Shoprite Checkers review: Disappointing experience at shoprite gezina (store 163) 1

Dear Shoprite Customer Service Team,
I am writing to express my frustration and disappointment with the service I received at Shoprite Gezina (Store 163) on [Date]. This is not my first negative experience with Shoprite, and I am extremely dissatisfied with the lack of professionalism and consideration shown by your staff.
Today, I visited the store to purchase a few items, including Shoprite money stamps, a fizzy drink, a bottle of water, and a pie. However, I was informed that I could only buy the money stamps at the Money Market tills. When I questioned why I couldn't make a single transaction, I was told that I would have to make two separate transactions. This would result in unnecessary bank charges for me.
I spoke to three staff members:
Ms. Lindiwe Mohaula (Teller)
Ms. Thoko Mogale (Back Admin Manager)
Ms. Matshidiso (Branch Store Manager)
Unfortunately, none of them were willing to reconsider or offer an alternative solution. I find this rule outdated, unprofessional, and disrespectful to customers.
As a result of this experience, I will now record all my interactions with Shoprite staff on video and share them on social media to expose the poor service. I urge you to review your policies and prioritize customer satisfaction.
I expect better service, not excuses or unnecessary additional costs.
Sincerely,
Dr. Phetole Sithole