Safestyle UK / Safestyle-Windows.co.uk
Reviews and Complaints

The worst product and fitting. Can't shut them in summer as they are bowed! We have had 5 appt cancelled now . They cancel on the day they're due to repair them with terrible excuses No call back when we complain. We will be stopping direct debits to them until they sort this issue out. The next step is ombudsman and social media. People need to be warned not to use them.

This I have posted on facebook 😡this company safestyle caused over £3oo worth of damage to my brand new kitchen,, used a different shade of trim around the new windows, installed windows that wouldn't lock, door that was out of line and couldn't be opened, left a pile of rubbish on my garage roof,,, installed scaffold that wasn't needed or used. Although the have admitted to the damage they have not been here to rectify the damage and they won't reply letters demanding that they do put this right... Waiting 6 months.. Court action is the only option. Please pass this on before safe style filters or deletes this statement, thank you 😡🙏👍facebook.
During the installation of windows, safestyle damaged my new kitchen worktop with an electric drill. The kitchen cannot be completed until the worktop is replaced. They have admitted liability and said they would replace it under their public liability insurance, I have written to them three times over the last six months (one letter recorded delivery) but they will not respond the total cost including replacement of the worktop would be £500? This would include cutting out for gas hob and sink drainer by qualified fitters.

Do not buy from safestyle. I wanted a door with a dog flap, I was told by the salesperson they don't do that but I could be done by a 3rd party, after the installation I found out that you can't cut into the glass unit and that safestyle do fit dog flaps! It took 6 months to get any response to my complaint and that was only after I went to the glass and glaziers federation. Safestyle said they would fit me a dog flap only I had to buy it and send it to them, now they have lost the £100 dog flap I purchased and sent them and guess what no response from them! Their customer service is shocking! Stay away

Contract #1260160

Yet another no show on a pre arranged appointment, this time the "promise" of a cancellation to fit you in"for Saturday the 17th Nov. No show, no phone call. Numerous visits to complete basic snags such as cement falling out of the window blockwork tidy up, fascias coming away from the wall as the gaps were too big and filled in with filler on the original job.
Top windows keep dropping and smacking onto the frames on closure.
Every appointment has the same m.o - "Not got enough time booked in to complete the full repair".
"Not got the cement", " they never told me to pick up the materials", "I will book you in for a revised appointment straight away", " I haven't got any sealant", " Haven't got the sills", " haven't got the beading" every person blames the previous. When we eventually get a visit no work is completed but the "engineers" all agree that the initial workmanship was poor and should have been rectified at the time!

At least a week over the course of 9 months wasted . Had to get old age pensioners to stay in waiting for repairmen as we both can't take any more time off work.
I'm going to have to take legal advice.
At least I have had the opportunity to show another 10 people this weekend what poor service and quality you could have if you choose these. It wont get my issues sorted but they will tell another ten people and then another ten and it may prevent someone else from becoming another ignored stat.

I was quoted for my home stairway window at price of £650 and decided to go for it. Next day at the time of payment the sale representative asked for £750 saying system is not coming up with the quoted price of £650.After negotiation an increased price of £700 was accepted and placed an order ref# 1290907 with an advance payment of £100 with the provisional installation by end of OCT 2018, remember £700 was fully fitted price that includes installation that the sale representative confirmed upon asking. Later, after two week time, the head office called saying you need to pay another £400 pound for scaffold or to avoid this charge you can hire the scaffold locally. At this point they only mentioned for providing scaffold nothing else. Obviously, I couldn't pay additional £400 as it was beyond my budget. So, I personally hired local scaffold and called SafeStyle to inform the scaffold is arranged. This time they demanded to email for the PUBLIC LIABILITY INSURANCE CERTIFICATE which was never been discussed before. Upon asking why you need this certificate they mis-communicated saying we already identified that if you personally arrange the scaffold, you also need to arrange for the mentioned certificate.

SafeStyle is the company to install the window not the customer so the demand for PUBLIC LIABILITY INSURANCE CERTIFICATE is not customer responsibility rather the company, who is actually going to carry the work. The matter not ends here so I checked with couple of other local scaffolding companies and demanded for the PUBLIC LIABILITY INSURANCE CERTIFICATE which they straight away declined and commented usually this is the responsibility of the company(SafeStyle) who is going to install/fit the Window not you the customer or scaffolding company.

