Giant Food / Giant of Maryland’s earns a 1.1-star rating from 144 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Checkout machines and staffing
A complaint about my shopping experience at the Giant in Dorsey Hall Drive, Columbia. 3/18/24. 2pm.
The self checkout machines are not functioning correctly. I bought 16 items and the machine interrupted me to wait for help 5 times. The staff on duty was overworked and surly. Complained about the workload. 1/2 the machines were down. Long lines. She was by herself. The process took at least 10 minutes longer than it should have.
There was only one lane open with a worker doing the work.
Recommendation: Shop somewhere else.
Giant Food / Giant of Maryland Complaints 143
Poor service and extremely poor customer service
I went to my local giant on 41st street in Baltimore are code 21211. I was returning a few items..some out of date some I did not need and one product that was open. I bought the two items that were out of date way past the best buy date. Which that means they have extremely out dated products on the shelf. I did not have a receipt but considering it wa...
Read full review of Giant Food / Giant of MarylandSecurity guard interaction
Your Giant at 11604 Reisterstown rd. on 9/19/24 around 9:30-10:00am preceded to decide to band my grandson for life at all your stores. Reason he went in to buy juice got in line and paid for it, then remembered he wanted to get a drink, so he headed back over to where the coolers are with single drinks grabbed one starts heading for the checkout when he...
Read full review of Giant Food / Giant of Maryland and 1 comment05/25/2024 online ordering product availability
Giant
7074 Allentown Rd
Padgetts Corner
Camp Springs, MD 20748
ORDER ID: m513603331
None of the salmon items in my cart found their way to the final checkout stage. The order total was shown online as $160.28 but was reduced to $96.00 due to so many items being unavailable. Why? This is not the first time I have complained about this SAME problem when ordering from this SAME store.
Desired outcome: Drastic Improvement
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Is Giant Food / Giant of Maryland Legit?
Giant Food / Giant of Maryland earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Giant Food / Giant of Maryland. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Giant Food / Giant of Maryland's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Giantfood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Giant Food / Giant of Maryland and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Giant Food / Giant of Maryland has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 143 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Giant Food / Giant of Maryland. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Pharmacy services
I transferred a prescription to your pharmacy in order to utilizea manufacturer coupon. However was advised that your "coupon system" had been down for weeks at the Gaithersburg MD Bureau Drive location. I then called the Flower Hill location and was told "well we use the same system, so ours is down too". This person was rude and hung up on me. Not acceptable. Not only have I missed 2 days of my anticoagulant, I have to deal with rude pharmacy people who do not care at all! I'll just deal with Kaiser and as a nurse ensure my patients avoid your "pharmacy " also!
Claimed loss: May die without medication but to be treated rudely in addition, not acceptable.
Desired outcome: Hire individuals that care to service the community and provide real solutions not just hang up the call.
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Being accused of stealing
Today I received the most terrible customer service ever at the Laurel MD Fairlane Rd Giant. I was accused of stealing flowers with 20 dollars in hand I asked for help from a Kristina in self checkout because I have a hard time with self checkout, and was ignored. I ring everything up including my flowers for my 10 year old daughter even said have a good...
Read full review of Giant Food / Giant of MarylandIn correct prices/ customer service
The giants store in district heights Maryland has poor customer service. I shop there because they're close to me but I try to avoid them because of service. On Friday January 12 2024 at 3pm I saw dove soap in the ad for 2/7.00. I had to wait in the customer service desk 15min plus they had to unlock them due to thief. None of the soap came up with the...
Deli department: customer service. Ordered seafood and tuna food platters and received chicken salad platters
Good afternoon, Hope all is well. Let me start off my saying when I am hosting an event, I always order from Giant the platters. Last August, I hosted a party and I ordered some platters one which was seafood salad and tuna salad and my guests raved about the seafood salad one. I recenlty moved from Arlington, VA to Glenn Dale, MD and wanted to host a...
Read full review of Giant Food / Giant of MarylandGiant Food in Edgewater
Hello, I am writing about a negative experience that I had at GIant today in Edgewater. I buy groceries at that location every two weeks. I waited in line for 30 minutes behind one customer while the cashier tried to figure out what code to use to ring up her 50 boxes of donuts. The manager came over, and they talked about it for a while. I had a large...
Read full review of Giant Food / Giant of MarylandHi, This is Joy
I am filing a complaint against the self-checkout policies. Requiring customers to have up to 20 items will not stop anyone from stealing. I advised the corporate office to change the policies where people have more than 20 items to pay for at the self-checkout section of all Giant Food Stores. The only way to prevent people from stealing is to hire security guards to monitor everything.
Thank you, and have a great day.
Desired outcome: Have customers pay for more than 20 items at the self-checkout section of all stores.
Confidential Information Hidden: This section contains confidential information visible to verified Giant Food / Giant of Maryland representatives only. If you are affiliated with Giant Food / Giant of Maryland, please claim your business to access these details.
Employee verbally assaulted and physically threatening customer shopping while on duty in giant
Restraing order under a JANE DOE thru PG COUNTY
has been filed against employee Store is Riggs Rd and Eastern Ave @ self check out line 114/23 9:54pm young black female employee verbally assaulted me, and physically threatening without any provocation(2nd incident involving this person). As I ran from her she continued to scream about no cash back when NO ONE EVEN SAID ANYTHING TO HER PERIOD.
