Menu
For Business Write a review File a complaint
CB Credit and Debt Services ScoreSense.com money taken out of my account without my permission
ScoreSense.com

ScoreSense.com review: money taken out of my account without my permission 323

A
Author of the review
10:37 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.

I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.

323 comments
Add a comment
H
H
hezer123
DuBois, US
Jan 11, 2012 1:20 am EST

i found a great website called ic3.gov fill a complaint and with in hours they will help you ! lets get these people shut down for good!

J
J
jobina davis
Houston, US
Jan 11, 2012 2:07 pm EST

i was unaware that these charges were made on a debit card that i never use on the internet. someone else must have filled out the information for this company site back in november but IT WAS NOT ME! please be aware that i have contacted the company to fix the problem.

A
A
AMERICANS?????
Strongsville, US
Jan 17, 2012 5:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am sick of the scams I just had this happen and now to file a dispute with my bank. WHATS GOING on is it just ther ctrooks that have JOBS!

M
M
Marlene Kirby
Olmsted Falls, US
Jan 20, 2012 5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

tO WHOM IT MAY CONCERN; Please cancell me and put the funds back into my account. I have not used your service and do not plan to. Thank you. my e-mail is mkirbymic@gmail.com password is leachenchen

M
M
Marlene Kirby
Olmsted Falls, US
Jan 20, 2012 6:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please cancel my order and put the funds back into my account. I have not used your service and do not plan to.

C
C
coequetta riggs
Troup, US
Jan 23, 2012 2:49 pm EST

I am not to educated on my lap top I thought that this was a freee service now I owe my bank $28.94

K
K
kwityn
South New Berlin, US
Jan 23, 2012 6:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

While going on my online banker, a screen popped up saying there were fraudulent charges on several credit cards, one of which was mine. Believing this was from my bank, I entered the information requested. Who checks what website you're on. You get it from your bank, you believe it's your bank. They took $30.95 out of my account. I notified my bank as I believe this is a scam and they should be aware of it. I don't want to cancel my cards, as I have reoccurring charges monthly.
Plus I have cataracts and do not see that well!

J
J
Jeff Josten
Sisters, US
Jan 25, 2012 5:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

It false advertising and this company needs to be repaying its customers.
I will never use there service again.

M
M
moondrop45
Bay Minette, US
Jan 29, 2012 11:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Initially they ask you to pay $1.00, to cover the charge of the credit check. Then a week later I checked my account and found they had taken $29.95 from me, without letting me know! I was not aware of this hidden and conniving method...

S
S
Susie Butler
powdersprings, US
Jan 31, 2012 6:55 pm EST

money has been taking out of my account ever since may i want a refund and report fraud against scoresense. Susie butler [protected]

R
R
Rosanne Freitas
Holualoa, US
Feb 02, 2012 12:02 am EST

PLease refund my money I called and cancelled but the cancellation never went through and I was charged. Please call me Rosanne Freitas [protected]

O
O
ohnonono
US
Feb 02, 2012 12:14 am EST

To the employees of scoresense: I never put any credit card info online, and scoresense still was able to charge my account. Spoke to the bank and they said to cancel the card, which I did, and I urge everyone else who was scammed to do the same. That way you cannot be charged again. I caught the first charge today, and immediately canceled my card. Good luck to all of you.

S
S
shimon braunstein
Fort Lauderdale, US
Feb 05, 2012 12:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Was charged $29.95for credit score, never used or asked for!

L
L
La Vaughn Standridge
Aurora, US
Feb 09, 2012 4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $29.95, too. I went to annualcredit report.com, which was supposed to be free. I ended up with the charge from scoresense. I have no idea how this happened. Now they are refusing to refund my money. I originally heard about annualcreditreport from Clark Howard's show. I am livid!

C
C
Celesta
Virginia Beach, US
Feb 11, 2012 10:13 pm EST

I canceled the membership in the appropriate time span and they still charged me $29.95 for the membership.

I was told this was a free service. I didn't mind the $1.00 charge but even after cancelling they still charged me $29.95.

They are lying thieves and I want my money back. I cannot afford it.

B
B
Beans1946
San Antonio, US
Feb 12, 2012 4:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I noticed a charge on my account for score sense. I haven't authorize a renewal or asked for a subscription of the service. Please remove random charge!

P
P
Pissed off female
College Station, US
Feb 14, 2012 8:06 am EST

These people are frauds and dirty. Do not deal with them. These ### took $29.95 out of my account that i did not authorize for credit scores. I did not ask for it and they are not going to get away. I am filing a suit against them. I work to hard for my money and do not have any to give away. These dirty ### will pay when i am finished with them.

