ScoreSense.com
Reviews and Complaints

Over 3 months ago, I was told that in order to continue with an application I would have to purchase my credit reports from ScoreSense for 1$. It didn't say anything about that being a trial or even mention a monthly subscription. Then today I'm charged 39.99 that was not authorized. When calling to dispute the charge and cancel the apparent subscription, I was not given a direct answer regarding a refund and after asking multiple times; my account was still not canceled. First time I've ever been involved with this company and it was an absolute nightmare. Would recommend anybody looking into similar services go elsewhere.

I signed up for the "free" credit score on the scoresense .com website after finding it from a link on "consumer warrior" Clark Howard's website. I had already pulled all three credit reports and just needed an accurate FICO score before applying for a mortgage. I expected the $1.00 "confirmation charge" to confirm the validity of the card. According to their website this charge will be reversed and I could "Cancel at any time" before the 7 day trial period ended to prevent further membership charges. First the product is bogus! They aren't telling you that the score you receive isn't the one Mortgage companies and bnaks will use for your mortgage. In my case the score they provided was off by more than 100 points! This is a greater than 20% error rate considering the scale is only from 300 to 850 to begin with. This product is basically useless! Once I found out that the FICO they provided was useless I called them (the day after I signed up) and canceled. Not only did they not refund the $1.00 charge, they charged the $29.95 fee after I had called to cancel. I called them back and was given the runaround about the charges by two different operators. I have called my bank and initiated a fraud chargeback against them. I always knew that the CRAs (credit reporting agencies) were a bunch of gangsters with a license to steal but this is ridiculous! So let me see if I get this straight...you collect information about me without my permission, can't secure it from cybercriminals, sell it to companies which make determinations on whether or not to do business with me, then when I try to determine what you are telling other business about me you CHARGE ME for a bunch of lies! Are you kidding me?!?!?! What a ripoff! There should be a law against this...wonder which politician they paid off to create this racket?

On 12/25/2017 $39.95 was deducted from my checking account for services I did not ask for. This is a credit score company & I would not have paid that much money for someone to get my credit score. I would like a refund and appreciate it if you never take money from my account again. After reading the online comments this has been happening to others dating back in time. The only information I have is a tracing # which is TXUS Trace #61841. I would appreciate any help that you can give me.

I've canceled the service four times and they will not stop taking out money. I also changed my card number and they still found away to take it out. I've filed out reports talked to three different people on this and they keep telling me it's been canceled. Please if you are reading this DON'T USE THEM. I don't want anyone else to go through all the stress this company has caused me. I'm a single mother of two just trying to make it in today's society.

My Citi Credit Card was charged $39.95 for the month of October. The charge was dated 10/14/17. It was charged to Joanne Mancine for the amount of $39.95. The last four numbers on my credit card are 1732.

I would like my credit card charge to be refunded to my Citi bank credit card.

My address on the account is: 8 Beechwood Rd Winthrop, Me 04364

I would like this done ASAP please!

Thank you, Joanne Mancine

OTL Scoresense took out $1.00 from my checking account on 2/7/2014. Then they withdrew $29.95 for every month after that until I cancelled "my account" ([protected]), on October 30th. I have lost $988.35., Used my debit card for the withdrawals. I never signed up for this service as I subscribe to Lifelock. I have never had any communication of any sort from this company. I changed my debit card so that they could not take out any more money. My cancellation confirmation # is 811029. I tried to get my money back. At first they offered to return $59.90, but then they cancelled that.
I believe that this is a scam after reading all of the other complaints. If there is a class action lawsuit against them, I would like to take part in that.
Twila Blackowiak
[protected]

I have all ready sent you one complaint and now I have a 2nd one. Same complaint.

You are taking $39.95 each month out of my account, completely unauthorized. I want this stopped immediately. I did not and will not authorize this deduction. Now you owe me $79.90 and I wanted this credited back to my account right now. If I have to take legal action, I will. I have spoken to my attorney and he is prepared to issue the action to get this money back.

Where did you get the idea that I wanted this done each month? I am 85 years old and live on Social Security. So you can see that I can't afford this charge. If this money is not back into my account with 10 days, I will advice my attorney to proceed with the legal action.

I paid my $1.00 to get the info that I needed that day. I should have realized that once you had my information that you would us it illegally to make more money.

I signed up for a 7 day free trial for scoresense.com.
Amidst my emotional life since my only child and husband's death, my memory isn't what it used to be.
I called to cancel when I noticed the second $39.95 deduction was taken from my account. I had never used this website. The man on the phone was very nice, but all he said he could do was enter the request. The company refunded $1.

Unauthorized charges of $39.95 per month deducted from my Bof A credit card, for service I did not want or need, after a $1 charge. Supposedly an ongoing subscription that must be cancelled following the initial $1 charge. We didn't catch the charge until the third month! I cancelled immediately; however, they declined any refund! FRAUDULANT business practice!

