Select Home Warranty’s earns a 1.0-star rating from 328 reviews, showing that the majority of homeowners are dissatisfied with coverage plans.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
my contract ended in april 2021
i call in March2021 not to renew the contract for April and they bill my bank43.45for April i call again they said take care of they in may 2021 they took 43.45again out my bank
Desired outcome: i wont my refund
Home Warranty Services
We signed up for 3 year coverage with Select Home Warranty.
I made an initial claim for a built in microwave that would cost $3,000 to replace. They said that the cost of replacement to them would be over $300 so they weren't going to send a repairman, instead they would give me money to replace the microwave, however they told me that due to the age of the built in microwave / oven combo and depreciation, they would only give me a $95 credit towards a new combo. I paid out of pocket to a repairman to get it fixed for $250 (this should have been covered under my warranty).
I made a claim on my air conditioning unit a couple of months later when it wouldn't turn on. They sent a repairman at the agreed upon down payment of $60 and fixed the item. However, we just received orders to move from the Navy. Because I made the claim on the air conditioner, I can't transfer the warranty to my new address. Because of this I am having to cancel the warranty, but they are charging me a $75 cancellation fee, a pro-rated amount for the last year of coverage and also deducting the money it cost them to pay for my ac unit repair.
All in all, they covered us for just under a year and are charging us for that, however they are also subtracting the cost of the repair they completed, so they really didn't cover us at all.
Desired outcome: Do not charge me for the repair completed on the air conditioning unit or do not charge me for the pro-rated last year of service. You can't have both...
Refusal to pay for covered policy item
My Policy clearly covers my refrigerator problem. Select Home Warranty continues to attempt to relate the NEW CLAIM to an OLD CLAIM. I have spoken to them over the phone at least 8 times (documented by date and name). The Appliance Repair Company has also spoken to them. My policy for the new claim DOES NOT state anywhere it is not covered. Furthermore, my policy clearly states ALL repairs are covered, as well as it states $500 is covered for Refrigerator.
Select Home Warranty acknowledged the Claim and Dispatch assigned on 4/7/2022 and 4/15/2022 to Britts Appliance Repair (see attached photos of email below). The tuurned around using there typical "loopholes" to cancel the already approved service to repair.
See my selected pages from my Policy with Select Home Warranty with the "yellow highlighted areas" pertaining to the policy coverage and amount paid and the areas of policy pertaining to the Refrigerator. Note the 'loopholes" Select Home Warranty tries to use in Section 9.1 and 10.1 to avoid paying for coverage they contract with Customers.
I have been getting nothing but the run around and excuses from Select Home Warranty for over 6-8 weeks!
Desired outcome: Authorization and Repair of Refrigerator by Britt Appliance Repair. Or reimbursement up to $500 with written authorization from Select Home Warranty for me to have the Appliance Repair Company fix the problem.
Garage Door Opener
I recently filed a claim with Select Home Warranty for a replacement garage door opener. They promptly sent me information about a technician to call to resolve this issue. The technician came out and demanded the payment of $550 up front (plus the service fee) to replace the unit. Since I know the normal procedure is to only pay the service fee, I asked the technician twice if he had prior approval to charge this amount. I also asked him to call again to make sure and he gave me some story about no one working on the weekends (it was a Saturday). Wanting my door repaired, I believed the technician who told me that I would receive the full refund from the company. I believed him because he was clearly a technician that has worked with the company before and I figured he knew more than I did when it came to the payment procedures. However, when I contacted the company, they said that they would only reimburse $150. Considering this was a technician that they sent me who clearly lied and cheated me, I feel as though I am entitled to my full refund and they should go after him to seek their money back.
Desired outcome: My full refund of $550.
Falling to respond to status of claim # [protected]
A request was made for refrigerator repair on May 02 22 and was told that Baby Boy Service would be out on the third of May between 8:00 and 12:00 no one showed up but a report was made stating that job was completed I call back asking for someone to come out to repair appliance because my tenant had been out of a refrigerator for three days another technician was sent out from Moody's Appliances he came out check unit and stated the compressor was out he made his report the same day May 03 22 6:45pm after two days had past I called Moody's to see if they had heard anything? He said no I called Select asking the status of claim they told me I had to send pictures of the appliance I was furious about the request if pictures were required why didn't they have the technician to do so? I drove twenty miles to take pictures and sent them to Select on May 04 22 so far I haven't had a reply I need to know what is the company going to do about my claim? my tenant has gone through Mother's day with out a refrigerator.