I responded back SafeStyle windows company and explained the situation that nobody provides this certificate but all in vain and still insisting if you want to get the window installed need the certificate and without this SAFESTYLE will not carry out the work.

I have been waiting for almost two weeks since the last communication with Safestyle, not heard back from Safestyle to confirm the status.
I was mis-quoted, mis-communicated and not happy with the situation in hand and decided to get the refund that I paid in advance as l am not confident anymore whether SafeStyle is the right company and can trust them is a big question mark.

Do NOT buy from this company!
We paid £2000 for a composite front door and the knocker is faulty!
It is very loose & knocks itself in the wind. They came out to "fix" it, & used glue. 2nd time they came out to "fix" it they told us to use bluetac. We were then told all the knockers were the same.
Not great when you live on a windy hill & your front door is in your living room. Now they're not admitting fault and when i asked for a new knocker they said there's nothing more they can do. Absolute disgrace. They sold us something faulty & are not admitting fault.

Had my windows put in and found one of them to be badly twisted. Took a ridiculous length of time to get through to customer care. They sent an engineer a wk later who agreed the window was twisted & then informed me it would take a month to get someone to put it right. I'm in the process of doing the property up to sell & now can't continue as my builder can't pebble dash the house nor can my drive be done. This is costing me money & safestyle couldn't care less. Told there was no manger I could speak to. Appaling service. Never again

I had a new front door fitted approximately 2 weeks ago and I have had nothing but problems since. The door was dropped during installation causing damage to the top hinge, then the spindle was missing from the handle. A second AM visit was arranged to correct the problems but the fitter had the wrong hinge on arrival. A third visit was arrange for 10am today! First job of the day apparently, but guess what?! No visit! Three calls to head office and absolutely no response or apology! They are completely useless, no one takes ownership. This is the third day I'm sitting around on a day off from work! Completely disgusting service. Would definitely not recommend

On June 28/06/18. One of your Engineers came and tried to rectify the problem with the front door and failed he told me that I needed a new front door and would report it and that safe style would be in touch with me to confirm it. It is now 13/08/18 and I am still waiting for a phone call from you and for a date to install my new front door. I have been trying to contact you by phone four times and failed.

Hi,

It has been over seven months since the installation visit of my patio doors in December by Safestyle UK and the job still isn't finished. The work that has been done isn't correct and part of it, a finishing strip was only fitted after seven months. I've been waiting for numerous visits made lots of phone calls waiting on hold for over 30 most times and still not getting anywhere. I was expecting a visit on the 12th of July hoping the job would be finally completed only to receive a phone call saying the parts are not in stock and we need to arrange another date. When I first ordered the doors Safestyle manufactured and tried to install them within a couple of weeks. Since they have had my money they have not bothered and I have been left to do lots of chasing trying to get it finished. I don't believe they should have taken payment anyway as the work was not complete. On the original fitting date the fitters said the job was finished and I paid Safestyle over the phone with the installers still present but when I looked again closely it was clear they were not. I rang within five minutes of making the payment asking for my money back until the job was complete but Safestyle refused saying I paid the money so I must have been satisfied the job was finished. I have wasted lots of time and have been caused a lot of stress trying to get what I've paid for. If Safestyle had anything about them this would have been sorted by now.
Outstanding work required to finish the job is, the door will not open without pulling off a finishing strip, this is because the door frame is bent. A joint in the corner of the door frame is cracked and the frame will either need replacing or repairing. One finishing strip is cut incorrectly and two are damaged and will need replacing. Both glass units are scratched and need replacing. The draft excluder strip is cut short.
I have tried to follow their complaints procedure making lots of calls and I have filled in online complaints forms and sent emails to the customer services email address on their website but all with no acknowledgment or response.

Please can you help to get Safestyle UK complete the work?

This company are a bunch of cowboys who will stop at nothing to try and get a sale from you, we had our windows and doors installed over a year ago, my son took out a loan as the salesman wouldn't leave until it went through with barclays bank, he didn't leave until 11.00 pm, as I was unable to get a loan myself, if I knew what I know now I would have gone elsewhere myself.
I have all the photos of all the problems we had and still have, which I shall keep just in case I need them in the future, my advice to anybody who is in need of new windows and doors please please please don't go with this company safestyle, please use a much more reputable company that know what they are doing and don't rip off their customers, and for anybody out there who does read this and continue's to work for safestyle you should be ashamed of yourselves, I don't know how you sleep at night knowing the misery you have put on people who trusted you with your pathetic lies, greed and very much poor workmanship.