When I apply for credit online, these crooks take $39.99 from my credit card without my knowing it and I canceled their un authorized membership the first time. They gave me a hard time but finally refunded my money. I got a new card number this time and I do not know how they got it. They lie about sending an mail about these transactions. This is the second time in 90 days this has happened so I have to go thru all this crap again. This makes me boil and I hate it. They have been stealing from applicants this way for years and nobody has stopped them so far. Dated 8/23/17.

I have two accounts that have been charged $39.95 per month without authorization by myself or by my husband. My Discover card has been charged since Sept. of 2015, My Sears card has also been charged for the same company, again without permission. TWO (!) charges for the same product! One account has been charged since 2015. I don't know how long this one has been going on. I want a full refund on both cards. I am also filing a complaint with the Texas State Police.
This is a scam.

On may 2, 2017 I went online to scoresense.com due to it offers for a one time $ 1.00 refund with 7 day trial period. I have tried to reach this company since thursday may 4, 2017 to cancel which it states you have to cancel membership and subscription, but this company can not be reached suppose to be open 8:00 a. M. To 8:00 p. M. You get a recording so they have charged my card 39.95 because they don't answer their phones.
I would appreciate if they would refund my money. If it were my mistake I could understand but this is not, at all a professional company, when you can not get anyone other than a recording, and does not give option to speak to a representative, again it is may 10, 2017 I called at 8:30 a. M. A recording. All I am asking refund the 39.95 back to my account due to no response from this company. I did read terms and conditions and that's why I started contacting them to cancel due to I am on disability with a child and just lost my husband and cannot afford 40.00 which would not be taken out if someone would answer the scoresense cancellation number they give on you tube, [protected] then you get a different number on the website. And the number on my bank account is different otl*scores [protected] [protected] tx
Merchant category: direct marketing. Continuity/subscription merchants.
I would appreciate if I could just get a response from this complaint or talk to someone with this issue the payment is pending and contacting my bank to stop payment if not to late.

Thank you, and will be waiting for reply
Ivy weatherby
Client id: [protected]

This scam organization started taking 39.99 out of my credit card without authorization and with no contact. I have no idea who they are, I have no credit issues that I need help with and have no idea how they got my credit card information. They have a history back to 2010 of fraud and had to settle a class action suit in 2012. However it must still be lucrative to swindle honest citizens without legal action. Their leaders should be put in prison.

This company has been fraudulently been taking 39.99 from one of my credit card for the last 6 mos nd will only refund me for one month. I have never signed up with this company as I use a free credit check company. They just emailed me nd and say they will refund me for one month. They have actually charged 140.00 on this card. If n e ones know what steps to take or what government agency I can file a theft/fraud complaint I could take this matter to, I would highly appreciate any information or point me toward a starting place.

starting February 2017, I believed I was getting a free score check...in fact I was billed after the fact with no notification... then I was not told of the date the useless/unproven services would begin & when they would reoccur... appeal after I found out was a waste... avoid this site like a plague. as it only seems to get your info for recurring charges

I just recently seen the it I score sense has been taking 40 off my card every month and I did not sign up for nothing like this and I would like to be reimbursed cause I need that money they take off my card cause I'm a single mom that takes care of my son and I have no one to help me out so I would really like the money back please I don't know why this returned with no reply I just want a refund thanks

have called twice to request discontinue this service. To date this has not been done and the company has continued to with draw $39.95 from my credit card. I would like to have it stopped immediately. If it is not done I will report the matter to my attorney general of North Carolina/Better Business Bureau and I will also stop payment via my bank of all future payments.

Sincerely

Rani J. Beasley

company phone # [protected]

I have tried to get 39.95 taken off my cc and this is what they said:
Dear kimberly,
Thank you for contacting scoresense® customer care. After careful review of your account, the following refund requests have been processed:
Transaction date billed amount refund status
10/11/2016 $39.95 not approved the refund decision is based in part on how long the account has been active, and the services provided. Important refund status information:

Approved: the refund should post to your credit card or bank account within 3-5 business days.
Not approved: the refund was not approved because you requested the refund after your communicated billing date.

This despicable company preys on the elderly for a free credit score only to bill them 39.95 every month. I called to cancel and they immediately offered to lower it to 19.95 a month. After trying to trick you into signing up for another free bogus month, they dropped the price again!
Please for the love of god, do not do business with the scammers!

Went online one day to get credit score and came upon this website and it offered all 3 for $1 so stupidly agreed and entered my cc info never signed up for a montly subscription but every month I am being charged $39.95 I have called [protected] with no help as I do not know my account number as I never signed up for anything please help