Desired outcome: Repair or replace as your warranty states
Unauthorized credit card charges
May 5, 2022
Please be very careful selecting this company for your home warranty. They take advantage of the use of your card. I did not authorize them to take a $75.00 fee that they posed on me. However, they did. I have been with this company for maybe two years. I have never used them to work on anything until recently. I told them what I needed and they wrote it up. But, when I received the email from them (thinking I would get info on the date and time that someone would do the work) I was told that the door to my refrigerator was considered broken. I needed a gasket - the door is not broken. I will never use any of these warranty companies again. Select Home Warranty company takes advantage of people and everyone should know it. This company does not do any work they just take money from people. I also sent information to the Better Business Bureau.
Home warranty
I purchased a 5 year home warranty from this company for $1898. In two years I have pur in 3 claims. Of the 3, they only had one technician who could come out. I had a roof leak and after waiting 3 weeks they finally told me they had no one to send out and to get my own and they would reimburse me. I had to pay someone to do a quick fix to stop the water from coming in. When I finally did get someone he gave an estimate of 660.00 which was very fair. They only approved 400.00. My next claim was a freezer. They did send someone out for that and he told them it would be too costly to repair. They only approved 200.00 on a new one. Last week I had another roof leak and of course they didn't have anyone to send out so I called the same person who fixed the last one since he did a great job. He spoke to them about the repair. This time some wood needed replace because the water had been sitting their and the wood rotted. Because some wood needed replaced, they refused to pay anything. I was so upset that I decided to ask for a pro rated refund and cancel the policy. They said that was fine, but would only give me back $90.00! I don't know how this company is still in business. My mistake was not reading the reviews before purchasing this warrant. There is not one good review.
Desired outcome: I don't want to see anyone else waste their money on this warranty
Approve the repair or provide a refund for the warranty.
Purchased home warranty for my home. The ac went out within 5 months of moving into the home. This home was inspected by a professional just less than 5 months ago and everything was working fine, no leaks were detected. Now select is not wanting to cover the repairs. They are trying to cite that it is not covered under the exclusions but I have explained to them it is not a freon leak it is a damaged evaporator in the unit that has the issue. The evaporator is covered under warranty to be replaced and they don't want to cover it. I live in Texas the weather is getting to be in the 90s these days and there are two small children in the home. What is the point of paying for a warranty if you are going to be denied every time.
Dishwasher
I called select home warranty to fix my dishwasher. They sent out a Sears repair man to fix my whirlpool dishwasher only to be told that I need to replace it. Ok I went to best buy and bought a new one and sent in my receipt to the claims dept. and I am still waiting for my reimbursement check. It was approved in Feb.2022 it is now the middle of April.2022 still nothing and all they say its still waiting to be sent out. Please can someone make this company honor there advertised warranties. Its fraud and they need to be made to uphold their contracts.
Desired outcome: I would love to have my refund check.
Reimbursement for policy that was not honored
I wish that I had read the complaint section before I put out money for a Home Warranty that was of not honored. Dishwasher went out, damaged floor & I had to have repairs done. I called Customer Service, was told I could purchase a new Dishwasher and I needed to hold on to receipt for proof of purchase. When ready for dishwasher and called Customer service...
Read full review of Select Home WarrantyBathroom faucet not covered
You are a bunch of swindlers and cheats.
Took or money. But do not cover anything that goes wrong.
Feb 20, 2022- after calling about a leak in the bathroom sink.
ON Feb 26, 2022, select home told me that they could not find a repair service I should find my own and that they would reimburse me (after sending in the receipt.)
On March 01-2022 the repairs were completed by (Leos Plumbing& Repair) the receipt. e-MAILED THAT DAY.
After they said that I had to find our own plumber to do the repair then I was told that this was not covered by my policy.
Desired outcome: Paid for part of the repair 150. to 195.00
Inadequate reimbursement
I signed up for a policy and was told by salesman we have one week to review it, and if we chose to cancel will get a full refund as long as we cancel before the policy went active (so before1 1 week). I cancelled before the one week period, and was given a reimbursement check that was $71 short of what i am owed. I was told i would get a full refund.
I called Select Home Warranty and explained the issue, i was told it had been escalated and i would be receiving an email from corporate within 48 hrs and i asked if i would also be getting the rest of the reimbursement and the guy said "Yes." I never got an email, phone call, or the remaining funds i'm owed.
I called a second time a week or two later, was told i would be given a call back from a manager when i asked to speak to one. I never got called back.
