Shoprite Checkers
Reviews and Complaints

Checkers Plumstead Cape Town

The above mentioned branch has the worst and slowest service I have ever come across. The african cashiers has no manner of speaking, insist that you address them in english and really just lack people's skills. They say they are not paid enough. The sushi bar refuses to add extra ginger to their crab stick salad, you will find one small piece in the salad only. The Money Market has no competent staff and two tellers needs to help one client at all times. Speaking of which, there is only two tellers at most at this counter, even at month end.

There is a promotion on 750ml Black Label, 2 bottles for R 28-00 at Shoprite LiqourShop Delmas, Cnr Sarel Cilliers Street and Second Ave. Today, 23 February 2021, 10:41, I bought a case of Black Labels, providing empties and a crate to carry the loose bottles but I paid R194, 99 for 12 bottles. I bought 5 cases for witch I had empties and cases for the loose bottles. It worked out R 32, 50 for 2 bottles of Black Label. There is no limit per person on the advertisement but they refused to sell me 13 cases telling me I am only allowed to buy 5. I was overcharged R 105, 25 on 5 cases and they are still refusing to sell me more.
I would like to have my R 105, 25 back and if you are only allowed to buy a certain amount it must be shown on the advert. I would also like to purchase more of the promotional stock.

My number [protected]
[protected]@gmail.com

I purchased the above product on Monday the 01-02-2021, from the Shoprite branch in Phoenix, Durban, I purchased 2 trays. I fried the above mentioned item on the 02-02-2021 for my kids to only find out they were absolutely sour and nor my kids or myself could eat it, this means supper was re-arranged and my monies were wasted. This is unacceptable as the date on the pack is the 06-02-2021.

Date:22/01/2021, Contact details: [protected]
Today have sent my daughter to Shoprite Naledi to buy milk, when we opened the milk it was off. We send them back to for exchange before they could assist them they were requested to drink the milk by one of the lady at Shoprite. Horrible customer service we want action to be taken against that lady this is unacceptable please check the footage.

Went to shoprite goldspot in vosloorus to buy sweets with a 100 note the cashier was rude and disrespectful asked why am I paying with a 100note mind you her attitude horrible she refered me to another cashier who also was rude asked me the same question. Their behavior was totally uncalled for this is not the first time I experienced such rude behavior from this store staff needs to be well trained on how to speak to customers what happened today was totally unacceptable

I was insulted by a cashier today for questioning why she was serving someone who had skipped the que. The lady's name is Akhona and she is based at Checkers Emmarentia.

She told me it was not her duty to tell people to join the que. She even used derogatory words telling me how I am a foreigner and should take my complaints to my country.

The worst part is that she was shouting at the top of her voice and no one would call her to order. It's disgusting and pathetic that customers are treated treated like dirt when they are merely spending their hard earned money. It's a shame.

Today 22/12/2020 a extremely bad smell was in the shoprite checkers Amanzimtoti beach road shop
On investigation found chicken that was rotten so bad it had a slimy substance when it was picked up
Most of the time visiting this shop a bad odour is present in your shop
I will have to buy meat from a different shop from now on this is a extremely bad experience
Unfortunately I did not have my phone with me to capture this

I'm writing this letter in great disappointment.

I just bought some things at Shoprite in China town Parow store and just got home to enjoy the donuts I bought from the store, only to find that there was a piece of iron or what looks like a nail inside one of the custard donuts.

I am very surprised and upset when I saw it in the donut, also with the mere thought that I could have swallowed or maybe
broke off my teeth or even worse.
Restaurants and food manufacturers are required by law to follow federal, state, and local health codes and regulations, and they have a responsibility to consumers to ensure that they are not injured when eating their meals or products. Both restaurants and food manufacturers may be found to be liable in personal injury cases when an individual is injured by a foreign object.

My email s.[protected]@yahoo.com

Kind Regards
Beveley Dieaconu

We ordered 60 in 60 with crumbled chicken, apon opening the crumbled chicken we found it is mouldy and off. Please can someone explain to me how something frozen is off.
This is unsafe as it is what I feed my kids. I am truly appalled at this.
I expect this to be handled accordingly and to be dealt with immediately, I also expect a refund on this chicken I have attached a picture of the bar code for you to track. Checkers meadowdale is where the chicken is from.

Good evening

On 23/11/2020 ar 13:02, I paid for 3 boxes of Fry's Veg Burgers, R100 with the xtra savings card at Shoprite, Eerste River Mall, CT.

The burgers went straight intl the freezer. When I fried it, the burgers were coming apart and I had to make a stew. The next were inedible and it seems the stick was not in cold storage all the time.

I've bought Fry's for many years and never had this problem. I have the till slip, picture of cooked burger and an unopened lack. I would appreciate this poor product issue to be addressed. Please also check the quality of existing stock in that store.