Safestyle should be investigated, people who bought doors and windows off this cowboy company should be given compensation for the stress and misery you caused and still continue to cause through your lack of communication and not putting the workmanship right. Unsafestyle that's what you should rename your company.

We had used Safestyle before and were quite happy with the product and service so we decided to use them again for 2 windows on a house we are currently renovating. Scaffolding was needed to fit the windows as was discussed with the salesman and surveyor. The first issue came when the scaffolders broke into our garden and put the scaffolding up without our knowledge or concent - I was not best pleased when I came home from work at 8pm to find that my gate had been left open and scaffolding installed up to windows which I had left open. I have called Safestyle 3 times over this and to arrange getting the scaffolding removed and continue to get fobbed off with excuses. All they seem to do is try to shift the blame onto the scaffolding company who are contractors and say it is not Safestyles problem. I have called again today as I was told the scaffolding would be removed by today which it wasn't, same old excuse they will email the scaffolding company. The installation felt like a rush job and there was a lot of mess left behind, I still can't get to the conservatory roof to clean up after them - there are chunks of brick on the conservatory roof from the installation. This will be the last time I use Safestyle which is a shame I will be looking for a local company who actually employ staff rather than using sub contractors on price work for my future projects. Still no apology received from Safestyle.

Poor workmanship and customer service.
First off the surveyor measured our windows wrong so none of them fitted. It then took another 4 attempts, 2 no shows and across nearly 2 months for our windows to be fitted with various issues being the cause from still not fitting, no glass being made and the window not being made to specification.

When trying to complain about this using the customer care line I (a 5 month pregnant lady at the time) was swore at down the telephone by a lady from Pre-installation to which I tried to complain about using the online service but recieved no feedback about this.

I advise not to use! A lot cheaper but a lot more hassle!

Composite door fitted in November 2016 was catching badly around the lock area making it difficult to operate. I tried phoning Customer Services and was on hold for over 20 minutes whilst told repeatedly to contact them on their website and they would respond within 24 hours. Over a period of 2 weeks I filled in their remedial work form online twice and sent several emails about the problem. No response at all.
I even rang their number as though I wanted a quote and my details about the remedial work were taken and was assured they would be passed on. Nothing.
Then an advert came up on Facebook for Safestyle UK with comments underneath and I noticed that Safestyle responded. I commented about the appalling customer service when remedial work was needed. I had a reply within n hour telling me to give them the contract number. I had a call the next day and arranged for an engineer to call a couple of weeks later. All sorted now. I will not be buying from them again. But I am impressed by the power of social media...

I registered a faulty window with their customer service in February, they sent somebody out to assess the window which was done almost immediately, then things went wrong, they first gave me a date in mid April, which they cancelled the day before and then gave me a date in May which they didn't bother to attend or let me know about, after 3 phone calls and an hour and a half on hold I've now got a date for late July, these windows have only been installed for 18 months and the gasses have blown making it look like like its raining all the time

If only I knew about this company before I had our windows and doors installed, this company should be shut down, Cowboys that's what they are, we had a rep come around at 7.30 pm and he didn't leave until 11.30 pm, he sure wasn't going to go away until he got a sale, hard sale of course, my son has mild autism and the rep asked him if he would like to try and get a loan for 10.000 pounds he told my son that it would be nice if he could get new windows and doors as ours were 20 years old which needing replacing, we had the doors and windows fitted last year and the problems we had, I took photographs of which I shall keep, some of these problems have been sorted although my back door was not put on the foundations of the house but from the top of the doorway leaving a 1 inch gap from the foundations to the bottom of the back door of which has been filled in with silicone, this has never been corrected, the materials they use are cheap, my brother who is a builder also commented on the cheap door knocker they used and the silicone etc etc. My son has another 9 years of paying for these windows and doors and he stressed about the payments every month they should be ashamed of themselves, Safestyle UK should be investigated thoroughly

Had 2 windows and a set of patio doors fitted last tuesday 13th march.
The windows themselves are good, however the fitters were extremely untidy and and made a lot of mess.
My complaint is thet have left an awful mark on my carpet. It looks like oil (see photos).
Ive rang customer services several times and each time been asduref the installation manager will call. But surprise surprise not a word from them.
Appalling customer service...wish id never had them round my carpet is ruined.