Desired outcome: Correct reimbursement of the remaining $71 i am owed. I cancelled before the policy went active and should get the full refund as i have been told i would get twice now
Plumbing
I filed a claim 2 weeks ago and Select has not responded. I need my money back. I bought a 3 year contract and this is the third time they stiffed me. The other issues were my pool pump, which I paid extra for in the contract, and another leaky pipe that they said they couldn't find a technician in my area. There are probably hundreds of plumbers in Baltimore. This company is a scam and they won't help. I am interested in filing a lawsuit if they don't refund my money.
Desired outcome: I want out of the contract and a refund.
Home Warranty Policy
In November and December of 2021 I called Select Home Warranty to request a copy of my Home Warranty policy. Both times I received nothing. On January 5, 2022, I attempted to register my account online so that I could manage it. I was unable to do this because I did not have the policy #. I submitted a ticket and received an email that a support representative was reviewing my request and would send me a personal response in 24-48 hours. I received nothing. Today, March 10, 2022, I called to cancel my policy and request a refund for the months I paid since I couldn't use it because they never sent me a policy. After spending an hour on the phone with a representative, the policy was cancelled BUT they charged me $75. I am now on the phone with another representative, Mary who told me she has no supervisor and reports directly to the CEO Joseph Shrem
Desired outcome: I would like the cancellation fee and all payments I made refunded.
Appliance technician work/advice and my reimbursement.
I submitted a claim re: clothes dryer not turning on. Select Home Warranty sent out technician. He saw the electrical cord was faulty, he showed me where it was burnt, he cut down the same faulty cord about an inch, and told me I need to go to Home Depot and purchase a new cord IMMEDIATELY or the cord he left on can cause fire.
I called Select Home Warranty and informed them of this. I made 6 calls and each time I was told it was going to be escalated. On my last call to them I said forget it, I just want to be reimbursed my service me and told them they really need to see what experience nor non experience workers they are sending out to homes and the advices they are giving that could had caused a fire to my home if I would of followed his advice.
Desired outcome: My reimbursement of $75 that I paid to their technician and cancellation of their future services without a penalty since they did nothing.
requested cancel/refund
This policy was purchased in April 2020 and the sales person talked me intThe first call went well. The 2nd call informed me that the garage door openers were not covered(had to be purchased) 3rd call was to fix a plumbing issue and then I was told that they would cover the parts only - no installation and I would have to pay over $200. I disputed the charge of the policy with my credit card company and that did not work. I attempted to file a claim with small claims and that could not be served to them. When I called to cancel the policy I was told that there was a cancellation fee and that there was a cancellation fee of $75 and that due to the fact that it was being cancelled the reate of the policy now reverted to the regular rate and that the policy had been cancelled a year ago 'due to a dispute' THe sales persons do not give you any of this information they are only interested in selling the policy for the $$$ in their pockets and theparty you speak with on the phone to cancel only gives you excuses and repeat the same information over and over like a broken record. DO NOT RECOMMEND OR USE SELECT HOME WARRANTY ONLINE RATING IS COMPLETELY WRONG IT SHOULD BE MINUS 5 star
Desired outcome: A refund of 1 year premium based on the amount I paid for 3 years or approximately $400
Home Warranty
I purchased a home warranty from select home warranty september 2020. My washing machine (whirpool wtw5100vq2), manufactured in 2010, purchased in 2015 malfunctioned flooding my home. Technician selected by home warranty determined machine could not be repaired and should be replaced. The understanding of the warranty was repair or replacement. Select has offered $125 towards purchase of new washer. An unfair, unreasonable amount for the purchase of a new washier.
The company's small print, and not disclosed during customer service representative sales pitch did not disclose age of appliance would be factor in replacement offer. Question of how the amount was determined were not responded to, only a scripted response "company policy determined offer amount".
Calls and emails have failed to resolve the matter.
Desired outcome: Company should provide reasonable compensation based on their policy of REPLACEMENT of comparable washing machine.
Inadequate in customer service, credit card charge unauthorized
I contacted BBB 2-5-2022 regarding Select Home Warranty. So then on 2-7-2022. My dish washer not cleaning dishes. SHW sent Sears to check DW, he said I needed Plumber, when water going into washer it also was coming out of Air Gap. After Sears left. I called Select and told them the problem. Since 2-7-2022 I have talked to 7 different people at Select, their favorite phrase is (ASAP) and nothing is done to help us. The so-called Supervisor in Jersey, James Wilson, said he would help me and wouldn't charge me another $75.00. I thought for an instant (there is Hope). Back and forth with James on Lakeview Plumbing, which was unresponsive. James never communicated with me again, I lost hope in him. I called SHW AND BBB about the neglect. By the way, the Corporate office of SHW IS MAHWAH, NEW JERSEY, so I was communicating with BBB in Jersey, which Janice C was no help. [protected] I called SHW and cancelled, called my Credit Union to stop any future payments to them. But they took $ 75.00 they say cancellation fee. I'm fighting it.