Desired outcome: Either suspended or fires due to harrassment, verbal assault w/physically threatening motion twds customer to point of having to file restraing order (Jane Doe) against employee
Pharmacy @ 6344 York Road, Baltimore MD
ONGOING: Every time myself or my mom refills prescriptions About a month ago, my mom called in a prescription (I believe her high blood pressures meds). She called it in on a Monday morning, she called the pharmacy to confirm they had it. She was told it would be ready that evening. She sent her grand-daughter to pick it up and it wasn't ready. The next...
Read full review of Giant Food / Giant of MarylandPicking up a prescription
First of, after the customer before me had left the lady working on the front did not call me "next in line" despite me looking at her to do so and as she looks at me there and then. Even after me being ushered by the customer served before me to the counter, she did not greet me at all. After explaining the reason why I am there, she at first told my Co...
Read full review of Giant Food / Giant of MarylandRude customer service
I visited the 8905 Belair Rd location and was assisted by a very rude cashier named Michele. She did not greet me when I can through her line. Ate she ring up my few items and I paid I asked for a bag and was then informed it would be 5 cents. Had she informed me before I paid I would have told her to include it in my purchase. Once I collected my thing...
Read full review of Giant Food / Giant of Maryland and 5 commentsCustomer service
I arrived at Giant Food in Laurel, Md at 7am on Nov. 11,2023. I witnessed the worst level of customer service by the MANAGERS on duty. Three of the mgrs were just leisurely walking around while ONE checker tried to keep up with a growing line, at 8 am! Aren't your mgrs trained to ensure staff and customers are a priority? For the most part no one helped the...
Read full review of Giant Food / Giant of MarylandStaff negative attitudes
On Saturday November 4th. I went to the seafood department at Store #0147. When I approached and was acknowledged by the the staff person there. I told him I wanted 5lbs of the snow crab legs that were on sale. He said something angrily to me which I didn't hear, but his facial expression let me know he was angry. I said excuse me, I didn't hear you? So he...
Read full review of Giant Food / Giant of MarylandDeli kiosks at Giant on Daybreak Circle in Clarksville, MD
To The powers that be: PLEASE get a working deli ordering kiosk at River hill Giant in Clarksville. We got a “ brand new”ordering kiosk a few weeks ago except it has never worked since day 1. This creates long lines at the deli counters. The deli workers are amazing and they don’t deserve this either. To make matters worse, the machine that spits out the...
Read full review of Giant Food / Giant of MarylandGiant Food Hot Bar in the store
The Hot Bar in the store at 5500 Silver Hill Road is terrible. They are supposed to open at 11:00 am. They never open on time, sometimes as late as 1 or 2:00. They stopped labeling the food so you don't know what you are getting. That is not good, especially for people with food allergies. This has been going on for several weeks now. The managers don't help. They make excuses.
Unprofessional, disrespectful and poorly trained manager
Store #743 october 8th 2023. At 3:08 p.M. I went to the store to return 2 items that expired the same day I purchased them. When I approached the customer service desk to speak to the supposedly manager, she asked me for my receipt that I placed in front of her. I attempted to explain the reason I was returning the items and she immediately cut me off...
Read full review of Giant Food / Giant of MarylandRude service. Cashier smashed groceries.
Once a week I take my elderly grandfather to the Giant on Merrit Blvd. On 9/28/2023 the cashier Donna was extremely out of line and very rude. I always help bag both of our carts after the cashier is finished bagging to help the process go smoother. I politely asked Donna if she could hand me the bags. She replied with I can't move my arm that way. I...
Read full review of Giant Food / Giant of MarylandPick up order
My name is kiena Hicklen I been waiting at this giants in dundalk 21222 for over an hour for my pick up order. My time slot is 7-8 pm I check in at 7pm and it's now 8:15 amd haven't received my order. Just went in there for the 3rd time and they tell me I have to wait another 30min for my order. This is bad customer services. Then he told me I have to wait...
Read full review of Giant Food / Giant of MarylandOverview of Giant Food / Giant of Maryland complaint handling
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Giant Food / Giant of Maryland Contacts
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Giant Food / Giant of Maryland phone numbers+1 (888) 469-4426+1 (888) 469-4426Click up if you have successfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number 0 0 users reported that they have successfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number Click down if you have unsuccessfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number 0 0 users reported that they have UNsuccessfully reached Giant Food / Giant of Maryland by calling +1 (888) 469-4426 phone number+1 (800) 573-2763+1 (800) 573-2763Click up if you have successfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number 0 0 users reported that they have successfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number Click down if you have unsuccessfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number 0 0 users reported that they have UNsuccessfully reached Giant Food / Giant of Maryland by calling +1 (800) 573-2763 phone number
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Giant Food / Giant of Maryland emailsnutrition@giantfood.com100%Confidence score: 100%Supportmin.krishnamurthy@giantfood.com93%Confidence score: 93%
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Giant Food / Giant of Maryland address8301 Professional Place, Suite 115, Landover, Maryland, 20785, United States
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Giant Food / Giant of Maryland social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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