On 24th Nov. 2016 we confirmed the window order with safe style, and on 30th May. 2017 we had 8 windows done by safe style in one day; it cost £3590.00 in total. After safe style fitted our window, as a customer we should feel happy and enjoy with the product what we chosen, but just the opposite way, your works and customer services bring us more and more and more trouble and painful, now I can say chosen your company — Safe Style was the biggest mistake we made.
A list is the jobs you had been left over after fitted window:
1. Broken lock window had been fitted on
see pictures 1
2. My front house two blocks had been removed during window fitted we had been waited more than 3 months for fitted on.
see picture 2
3. For fitted those two blocks on, you put a scaffolding in front of our house that scaffolding stayed nearly three months nobody care it. Finally we made a phone call and begging you to get it away.
see picture 3

4. Inside our house all window skirting are 10cm width
see picture 4
(Our old window with 3cm skirting all over of my house)
see picture 5&6

(after changed back to as same as my old size window skirting, you can see how much messy jobs you left it over, and this is not only one room, this is all of my rooms.)

5. Outside window skirting edges had not been fitted all

see picture 7&8
(Old one) (After your jobs)
6. *my sky dish had been moved during your people fixed the window cause us had to tv in our house more than one and half months*
The jobs we need to do:
1. From 1st June we started call customer service long way to go until beginning of Dec. we had really enough.
2. After changed inside windows skirting from 10cm to 4cm, we need repainting our window around.
3. We still need painting outside our house surrounding the window due to the muddy.
4. Because of you broken your promise, we need make a call Aerial Service LTD and drive to there to ask the proof of the sky dish had been touched cause had no signal.

Firstly, A Fraud to Cheat Customer / Poor Quality of Your products
(According to purchase contract, this is the sixth window which is the bedroom one)
On 30th May 2017, we had windows done by your people, everything was supposed be fine, as contract we signed, you provided your service and work, we paid the money. One night after windows had been fitted couple of days, that was very windy night, we were ready to go to sleep, when we were on the bed, we could hear the whistle wind noise from the window, we thought that we didn't close the window properly, we tried close both of side windows several times, but we still could hear the wind noise, we had no choice then we had to moved to another room to sleep. Next morning after we woke up and fund it out that one of the lock was broken and your people still fitted on without telling us anything about this broken lock. There was no chance he could not see that broken lock when he was fitting that window, because he fitted from outside my house, exactly faced to the lock side, you can see the picture below.
Then my first questions are coming: why you people could not tell us straight way? And that is definitely a fraud to cheat customer isn't it? And you broke your customer service promise, where is your quality?
Secondly, Not Keeping Your Promise / Not Commitment to your Customer
1. During the fitting, your people told us that those two blocks had to remove it, and they could not do anything about it, someone would come and fix it before 3rd June. I was quite happy with that because still in the half term, we would be free and at home. We had trust in your company, but you broken your promise away….in Aug. somebody put the scaffolding in front of our house, I thought ok, nearly there, you would do it soon, until 25th August; we had these two blocks been fitted from you. (3 months waited for 2 blocks had been fitted which as promise suppose been done before 3rd June)
2. When your people fritted my south garden side windows, my sky dish is between the two windows, he told us that he need move this sky dish due to affect his fitting one of the window. Same day night, after we clean up everything, we fund it out we lost sky signal due to his fitting. From 1st June we started calling customer service to ask you sort it out our sky signal problem. Finally on 11th July we got confirm from Newbury manager Mr. Steve Turnbull saying: 'we cannot do sky job, you can find someone do the job and we will pay the money back to you'. This was original words what he said to my husband, then on 13th July we fund Reading Aerial Service LTD did realign sky job etc. it cost £138.00 (one and half months there was no TV in our home due to your wrong fitting). as to we recognise this was not keeping your promise because until now we still haven't got this £138.00 back from your company, the last time talk about this was my husband with Mr Naveed Khan, because I was at work, Mr Naveed Khan talked really made me angry about it, it sounds like we cheating this £138.00 from you, can we say that we even didn't mind to paid you £3590.00 on those windows, do we really mind this £138.00, but the truth is why we need to pay your mistake? It should not we pay for your responsibility isn't it? Even Mr Steve made verbal promise to us, not an email, but promise is promise, you said it you mean it, you cannot break it. We attached a letter from Aerial Service LTD to proof why we lost signal please check it by yourself, and I will definitely need my money back.
Then my second questions are coming: how could you break your promise easily? Do you know as customer we did trust you at beginning that's why we choose you?
Thirdly, Not Professional at all (Whatever from window's fitting or your customer service)
1. We go back that lock broken window sash, from June we had been called and asked many many times. But we had been waited and waited; from Jun. to 8th Sep. you fixed the new sash on, sounds a bit funny, it was more than 3 months waited for another window sash. This was NOT only 3 months problem, during these 3 months; we kept calling you and you sent 3 batch different people, beginning first two batch they both holding wrong size window came to our house and try to fix it on until finally you had the right size one.
2. As we said that your people are not professional, this is common sense the sky dish cannot move or touch it at all if you are not professional, because sky dish get signal from satellite which need be very very accurate, no room for error.
3. The window skirting inside of our house, I fund them wrong out due to the weather changed I need move my plant from garden to inside of our house, I was wondering that why I could put my plant on skirting board before and not now? Then I fund it out that you used all 10cm width skirting instead of 3cm.
Then my third question is coming: is that really? Do you really check your customer documents before you go? Do you know that because of your wrong service delivered to us then we need arranged specific day off stay at home for you? And also because of your wrong decision cause we worked more.