Desired outcome: I want mu $ 75.00 back.
Horrible service stay away
Horrible company to deal with! I had claims and both were denied. One was July 2021 central a/c unit not working properly. I reported my claim. They sent out a technician to look at the a/c unit. He tells me it is a maintenance issue. After being at my house
several times I don't think their technician owns any tools but a cell phone. I had to hire an hvac company on my own to fix my a/c unit. It was more than a maintenance issue. Claim two Nov 2021 my furnace pilot light kept going out. They sent out the same technician with his cell phone to fix my furnace. This claim went on for months. Feb 2022 I hired another company on my own to fix the furnace. It turned out the furnace was bad. I had to purchase a new furnace on my own. Select home warranty denied my claims and paid nothing. Stay away from this company. In their contract, there are so many stipulations that they will not have to pay a claim. STAY AWAY FROM THIS COMPANY!
Poor service
On 2/11/22 I filed a claim over the phone telling the person specifically that I had a gas leak in the attic and that the gas company came out and said that the gas leak had to be repaired by a plumber. They filed the claim and someone came out today (2/15/2022) and informed me that select home warranty does not cover anything to do with gas leaks. Now why did they even waste time sending someone out if they knew it was not covered at all? I had to pay $45 out of pocket for this expense and nothing was done. I understand that some things arent covered, however, select home warranty knew they did not cover it at all. I clearly stated that the gas company (piedmont natural gas) came out due to the leak, and informed me that it had to be done by a plumber. Good service is listening to the customer thoroughly. I understand that each situation requires their own investigation, but the gas company is a professional and now my money is wasted. I am not rich and the $45 could have went to groceries to feed my family. This is by far the worst company for home warranties that I have ever dealt with.
Desired outcome: My desired outcome is a refund for my $45
Select Home Warranty Reviews 0
If you represent Select Home Warranty, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Select Home Warranty
One of the key features of SelectHomeWarranty is its extensive coverage options. The company offers three different plans to choose from, each with varying levels of coverage for appliances and systems such as HVAC, plumbing, electrical, and more. This allows homeowners to select a plan that best fits their needs and budget.
In addition to its coverage options, SelectHomeWarranty also stands out for its exceptional customer service. The company has a team of knowledgeable and friendly representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support ensures that homeowners can always get the help they need when they need it.
Another benefit of SelectHomeWarranty is its network of qualified service providers. The company works with a nationwide network of licensed and insured contractors who are available to perform repairs and replacements as needed. This ensures that homeowners can get fast and reliable service, no matter where they are located.
Overall, SelectHomeWarranty is a top choice for homeowners looking for comprehensive and reliable home warranty coverage. With its extensive coverage options, exceptional customer service, and network of qualified service providers, SelectHomeWarranty provides peace of mind and protection for homeowners across the country.
### Guide on Filing a Complaint with Select Home Warranty on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.
3. Writing the Title:
- Summarize the main issue with Select Home Warranty in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention relevant transaction details with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the problem.
5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Remember to follow these steps carefully when filing a complaint against Select Home Warranty on ComplaintsBoard.com.
Overview of Select Home Warranty complaint handling
-
Select Home Warranty Contacts
-
Select Home Warranty phone numbers+1 (855) 267-3532+1 (855) 267-3532Click up if you have successfully reached Select Home Warranty by calling +1 (855) 267-3532 phone number 0 0 users reported that they have successfully reached Select Home Warranty by calling +1 (855) 267-3532 phone number Click down if you have unsuccessfully reached Select Home Warranty by calling +1 (855) 267-3532 phone number 0 0 users reported that they have UNsuccessfully reached Select Home Warranty by calling +1 (855) 267-3532 phone number
-
Select Home Warranty emailsinfo@selecthomewarranty.com100%Confidence score: 100%Supportclaims@selecthomewarranty.com98%Confidence score: 98%marketing@selecthomewarranty.com96%Confidence score: 96%salessales@selecthomewarranty.com95%Confidence score: 95%salesserviceprovider@selecthomewarranty.com75%Confidence score: 75%Supportinvoices@selecthomewarranty.com75%Confidence score: 75%Sales
-
Select Home Warranty addressOne International Blvd, Suite 400, Mahwah, New Jersey, 07495-0400, United States
-
Select Home Warranty social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
- View all Select Home Warranty contacts
Most discussed complaints
Home warrantyRecent comments about Select Home Warranty company
Home warrantyOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!