Thank you.
Ms C. Damon

Good day
I'd like to lay a complaint about the unprofessional workers of shoprite in yarona shopping center situated in kaalfointein (I believe it is called shoprite of ebony park).
Went there to make a query of you can be able to withdraw a cash send without id on thursday 19 november 2020 and was told by one of the workers that you can. Sent a couple of clients there and they were able to do the wwithdraw. My colleague even went there later on the day to verify the information and he was told the same thing. Friday morning I sent a client to do the same withdraw and was told he need an id, then I accompanied him to the shop and they did give him the money without id! Then I think to myself, that means they buy face, they only give people they want, and don't help others. Later in the afternoon same client, same withdraw, and was denied to make the withdraw and when I get there I then had a argument with the supervisor that insisted that the client needs and id while he staff were doing the same transaction for other clients without id. So she asked at the money market and that's when she go the information that clients actually can get money without id, so imagine a whole supervisor not knowing what her workers know! So unprofessional!

I was at Lusikisiki Plaza Shoprite and I was told that I can not purchase without a reward card which requires my identity number.
My complaint is:
1) Why do I have to disclose my identity number to purchase at Shoprite?
2) Is this inline with consumer act and also the constitution of the country?
3) Why are we not told before entering the store of such policy?
Please respond to my email, [protected]@gmail.com
[protected]

I think it was last week after 15th there was a special for wine 2 for r129 advertised I went and to pay waited in queue for 15 min got to the till then they told me they made a mistake and showed they have printed paper it was a printing mistake I waited unnecessary in a long queue for nothing... I asked why are you only keeping this at the till why dont u put it at the wine racks so the people can see before purchasing or queuing...
Today 20th black friday specials at shoprite liquor got there at 9h00 in morning just to find out one of the tavern customers bought the whole special nothing let... Why are they running specials if it is sold to tavern ain't it being catered for everyone... Why not 2 per customer... This is really unacceptable service really... Stop letting people and customers waist there time for such terrible service... I dont think that this is fair towards customers...
I there were alot of irate customers...
Im very unhappy 2nd time in one month...

On the 12/11/2020.
I had the worst service from a cashier. He refused me to buy liquor just because I don't have the discount card that he forced on me. He was very rude with me that if I don't have the card then I'm not allowed to buy anything from the shop. He was very proud to turn me back with my money and said I can go to next shop.
My question is.
1. Which law states that if you don't have (discount card) you not allowed to buy anything?
2. Why should cashier force me to take the card even when I told him I'm not interested?

I'm a very loyal client to shoprite but the treatment I got was very poor and I need feedback about the employee.

Abigail Rathete
[protected]@gmail.com

I'm unhappy customer contact number [protected], working as nurse in medical centre at cavadish glen centre same centre with checkers in glen marais kempton park gauteng, on the last week of october I went to checkers to buy a thirsti electrolyte fuel drink I found it expired date 09/09/2020 then I took it back and asked them to remove other drinks from the shelves then today I went there again and found the same item with the expired date of 09/09/2020 then I was so cross and show the managers that this thing is happening for a second time i'm not happy people will consume food poisoning then I myself removed them from the shelves and asked the packers to take them away, then I went back to work, not knowing that the checkers management will come to my work place and complain to my area manager that I was unprofessional and performing at their shop 😭😭😭😭 and I was given verbal warning, while I was trying to show them their medico legal hazard toward their customer's health, i'm health care worker 'the total health of my community is my first consideration'

Shoprite Tsakane Square in Ext 11 has cockroaches, flying cockroaches! We have filed a complain with them several times but nothing is being done. It's utterly disgusting to find cockroaches in your groceries. That shop has to do pest control urgently.

This store will never change. In fact it has become worse than what it was when I last visited.

Once a supervisor acts like they don't care when confronted by a dissatisfied customer then there is no hope for the store. At this point I can openly say the owner of the store has not invested well in their staff.

Madam Lerato shouting at the top of her voice calling on all staff members who want to pay before I can pay while I'm standing right in front of her. Right in front of bored and not interested supervisor Faith, who could only say assit the customer 1st. 3 pleasant staff for me in One store tops it up for me.

Prior to me being next to pay, madam from the butchery department decides to walk right past me and stand so close to the customer who was paying before me... No social distancing what so ever. I wish this store had cameras that could be replayed so someone with sound ethics can assist this store in improving their pathetic and appalling service being rendered to customers.

Right in front of bored and uninterested supervisor Faith, Lerato want to assist all the staff that needs to pay for their personal groceries and ignore the fact that a customer is standing right in front of her. Just to add icing to this rotten behavior, I walk up to Faith who confirmed to be a supervisor and asked her if she thinks the behavior portrayed by Lerato was good and with such a sleepy face, leaning on the counter while balancing her hands on her cheek and sounding half asleep answered... Thats why I asked her to help you. What a sore sight. After seeing such a store supervisor, the behavior portrayed by the staff made sense. Pathetic indeed.

2nd time I'm complaining about this store and the service is deteriorating... I Pity the store owner for having such ill mannerd employees who only work because they need the money and not because it's their passion. A different employee selection process needs to be drafted by shoprite... The employees chosen for this store are definitely not supposed to be in this line of work and it's the owner of the store who will face the disappointment.