to contact someone but have gotten nothing im very upset i have to spend more money on a new waist trainer

Just received a top I ordered - or should I say I ordered a top but got a completely different one. Judging by everyone's comments on here it's not worth trying to return it. Straight to the charity shop it's going! I paid £17 for it. On the customs declaration it has a value of US $6. Probably about right. Cheap and nasty!

I ordered three jump suit outfits that I thought would look gorgeous for a wedding I will be attending in a few days. #1 they charged me way before I received the order #2 The outfits were 2 sizes to small and I ordered a XXXXL (4XL) #3 I am unable to contact anyone at the telephone numbers on the internet emailing the service department. I want a refund and return the outfit. I need a refund!

I SPENT $134 with this company in May, its August and they have yet to give me my money back ! Its ridicules how horrible this companies customer service is they email back and say they will only give 60% when the problem was them I never received my items, I called my local post office they never had a package for me, then Rotita says it was returned back to them which seeks very odd that I didn't get no kind of notification from the list office and when I called they didn't have anything so how would it get sent back if it was never sent to me? And how is it I only get 60% back when I didn't even get my stuff! Wtf I want my money now! I'm ready to sue this company.

Agree with all bad comments - company hiding behind social media not disclosing they are based in China - couldn't return horrible poorly made dress as cost over £10. No help from company themselves just poorly worded emails

I made 2 order for 164.00 to Rotita on May 25 2017 and I have not received nothing yet. The payment was already charged to my bank. I tried to contact the customer service representatives on June 1 2017. and I still have not received an answer to my message.They also gave me atracking number that apparently doesn't exist.