Fourth, Customer Service / Care are extremely the worst
1. Based on first page those 6 problems you left over, we are not exaggeration to say, at least dozens time we called, every time the customer service lady (Sophia or Kelly) would say that I will pass through your problems to your local manager and they will get it back you soon, this kind of words we even can remember in our dream. But this is not the worst, the worst thing is they never ever get it back soon, we need called day by day, and even ourselves fed up with this.
2. Scaffolding covered in front of our house near three months and even all of my neighbours asked us that what happened? We had to call you and begging you to take them down.
3. We still go back with Mr Naveed Khan, he tried shirking responsibility from sky dish problem and also he tried to push the problem to us. He said to my husband that your wife told installation manager she fund sky people sort it problem and don't need worry about it, and we saw your bill we don't recognise that amount of money if you can bring the proof from the sky dish repair company. How the hell is that? You told us to find the people and fix it after we had no TV more than one and half month, now you are telling me you don't recognise it. It is absolutely unreasonable which I definitely cannot accept it, if I cannot get my money back I don't mind go further.

Finally it was really awful experience with your Safe Style, due to those unbearable jobs you left it over plus those top four points, I raise my complaint and request my sky dish repair money £138.00 back from you.

Purchased a Composite door from Safestyle in 2017. Started to leak rain water almost immediately but only small drops. Progressively got worse until it started flooding hallway. Phoned customer services and they said an engineer would be out in ONE MONTHS TIME. Tried to explain to them the door needed replacing now but they wasn't interested. After a night of heavy rain I woke up to find hallway completely flooded. Phoned them again and told them I needed someone out today, they just shrugged there shoulders and said they don't have an emergency call out service and engineer would still come out on original date given! Completely not interested in my complaint, told them an engineer doesn't need to come out, door needs replacing, wasn't interested

On the 25th of September I had 2 doors fitted by Safestyle fitters.
I had asked Safestyle to call me approx 20 mins before they would arrive as I was at another address so would go for when they would like to start.
My time slot was 8am-1pm as I had work to do in the afternoon/evening.
At approx 10.30-11am I was called by a member of customer care to see how the job was going, strange as the job hadn't started!
I asked what was going on and was called back with information that the fitters would be on the way soon. So I set off to the house and was called by a fitter saying they were on the way! Great!
He said they were 4 miles, about 10 mins away.
On arrival I waited, and waited and waited. almost an hour later they arrived. 2 of them, 1 in a Safestlyle t-shirt, the other in grey trackies and a white t-shirt.
They started work straight away, rather roughly.
All the time they were working, the guy in the safestyle top (I will call him SS guy) was on the phone, over and over again.
The other guy was also on and off his phone and would walk back and forth showing ss guy facebook things, videos, pictures etc.

All the time both men were swearing with no regard for me or my neighbours. I did not swear once at or to them. Often if people hear you swear they assume swearing around you is acceptable. I did not and it was completely unacceptable for them to be swearing, sometimes shouting (when one got stuff in his eye) effing hell at the top of his voice.