F
F
flomarie69
US
Feb 15, 2012 7:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just got taken also, but am going thru my Credit Union and have them deal with an outfit like this. We'll see who wins then and believe me, I will never trust any of these credit score links again. They have this come on anyway, on the first page you sign up and the next page they want your credit card numbers. I think that this sucks.

F
F
Frank Quail
US
Feb 17, 2012 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Scoresense

There has been a $1.95 a month put on my American Express card. For some time now. I called to talk to some one about this charge and the recording due to high calls all agents are busy. I was told to have my membership number ready, ? I never had one as I never ask for this service so take it off the account now. Account last 6 # is 3-33000. So renmove this charge.
Thank you

M
M
Mike Parnell
Mustang, US
Feb 24, 2012 7:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeScore.com duped me the same way! Now I'm out $59 because I didn't see it hit me in Jan but I did notice when my bank account went below the norm on Feb. 22!
I also called to get my account canceled and request a full refund but they kept countering with "this is a 7 day trial" and kept badgering me with offers and discounts to get me to stay.
Someone needs to sue these jerks!

L
L
LMcMurray
US
Mar 02, 2012 5:18 pm EST

Not only is this company a fraud but their customer service SUCKS as well! After I found these extra charges on my account which clearly I didnt see the fine print they claim was on my screen they told me I will not be getting my refund. This was even after the fact the rep said I didnt use any of the "great perks" the members have access too! Ummm excuse all I needed was to compare their scores to what I already knew my score was previously. So I didnt need any more perks. FYI if a customer is not happy with the service it should not matter how long it takes for them to discover charges not approved, their choice should be honored because end the end its THEIR MONEY and THEIR CHOICE ON HOW TO SPEND IT. It shouldnt matter if they called 2 days after the free trial besides who really can remember how long a site claims a free trial to be if your only on their for a minute anyways.
BTW, the customer service are Sales Reps and will try their bes to sale you a dream and to stay with the company almost as worse as the pesty guy on the street trying to hound you to buy his newspaper and wont leave you alone! OMG shut this company down ASAP! DO NOT BUY FROM THEM PPL... MAKE A BETTER CHOICE THAN I DID! If they werent such A-holes I might of not disputed the charges with my bank after it was all said and done. They have NO compassion! I mean come on its human error we all have been mislead at times..SMDH **** SCORESENSE MAKES NO DAMN SENSE AND SHOULD BE CALLED MISLEADSENSE.COM

D
D
David Gross
Bryans Road, US
Mar 04, 2012 3:16 pm EST

Friends, the time for a class action law suit is now! We definitely have a case against this company. I will post on the Internet when the class action suit is filed so you can join and bankrupt this company.

B
B
Becky Speicher
Evans, US
Mar 17, 2012 10:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ALSO HAVE CHARGES PUT ON MY CREDIT CARD IN WHICH I NEVER ASK FOR. ONE DATED 01/18 FOR $9.95 1/18 FOR $1.00 AND ONE FOR 01/25 FOR 19.95. I ALSO CAN NOT GET AHOLD OF ANYONE FROM THERE. I AM UNEMPLOYED AND CAN NOT AFFORD THIS. PLEASE TAKE IT OFF MY CARD. BECKY SPEICHER

D
D
Daniel50
Philadelphia, US
Mar 26, 2012 9:58 am EDT

Charged $29.95 for something I never signed up for.

D
D
Daniel50
Philadelphia, US
Mar 26, 2012 10:00 am EDT

I was charged $29.95 for something I never signed up for.

G
G
girl interrupted
San Marcos, US
Mar 30, 2012 9:46 am EDT

The same thing happened to me and they took out 29.95 w/o my permission or knowledge. I called the number and spoke to a girl who talked so softly and so fast I could not grasp her sentences. I was furious and told her to slow down and speak up.. What she was saying was she would have the billing dept. look at it and email me. I said I am NOT giving you my email address. I just changed it yesterday due to 15 spammers a day, ever since I went online to look into car insurance, and I am not going through that again..she said they can't write me... so I said if the money isn't back in the back in 4 days time, I am issuing a dispute with my bank, Wells Fargo. I told her that I am NOT a member, do not have an ID number and never did anything but pay a dollar through my bank for their credit report, which is what they had advertised.. they never advertised becoming a member and 29.95 whether once or more, I don' t know or care.. I am not putting up with this crap.

K
K
kaththere
US
Apr 02, 2012 8:04 am EDT

This company is a toatal fraud. They sent themselves up as a free credit report and then switch and bait by charging you $29.95 per month. When you claa their sales force, they claim that you had 7 days to cancle once you do lthe initail free report, but there site is not clear that you are actually signing up for a service. Additioanlly, once you cancle you end up paying another full month becasue they charge a month ahead so lthey lcaim you missed the cut-off period. SCAM SCAM SCAM

B
B
bile6325
Gig Harbor, US
Apr 11, 2012 11:24 am EDT

The same thing happened to me...when I saw there was a free trial period ...and then later I would be charged...I closed out the window ... when I called in the agent disagreed and stated that I had agreed to a $29.95 a month service charge. This is one of the most agregious rip offs I have ever heard of...why would anyone pay that much money ... almost $360 a year for a report that could be obtained almost anywhere for a minimum amount of money. They have you give your credit card number...thinking you would see the "free report" as it would identify you. Unbelievable that this can go on...Also, she kept saying many times the confirmation "email" would be in my "spam" folder...Don't know about anyone else...but I don't open Spam Folders or Junk emails. This definetly is a scam and I am sure if they sent me verification to my email I would have cancelled the next day!

L
L
Linda Lawhorn
St Claire Shores, US
Apr 20, 2012 9:10 am EDT

Scoresense has been taken money out of my account for 3 months. I called the customer service number and they don't have me in their system but on my bank statements they take 29.95

E
E
Eva Roach
Rembert, US
May 18, 2012 10:16 pm EDT

My husband and I joined Scoresense, May 5, 2012 and I read over everything I thought completely as possible, but come to find out under the terms dis-closer they have the 7 day rule on cancellations. We did not receive not one early notice that they were going to debit our cards until I check my account and found out they had taken $29.95 out of my account and $29.95 out of my husband when this was determined I then contacted customer service and they were just nasty. I going to file a former complaint with the BBB and whomever else will listen to me. This is fraudulent company and the need to be exposed for what they are worth. The company should have the 7 day cancellations on the very first page where it would be disable to the customers and not hidden away. I want my refund back!

K
K
K. Lang
US
May 23, 2012 6:07 am EDT

I think this company is a joke! It sounds like they are doing the same thing to everyone. They are getting rich scamming people out of their hard earned $!
K.Lang

B
B
Beats05
US
May 23, 2012 6:44 am EDT

Terms and Conditions are stated on the sites you idiots sign up on.

N
N
NO!!!
US
May 27, 2012 9:12 am EDT

Agree with them all...just looked at my account and yes $1.00 taken out and then $29.95 taken out...Call number on account and its closed at this time. Brought up web site and wow consumer complaints jump at me and wow wow...wife said she was applying for a job and had to apply for the $1.00 free check as part of a job applications. So with all this said and done how does someone stop this deduction from our accounts.

C
C
cory shell
Lakeland, US
May 27, 2012 9:32 pm EDT

i was scammed from scoresense as well 29.95 a couple of times a month. year 2 date money taken from hard working people is over a billion dollars. dont trust this company do what ever u have to do to get your hard earned money back and that means BY ANY MEANS NECESSARY!

C
C
cory shell
Lakeland, US
May 27, 2012 9:36 pm EDT

Scoresense are ripoffs get your hard earned money by any means necessary they stole from me too. Don't let them go unpunished!

M
M
MAVERICK89
US
Jun 03, 2012 10:27 am EDT

I WAS SUPPOSED TO BE CHARGED $1.00 FOR A CREDIT CHECK FOR MY RENTAL APPLICATION. THEY HAVE TAKING $29.95 OUT OF MY CHECKING ACCOUNT WITHOUT MY PERMISSION.

G
G
Gabriel Geller
IL
Jun 25, 2012 11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Second month in a row that my credit card was charged without me having authorized the transaction.

G
G
Gabriel Geller
IL
Jun 25, 2012 2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

No, I've never heard before about scoresense.com until I noticed the name and charge on my monthly statement. I've never authorized that transaction.

A
A
abdouraman17
New York, US
Jun 28, 2012 11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was scrolling through my bank statement discovered a charge for $29.95 on June 6 2012 I had never order or authorized any one to take $29.95 or any money from my account, Thanks!.

P
P
Ptue
Madison, US
Jul 05, 2012 8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been taken also. Class action suit everyone? What a horrible company. I had to get a credit score for a job I was applying for. No call back for the job and now I'm short $29.95 from my account. Why is this fraudulent company still in business?

More ScoreSense.com reviews & complaints

ScoreSense.com - unauthorized credit card charges 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - took monies off of my credit card 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - false practices 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - fraud 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - still being billed on a closed account 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - beware — they do not display all their info on the web 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - unauthorize charges 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ScoreSense.com - unauthorized charges to my debit card 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ScoreSense.com Contacts

  2. ScoreSense.com phone numbers
    +1 (800) 972-7204
    +1 (800) 972-7204
    Click up if you have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number Click down if you have unsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have UNsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number
    Customer Care
  3. ScoreSense.com emails
  4. ScoreSense.com address
    4447 North Central Expressway, Suite 110 PMB 406, Dallas, Texas, 75205, United States
  5. ScoreSense.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all ScoreSense.com contacts