The guy in the white t-shirt started to question me, asking was I there on my own. I was. Did I have a boyfreind? Where was he? What does he do? Why isn't he here? and so on, a few questions he repeated.
I was painfully uncomfortable, I was in an empty house with 2 men, 1 questioning me why I was alone etc.
I messaged my partner to see if he could come over but he was stuck at work. I considered asking them to leave and getting in my car to call Safestyle but I was too intimidated to do it.
I let them continue to fit the doors, I wish I hadn't. But what was I to do if they had gone, I would have had 2 holes where doors should have been!

On one of the many phone calls to the ss guy I could hear, he was asked where he was working, he shouted to the white t-shirt guy and asked, he then told the person on the phone they were in Armley. The guy on the phone responded with "Armley, thats a right s*it hole" ss guy laughed and said "yeah it it" ! Then carried on the conversation.
What!

After a while of bashing around and phone calls the white t-shirt guy said to the ss guy that he would go and pick him up, I didn't ask who but assumed it was perhaps a final workman as the doors were nearing completion.
He said he would be about 40 mins.
In this time ss guy continued to work, sticking things with masking tape and filler to the back door.

After an hour whit t-shirt guy came back and said "We have an extra pair of hands now" to me.
I said oh great...
In walked a toddler. A small child! About 2-3 years old was my guess.
In a house that was half a building site with glass all over from the window above the door (it was smashed when they removed it) sealants all over not to mention 2 open doors and all the tools that I and they had laying around. A child is literally the last thing I thought would turn up!

I asked why he was here and it appeared he was ss guys child and the baby sitter could only stay until 6pm so he had to be picked up.

They tried to continue to work passing the child between them back and forth. The work took a turn for the worse. They rushed the final bits to get to leave with the child, I could tell obviously the child was a hindrance.
Of course he would be, he was a tiny child that you could not leave in a van nor anywhere safely in the house! He should not have been there at all!

On "finishing" the ss guy asked me to check the doors. I did and spotted things that I was unhappy with. He sloppily filled some gaps I had found
I also noted that I was missing the chain I had requested and the numbers had not been put on. However, by this point I wanted them gone and gone now. I signed and called to pay. They left.

I was called the following day and was asked how it went and was I happy with the doors?
The poor guy who called me...! I tried to explain everything that had happened and asked to speak to a manager. He said he would speak to someone and call me back. He didn't.

After a few days I was back at the house finishing other things and noticed 2 huge cracks on my living room wall and ceiling, the other side to where the front door was fitted.
On further inspection there was a hole the size of a tennis ball and a load of loose plaster! It had all fallen out of the wall on the floor and the sofa, I could see there was a lot more that could also fall so I didn't touch it but called Safestyle.
I also noted just how terribly the back door had been finished and that after trying to open the back door window (it is a stable door) the window does not work properly. I was also told for every lock I would have 3 keys, I have one for the back door window lock.

I had one call back to organise the fixing of the cracks and the hole.
This has been fixed to an extent.
However the sloppy mess of the back door I was told was in the small print so they would not correct it.

I still awaited the call from a manager. Instead of a manager call me, or email me or even send me a letter I have had a sales man on several occasions call, to offer me discount on further work if I recommend them... Is this a joke! This guy said that he was from Marketing team at first, then customer care then some other branch. Different parts of the office, the same guy. Each time he has said he would make notes and get someone to get in touch with me.
He has called over and over again until I said I would complain if he called me again and to get a manager to call me ASAP.

This was a week ago and again still no call.

Round up of issues:
1 Wrong time slot given
2 Late arrival of fitters
3 Disgusting language used by fitters
4 Intimidating questioning from a fitter
5 Both fitters using mobile phone not for work whilst working
6 1 fitter leaving for an hour
7 A CHILD at the house
8 Rushing of finishing due to toddler/small child on site
9 Damage of an area that should not have been effected
10 Missing keys to a window lock
11 Sales calls instead of customer care calls
12 Ignoring of any request to have a call from a manager
13 Missing earnings due to wrong time of fitting
14 I am still waiting to have this resolved almost 2 months down the line.

The doors have been sloppily finished, they were fitted by rude intimidating inefficient people with no care for the job they were doing.
If they had stayed off their phone and arrived on time perhaps they could have done the job properly without endangering a small child.

I am disgusted with the full service.

While I appreciate that I have 2 new doors, I do not appreciate anything else. If this was your house or your anyone else you knew being treated the way I was I think you would agree.
I am asking for compensation/ partial refund. Amount to be discussed.
I have photos of the damages but cannot upload at this time.

I would like to discuss further, please contact me preferably via email.